What is the Certified Trauma and Crisis Counselor?

The Certified Trauma and Crisis Counselor is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Trauma and Crisis Counselor in Burkina Faso

Executive Summary

Certified Trauma and Crisis Counselor

Designed for today’s high-impact professionals, the Certified Trauma and Crisis Counselor (CTCC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in counselling, coaching and psychological wellbeing.

This 10 Weeks programme is structured around recognised counselling, coaching and ethical practice standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CTCC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Trauma and Crisis Counselor

Acronym

CTCC

Who Should Enrol?

Counsellors and Therapists
Coaches and Wellbeing Practitioners
Social and Community Workers
Helping-Profession Practitioners

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior counselling, clinical and practice-leadership roles

Professional Recognition

Credential aligned with recognised counselling, coaching and ethical practice standards

Leadership Capability

Develop the strategic and operational skills to lead complex counselling functions

Organisational Impact

Design and implement counselling systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to counselling

Global Employability

Qualify for counselling roles across clinics, NGOs, schools, community organisations and private practice worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories, Models and Approaches

✦Assessment, Case Formulation and Treatment Planning

✦Therapeutic Skills, Alliance and Communication

✦Specialised Populations and Presenting Concerns

✦Coaching, Wellbeing and Positive Psychology

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Trauma and Crisis Counselor

Certified Trauma and Crisis Counselor: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Scope, Boundary and Referral

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Feedback, challenge and psychological safety in coaching
Mentoring, sponsorship and developmental relationships
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process

The Therapeutic Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
Goal setting and behavioural change in coaching
Record keeping, notes and professional documentation
Remote and telephone practice

Contracting and Confidentiality

Contracting and the three-way agreement
Ethics, supervision and reflective practice
The boundary between coaching and therapy

Listening, Reflection and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Cultural context and coaching across difference

Ethics, Supervision and Safety

Ethics, supervision and reflective practice
The boundary between coaching and therapy
The working alliance and coaching presence

Outcomes and Review

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Ethics, supervision and reflective practice

Workplace Context

Employee engagement and what actually drives it
Analytical techniques and bias
Preparing financial statements
Managing resistance and engagement
Communicating risk to the workforce
Worker engagement and empowerment
Board and investor engagement
Team and engagement metrics
Motivation theories and engagement
Community and tenant engagement
Workforce and shift management in retail
Customer (employee/manager) satisfaction
Stakeholder engagement and risk management
Employer branding and employee value proposition (EVP)
Employee voice, surveys and action planning

Practice and Business

The HR business partner role and mandate
The business partner and centre-of-excellence model
Consulting skills and contracting with the business
Business models for new tech
Business model design and unit economics
Value innovation and uncontested market space
Product launch and go-to-market sequencing
Business case and impact analysis
Digital leadership and business transformation
Financial acumen: budgets, P&L and cash
Business model and market innovation
The business case for diversity and inclusion
Recruitment marketing and candidate attraction
Pay structures, benchmarking and market pricing
The HR operating model and business partnering

Digital Delivery

Virtual and distributed teams
Emerging project technologies
Managing virtual and cross-cultural teams
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Digital marketing strategy
Marketing technology stack
Scaling technologies and business models
Digital and market transformation
Digital advisory, e-extension and mobile services
Digital and self-service transformation
Technology selection and integration
Emerging service technologies
Digital, mobile and internet banking
Digital disruption and the future of banking

Programme Delivery

The project environment and stakeholders
Project roles and the project manager
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Leading project governance
Change and adoption in projects
Innovation and continuous delivery
Agile and digital transformation projects
Scaling delivery capability
Building project management maturity
Treatment planning and review
Goal setting and action planning
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)

Community and Family Context

Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Financial reporting frameworks (IFRS/GAAP)
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Social media customer care
Customer and community engagement
Social performance and outreach
Corporate social responsibility communications
Corporate social responsibility and ESG
Environmental, social and governance (ESG)
Community natural-resource governance
Interpreting financial statements
Community engagement and equity

