How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified External Training and Conference Management Pro in Guinea-Bissau

Executive Summary

Certified External Training and Conference Management Pro

Designed for today’s high-impact professionals, the Certified External Training and Conference Management Pro (CEXT) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 10 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CEXT holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified External Training and Conference Management Pro

Acronym

CEXT

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Instructional Design and Curriculum Development

✦Facilitation, Delivery and Learner Engagement

✦Digital, Blended and E-Learning

✦Assessment, Evaluation and Quality Assurance

✦Learning Strategy, Leadership and Administration

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified External Training and Conference Management Pro

Certified External Training and Conference Management Pro: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Running the Function Commercially

Managing the training function as a business
Curriculum, qualifications and accreditation
Digital, blended and low-bandwidth delivery
Delivery and facilitation plan
Evaluation and impact plan
Reflective practice and iteration
Professional portfolio and presentation
Peer review and feedback
Design review and quality assurance
Completion, engagement and impact metrics
Learning needs analysis (TNA)
Writing learning objectives and outcomes
Sequencing, chunking and scaffolding
Designing for different learning modalities
Storyboarding and content development

Knowledge and Organisational Learning

Knowledge management and organisational learning
Coaching, mentoring and on-the-job development
Evaluating learning: from reaction to results
Influencing and gaining buy-in
Professional writing and documentation
Presenting learning proposals and impact
Managing learner expectations
Collaboration with subject experts
Leading learning projects and change
Team leadership in L&D
Learning transformation and modernisation
Digital learning strategy
Innovation and experimentation in learning
Skills-based and continuous learning
Scaling learning across the organisation

Needs Analysis at Organisational Level

Learning needs analysis at organisational level
Diagnosing whether training is the answer
Evaluating learning: from reaction to results
Academic integrity and honesty
Inclusion, accessibility and fairness
Safeguarding and learner welfare
Data protection and learner privacy
Intellectual property and content rights
Quality standards and accreditation
Governance and accountability
Responsible use of AI in learning
Learning KPIs and scorecards
Evaluation and ROI measurement
Learner and stakeholder satisfaction
L&D maturity assessment

Diagnosing Before Delivering

Diagnosing whether training is the answer
Learning needs analysis at organisational level
Coaching, mentoring and on-the-job development
Capstone scoping: a real learning challenge
Needs analysis and audience assessment
Designing a learning programme or curriculum
Feasibility, cost and quality analysis
Learning materials and job aids
Presentation and public-speaking skills
Questioning, discussion and active learning
Managing group dynamics
Handling difficult participants
Classroom and workshop management
Feedback and learner support
E-learning authoring and development

On-the-Job Development as the Main Method

Coaching, mentoring and on-the-job development
Learning needs analysis at organisational level
Designing learning for transfer, not coverage
Data-driven learning design
Dashboards and reporting
Learning data privacy and ethics
Innovation in learning technology
Learning strategy and roadmaps
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management
Talent, succession and workforce learning
Building the learning brand
Aligning learning to performance

Evidence, Evaluation and Credibility

Evaluating learning: from reaction to results
Learning needs analysis at organisational level
Assessment that measures capability
Peer learning and communities of practice
Reflective practice and journaling
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration
Content curation and management
AI and adaptive learning
Leading the learning function
Onboarding and induction design
Technical and compliance training
Sales and customer-service training
Apprenticeships and work-based learning

Communication

Analytical techniques and bias
Toolbox talks and safety communication
Just culture and reporting
Preparing financial statements
Professional presentation and defence
Communicating vision and telling stories
Executive communication and presence
Cross-cultural communication
Professional reporting and documentation
Presenting sourcing recommendations
Managing supplier communications
Audit committee reporting
Audit opinions and reporting
Portfolio management and reporting
Influencer and partnership communications

Stakeholders and Clients

Financial reporting frameworks (IFRS/GAAP)
The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Stakeholder engagement strategy
Building project relationships
Building strategic customer relationships
Partnering and co-creation with customers
Sponsorship and negotiation selling
Interpreting financial statements
Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration

Change and Adoption

Measuring CX transformation impact
Digital transformation in banking
Foreign exchange and treasury operations
Technology governance and change control
Foreign exchange and hedging
Safety culture and behaviour
Change management and adoption
Sustaining transformation and benefits
Measuring learning transformation impact
The finance function and digital transformation
Cost concepts, classification and behaviour
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation

