How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Refugee and Forced Displacement Support Expert in South Africa

Q: What is the Certified Refugee and Forced Displacement Support Expert?

The Certified Refugee and Forced Displacement Support Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Counselling & Social Services.

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Refugee and Forced Displacement Support Expert

Certified Refugee and Forced Displacement Support Expert: industry context, trends and professional standards
Project management principles and lifecycle
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)
The project environment and stakeholders
Project roles and the project manager
Business case and strategic alignment
Project governance and assurance
Ethics and professional responsibility
Predictive, agile and hybrid approaches
Career pathways and professional development

Demonstration, on-farm trials and technology transfer

Demonstration, on-farm trials and technology transfer
Group dynamics, facilitation and community mobilisation
Advisory service design and delivery
Precision agriculture principles and site-specific management
Farm management information systems and data platforms
Variable-rate application and yield mapping
Traceability, blockchain and digital records
Emerging agri-tech and innovation adoption
Regenerative and conservation agriculture practices
Carbon, greenhouse gases and soil carbon sequestration
Biodiversity, pollinators and ecosystem services
Climate risk, forecasting and resilient practices
Water stewardship and drought management
Good Agricultural and Handling Practices along the chain
Grades, standards and export certification (GlobalG.A.P.)

Rural livelihoods, food security and nutrition

Rural livelihoods, food security and nutrition
Behaviour change and adoption of innovations
Analytical techniques and bias
Pesticide residues, MRLs and safe use
Cold chain, packaging and shelf-life management
Participatory rural appraisal and needs assessment
Curriculum and programme design
The agricultural sector: systems, actors and global food value chains
Soil formation, classification and physical properties
Climate-smart agriculture: productivity, adaptation, mitigation
Risk management planning
Account opening, KYC and customer due diligence
Artificial intelligence and machine learning
Ratio analysis: liquidity, profitability, gearing
Pricing strategy and models

Monitoring extension outcomes and impact

Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Agricultural finance, credit and investment appraisal
Cost of production, pricing and profitability
Agricultural value chains and market linkages
Contract farming, aggregation and out-grower schemes
Agribusiness marketing, branding and export readiness
Post-harvest handling, storage and loss reduction
Cooperatives, farmer organisations and collective bargaining
Farm records, bookkeeping and management accounting
Business planning and bankable proposal development
Water resources, catchment and on-farm water management
Irrigation systems: surface, sprinkler and drip design
Irrigation scheduling and water-use efficiency

Professional writing

Professional writing: reports, proposals and briefs
Facilitation, training and public presentation skills
Negotiation with buyers, suppliers and financiers
Housing, welfare and environmental management
Herd and flock health planning and biosecurity
Common diseases, prevention and veterinary basics
Pasture, forage and rangeland management
Dairy, poultry, and small-ruminant enterprise management
Livestock records, performance and productivity metrics
Animal welfare standards and ethical husbandry
Farm enterprise budgeting and gross-margin analysis
Water harvesting, storage and conveyance
Farm power, machinery selection and utilisation
Mechanisation of land preparation, planting and harvest
Equipment maintenance, safety and cost management

Partnership building and multi-stakeholder platforms

Partnership building and multi-stakeholder platforms
Communicating technical information to diverse audiences
Conflict resolution over land, water and resources
Organic, inorganic and biological fertiliser strategies
Soil and water conservation and erosion control
Land-use planning, capability and degradation management
Liming, amendments and rehabilitation of degraded soils
Responsible use of agrochemicals and inputs
Animal welfare and ethical production
Cost-effectiveness and value-for-money analysis
Peer review and expert feedback
Crop physiology, growth stages and yield determinants
Cropping systems, rotations and intercropping
Seed selection, quality, treatment and certification
Planting, spacing, and crop establishment techniques

Extension approaches, models and methods

Integrated and sustainability reporting
Management accounts and dashboards
Participatory rural appraisal and needs assessment
Gender, youth and social inclusion in agricultural development
The business case for productivity, quality and sustainability
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Career pathways and continuing professional development
Setting professional goals and a personal development plan
Soil chemistry, pH and cation exchange capacity
Soil biology, organic matter and the soil microbiome
Soil testing, interpretation and fertility mapping
Nutrient management planning and the 4R framework
Integrated pest management (IPM) principles and practice
Disease identification, epidemiology and control
Weed ecology and integrated weed management

People and Capability

Cognitive load and learning science
Talent review and succession in practice
People analytics and HR measurement
Inclusion and the fairness of people decisions
Budget vs actual and variance
Minimum viable offer and validated learning
Cost and profitability analysis
Forecasting and planning
Data visualisation for finance
Growth mindset and continuous learning
Continuous improvement and learning organisations
Capability and skills frameworks
Training needs analysis and learning strategy
Succession planning and talent pipelines
Talent sourcing channels and pipelines

