How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Business Networking and Relationship Expert in Lesotho

Executive Summary

Certified Business Networking and Relationship Expert

Designed for today’s high-impact professionals, the Certified Business Networking and Relationship Expert (CNET) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in counselling, coaching and psychological wellbeing.

This 10 Weeks programme is structured around recognised counselling, coaching and ethical practice standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CNET holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Business Networking and Relationship Expert

Acronym

CNET

Who Should Enrol?

Counsellors and Therapists
Coaches and Wellbeing Practitioners
Social and Community Workers
Helping-Profession Practitioners

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior counselling, clinical and practice-leadership roles

Professional Recognition

Credential aligned with recognised counselling, coaching and ethical practice standards

Leadership Capability

Develop the strategic and operational skills to lead complex counselling functions

Organisational Impact

Design and implement counselling systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to counselling

Global Employability

Qualify for counselling roles across clinics, NGOs, schools, community organisations and private practice worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories, Models and Approaches

✦Assessment, Case Formulation and Treatment Planning

✦Therapeutic Skills, Alliance and Communication

✦Specialised Populations and Presenting Concerns

✦Coaching, Wellbeing and Positive Psychology

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Business Networking and Relationship Expert

Certified Business Networking and Relationship Expert: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Cost, Currency and Exit

Cloud, infrastructure and the connectivity constraint
Technical debt and system lifecycle
Delivering technology change that people adopt
Data quality and the fitness-for-purpose test
Turning analysis into a decision
Correlation, causation and experiment design
Requirements and the specification gap
Systems integration and the single source of truth
Cybersecurity fundamentals and the human factor
Data protection and privacy by design
Automation and where it genuinely pays
Artificial intelligence: capability, limits and responsible use
Descriptive statistics and reading a distribution
Dashboards, reporting and the metric that misleads
Agile delivery and iterative development

Lifecycle and Replacement

Technical debt and system lifecycle
Systems integration and the single source of truth
Requirements and the specification gap
Testing, quality assurance and defect economics
Vendor selection and managing technology suppliers
IT service management and support operations
Business continuity and disaster recovery
Digital user experience and accessibility
Managing technology teams and technical work
Data storytelling and communicating findings
Digital ethics and algorithmic accountability
Building digital capability in an organisation

Where Computing Should Sit

Cloud, infrastructure and the connectivity constraint
Cybersecurity fundamentals and the human factor
Data protection and privacy by design

Connectivity as a Design Constraint

Cloud, infrastructure and the connectivity constraint
Delivering technology change that people adopt
Requirements and the specification gap

Integration and Authoritative Sources

Systems integration and the single source of truth
Data quality and the fitness-for-purpose test
Cloud, infrastructure and the connectivity constraint

Security of the Estate

Cybersecurity fundamentals and the human factor
Data protection and privacy by design
Systems integration and the single source of truth

Ethics and Standards

Ethical use of AI and analytics in HR
HR competencies and professional standards (SHRM, CIPD)
Corporate social responsibility and ESG
Data ethics, privacy and responsible analytics
Professional ethics and codes of conduct in HR
Ethics and duty of care
Professional ethics and duty of care
Legal and regulatory responsibility
Integrity in reporting and investigation
Ethical decision-making under pressure
Sustainability and climate responsibility
Preparing financial statements
Assets, liabilities and equity reporting
Interpreting financial statements
Ratio and trend analysis

International Context

Management accounts and dashboards
Budget vs actual and variance
Global sourcing and trade
Cost and profitability analysis
Transfer pricing and international tax
Cross-border data and transfers
Cross-cultural and global inclusion
Global sourcing and international trade
International and cross-border tax
Global and comparative HR contexts
Forecasting and planning
KPIs and performance reporting
Data visualisation for finance
Decision support and insight

Sustainability

Mine water, tailings and environmental management
Integrated and sustainability reporting
The project environment and stakeholders
Sustainability and social impact in projects
Market analysis and environmental scanning
Sustainability and responsible marketing
Reporting automation
Psychodynamic and psychoanalytic approaches
Monitoring sustainability outcomes
Managing boundaries and dual relationships
Peer support and consultation
Environmental legal compliance
Environmental monitoring and reporting
Continuous environmental improvement
Integration with quality and environment

Learning and Knowledge

Instructional design models (ADDIE, SAM)
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Blended and hybrid learning design
Motivation and self-directed learning
Training needs analysis and learning strategy
Knowledge management and capability building
Monitoring, evaluation and learning for accountability
Lessons learned and knowledge management
Complaint data and learning
Sustaining ethical, effective practice
AI and adaptive learning
Data-driven learning design