Standards and Quality

Sustainability certification and standards
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Governance of service standards
Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement
Coaching and quality monitoring
Service quality and turnaround metrics
Continuous improvement and optimisation
Benchmarking against standards and best practice
Continuous improvement and lessons learned
Data quality, analysis and reporting

Cost and Value

Options appraisal and cost-benefit
Cost of accidents and prevention value
Legal, cost and feasibility analysis
Make-versus-buy and total cost of ownership
Cost and price analysis
Income capitalisation and investment value
NGO financial management and budget-versus-actual discipline
Insurance pricing, premiums and loadings
Claims investigation and fraud indicators
Pricing tours, events and sponsorships
Vehicle financing, insurance and total cost of ownership conversations
Capital budgeting: NPV, IRR and payback
Cost of capital and WACC
Capital structure and financing decisions
Real options and strategic investment

Programme Delivery

Forecasting and planning
Designing an intervention or programme
Risk assessment and safety planning
Treatment planning and review
Goal setting and action planning
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)
Project roles and the project manager
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Integrated and sustainability reporting
Designing a safety programme or control
Emergency preparedness and response planning
Policy, planning and objectives

Strategic Context

Reward strategy and total reward frameworks
Wellbeing and holistic health strategy
Designing a strategic or change intervention
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Setting strategic priorities and choices
Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Measuring strategic progress
Content strategy across platforms
Workplace and organisational contexts
Business case and strategic alignment
Managing organisational politics

Governance and Compliance

Risk, compliance and feasibility analysis
Enterprise risk management in banks
Credit risk measurement and mitigation
Liquidity risk and asset-liability management
Operational risk and resilience
Reporting quality and governance
Model risk and provisioning (IFRS 9)
Regulatory compliance and central-bank rules
Regulatory reporting and audits
Building a culture of compliance
Interest-rate risk and gap analysis
NGO governance, boards and registration
How insurance works: risk pooling and the value chain
Underwriting principles and risk selection
Policy administration and customer service in insurance

Culture and Motivation

Motivation and self-directed learning
Wellbeing and personal-effectiveness learning
Employee engagement models and drivers
HR's role in culture, values and employer brand
Safety culture and leadership
Managing resistance and engagement
Safety culture and climate
Worker engagement and empowerment
Values, purpose and authentic leadership
Resilience, wellbeing and stress management
Motivation theories and engagement
Budget vs actual and variance
Service culture and brand promise
Building a customer-centric culture
Proactive engagement and success

Inclusion and Access

Inclusive learning and accessibility
Brand strategy, identity and equity
Access to finance, grants and investment
Financial inclusion and agency banking
Identity and access management
Financial inclusion strategy
Accessibility and universal design
Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Diversity and pay-equity analytics
Cost and profitability analysis
Digital user experience and accessibility
Data visualisation for finance
Communicating financial results

Operations and Administration

Business process mapping
The HR function: roles, operating models and value creation
Attrition, engagement and productivity analytics
Psychodynamic and psychoanalytic approaches
Productivity, collaboration and workflow tools
Process improvement and lean thinking
Productivity and efficiency improvement
The procurement cycle and operating models
Contract administration and variation
IT service management and support operations
The vehicle sales process from enquiry to delivery
In-process quality control and inspection
Industrial utilities, energy and process safety interfaces
Attachment and developmental theory
Service quality and the passenger experience in transport

Market and Client Development

Customer journey mapping
Voice of the customer programmes
Reducing customer effort
Customer effort and sentiment analysis
CRM systems and customer data
Customer service technology stack
Social media customer care
Unified customer view
Customer loyalty and advocacy
Customer lifetime value
Voice of the customer to the business
Aligning marketing and sales (smarketing)
Sales enablement and coaching
Marketing and sales ethics
Brand safety and responsible marketing

Ethics and Professionalism

Professional ethics in education and training
Ethics and professional standards in finance
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care
Ethical decision-making under pressure
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Digital ethics and algorithmic accountability
Professional roles, boundaries and settings
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service

