How long does this certification take?

The programme takes 12 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Expert / Executive Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Counselling and Social Services Executive in Poland

Executive Summary

Certified Counselling and Social Services Executive

Designed for today’s high-impact professionals, the Certified Counselling and Social Services Executive (CCSE2) delivers a rigorous Executive-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in counselling, coaching and psychological wellbeing.

This 12 Weeks programme is structured around recognised counselling, coaching and ethical practice standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCSE2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Counselling and Social Services Executive

Acronym

CCSE2

Who Should Enrol?

Counsellors and Therapists
Coaches and Wellbeing Practitioners
Social and Community Workers
Helping-Profession Practitioners

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior counselling, clinical and practice-leadership roles

Professional Recognition

Credential aligned with recognised counselling, coaching and ethical practice standards

Leadership Capability

Develop the strategic and operational skills to lead complex counselling functions

Organisational Impact

Design and implement counselling systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to counselling

Global Employability

Qualify for counselling roles across clinics, NGOs, schools, community organisations and private practice worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories, Models and Approaches

✦Assessment, Case Formulation and Treatment Planning

✦Therapeutic Skills, Alliance and Communication

✦Specialised Populations and Presenting Concerns

✦Coaching, Wellbeing and Positive Psychology

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Counselling and Social Services Executive

Certified Counselling and Social Services Executive: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Ethics, Supervision and Safety

Ethics, supervision and reflective practice
The boundary between coaching and therapy
The working alliance and coaching presence
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
Contracting and the three-way agreement
Questioning, listening and the coach’s restraint

Outcomes and Review

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Ethics, supervision and reflective practice
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Feedback, challenge and psychological safety in coaching
Mentoring, sponsorship and developmental relationships
Team coaching and the team as client
Cultural context and coaching across difference

Scope, Boundary and Referral

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement

The Therapeutic Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching

Contracting and Confidentiality

Contracting and the three-way agreement
Ethics, supervision and reflective practice
The boundary between coaching and therapy

Listening, Reflection and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Cultural context and coaching across difference

Programme Delivery

Loyalty programmes and rewards
Workforce planning and scheduling
Leading service projects and change
Content marketing and editorial planning
Sales forecasting and territory planning
Banking products, services and delivery channels
Leading banking projects and change
Development banking and project finance
Continuous improvement in delivery
IT project and portfolio management
Leading IT projects and change
Collaborative and client-led planning
Leading governance projects and change
Audit planning and execution
Communication strategy in change programmes

Community and Family Context

Community and tenant engagement
Risk, protective and social factors
Recovery capital and community
Mentorship, networks and the community of practice
Community natural-resource governance
Preparing financial statements
Community engagement and equity
Social and digital PR
Family intervention planning
Financial reporting frameworks (IFRS/GAAP)
Social and collaborative learning
Social media customer care
Social media and community management
Customer and community engagement
Social performance and outreach

Health Context

Procurement and stock management for health commodities
Health, safety and compliance in delivery
Customer and brand health metrics
Brand health and measurement
Health and safety legal duties
Absence, capability and ill-health management
Wellbeing and holistic health strategy
Confidentiality and health data
Interpreting financial statements
Health records, data and confidentiality
Telehealth and digital care delivery
Health financing: budgets, insurance and out-of-pocket realities
Public health programmes: prevention and outreach
Integrated and sustainability reporting
Healthcare quality, safety and accreditation

Standards and Quality

Quality and delivery metrics
Continuous improvement and retrospectives
Driving measurable delivery improvement
Delivery, quality and stakeholder plan
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance
Professional standards and ethics
Continuous improvement and optimisation
Management accounts and dashboards
Continuous improvement cycles
Driving measurable safety improvement
Continuous environmental improvement
Management review and improvement

Conflict and Resistance

Conflicts of interest management
Conflict resolution and mediation
Managing resistance and engagement
Difficult conversations and feedback
Negotiation and conflict resolution
Managing resistance and capability building
Negotiation strategy and planning
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Managing risk and difficult cases
Managing difficult conversations
Working with conflict and change
Managing resistance and readiness
Conflicts of interest and procurement ethics
Negotiation and conflict management

