🇸🇨 You are viewing Seychelles — uniform global pricing in USD🌐 Global site
All Certifications Browse A–Z Verify Certificate About Contact
Enroll Now 💬 WhatsApp Us
👥 Human Resources  ·  Advanced

Certified Administrative Professional

Online Certification  ·  12 Weeks  ·  Globally Recognised  ·  (CAP)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
🎓 Enrol & Study Online → 💬 WhatsApp ⬇ Download Brochure
Executive Summary

Certified Administrative Professional

Designed for today’s high-impact professionals, the Certified Administrative Professional (CAP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CAP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Administrative Professional
Acronym
CAP
Category
Human Resources
Level
Advanced
Duration
12 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 449
Live Virtual
USD 649
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

✦Administrative Systems
✦Executive Calendar Administration
✦Office Resource Coordination
✦Filing and Retrieval Systems
✦Office Procurement Support
✦Administrative Continuity
Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Administrative Professional · module 20 is the capstone
1
Professional Administration Foundations
The administrative function: what it holds together · Public administration: mandate, discretion and the limits of office · Office performance indicators and administrative metrics · Office information systems and administrative data
2
Administrative Systems
Organising the office: workflow, workspace and the working day · Office supply coordination and stock of consumables · Front-office and reception management · Back-office processing and controls
3
Office Workflow Design
Office workflow design and administrative process mapping · Business correspondence: writing that gets the result · Diary and calendar management: protecting the most contested resource · Document production: formatting, version control and the house standard
4
Business Records Administration
Records, documents and information governance · Innovation and value from suppliers · Managing underperformance and risk · Collaboration and partnership models
5
Executive Calendar Administration
Executive support: the office of the principal · Scheduling and planning tools · Collaboration and workflow platforms · Capacity and resource optimisation
6
Meeting Support Systems
Contact centre operations and workflow · Workforce management and scheduling · Computerised accounting systems · Workforce planning and scheduling
7
Travel and Logistics Administration
Travel, events and logistics coordination · Travel and event logistics: transport, accommodation and movement control · Materials, inventory and distribution management · Subcontractor administration on site
8
Office Resource Coordination
Capacity, workload and resource coordination · Fertility management and record-keeping · Resource planning and levelling · Cost eligibility and the tests every cost must pass
9
Document Control
Cost-to-serve and value-for-money analysis · Building a model, budget or business case · Cost concepts, classification and behaviour · Responsibility accounting and cost centres
10
Correspondence Management
Company secretarial practice · Records management and retention · Corporate secretarial practice and statutory filings · Assurance: the three lines, coordination and avoiding duplicate effort
11
Filing and Retrieval Systems
Personal organisation: information, files and retrieval · Forensic accounting: following the money through the records · Case management: running multiple investigations to standard · Cost management and value creation
12
Administrative Scheduling
Scheduling appointments, resources and shared facilities · Make-versus-buy and total cost of ownership · Cost and price analysis · Contract administration and variation
13
Visitor and Front-Office Coordination
Administrative systems: records, workflow and office operations · Reception and front-of-house: the organisation’s first impression · Supplier relationships, performance and development · Production planning and scheduling
14
Office Procurement Support
Sustainable procurement: specifications, life-cycle cost and evaluation · Coordination with teams and agencies · Access control, screening and visitor management · The strategic planning cycle and calendar
15
Administrative Reporting
Administrative reporting: producing what management actually uses · Evaluation use: reporting findings that change decisions · Capacity planning and line balancing · On-the-day coordination and command
16
Service Request Management
Partnership, localisation and capacity building · Selling transport: capacity, rates and yield · The manufacturing plant as a system: flows, capacity and constraints · Budget vs actual and variance
17
Administrative Continuity
Continuity, disruption and organisational resilience · Leadership continuity, legacy and handover · Farm records, bookkeeping and management accounting · Supply disruption: exposure, alternatives and tested continuity
18
Office Quality Standards
Running an effective board meeting: preparation, time and decision · Designing the board agenda: the annual cycle and the single meeting · Overseeing the chief executive: appointment, performance and succession · Chair and chief executive: the relationship that shapes the board
19
Administrative Process Improvement
Organisational maturity, assessment and improvement programmes · Improving administrative processes · Veterinary records and traceability · Documentation, record retention and the audit trail
20
Professional Administration Practicum
Executive presence: credibility, composure and the signals people read · Farm records: the numbers that make a farm manageable · Dairy management: feeding, milking and the cow’s calendar · Board and executive financial reporting
Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range
21
Strategic Communication and Executive Presentation
Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask
22
Leadership and Team Effectiveness
Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · Leadership versus management and when each is needed · Situational and adaptive leadership
23
Analytical Thinking and Evidence-Based Reasoning
Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope
24
Professional Decision-Making
Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs
25
Negotiation, Influence and Stakeholder Management
Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain
26
Project and Execution Management
Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems
27
Financial Literacy for Professionals
Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support
28
Digital Skills, AI and Technology for Professionals
Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation
29
Ethics, Governance and Professional Accountability
Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance
30
Personal Effectiveness, Productivity and Career Growth
Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Administrative Systems — applied to your own work
  • Office Workflow Design — applied to your own work
  • Business Records Administration — applied to your own work
  • Executive Calendar Administration — applied to your own work
  • Meeting Support Systems — applied to your own work
  • Travel and Logistics Administration — applied to your own work
Enrolment Process

How to Get Certified

🎯
Step 1: Choose Your Certification
You are viewing Certified Administrative Professional — one of GLI's 1,990+ globally recognised professional certifications.
💳
Step 2: Enrol & Pay Online — Instantly
Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.
📚
Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
🎓
Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
🎓 Enrol & Study Online — Instant Access
Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CAP certification?

The Certified Administrative Professional is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Administrative Professional, culminating in the capstone “Professional Administration Practicum”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CAP?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CAP certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CAP internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CAP certification?

The Certified Administrative Professional is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CAP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CAP?

The Certified Administrative Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CAP?

The Certified Administrative Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CAP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CAP?

Graduates progress towards CHRO and senior people-management roles. The CAP strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CAP while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
Related

You May Also Like

⭐ Soft Skills & Personal Dev.

Certified Facilitation Skills Professional

CFASP10 Weeks
View →
⭐ Soft Skills & Personal Dev.

Certified Metacognition and Learning Agility Coach

CMET11 Weeks
View →
⭐ Soft Skills & Personal Dev.

Certified Quality Process Analyst

CQPA10 Weeks
View →
⭐ Soft Skills & Personal Dev.

Certified Health Information Systems Specialist (DHIS2 Platform)

CHISS11 Weeks
View →
⭐ Soft Skills & Personal Dev.

Certified Study Skills Coach

CSSKC10 Weeks
View →
⭐ Soft Skills & Personal Dev.

Certified Mentoring and Professional Development Coach

CMEN11 Weeks
View →
All Soft Skills & Personal Dev. Certifications →
💬 WhatsApp 📝 Proposal
💬