Health and Safety Context

Health, safety and compliance in delivery
Brand safety and responsible marketing
Customer and brand health metrics
Brand health and measurement
Regulatory compliance and biosafety
Ethical frameworks and codes of practice
Safety management systems (ISO 45001)
Product safety and standards
Health and safety legal duties
Safety management systems overview (ISO 45001)
Safety culture and leadership
Driving measurable safety improvement
Designing a safety programme or control
Job safety analysis (JSA) and task risk
Record-keeping and data protection

Technology Foundations

Complaints, accountability and fitness to practise
Scaling technologies and business models
Legal responsibilities and professional bodies
Digital and market transformation
Digital advisory, e-extension and mobile services
Traceability, recall and quality assurance systems
Quality management systems and audits
Digital and self-service transformation
Closed-loop feedback systems
Self-service and digital support
CRM systems and customer data
Security governance and management systems
Digital tax administration
Bancassurance and digital insurance models
Client feedback and satisfaction

Data and Evidence

People analytics tooling and dashboards
People analytics maturity and operating model
Benchmarking and external data sources
Leading and lagging metrics
Data collection and analytics
Data quality and master data management
Comparable sales analysis and market evidence
Retail performance metrics: sales densities, conversion and basket
Measurement and analytics for media and social campaigns
Health records, data and confidentiality
Analytical techniques and bias
Metrics and reporting
Data migration and cleansing
Learning analytics and data
Data governance frameworks and roles

Governance and Risk

Grant compliance and restricted funding management
NGO governance, boards and registration
How insurance works: risk pooling and the value chain
Underwriting principles and risk selection
Vehicle documentation, compliance and consumer protection
In-process quality control and inspection
Ground control and strata management
Evidence-based improvement
Reporting quality and governance
Duty of care and risk management
Managing risk and difficult cases
Risk registers and reporting
Continuous risk monitoring
Programme governance
Tax administration and compliance

Legal and Regulatory

Procurement and contract management
Advocacy and policy engagement
Driving effective, ethical outcomes
Regulatory compliance and market requirements
Regulatory and fair-treatment obligations
Data privacy and consent
The regulatory landscape and central banking
Data ethics and customer privacy
Regulatory duty and accountability
Regulatory compliance and central-bank rules
Data protection and customer privacy
Policy administration and customer service in insurance
Insurance regulation and consumer protection
Vendor, venue and supplier contracting for events
Regulation of transport: authorities, conventions and licensing

Delivery and Projects

Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule
Delivery, quality and stakeholder plan
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Quality planning and assurance
Agile metrics and velocity
Communication planning and management
Change and adoption in projects
Innovation and continuous delivery
Agile and digital transformation projects
Scaling delivery capability

Leadership and Decisions

Escalation and decision-making
Team leadership and motivation
Project management software and tools
Portfolio and resource management systems
Document and configuration management
Programme management principles
Portfolio management and prioritisation
Value management and business value
Leading project teams
Team development and effectiveness
Designing and facilitating groups
Servant leadership and self-organising teams
Negotiation and conflict management
Virtual and distributed teams
Coaching and developing team members

Capability and Training

Proposal development and donor reporting
Attachment and developmental theory
Lessons learned and development
Wellbeing and resilience coaching
Measuring coaching outcomes
Schedule development and optimisation
Sales enablement and coaching
Psychoeducation and workshops
Working with organisations on wellbeing
Designing an intervention or programme
Ethical, risk and feasibility considerations
Building a personal HR development plan
Competency framework development
Succession planning and talent pipelines
Talent sourcing channels and pipelines

Change and Adoption

Change management and adoption
The finance function and digital transformation
Regulatory change management
Large-scale transformation and agile ways of working
Change management models (Kotter, ADKAR, Lewin)
Managing resistance and building coalitions
Culture change and behaviour embedding
Evidence-based practice
Managing resistance and engagement
Risk assessment and safety planning
Digital transformation and IT strategy
Behaviour change and adoption of innovations
Customer experience transformation
Measuring CX transformation impact
Digital transformation in banking

Operations and Service

Building a service culture
Leading service projects and change
Team leadership in customer service
Reconciliation and end-of-day processes
Banking products, services and delivery channels
Operating-model and process re-engineering
Service quality and turnaround metrics
Designing a banking solution or process
Principles of credit and the lending process
Automation, RPA and straight-through processing
IT operating models and organisation
Productivity and efficiency improvement
The procurement cycle and operating models
The vehicle sales process from enquiry to delivery
Industrial utilities, energy and process safety interfaces