Records and Reporting

Project data, reporting and analytics
Document and configuration management
Dashboards and performance reporting
Reporting to leadership
Data quality, analysis and reporting
Professional report writing and presentation
Budget vs actual and variance
Transaction monitoring and suspicious reporting
Regulatory reporting and audits
Professional and technical documentation
Process and control documentation
Environmental monitoring and reporting
Incident reporting and record-keeping
Cost and profitability analysis
Sustainability reporting and disclosure

Coaching Practice

Solvency, capital and prudential supervision
Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members
Sales enablement and coaching
Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Coaching and skill development
Facilitation, coaching and mentoring
Creating a coaching culture
Mentoring and sponsorship

Therapeutic Practice

Employment relationship and the psychological contract
Innovation culture, incentives and psychological safety
Resilience, wellbeing and stress management
Forecasting and planning
Working with organisations on wellbeing
Communicating financial results
Workplace wellbeing strategy
Legal, cost and feasibility analysis
Risk assessment methodology and matrices
Job safety analysis (JSA) and task risk
Dynamic and site-specific risk assessment
Attachment and developmental theory

Ethics and Safeguarding

Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Ethics and independence
Ethics in communications
Ethics and professional standards in finance
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care
Ethical decision-making under pressure
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Managing boundaries and dual relationships
Ethics and treating customers fairly in insurance

Communication Skills

Feedback and developmental conversations
Crisis and reputation communication
Communicating and reporting to leadership
Continuous feedback and performance conversations
Safety communication and campaigns
Communicating risk to the workforce
Toolbox talks and safety communication
360-degree feedback and leadership assessment
Communicating vision and telling stories
Executive communication and presence
Cross-cultural communication
Psychoeducation and public communication
Professional documentation and presentation
Communication planning and management
Integrated marketing communications

Development and Learning

Career development and internal mobility
Knowledge management and capability building
Learning technologies and the LMS
Learning transfer and capability building
Talent review and succession in practice
Minimum viable offer and validated learning
Delegating for development
Category management and strategy development
Supplier development and improvement
Real estate development and project appraisal
Monitoring, evaluation and learning for accountability
Active-learning methods
Continuing professional development
Measuring development impact
Cognitive load and learning science

Groups and Facilitation

Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Team leadership in field and project settings
Peer support and consultation
Group dynamics, facilitation and community mobilisation
Leading service teams
Stakeholder mapping and collaboration
Team leadership in customer service
Team leadership in banking operations
Innovation and fintech collaboration
Productivity, collaboration and workflow tools
Team leadership in security operations
Building high-performing sales teams
Sustaining ethical, effective practice

Behaviour and Change

Behavioural and process addictions
Stages of change and readiness
Change control and configuration
Organisational change management
Change and adoption in projects
Measuring change and project impact
Baseline setting and change control
Team leadership and motivation
Motivation and engagement
Ethical frameworks and codes of practice
Complaints, accountability and fitness to practise
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Behaviour change and adoption of innovations

Goals and Measurement

Retail performance metrics: sales densities, conversion and basket
Goal setting and contracting
Goal setting and action planning
Outcome and process measures
Psychometric and screening tools
Project KPIs and performance metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Funnel, pipeline and conversion metrics
Capacity and performance management
Sales performance and pipeline management
Performance and load testing
Metrics, velocity and flow
Measuring IT value and performance

Leadership Context

IT financial management and value
Presenting and influencing
Team leadership in technology
Influencer and partnership communications
Campaign execution and management
Thought leadership
Category management and strategy
Theories and models of leadership and management
Safety management systems (ISO 45001)
Project management principles and lifecycle
Financial, management and cost accounting distinguished
Reconciliation and nostro/vostro management
Enterprise risk management in banks
Liquidity risk and asset-liability management
Business continuity and crisis management

