What is the Certified Goal Setting and Achievement Coach?

The Certified Goal Setting and Achievement Coach is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Development.

How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Goal Setting and Achievement Coach in Senegal

Executive Summary

Certified Goal Setting and Achievement Coach

Designed for today’s high-impact professionals, the Certified Goal Setting and Achievement Coach (CGOA) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 10 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CGOA holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Goal Setting and Achievement Coach

Acronym

CGOA

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Goal Setting and Achievement Coach

Certified Goal Setting and Achievement Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
Contracting and the three-way agreement
The boundary between coaching and therapy
Goal setting and behavioural change in coaching
Mentoring, sponsorship and developmental relationships
Ethics, supervision and reflective practice
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice

Ethics and Safeguarding

Analytical techniques and bias
Preparing financial statements
Interpreting financial statements
Reporting quality and governance
Management accounts and dashboards
Budget vs actual and variance
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service
Coaching principles and ethics
Roles, conduct and professional standards in banking
Integrity in reporting and investigation
Ethics and responsible innovation
Ethical leadership and integrity
Professional standards and continuing development

Communication Skills

Professional portfolio and presentation
Peer review and feedback
Presentation and public-speaking skills
Questioning, discussion and active learning
Feedback and learner support
Feedback and learner analytics
Language and communication training
Setting and communicating strategic direction
Investor relations and market communication
Presenting financial information clearly
Crisis and reputation communication
Professional documentation and presentation
Communication planning and management
Integrated marketing communications
Professional presentation and pitching

Development and Learning

Succession planning and talent pipelines
Talent sourcing channels and pipelines
High-potential identification and talent reviews
Knowledge management and capability building
Delegating for development
Managing resistance and capability building
Category management and strategy development
Supplier development and improvement
Real estate development and project appraisal
Proposal development and donor reporting
Monitoring, evaluation and learning for accountability
Scaling delivery capability
Project management plan development
Schedule development and optimisation
Team development and effectiveness

Groups and Facilitation

Productivity, collaboration and workflow tools
Coordination with teams and agencies
Cost and profitability analysis
Data visualisation for finance
Decision support and insight
Designing and facilitating groups
Working with referrers and multidisciplinary teams
Leading groups and workshops
Collaboration and teamwork
Servant leadership and self-organising teams
Facilitation and workshops
Aligning teams around strategy
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams

Behaviour and Change

Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Measuring change and project impact
Baseline setting and change control
Motivation and engagement
Communicating financial results
Psychodynamic and psychoanalytic approaches
Behaviour change and adoption of innovations
Engagement, motivation and energisers
Motivation and self-directed learning
Cost concepts, classification and behaviour
Regulatory change management

Goals and Measurement

Yield, productivity and profitability metrics
Attachment and developmental theory
Linking CX to business performance
Net Promoter Score and satisfaction metrics
Performance management in service
Coaching for performance
Service quality and turnaround metrics
Credit risk measurement and mitigation
Sales performance and pipeline management
Social performance and outreach
Investment principles and objectives
Capacity and performance management
Setting objectives, indicators and targets
Metrics and reporting
Performance management systems and cycles

Leadership Context

Reconciliation and nostro/vostro management
Enterprise risk management in banks
Liquidity risk and asset-liability management
Business continuity and crisis management
Sanctions screening and PEP management
Relationship management and cross-selling
Liquidity and funding management
Investment portfolio management
Thought leadership
Category management and strategy
Change management and adoption
Team leadership in governance
Conflicts of interest management
Leadership and management development
Safety management systems overview (ISO 45001)

Culture and Inclusion

Managing virtual and cross-cultural teams
Brand strategy, identity and equity
Managing boundaries and dual relationships
Peer support and consultation
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Duty of care and risk management
Record-keeping and data protection
Service culture and brand promise
Building a customer-centric culture
Building a service culture
Building a coaching culture
Leading across cultures and geographies
Nomination, succession and diversity
The business case for diversity and inclusion

Client Relationships

Employment relationship and the psychological contract
Contractor and visitor safety
Transparency and stakeholder trust
Categories of spend and stakeholders
Contract types and risk allocation
Contract administration and variation
Contract performance and exit
Contract governance and compliance
Strategic customer relationships
Vendor, venue and supplier contracting for events
Complaints, accountability and fitness to practise
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Procurement and contract value
Delivery, quality and stakeholder plan

Risk and Compliance

Model risk and provisioning (IFRS 9)
Regulatory compliance and central-bank rules
Regulatory reporting and audits
Building a culture of compliance
Technology governance and change control
Interest-rate risk and gap analysis
Asset-liability committee (ALCO) governance
Derivatives and risk instruments
Regulatory liquidity ratios (LCR, NSFR)
Control environment and risk assessment
Governance and the three lines model
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Integrated risk and quality control

Evidence and Research

Data analytics in audit
Evidence, judgement and scepticism
Data migration and cleansing
Financial storytelling and data visualisation
Data ethics, privacy and responsible analytics
Data collection and analytics
Predictive safety analytics
Data quality and master data management
Legal responsibilities and professional bodies
Client feedback and satisfaction
Comparable sales analysis and market evidence
Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
Project data, reporting and analytics