Health Context

Wellbeing and holistic health strategy
Confidentiality and health data
Leadership impact and organisational health metrics
Integrated and sustainability reporting
Health records, data and confidentiality
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Management accounts and dashboards
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Customer and brand health metrics
Brand health and measurement
Absence, capability and ill-health management
Health and safety legal duties

Standards and Quality

Productivity and efficiency improvement
Professional standards and ethics (CIPS)
Supplier development and improvement
Data quality and master data management
Sustainable procurement principles and standards
In-process quality control and inspection
Costing production: standard costs, variances and the true cost of scrap
Service quality and the passenger experience in transport
Quality management on site: inspections, hold points and defects
Reporting quality and governance
Evidence-based improvement
Data quality, integration and master data
Continuous improvement cycles
Driving measurable safety improvement
Continuous environmental improvement

Conflict and Resistance

Managing risk and difficult cases
Managing difficult conversations
Managing resistance and readiness
Conflicts of interest and procurement ethics
Negotiation and conflict management
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Sponsorship and negotiation selling
Negotiation with clients and partners
Managing difficult customers
Offer management, negotiation and pre-boarding
Conflict resolution and mediation
Negotiation strategy and tactics
Managing conflict constructively

Records and Reporting

Data, records and confidentiality tech
Professional writing and reports
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Reporting and dashboards
Project data, reporting and analytics
Document and configuration management
Dashboards and performance reporting
Reporting to leadership
Governance of ESG and reporting
Communicating and reporting to leadership
Management and board reporting
Environmental monitoring and reporting

Coaching Practice

Coaching models and frameworks (GROW)
Facilitation, coaching and mentoring
Creating a coaching culture
Mentoring and sponsorship
Coaching and skill development
Solvency, capital and prudential supervision
Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members
Sales enablement and coaching
Quality monitoring and coaching
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching and quality monitoring

Therapeutic Practice

Wellbeing and personal-effectiveness learning
Employment relationship and the psychological contract
Innovation culture, incentives and psychological safety
Resilience, wellbeing and stress management
Budget vs actual and variance
Working with organisations on wellbeing
Cost and profitability analysis
Managing distributed and digital teams
Cybersecurity and information governance for leaders
Innovation platforms and experimentation
Technology strategy and investment

Ethics and Safeguarding

Forecasting and planning
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Ethics of technology in practice
Ethics and independence in advisory relationships
Professional ethics and responsibility (PMI)
Professional standards and ethics
Professional ethics and banking conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Data ethics and customer privacy

Communication Skills

Event and sponsorship communications
Communications analytics
Presentation and public speaking
Professional report and presentation
Voice, communication and delivery
Feedback and developmental conversations
Language and communication training
Continuous feedback and performance conversations
Safety communication and campaigns
Toolbox talks and safety communication
360-degree feedback and leadership assessment
Communicating with families and carers
Psychoeducation and public communication
Presenting recommendations to senior decision-makers
Communication planning and management

Development and Learning

Schedule development and optimisation
Team development and effectiveness
Data visualisation for finance
Decision support and insight
Communicating financial results
Psychodynamic and psychoanalytic approaches
Complaint data and learning
Training and capability building
Advertising and creative development
Development banking and project finance
Message development and testing
Knowledge management and capability building
Learning technologies and the LMS
Workforce planning and the capability gap
Learning transfer and capability building

Groups and Facilitation

Building high-performing sales teams
Attachment and developmental theory
Peer support and consultation
Designing and facilitating groups
Working with referrers and multidisciplinary teams
Leading groups and workshops
Collaboration and teamwork
Servant leadership and self-organising teams
Facilitation and workshops
Team leadership and motivation
Leading project teams
Innovation and fintech collaboration
Microfinance and group lending
Facilitation skills and presence
Virtual and hybrid facilitation

Behaviour and Change

Behaviour change and adoption of innovations
Foreign exchange and treasury operations
Foreign exchange and hedging
Engagement and motivation
Change management and adoption
Engagement, motivation and energisers
Motivation and self-directed learning
Cost concepts, classification and behaviour
Regulatory change management
Embedding values and behaviours
Performance management that changes behaviour
Measuring change and transformation impact
Buyer behaviour and the customer journey
Variations, claims and delay: managing change on site
Change talk and readiness

