How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Reflective Practice and Self-Leadership Coach in Mali

Executive Summary

Certified Reflective Practice and Self-Leadership Coach

Designed for today’s high-impact professionals, the Certified Reflective Practice and Self-Leadership Coach (CREF) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 11 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CREF holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Reflective Practice and Self-Leadership Coach

Acronym

CREF

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Reflective Practice and Self-Leadership Coach

Certified Reflective Practice and Self-Leadership Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Measuring brand health
Digital marketing strategy and channels
Content marketing and editorial planning
Analytical techniques and bias
Integrated and sustainability reporting
Social media and community management
Email marketing and automation
Budget vs actual and variance
Marketing technology and the stack
Presenting, demonstrating and proposing
Negotiation and closing techniques
Sales forecasting and territory planning

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence
Cost and profitability analysis
Forecasting and planning
Data visualisation for finance
Communicating financial results
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Managing boundaries and dual relationships
Peer support and consultation
Values-based living
Coaching for resilience and wellbeing
Sustaining ethical, effective practice
Brand strategy, identity and architecture

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
Ethical frameworks and codes of practice
Complaints, accountability and fitness to practise
Client feedback and satisfaction
Behavioural and process addictions
Risk, protective and social factors
Lessons learned and development
Stages of change and readiness

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement
Driving effective, ethical outcomes
Designing and facilitating groups
Reputation and crisis communications
Brand guidelines and consistency
Mentoring, sponsorship and developmental relationships
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice
The coaching relationship
Psychoeducation and workshops
Strengths-based coaching
Group and team coaching
Designing an intervention or programme
Habits and behaviour design
Brand equity and positioning
Integrated marketing communications (IMC)
Advertising and creative development
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Professional case study and presentation
Risk assessment and safety planning
Relapse prevention planning
Goal setting and contracting
Treatment planning and review
Managing complexity and comorbidity
Workplace and organisational contexts
Recovery capital and community
Case management and referral
Change talk and readiness
Goal setting and action planning
Habit change and behaviour design

Conflict and Resistance

Conflicts of interest and procurement ethics
Negotiation and conflict management
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Sponsorship and negotiation selling
Negotiation with clients and partners
Managing difficult customers
Negotiation with buyers, suppliers and financiers
Conflict resolution over land, water and resources
De-escalation and difficult customers
Conflicts of interest and fairness
Diagnosing readiness and managing resistance
Difficult conversations and managerial courage
Influencing and negotiation with stakeholders

Records and Reporting

Professional and technical documentation
Process and control documentation
Control monitoring and reporting
Tender planning and documentation
Professional report and presentation
Metrics and reporting
Management reporting and decision support
Board reporting and information flows
Governance of ESG and reporting
Management and board reporting
Environmental monitoring and reporting
Record-keeping and data protection
Data, records and confidentiality tech
Professional writing and reports
Writing advisory reports that drive decisions

Coaching Practice

Coaching principles and ethics
Sales enablement and coaching
Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Facilitation, coaching and mentoring
Creating a coaching culture
Mentoring and sponsorship
Solvency, capital and prudential supervision
Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members

Therapeutic Practice

Employment relationship and the psychological contract
Wellbeing and holistic health strategy
Resilience, wellbeing and stress management
Accountability and follow-through
Working with organisations on wellbeing
Meaning, purpose and values
Innovation culture, incentives and psychological safety
Wellbeing and personal-effectiveness learning
Workplace wellbeing strategy
Wellbeing, fatigue and psychosocial risk
Underwriting principles and risk selection
Outcome and process measures

Ethics and Safeguarding

Professional standards in the field
Ethical decision-making under pressure
Ethical leadership and integrity
Professional standards and continuing development
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Professional ethics and codes (CIPS)
Ethics and professional conduct in security
Emerging tools and innovation
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Ethical, risk and feasibility considerations
Ethics of technology in practice
Professional ethics and responsibility (PMI)
Professional standards and ethics

Communication Skills

Communicating with families and carers
Psychoeducation and public communication
Communication planning and management
Integrated marketing communications
Professional presentation and pitching
Media and public communication
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Professional report writing and presentation
Communication and interpersonal skills
Closed-loop feedback systems
Managing supplier communications
Presenting and demonstrating
The media and telecommunications landscape
Working with referrers and multidisciplinary teams

Development and Learning

Talent sourcing channels and pipelines
High-potential identification and talent reviews
Knowledge management and capability building
Minimum viable offer and validated learning
Growth mindset and continuous learning
Personal leadership development planning
Developing talent and succession
Delegating for development
Managing resistance and capability building
Category management and strategy development
Supplier development and improvement
Training needs analysis and learning strategy
Competency framework development
Succession planning and talent pipelines
Supplier dependency, development and continuity

Groups and Facilitation

Collaboration and teamwork
Servant leadership and self-organising teams
Facilitation and workshops
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Team development and effectiveness
Managing virtual and cross-cultural teams
Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Team leadership in procurement
Managing difficult conversations
Leading groups and workshops
Projects, programmes and portfolios

Behaviour and Change

Organisational change management
Change and adoption in projects
Measuring change and project impact
Baseline setting and change control
Motivation and engagement
The project environment and stakeholders
Behaviour change and adoption of innovations
Foreign exchange and treasury operations
Technology governance and change control
Foreign exchange and hedging
Engagement and motivation
Change leadership models (Kotter, ADKAR, Lewin)
Organisational culture and behaviour change
Sustaining change and embedding new behaviours
Measuring change and transformation impact

Goals and Measurement

Psychometric and screening tools
Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Funnel, pipeline and conversion metrics
Customer and brand health metrics
Brand health and measurement
Dashboards and performance reporting
Capacity and performance management
Contract performance, remedies and variations
Risk treatment and countermeasures
Retail performance metrics: sales densities, conversion and basket
Measurement and analytics for media and social campaigns