Technology and Systems

Appropriate and small-scale mechanisation technologies
Water supply systems: sources, treatment and distribution
Regulation, ethics and misinformation in media and telecoms
Telehealth and digital care delivery
Decision support and insight
Practice management systems
Ethics of technology in practice
Agile and digital transformation projects
Portfolio and resource management systems
Automation in project delivery
Emerging project technologies
Safety management systems overview (ISO 45001)
Psychodynamic and psychoanalytic approaches
Environmental management systems (ISO 14001)
Attachment and developmental theory

Environment and Sustainability

Policy, institutions and the enabling environment for agriculture
Governance of ESG and reporting
Sustainability standards (GRI, ISSB)
Professional roles, boundaries and settings
Sustainability and environmental duty
Environmental legal compliance
Sustainability and climate responsibility
Environmental monitoring and reporting
Continuous environmental improvement
Integration with quality and environment
Supply markets and the enabling environment
Emerging assurance areas (ESG)
Corporate social responsibility communications
Sustainability, ESG and integrated value
Ethical principles and codes of practice

Ethics and Accountability

Decision rights and accountability
Professional roles, ethics and standards for agricultural practitioners
Bribery, corruption and conduct risk
Ethics and independence
Ethics in communications
Ethics and professional standards in finance
Stakeholders, agency and accountability
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care
Data ethics and customer privacy
Regulatory duty and accountability
Managing boundaries and dual relationships
Ethical decision-making under pressure

Policy and Institutions

Presentation and public speaking
Public, private and non-profit governance
Policy, planning and objectives
Public versus private procurement
Policy administration and customer service in insurance
Public health programmes: prevention and outreach
Psychoeducation and public communication
Media and public communication
Advocacy and policy engagement
Peer support and consultation
Public procurement frameworks and principles
Contract oversight in the public sector

Service and Beneficiaries

Service quality and turnaround metrics
Customer and employee satisfaction
Know Your Customer and enhanced due diligence
Data protection and customer privacy
Data, analytics and customer insight
Customer segmentation and needs analysis
Customer journey and experience design
Stakeholders and users of financial information
Jobs to be done and customer insight
Buyer behaviour and the customer journey
Voice of the customer and feedback
Customer lifetime value
Growing value through service
Leading service teams
Performance management in service

Safety and Wellbeing

Driving measurable safety improvement
Designing a safety programme or control
Job safety analysis (JSA) and task risk
Sustaining ethical, effective practice
Contractor and visitor safety
Predictive safety analytics
Toolbox talks and safety communication
Innovation culture, incentives and psychological safety
Resilience, wellbeing and stress management
Leadership impact and organisational health metrics
Insurance regulation and consumer protection
Safety management systems (ISO 45001)
Product safety and standards
Safety culture and leadership
Safety communication and campaigns

Procurement and Supply

Contract administration and variation
Contract performance and exit
Contract governance and compliance
Sustainable procurement principles and standards
Fair trade and responsible supply
Procurement and asset management under donor rules
Vendor, venue and supplier contracting for events
Ethical frameworks and codes of practice
Duty of care and risk management
Subcontractor and supplier management
Complaints, accountability and fitness to practise
Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement’s contribution to organisational strategy

Change and Innovation

Supplier development and innovation
Change management and adoption
The finance function and digital transformation
Regulatory change management
Legal responsibilities and professional bodies
Client feedback and satisfaction
Value innovation and uncontested market space
Innovation portfolio and the three horizons
Intellectual property and defensibility of innovation
Measuring innovation performance
Benchmarking and best-practice adoption
Digital and market transformation
Customer experience transformation
Digital and self-service transformation
Innovation in service delivery

Strategic Context

Market and customer analysis
Designing a marketing or sales strategy
Campaign or go-to-market plan
Marketing strategy and the mix
Brand strategy, identity and equity
Integrated marketing communications
Pricing strategy
Digital marketing strategy
Content marketing and editorial
SEO and search marketing
Email and marketing automation
Comparable sales analysis and market evidence
Listing, marketing and selling property
Real estate marketing channels and property portals
Insurance products and lines of business

Inclusion and Equity

Handling vulnerable customers
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Infrastructure planning for water and mechanisation
Stakeholder satisfaction
Forecasting and variance analysis
Smallholder, commercial and cooperative production models
Breeding, reproduction and genetic improvement

Crisis and Resilience

Business continuity and crisis management
Crisis communications
Emergency preparedness and response planning
Business continuity and recovery
Wellbeing and resilience coaching
Managing growth, risk and resilience
Operational risk and resilience
Telecom products, tariffs and customer lifecycles
Content strategy across platforms
Media planning and buying
Creating content that performs: formats, hooks and production