Cross-Cultural Practice

Vehicle specifications, trims and options in customer language
Managing virtual and cross-cultural teams
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Language and communication training
Category management and strategy
Spend analysis and segmentation
Supply market analysis
Tender planning and documentation
Supplier development and innovation
Training needs analysis
Risk assessment and safe systems of work

Knowledge and Content

Health records, data and confidentiality
Ethical principles and codes of practice
Record-keeping and data protection
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Content marketing and editorial
Agri-enterprise planning and farm records
Process and control documentation
Content and channel planning
Knowledge management and sharing
Creating content that performs: formats, hooks and production
Knowledge management and capability building
Incident reporting and record-keeping
Managing boundaries and dual relationships

Groups and Communities

Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams
High-performance team rituals and cadence
Team leadership in procurement
Corporate responsibility and community
Managing technology teams and technical work
Peer support and consultation
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Complaints, accountability and fitness to practise
Designing and facilitating groups
Working with referrers and multidisciplinary teams
Leading groups and workshops

Learning Practice

Learning in the flow of work
Self-directed and continuous learning
Embedding learning in performance
Sustaining a learning organisation
Facilitation skills and presence
Virtual and hybrid facilitation
Blended and hybrid learning design
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning
Social and collaborative learning
Legal responsibilities and professional bodies
Client feedback and satisfaction
Evidence-based improvement
Facilitation in mixed-ability, multilingual rooms

People Development

Measuring development impact
Talent and capability ecosystems
Feedback and developmental conversations
Individual development planning
Career and talent development
Building a coaching culture
Measuring coaching and mentoring impact
Capability and skills frameworks
Creativity and critical-thinking development
Leadership and management development
Coaching models and frameworks (GROW)
Managing resistance and capability building
Category management and strategy development
Supplier development and improvement
Agile delivery and iterative development

Performance and Evaluation

Investment principles and objectives
Performance monitoring and KPIs
Metrics and reporting
Performance management systems and cycles
Driving measurable learning impact
Return on investment and impact
Performance measurement and KPI dashboards
Continuous feedback and performance conversations
Managing risk and difficult cases
Lessons learned and development
Leading and lagging metrics
Monitoring, evaluation and sustainability plan
Monitoring profitability and performance
System operation and performance
Linking CX to business performance

Learning Technology

Digital transformation and IT strategy
Digital procurement and the future of the profession
Driving effective, ethical outcomes
Psychoeducation and workshops
Vendor selection and managing technology suppliers
Bancassurance and digital insurance models
Social media management: platforms, communities and algorithms
Telehealth and digital care delivery
Reporting automation
Working with organisations on wellbeing
Ethics of technology in practice
Ethical, risk and feasibility considerations
Automation in project delivery
Emerging project technologies
Digital disruption and modern go-to-market

Evidence and Analytics

Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Complaint data and learning
Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Influencing and presenting insights
Data protection and customer privacy
Data, analytics and customer insight
Working papers and evidence
Data analytics in audit
Sales analytics and forecasting tools
Market research design and methods
Qualitative and quantitative research
Translating insight into strategy

Workforce Context

Advocacy and policy engagement
Workforce management and scheduling
Workforce planning and scheduling
Customer onboarding and lifecycle
Customer and employee satisfaction
Engagement, motivation and energisers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Onboarding and induction programme design
Communicating risk to the workforce
Workforce and shift management in retail
Motivation and engagement
Strengths, flow and engagement
Building trust and engagement

Leadership and Management

Professional case study and presentation
Management accounts and dashboards
Decision support and insight
Duty of care and risk management
Practice management systems
Writing advisory reports that drive decisions
Building project management maturity
Value and benefits management
Requirements gathering and management
Project management plan development
Earned value management
Delegation and empowerment
Self-awareness and the leader's identity
Delegating for development
Quality management and standards

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified External Training and Conference Management Pro principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master instructional design and curriculum development and facilitation, delivery and learner engagement
Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Frequently Asked Questions

Common Questions

What is the CEXT certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CEXT?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CEXT certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CEXT internationally recognised?

What is the cost of the CEXT certification?

The Certified External Training and Conference Management Pro is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CEXT certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CEXT?

The Certified External Training and Conference Management Pro is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CEXT?

The Certified External Training and Conference Management Pro carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CEXT while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CEXT?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CEXT strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified External Training and Conference Management Pro

Certified External Training and Conference Management Pro

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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