How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Reflective Practice and Self-Leadership Coach in Jordan

Executive Summary

Certified Reflective Practice and Self-Leadership Coach

Designed for today’s high-impact professionals, the Certified Reflective Practice and Self-Leadership Coach (CREF) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 11 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CREF holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Reflective Practice and Self-Leadership Coach

Acronym

CREF

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Reflective Practice and Self-Leadership Coach

Certified Reflective Practice and Self-Leadership Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Mentoring, sponsorship and developmental relationships
Ethics, supervision and reflective practice
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence
Referral, multi-agency work and the client pathway
Contracting and the three-way agreement
The boundary between coaching and therapy
Record keeping, notes and professional documentation
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching

Conflict and Resistance

Integrity, confidentiality and conflicts
Managing resistance and upskilling
Negotiation with vendors
Communication and conflict patterns
Working with conflict and change
Analytical techniques and bias
Negotiation with banks, investors and suppliers
Managing resistance and upskilling teams
Confidentiality and conflicts of interest
Managing resistance and capability
Conflicts of interest
Offer management, negotiation and pre-boarding
Managing resistance and building coalitions
Negotiation strategy and tactics
Managing conflict constructively

Records and Reporting

Audit opinions and reporting
Portfolio management and reporting
Incident investigation and reporting
Fertility management and record-keeping
Reporting and enterprise analytics
Professional writing and documentation
Dashboards and reporting
Board reporting and investor relations
Financial reporting standards (IFRS/GAAP)
Disclosure, notes and integrated reporting
Reporting quality and earnings management risks
Project data, reporting and analytics
Document and configuration management
Dashboards and performance reporting
Reporting to leadership

Coaching Practice

Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members
Sales enablement and coaching
Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Facilitation, coaching and mentoring
Solvency, capital and prudential supervision
Building support networks and mentors
Creating a coaching culture
Mentoring and sponsorship

Therapeutic Practice

Employment relationship and the psychological contract
Wellbeing and holistic health strategy
Resilience, wellbeing and stress management
Preparing financial statements
Working with organisations on wellbeing
Financial reporting frameworks (IFRS/GAAP)
Wellbeing and personal-effectiveness learning
Workplace wellbeing strategy
Innovation culture, incentives and psychological safety
Voice, communication and delivery
Innovation in learning technology
Interpreting financial statements

Ethics and Safeguarding

Professional ethics and banking conduct
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Ethics and independence
Ethics in communications
Learning data privacy and ethics
Ethics and professional standards in finance
Professional ethics and codes (IFAC, ACCA, CIMA)
Data ethics and privacy in finance
Culture, ethics and behaviour change
Professional ethics and integrity
Integrated and sustainability reporting
Reporting quality and governance
Ethics and fair customer treatment
Professional ethics in customer service

Communication Skills

Management accounts and dashboards
Communicating financial results
Client feedback and satisfaction
Professional case study and presentation
Communicating with families and carers
Psychoeducation and public communication
Professional documentation and presentation
Communication planning and management
Integrated marketing communications
Professional presentation and pitching
Media and public communication
Safety communication and campaigns
Communicating risk to the workforce
Toolbox talks and safety communication
Communicating vision and telling stories

Development and Learning

Project management plan development
Schedule development and optimisation
Team development and effectiveness
Budget vs actual and variance
Complaint data and learning
Training and capability building
Development banking and project finance
Message development and testing
Supplier development and innovation
Active and experiential learning
Learning objectives and outcomes
Marketing and promoting learning
Presenting learning proposals and impact
Leading learning projects and change
Blended and hybrid learning design

Groups and Facilitation

Cost and profitability analysis
Designing and facilitating groups
Working with referrers and multidisciplinary teams
Leading groups and workshops
Collaboration and teamwork
Servant leadership and self-organising teams
Facilitation and workshops
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Managing virtual and cross-cultural teams
Aligning teams around strategy
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams

Behaviour and Change

Change management and adoption
Engagement, motivation and energisers
Change management in finance
Cost concepts, classification and behaviour
Regulatory change management
Change management models (Kotter, ADKAR, Lewin)
Culture change and behaviour embedding
Motivation theories and engagement
Change leadership models (Kotter, ADKAR, Lewin)
Organisational culture and behaviour change
Sustaining change and embedding new behaviours
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management

Goals and Measurement

Psychometric and screening tools
Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Funnel, pipeline and conversion metrics
Customer and brand health metrics
Brand health and measurement
Capacity and performance management
Setting objectives, indicators and targets
Contract performance and exit
Risk treatment and countermeasures
Retail performance metrics: sales densities, conversion and basket
Measurement and analytics for media and social campaigns

Leadership Context

Reflective practice and self-leadership
Ethical leadership and integrity
Values-based decision-making
Diversity, inclusion and inclusive leadership
Strategic decision-making under uncertainty
Influencing and persuasion
Self-awareness and the leader's identity
Ethics and responsible leadership
Quality management and standards
Innovation management and creative problem-solving
Running meetings that produce decisions
Handling escalations as a leader
Influencing and presenting insights
Team leadership in customer service
Teller operations, cash handling and vault management