Culture and Inclusion

Financial inclusion strategy
Financial inclusion and serving underbanked markets
Nomination, succession and diversity
The business case for diversity and inclusion
Cross-cultural and global inclusion
HR's role in culture, values and employer brand
Inclusion and the fairness of people decisions
Safety culture and leadership
Client feedback and satisfaction
Team diversity and inclusion
Lessons learned and development
Building a culture of compliance
Financial inclusion and agency banking
DevOps culture and practices
Managing virtual and cross-cultural teams

Client Relationships

Stakeholder mapping and business partnering
Stakeholder communications
Contract law and formation
Contract exit and renewal
Stakeholder mapping and engagement
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Shareholder and stakeholder rights
Contractor and visitor safety
Categories of spend and stakeholders
Driving effective, ethical outcomes
Partnership building and multi-stakeholder platforms
Relationship management and retention
Managing difficult stakeholders

Risk and Compliance

Tariffs, regulation and the economics of essential services
Reporting quality and governance
Duty of care and risk management
Legal responsibilities and professional bodies
Risk assessment and safety planning
Designing and facilitating groups
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Leading project governance
Financial risk in projects
Regulatory and fair-treatment obligations
The regulatory landscape and central banking
Corporate governance in banks
Regulatory duty and accountability

Evidence and Research

Comparable sales analysis and market evidence
Analytical techniques and bias
Data visualisation for finance
Decision support and insight
Psychodynamic and psychoanalytic approaches
Record-keeping and data protection
Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
AI and predictive project analytics
Building your professional portfolio and evidence of practice
Psychoeducation and workshops
Baseline surveys and data collection tools
Designing an intervention or programme
Ethical, risk and feasibility considerations

Workplace Context

Measuring engagement and impact
Policy and public engagement
Employee engagement models and drivers
Future of work and workforce transformation
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Collective relations and union engagement
Employee relations, discipline and fair process
Employee engagement and what actually drives it
Worker engagement and empowerment
Team and engagement metrics
Workforce management and scheduling
Proactive engagement and success
Win-back and re-engagement
Employee experience and engagement

Practice and Business

Market research design and methods
Competitive and market intelligence
E-commerce and marketplace selling
Carbon markets and climate finance
Professional case study and presentation
Treatment planning and review
Negotiation with buyers, suppliers and financiers
Managing complexity and comorbidity
Scaling technologies and business models
Access to finance, grants and investment
Digital and market transformation
Pay structures, benchmarking and market pricing
The HR operating model and business partnering
Workplace and organisational contexts
Business continuity and recovery

Digital Delivery

Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Cybersecurity and fraud technology
Digital credit and alternative data
Digital transformation roadmaps
Innovation and technology investment
Accountability and follow-through
Designing engaging online sessions
Assessment and feedback online
Virtual and hybrid facilitation
Virtual and distributed teams
Emerging project technologies
Digital disruption and modern go-to-market
Digital and data-driven go-to-market

Professional Leadership Practice

Earned value management
Procurement and contract management
Vendor selection and management
Issue and problem management
Project management software and tools
Portfolio and resource management systems
Programme management principles
Portfolio management and prioritisation
Value management and business value
The two-year horizon: expertise, leadership and professional standing
Revenue management and yield
Tender and bid management
Land-use planning and management
Strengths, flow and engagement
Pollution and waste management

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Counselling and Social Services Executive principles aligned with recognised counselling, coaching and ethical practice standards
Apply evidence-based methods to improve counselling, coaching and psychological wellbeing
Master counselling theories, models and approaches and assessment, case formulation and treatment planning
Apply therapeutic skills, alliance and communication and specialised populations and presenting concerns in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in counselling

Enrolment Process

How to Get Certified

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Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Frequently Asked Questions

Common Questions

What is the CCSE2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCSE2?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CCSE2 certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCSE2 internationally recognised?

What is the cost of the CCSE2 certification?

The Certified Counselling and Social Services Executive is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCSE2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCSE2?

The Certified Counselling and Social Services Executive is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCSE2?

The Certified Counselling and Social Services Executive carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCSE2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCSE2?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CCSE2 strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Certified Counselling and Social Services Executive

Certified Counselling and Social Services Executive

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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