Wellbeing and Resilience

Wellbeing and holistic health strategy
Resilience, wellbeing and stress management
Working with organisations on wellbeing
Wellbeing and resilience coaching
Operational risk and resilience
Stress testing and scenario analysis
Wellbeing and personal-effectiveness learning
Workplace wellbeing strategy
Stress and psychosocial risk
Crisis, resilience and contingency planning
Organisational resilience and adaptive strategy
Managing risk and difficult cases
Coaching for resilience and wellbeing
Stress testing credit portfolios
Stress testing and scenarios

Workplace Context

Stakeholder mapping and engagement
Policy and public engagement
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Managing resistance and engagement
Communicating risk to the workforce
Worker engagement and empowerment
Workforce and shift management in retail
Strengths, flow and engagement
Building trust and engagement
Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement

Practice and Business

Pricing strategy
Digital marketing strategy
Content marketing and editorial
SEO and search marketing
Email and marketing automation
Influencer and affiliate marketing
Marketing technology stack
Funnel and lifecycle marketing
CRM and marketing automation platforms
AI and personalisation in marketing
Market research design and methods
Business model design and innovation
Supply markets and the enabling environment
Supplier financial and operational risk
Business continuity and contingency planning

Digital Delivery

Agile and digital transformation projects
Emerging project technologies
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Scaling technologies and business models
Digital and market transformation
Digital advisory, e-extension and mobile services
Digital and self-service transformation
Self-service and digital support
Customer service technology stack
Technology selection and integration
Emerging learning technologies
The finance function and digital transformation
Lessons learned and development
Digital permits and inspections

Programme Delivery

Driving effective, ethical outcomes
HACCP principles and prerequisite programmes
Advisory service design and delivery
Innovation in service delivery
Designing voice-of-customer programmes
Governance of the CX programme
Voice of the customer programmes
Loyalty programmes and rewards
Leading service projects and change
Banking products, services and delivery channels
Leading banking projects and change
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Forecasting and planning
Designing an intervention or programme

Community and Family Context

Group dynamics, facilitation and community mobilisation
Social media customer care
Corporate social responsibility communications
Community and lifelong learning
Corporate social responsibility and sustainability
Environmental, social and governance (ESG)
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Sustainability and social impact in projects
Corporate social responsibility and community impact
Recovery capital and community
Mentorship, networks and the community of practice
Community natural-resource governance
Community engagement and equity

Health Context

Brand health and measurement
Healthy work design
Absence and health management
Confidentiality and health data
Psychoeducation and workshops
Health records, data and confidentiality
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Health, safety and compliance in delivery
Customer and brand health metrics

Standards and Quality

Ethical, risk and feasibility considerations
Sustainability certification and standards
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Governance of service standards
Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement
Coaching and quality monitoring
Driving measurable banking improvement
Quality assurance of audit
Continuous improvement of delivery
Feasibility, cost and quality analysis

Conflict and Resistance

Managing difficult stakeholders
Negotiation and influencing
Handling difficult customers and disputes
Managing resistance and reskilling
Integrity, confidentiality and conflicts
Negotiation with banks, investors and suppliers
Conflict resolution and mediation
Conflicts of interest and fairness
Difficult conversations and feedback
Negotiation and conflict resolution
Conflicts of interest and gifts
Negotiation with buyers, suppliers and financiers
Conflict resolution over land, water and resources
De-escalation and difficult customers
Negotiation strategy and planning

Records and Reporting

Management reporting and decision support
Board and executive reporting
Board reporting and information flows
Governance of ESG and reporting
Environmental monitoring and reporting
Incident reporting and record-keeping
Professional case study and presentation
Sustainability reporting and disclosure
Risk registers and reporting
Risk assessment and safety planning
Vehicle documentation, compliance and consumer protection
Board reporting and investor relations
Board and executive financial reporting
Financial reporting frameworks (IFRS/GAAP)
Integrated and sustainability reporting

Coaching Practice

Sales enablement and coaching
The coaching relationship
Strengths-based coaching
Group and team coaching
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Facilitation, coaching and mentoring
Mentoring and sponsorship
Solvency, capital and prudential supervision
Measuring coaching outcomes
Coaching and developing team members

Professional Leadership Practice

Strategic leadership at scale
Self-awareness and the leader's identity
Ethics and responsible leadership
Quality management and standards
Crisis management and recovery
Security governance and management systems
Incident management and response
Crisis management and command
Key account management
Travel risk management
Journey management and tracking
Executive ethics and the leader’s shadow
Safety management systems (ISO 45001)
Project management principles and lifecycle
Financial, management and cost accounting distinguished

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Goal Setting and Achievement Coach principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master instructional design and curriculum development and facilitation, delivery and learner engagement
Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CGOA certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CGOA?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CGOA certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CGOA internationally recognised?

What is the cost of the CGOA certification?

The Certified Goal Setting and Achievement Coach is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CGOA certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CGOA?

The Certified Goal Setting and Achievement Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CGOA?

The Certified Goal Setting and Achievement Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CGOA while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CGOA?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CGOA strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Goal Setting and Achievement Coach

Certified Goal Setting and Achievement Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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