Goals and Measurement

Measuring innovation performance
Productivity and effectiveness measurement
Setting goals, roles and accountability
High-performance team rituals and cadence
Dashboards, metrics and management information
Performance management systems and KPIs
Contract performance and exit
Risk treatment and countermeasures
Sales analytics and metrics
Performance management in sales
Retail performance metrics: sales densities, conversion and basket
Setting objectives, indicators and targets
Yield, productivity and profitability metrics
Duty of care and risk management
System operation and performance

Leadership Context

Practice management systems
Stakeholder and sponsor management
Lessons learned and knowledge management
Value and benefits management
Requirements gathering and management
Project management plan development
Earned value management
Procurement and contract management
Vendor selection and management
Issue and problem management
Managing expectations and influence
Team leadership in field and project settings
Record-keeping and data protection
Implementation planning and risk management
Complaints, accountability and fitness to practise

Culture and Inclusion

Cross-cultural communication
Organisational culture and behaviour change
Legal responsibilities and professional bodies
Brand strategy, identity and equity
Lessons learned and development
Psychoeducation and workshops
Designing an intervention or programme
Professional case study and presentation
Evidence-based practice
Service culture and brand promise
Building a customer-centric culture
Nomination, succession and diversity
Organisational culture assessment and change
Cross-cultural and global inclusion
HR's role in culture, values and employer brand

Client Relationships

Categories of spend and stakeholders
Contract types and risk allocation
Contract administration and variation
Contract governance and compliance
Stakeholder mapping and liaison
Visitor and contractor management
Strategic customer relationships
Vendor, venue and supplier contracting for events
Risk assessment and safety planning
Managing complexity and comorbidity
Subcontractor and supplier management
Managing boundaries and dual relationships
Client feedback and satisfaction
Goal setting and contracting
Diagnosing client problems before prescribing solutions

Risk and Compliance

Compliance monitoring and enforcement
Risk and regulatory considerations
Risk management and contingencies
Managing risk and controls
Workplace and organisational contexts
Security governance and management systems
Working with law enforcement and regulators
Presenting risk and recommendations
Likelihood, impact and risk rating
Intelligence-led risk assessment
Continuous risk monitoring
How insurance works: risk pooling and the value chain
Underwriting principles and risk selection
Insurance regulation and consumer protection
Vehicle documentation, compliance and consumer protection

Evidence and Research

Evidence-based practice and research literacy
Discovery interviews and evidence gathering
AI and predictive project analytics
Data quality and governance
Customer personas and insight
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics
Sales analytics and forecasting tools
Market research design and methods
Influencing and presenting insights
Data protection and customer privacy
Data, analytics and customer insight
Data analytics in audit

Professional Leadership Practice

Programme management principles
Portfolio management and prioritisation
Value management and business value
Revenue management and yield
Key account management strategy
Renewals and churn management
Field sales and territory management
Tender and bid management
Team leadership in sales and marketing
Land-use planning and management
Habit change and behaviour design
Front-office and reception management
Relationship management and retention
Handling escalations as a leader
Team leadership in customer service

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Trauma and Crisis Counselor principles aligned with recognised counselling, coaching and ethical practice standards
Apply evidence-based methods to improve counselling, coaching and psychological wellbeing
Master counselling theories, models and approaches and assessment, case formulation and treatment planning
Apply therapeutic skills, alliance and communication and specialised populations and presenting concerns in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in counselling

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 2: Enrol & Pay Online — Instantly

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CTCC certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CTCC?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CTCC certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CTCC internationally recognised?

What is the cost of the CTCC certification?

The Certified Trauma and Crisis Counselor is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CTCC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CTCC?

The Certified Trauma and Crisis Counselor is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CTCC?

The Certified Trauma and Crisis Counselor carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CTCC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CTCC?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CTCC strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Certified Trauma and Crisis Counselor

Certified Trauma and Crisis Counselor

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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