Research and Method

Harvest timing, methods and quality optimisation
Designing an intervention or programme
Habit change and behaviour design
Evidence-based practice and research literacy
Designing the project plan and schedule
Stakeholder identification and analysis
Risk identification and analysis
Qualitative and quantitative risk analysis
Market analysis and environmental scanning
Value proposition design and messaging
Competitive analysis and differentiation
Standard costing and variance analysis
Financial modelling and scenario analysis
Sensitivity, scenario and what-if analysis
Onboarding and induction programme design

Knowledge and Records

Record-keeping and data protection
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Professional report writing and presentation
Process and control documentation
Tender planning and documentation
Incident reporting and record-keeping
Health records, data and confidentiality
Destination, venue and experience products
Event planning timelines, run sheets and production schedules

Leadership and Governance

Project governance frameworks
Stakeholder and sponsor management
Managing organisational politics
Leading project governance
Organisational change management
Managing resistance and readiness
Building project management maturity
Project management maturity assessment
Value and benefits management
Requirements gathering and management
Project management plan development
Document and configuration management
Data quality and governance
Programme management principles
Portfolio management and prioritisation

Risk, Compliance and Assurance

Communicating risk to the workforce
Evidence-based improvement
Legal and other requirements
Compliance monitoring and enforcement
Managing risk and difficult cases
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Grant compliance and restricted funding management
Underwriting principles and risk selection
In-process quality control and inspection
Regulation of transport: authorities, conventions and licensing
Tariffs, regulation and the economics of essential services

Resources and Value

Prioritisation and portfolio value
Managing schedule and budget performance
Capacity and resource optimisation
Marketing planning and budgeting
Marketing and sales: scope, roles and value
Value-based and dynamic pricing
Commercial negotiation and value capture
Budget, ROI and feasibility analysis
Value proposition and messaging
ROI, CAC and lifetime value
Customer lifetime value and profitability
Cost-benefit and investment appraisal
Project budgeting and financial control
Funding, cash flow and financing
Financial risk in projects

Evidence and Reporting

Anti-corruption and honest reporting
Coaching and quality monitoring
Transaction monitoring and suspicious reporting
Regulatory reporting and audits
Control monitoring and reporting
Data analytics in audit
Evidence, judgement and scepticism
Professional report and presentation
Metrics and reporting
Data migration and cleansing
Management reporting and decision support
Monitoring, evaluation and sustainability plan
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Quality monitoring and coaching

Stakeholders and Engagement

Managing difficult stakeholders
Stakeholder mapping in banking
Customer and community engagement
Assurance engagements and standards
Stakeholder communications
Engagement and motivation
Measuring engagement and impact
Stakeholder mapping and engagement
Engagement, motivation and energisers
Shareholder and stakeholder rights
Employee engagement models and drivers
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder engagement strategy
Motivation and engagement

Planning and Delivery

Building project relationships
Project management software and tools
Scheduling and planning tools
Project data, reporting and analytics
AI and predictive project analytics
Measuring programme success
Leading project teams
Building high-performing project teams
Campaign planning and execution
Account planning and whitespace analysis
Leading campaigns and sales projects
Cost reduction and efficiency programmes
Compliance frameworks and programmes
Strategic workforce planning and demand forecasting
Lessons learned and development

Communication and Influence

Executive communication and presence
Cross-cultural communication
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
The media and telecommunications landscape
Driving effective, ethical outcomes
Communicating financial results
Designing and facilitating groups
Professional case study and presentation
Communicating with families and carers
Professional writing and reports
Facilitation, coaching and mentoring
Communicating vision and telling stories
Negotiation and conflict resolution
Writing advisory reports that drive decisions

Quality and Improvement

Productivity and efficiency improvement
Supplier development and improvement
Data quality and master data management
The vehicle sales process from enquiry to delivery
Costing production: standard costs, variances and the true cost of scrap
Service quality and the passenger experience in transport
Energy efficiency and demand management
Mineral processing and beneficiation
Quality management on site: inspections, hold points and defects
Healthcare quality, safety and accreditation
Reporting quality and governance
Designing a banking solution or process
Principles of credit and the lending process
Automation, RPA and straight-through processing
Quality assurance of audit

Professional Leadership Practice

Front-office and reception management
Relationship management and retention
Handling escalations as a leader
Teller operations, cash handling and vault management
Operational efficiency and channel management
Team leadership in banking operations
Reconciliation and nostro/vostro management
Enterprise risk management in banks
Liquidity risk and asset-liability management
Sanctions screening and PEP management
Relationship management and cross-selling
360-degree feedback and leadership assessment
Self-awareness and the leader's identity
Quality management and standards
Competitive bidding and tender management

Certified Refugee and Forced Displacement Support Expert

Certified Refugee and Forced Displacement Support Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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