Culture and Inclusion

The business case for diversity and inclusion
HR's role in culture, values and employer brand
Whistleblowing and speak-up culture
Safety culture and leadership
Data visualisation for finance
Brand strategy, identity and equity
Decision support and insight
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Service culture and brand promise
Building a customer-centric culture
Innovation and experimentation culture
Safety culture and behaviour
Financial inclusion strategy
Learning cultures and the learning organisation

Client Relationships

Stakeholder engagement strategy
Building project relationships
Building strategic customer relationships
Negotiation with clients and partners
Managing boundaries and dual relationships
Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholder mapping in banking
Relationship management and cross-selling
Stakeholder rights and fair treatment
Procurement and contract value
Delivery, quality and stakeholder plan
Stakeholder identification and analysis

Risk and Compliance

Public, private and non-profit governance
Governance transformation and reform
Building governance maturity
Regulatory and digital transformation
Measuring governance improvement
Regulatory and legal duty
Responsible and sustainable governance
Governance frameworks and codes
Compliance frameworks and programmes
Compliance monitoring and testing
Environmental governance and climate risk
Compliance monitoring and enforcement
Corporate governance and accountability
Regulatory awareness and compliance
Peer support and consultation

Evidence and Research

Customer personas and insight
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics
Sales analytics and forecasting tools
Market research design and methods
Qualitative and quantitative research
Translating insight into strategy
Baseline surveys and data collection tools
Sustaining ethical, effective practice
Data governance in enterprise systems
Financial storytelling and data visualisation
Audit evidence, sampling and professional scepticism
Data collection and analytics

Wellbeing and Resilience

Managing growth, risk and resilience
Operational risk and resilience
Stress testing and scenario analysis
Stress and psychosocial risk
Crisis, resilience and contingency planning
Leadership and management development
Training needs analysis and learning strategy
Strategic workforce planning and demand forecasting
Supply analysis, gaps and scenario planning
Succession planning and talent pipelines
Reward strategy and total reward frameworks

Workplace Context

Workforce management and scheduling
Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement
Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards
Engagement and motivation
Measuring engagement and impact
Stakeholder mapping and engagement
Employer branding and employee value proposition (EVP)
Managing resistance and engagement
Worker engagement and empowerment
Board and investor engagement

Practice and Business

Carbon markets and climate finance
Ethical frameworks and codes of practice
Negotiation with buyers, suppliers and financiers
Duty of care and risk management
Scaling technologies and business models
Access to finance, grants and investment
Digital and market transformation
Record-keeping and data protection
Financial and technical feasibility analysis
Regulatory compliance and market requirements
Complaints, accountability and fitness to practise
Business case and requirements
Value management and business value
Market analysis and environmental scanning
Go-to-market and channel strategy

Digital Delivery

Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Cybersecurity and fraud technology
Technology governance and change control
Digital credit and alternative data
Digital transformation strategy
Scaling technology and teams
Measuring digital transformation impact
Team leadership in technology
Legal responsibilities and professional bodies
Evidence-based improvement
Digital transformation and IT strategy
Digital procurement and the future of the profession
Bancassurance and digital insurance models

Programme Delivery

Forecasting and planning
Designing an intervention or programme
Risk assessment and safety planning
Treatment planning and review
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)
The project environment and stakeholders
Project roles and the project manager
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Building project management maturity
Sustainability and social impact in projects
Health, safety and compliance in delivery
Project management maturity assessment

Community and Family Context

Family intervention planning
Community and lifelong learning
Corporate social responsibility and sustainability
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Social media customer care
Social performance and outreach
Corporate social responsibility communications
Reproductive physiology and cycles

Health Context

Procurement and stock management for health commodities
Healthy work design
Absence and health management
Confidentiality and health data
Managing risk and difficult cases
Public health programmes: prevention and outreach
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Theories and models of leadership and management
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Corporate governance principles and purpose

Standards and Quality

Continuous improvement of programmes
Standard costing and variance analysis
Continuous improvement of finance processes
Expected credit loss and portfolio quality
Product safety and standards
Sustainability standards (GRI, ISSB)
Time-to-hire, quality-of-hire and cost metrics
Continuous improvement cycles
Driving measurable safety improvement
Continuous environmental improvement
Management review and improvement
Governance of service standards
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Reflective Practice and Self-Leadership Coach principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master instructional design and curriculum development and facilitation, delivery and learner engagement
Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CREF certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CREF?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CREF certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CREF internationally recognised?

What is the cost of the CREF certification?

The Certified Reflective Practice and Self-Leadership Coach is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CREF certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CREF?

The Certified Reflective Practice and Self-Leadership Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CREF?

The Certified Reflective Practice and Self-Leadership Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CREF while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CREF?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CREF strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Reflective Practice and Self-Leadership Coach

Certified Reflective Practice and Self-Leadership Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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