How long does this certification take?

The programme takes 12 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Expert / Executive Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Counselling and Social Services Executive (CCSE2)

Executive Summary

Certified Counselling and Social Services Executive

Designed for today’s high-impact professionals, the Certified Counselling and Social Services Executive (CCSE2) delivers a rigorous Executive-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in counselling, coaching and psychological wellbeing.

This 12 Weeks programme is structured around recognised counselling, coaching and ethical practice standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCSE2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Counselling and Social Services Executive

Acronym

CCSE2

Who Should Enrol?

Counsellors and Therapists
Coaches and Wellbeing Practitioners
Social and Community Workers
Helping-Profession Practitioners

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior counselling, clinical and practice-leadership roles

Professional Recognition

Credential aligned with recognised counselling, coaching and ethical practice standards

Leadership Capability

Develop the strategic and operational skills to lead complex counselling functions

Organisational Impact

Design and implement counselling systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to counselling

Global Employability

Qualify for counselling roles across clinics, NGOs, schools, community organisations and private practice worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling and Social Services Leadership

✦Social Service Programme Design

✦Psychosocial Service Networks

✦Service Quality Systems

✦Social Service Referral Architecture

✦Social Programme Monitoring

Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Counselling and Social Services Executive · module 20 is the capstone

1

Counselling and Social Services Leadership

Liaison with health and social services · Administrative systems: records, workflow and office operations · Community, nonprofit and volunteer management · Identity, access management and the zero-trust shift

2

Integrated Human Services Systems

IT service management: availability, incidents and the service desk · Onboarding, probation and exit · Integrated and sustainability reporting · Service standards, quality and internal service management

3

Counselling Service Architecture

Operating models: how an organisation actually gets work done · HR service delivery and shared services · Service in public, health and community settings · What service quality actually means to a customer

4

Social Service Programme Design

Leadership development: designing programmes that transfer · Theory of change: the causal argument behind a programme · Advisory service design and delivery · Designing voice-of-customer programmes

5

Client Service Pathways

Client relationships, accounts and retention · Group counselling and dynamics · Online and telephone counselling · Service standards and moments of truth

6

Multidisciplinary Service Coordination

Employee relations, discipline and workplace investigations · Coordination with fire services · Sustainability and social impact in projects · Branch operations and service standards

7

Psychosocial Service Networks

Supply chain design: configuration, trade-offs and cost to serve · Digital financial services, mobile money and agent networks · Mentorship, networks and the community of practice · Frontline service delivery and the conditions that produce it

8

Vulnerable Population Services

Security assessment, vulnerability management and remediation · Security operations: monitoring, incident response and recovery · Safeguarding children and vulnerable adults · Organisational maturity, assessment and improvement programmes

9

Counselling Programme Governance

IT governance, compliance and data protection obligations · Programme governance and assurance · Governance of the CX programme · Data quality and governance

10

Service Quality Systems

Service quality and the passenger experience in transport · IT service management and support operations · Social protection: instruments, targeting and delivery systems · Grades, standards and quality

11

Counselling Workforce Structures

Corporate social responsibility and sustainability · Workplace and social learning: shadowing, communities and on-the-job development · Environmental, social and governance (ESG) · IT operating models and organisation

12

Community Service Partnerships

Measurement and analytics for media and social campaigns · Social media management: platforms, communities and algorithms · Local content, communities and the social licence · Channel, distribution and trade selling

13

Social Service Referral Architecture

Biodiversity, pollinators and ecosystem services · Cards, POS and merchant services · Banking products, services and delivery channels · Working within competence: scope, referral and continuity of care

14

Case Management Governance

Community natural-resource governance · Community-based organisations: governance, finance and capacity · Governance in state, donor-funded and family-owned entities · Public service management and accountability to citizens

15

Counselling Service Performance

Performance management in service · Planning performance and service · HR function performance and service levels · Accountability, quality standards and complaints in response

16

Social Programme Monitoring

Refugee programming: registration, services and self-reliance · Sanitation and hygiene services: from WASH to utilities · Building services and finishes: the second half of the build · Tariffs, regulation and the economics of essential services

17

Service Risk Management

Risk and vulnerability assessment · Insurance, risk transfer and retained risk · Risk appetite and enterprise risk · ESG risk: taxonomy, appetite and enterprise integration

18

Counselling and Social Service Innovation

Innovation in service delivery · Digital transformation and technology adoption in practice · Emerging technology: assessing what is worth adopting · Taxation: obligations, computation and dispute

19

Executive Service Review

Voice of the customer: listening programmes that change something · Executive communication and presence · Executive presence: composure, clarity and credibility · Control measures and the hierarchy of control

20

Counselling and Social Services Capstone

Community and advocacy building · Customer and community engagement · Community entry, mapping and building the relationship · Digital finance, mobile money and payment operations

Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range

21

Strategic Communication and Executive Presentation

Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask

22

Leadership and Team Effectiveness

Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · What critical reasoning is and what it is not · Situational and adaptive leadership

23

Analytical Thinking and Evidence-Based Reasoning

Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope

24

Professional Decision-Making

Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs

25

Negotiation, Influence and Stakeholder Management

Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain

26

Project and Execution Management

Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems

27

Financial Literacy for Professionals

Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support

28

Digital Skills, AI and Technology for Professionals

Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation

29

Ethics, Governance and Professional Accountability

Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance

30

Personal Effectiveness, Productivity and Career Growth

Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Integrated Human Services Systems — applied to your own work
Counselling Service Architecture — applied to your own work
Social Service Programme Design — applied to your own work
Client Service Pathways — applied to your own work
Multidisciplinary Service Coordination — applied to your own work
Psychosocial Service Networks — applied to your own work

Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CCSE2 certification?

The Certified Counselling and Social Services Executive is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Counselling and Social Services Executive, culminating in the capstone “Counselling and Social Services Capstone”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CCSE2?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CCSE2 certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCSE2 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CCSE2 certification?

The Certified Counselling and Social Services Executive is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCSE2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCSE2?

The Certified Counselling and Social Services Executive is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCSE2?

The Certified Counselling and Social Services Executive carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCSE2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCSE2?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CCSE2 strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Clinical Lead

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Senior Counsellor

NGO Sector

“

I earned my CCSE2 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Wellbeing Programme Manager

Government

Certified Counselling and Social Services Executive

Certified Counselling and Social Services Executive

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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