Leadership Context

Management accounts and dashboards
Decision support and insight
Duty of care and risk management
Practice management systems
Project management standards (PMI, PRINCE2)
Project roles and the project manager
Stakeholder and sponsor management
Building project management maturity
Lessons learned and knowledge management
Project management maturity assessment
Value and benefits management
Capital structure and financing decisions
Reading financial statements as a manager
Regulatory change management
Conflicts of interest management

Culture and Inclusion

Project governance and assurance
Brand strategy, identity and equity
Project governance frameworks
Reporting to boards and executives
Managing organisational politics
Service culture and brand promise
Building a customer-centric culture
Building a service culture
Building a culture of compliance
Financial inclusion and agency banking
Innovation and experimentation culture
Cross-cultural communication
Financial inclusion strategy
Learning cultures and the learning organisation
Financial inclusion and serving underbanked markets

Client Relationships

Stakeholder mapping in banking
Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder mapping and business partnering
Stakeholder communications
Contract law and formation
Contract exit and renewal
Stakeholder mapping and engagement
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Strategic customer relationships
Vendor, venue and supplier contracting for events
Compliance and regulatory projects
Change control and configuration

Risk and Compliance

Leading project governance
Implementation planning and risk management
Regulatory compliance and market requirements
Governance of service standards
Governance of the CX programme
Regulatory and fair-treatment obligations
The regulatory landscape and central banking
Corporate governance in banks
Regulatory duty and accountability
Risk, compliance and feasibility analysis
Enterprise risk management in banks
Tariffs, regulation and the economics of essential services
Reporting quality and governance
Legal responsibilities and professional bodies
Managing risk and difficult cases

Evidence and Research

Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
AI and predictive project analytics
Data quality and governance
Customer personas and insight
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics
Sales analytics and forecasting tools
Jobs to be done and customer insight
Data quality and master data management
Comparable sales analysis and market evidence
Health records, data and confidentiality

Wellbeing and Resilience

Stress and psychosocial risk
Managing growth, risk and resilience
Operational risk and resilience
Stress testing and scenario analysis
Crisis, resilience and contingency planning
Organisational resilience and adaptive strategy
Business continuity and resilience
Innovation and continuous delivery
Stress testing credit portfolios
Stress testing and scenarios
Turning strategy into results

Workplace Context

Strategic workforce planning and demand forecasting
Managing resistance and engagement
Communicating risk to the workforce
Worker engagement and empowerment
Motivation theories and engagement
Workforce and shift management in retail
Strengths, flow and engagement
Building trust and engagement
Stakeholder engagement strategy
Advocacy and policy engagement
Workforce management and scheduling
Employee experience and engagement
Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards

Practice and Business

Pricing, promotions and markdowns in retail
Agile and digital transformation projects
Events, banqueting and MICE business
The media business: audiences, advertising and subscription
Health financing: budgets, insurance and out-of-pocket realities
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Business case and strategic alignment
Developing the project business case
Project budgeting and financial control
Building the business case for CX
Voice of the customer to the business
The banking system, intermediation and financial markets
Treating customers fairly and market conduct

Digital Delivery

Treasury technology and systems
Virtual and hybrid facilitation
The finance function and digital transformation
Managing resistance and readiness
Digital permits and inspections
Automation and safety technology
Scaling delivery capability
Digital transformation and IT strategy
Digital procurement and the future of the profession
Bancassurance and digital insurance models
Telehealth and digital care delivery
Payment technology and switches
Cybersecurity and fraud technology
Digital credit and alternative data
Digital transformation strategy

Programme Delivery

Scheduling and planning tools
Automation in project delivery
Programme management principles
Programme governance and assurance
Measuring programme success
Sustaining benefits and change
Marketing planning and budgeting
Campaign planning and execution
Account planning and whitespace analysis
Leading campaigns and sales projects
Stakeholder rights and fair treatment
Policy, planning and objectives
Discovery-driven planning and assumption testing
Scenario planning and foresight
Operational planning and workflow management

Community and Family Context

Community and lifelong learning
Corporate social responsibility and sustainability
Environmental, social and governance (ESG)
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Sustainability and social impact in projects
Corporate social responsibility and community impact
Social media customer care
Social performance and outreach
Corporate social responsibility communications
Community and tenant engagement
Family intervention planning
Earned value and forecasting
Social and collaborative learning
Governance in state, donor-funded and family-owned entities

Health Context

Procurement and stock management for health commodities
Health, safety and compliance in delivery
Healthy work design
Absence and health management
Confidentiality and health data
Continuous improvement and retrospectives
Public health programmes: prevention and outreach
Healthcare quality, safety and accreditation
Credit risk measurement
Collections strategy
Credit risk governance

Standards and Quality

Data quality, analysis and reporting
Sustainability certification and standards
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement
Service quality and turnaround metrics
Continuous improvement and lean banking
Driving measurable banking improvement
Quality control and continuous improvement
Integrated risk and quality control
Continuous improvement and optimisation
Benchmarking against standards and best practice

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Reflective Practice and Self-Leadership Coach principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master instructional design and curriculum development and facilitation, delivery and learner engagement
Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CREF certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CREF?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CREF certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CREF internationally recognised?

What is the cost of the CREF certification?

The Certified Reflective Practice and Self-Leadership Coach is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CREF certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CREF?

The Certified Reflective Practice and Self-Leadership Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CREF?

The Certified Reflective Practice and Self-Leadership Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CREF while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CREF?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CREF strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Reflective Practice and Self-Leadership Coach

Certified Reflective Practice and Self-Leadership Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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