Cost and Investment

Capital structure and financing decisions
Real options and strategic investment
Financial modelling and scenario analysis
Continuous improvement of finance processes
Options appraisal and cost-benefit
Cost of accidents and prevention value
Legal, cost and feasibility analysis
Make-versus-buy and total cost of ownership
Cost and price analysis
Transfer pricing basics
Transfer pricing documentation
Communicating financial results
Cost-benefit and investment appraisal
Project budgeting and financial control
Funding, cash flow and financing

Stakeholders and Vendors

Supplier development and innovation
Managing supplier risk
Stakeholder mapping and engagement
Vendor and faculty management
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Shareholder and stakeholder rights
Employment relationship and the psychological contract
Stakeholder engagement and risk management
Influencing and safety leadership
Stakeholder identification and analysis
Vendor selection and management
Stakeholder engagement strategy
Managing expectations and influence

Communication and Documentation

Project data, reporting and analytics
Integrated marketing communications
Dashboards and performance reporting
Professional presentation and pitching
Reporting to leadership
Media and public communication
Goal setting and contracting
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Data quality, analysis and reporting
Professional report writing and presentation
Treatment planning and review
Financial reporting frameworks (IFRS/GAAP)
Professional case study and presentation
Communicating with families and carers

Users and Customers

Innovation and new product launch
Market and customer analysis
Campaign or go-to-market plan
Customer success and retention
Customer lifetime value and profitability
Customer data platforms and segmentation
Market research design and methods
Customer experience and journey mapping
Competitive and market intelligence
Cross-functional collaboration with product and service
Managing complexity and comorbidity
Operational efficiency and productivity
Customer experience strategy
Customer journey mapping
Voice of the customer programmes

Strategic Context

Growth strategy and demand generation
Designing a marketing or sales strategy
Marketing strategy and the mix
Brand strategy, identity and equity
Pricing strategy
Digital marketing strategy
Translating insight into strategy
Workplace and organisational contexts
Change talk and readiness
Goal setting and action planning
Habit change and behaviour design
Strategic decision-making under uncertainty
Measuring strategic progress
Turning strategy into results
Procurement’s contribution to organisational strategy

Security

Cybersecurity and fraud technology
Fraud risk and controls
Cybersecurity governance
Incident reporting and record-keeping
Ethics and professional conduct in security
Claims investigation and fraud indicators
Accountability and follow-through
Strengths, flow and engagement
Incident management and response
Supply chain and cargo security
Security operations management
Meaning, purpose and values
Evidence-based practice and research literacy
Security programme design and budgeting
Security metrics and reporting

Performance Measurement

Performance measurement and KPI dashboards
Continuous feedback and performance conversations
Data, records and confidentiality tech
Policy, planning and objectives
Strategy execution and the balanced scorecard
Managing team performance and dynamics
High-performance team rituals and cadence
Contract performance and exit
Risk treatment and countermeasures
Outcome and process measures
Setting objectives and marketing KPIs
Coaching for performance
Banking KPIs and branch scorecards
Credit risk measurement and mitigation
Sales performance and pipeline management

Procurement and Supply

Third-party and supply-chain risk
Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value
Public versus private procurement
Digital procurement and the future of the profession
Supply market analysis and Porter’s forces
Fair trade and responsible supply
Procurement and asset management under donor rules
Practice management systems
Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Supply market analysis
Procurement and contract value
Leading procurement projects and change
Team leadership in procurement

Workforce

Workforce management and scheduling
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Communicating risk to the workforce
Workforce and shift management in retail
Project governance frameworks
Stakeholder and sponsor management

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Business Networking and Relationship Expert principles aligned with recognised counselling, coaching and ethical practice standards
Apply evidence-based methods to improve counselling, coaching and psychological wellbeing
Master counselling theories, models and approaches and assessment, case formulation and treatment planning
Apply therapeutic skills, alliance and communication and specialised populations and presenting concerns in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in counselling

Enrolment Process

How to Get Certified

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Frequently Asked Questions

Common Questions

What is the CNET certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CNET?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CNET certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CNET internationally recognised?

What is the cost of the CNET certification?

The Certified Business Networking and Relationship Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CNET certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CNET?

The Certified Business Networking and Relationship Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CNET?

The Certified Business Networking and Relationship Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CNET while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CNET?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CNET strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Certified Business Networking and Relationship Expert

Certified Business Networking and Relationship Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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