How long does this certification take?

The programme is 12 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified HR Metrics and Analytics Professional in Pakistan

Q: What is the Certified HR Metrics and Analytics Professional?

The Certified HR Metrics and Analytics Professional is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Human Resources & OD.

Executive Summary

Certified HR Metrics and Analytics Professional

Designed for today’s high-impact professionals, the Certified HR Metrics and Analytics Professional (CHMAP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CHMAP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified HR Metrics and Analytics Professional

Acronym

CHMAP

Who Should Enrol?

HR Managers and Directors
HR Business Partners
Learning and Development Managers
Employee Relations and OD Specialists

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards CHRO and senior people-management roles

Professional Recognition

Credential aligned with SHRM, CIPD and ILO Labour Standards

Leadership Capability

Develop the strategic and operational skills to lead complex human resource management functions

Organisational Impact

Design and implement human resource management systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to human resource management

Global Employability

Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Data Engineering and Management

✦Analytics, Machine Learning and AI

✦Performance, Reward and Employee Relations

✦HR Strategy, Analytics and Workforce Planning

✦Employment Law, Compliance and HR Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified HR Metrics and Analytics Professional

Certified HR Metrics and Analytics Professional: industry context, trends and professional standards
Computing fundamentals and IT concepts
The role of IT in business and value creation
IT operating models and organisation
Hardware, software and systems overview
The technology landscape and trends
IT professional roles and standards
Digital transformation and IT strategy
Ethics, responsibility and digital citizenship
IT service and product mindset
Career pathways and professional development

Data Quality and Fitness

Data quality and the fitness-for-purpose test
Systems integration and the single source of truth
Turning analysis into a decision
Digital ethics and algorithmic accountability
Building digital capability in an organisation
Correlation, causation and experiment design
Requirements and the specification gap
Cybersecurity fundamentals and the human factor
Data protection and privacy by design
Cloud, infrastructure and the connectivity constraint
Delivering technology change that people adopt
Automation and where it genuinely pays
Artificial intelligence: capability, limits and responsible use
Technical debt and system lifecycle
Descriptive statistics and reading a distribution

Causation and Comparison

Correlation, causation and experiment design
Turning analysis into a decision
Data quality and the fitness-for-purpose test
Agile delivery and iterative development
Testing, quality assurance and defect economics
Vendor selection and managing technology suppliers
IT service management and support operations
Business continuity and disaster recovery
Digital user experience and accessibility
Managing technology teams and technical work
Data storytelling and communicating findings
Dashboards, reporting and the metric that misleads

Sources, Integration and Truth

Systems integration and the single source of truth
Data quality and the fitness-for-purpose test
Data protection and privacy by design

Protecting the Data You Analyse

Data protection and privacy by design
Cybersecurity fundamentals and the human factor
Data quality and the fitness-for-purpose test

Delivering Analysis People Use

Delivering technology change that people adopt
Turning analysis into a decision
Correlation, causation and experiment design

From Question to Decision

Turning analysis into a decision
Data quality and the fitness-for-purpose test
Correlation, causation and experiment design

Cost and Investment

Standard costing and variance analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback
Cost of capital and WACC
Capital structure and financing decisions
Real options and strategic investment
Financial modelling and scenario analysis
Short-term financing and money markets
Financial data, master data and the chart of accounts
Business intelligence and finance dashboards
Data analytics and predictive finance
Cloud finance and system integration

Stakeholders and Vendors

Building strategic relationships and coalitions
Influencing without authority
Transparency and stakeholder trust
Implementation and stakeholder plan
Stakeholder management and relationships
Influencing and negotiation with stakeholders
Managing supplier communications
Category and supplier innovation
Supplier and category performance
Supplier segmentation and relationship strategy
Supplier relationship management (SRM)
Stakeholder mapping and liaison
Influencing and security awareness
Vendor and technology management
Analytical techniques and bias

Communication and Documentation

Corporate social responsibility communications
Tender planning and documentation
Presentation and public speaking
Professional report and presentation
Metrics and reporting
Voice, communication and delivery
Management reporting and decision support
Governance of controls and reporting
Regulatory reporting and disclosure
Board reporting and information flows
Governance of ESG and reporting
Dashboards and performance reporting
Professional presentation and pitching
Reporting to leadership
Media and public communication

Users and Customers

Yield, productivity and profitability metrics
Regulatory compliance and market requirements
Customer service and experience principles
Customer expectations and satisfaction
The customer experience (CX) discipline
Ethics and fair customer treatment
Customer experience transformation
Professional ethics in customer service
Customer service and CX strategy
Designing voice-of-customer programmes
Prioritising experience investments
Customer journey mapping
Voice of the customer programmes
Reducing customer effort
Customer effort and sentiment analysis

Strategic Context

Competitive and market intelligence
Translating insight into strategy
Preparing financial statements
Scaling technologies and business models
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Behaviour change and adoption of innovations
Innovation in service delivery
Sustaining strategic customer focus
Customer experience strategy
Innovation and fintech collaboration
Content strategy across platforms
Integrated and sustainability reporting
Emerging tools and innovation
Business case and strategic alignment

Security

Leading security projects and change
Team leadership in security operations
Security operations management
Security programme design and budgeting
Security metrics and reporting
Security culture and awareness
Leading security teams
Aligning security with business goals
Claims investigation and fraud indicators
Reporting quality and governance
Management accounts and dashboards
Fraud risk and controls
Fraud risk, prevention and detection
Incident reporting and record-keeping
Security governance and management systems

Performance Measurement

Setting objectives, indicators and targets
KPIs and metric design
Linking CX to business performance
Service KPIs: CSAT, NPS, CES, SLAs
Performance management in service
Coaching for performance
Banking KPIs and branch scorecards
Credit risk measurement and mitigation
Sales performance and pipeline management
Social performance and outreach
Measuring IT value and performance
Policy, planning and objectives
Strategy execution and the balanced scorecard
Managing team performance and dynamics
High-performance team rituals and cadence

Procurement and Supply

Sustainable procurement principles and standards
Fair trade and responsible supply
Procurement and asset management under donor rules
Water supply systems: sources, treatment and distribution
Budget vs actual and variance
Cost and profitability analysis
Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Procurement and contract value
Procurement and contract management
Supply market analysis
Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement’s contribution to organisational strategy

Workforce

Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Communicating risk to the workforce
Workforce and shift management in retail
Workforce management and scheduling
Workforce reporting and storytelling with data
Cost of workforce and ROI of HR interventions
Employee and manager self-service
Employee engagement and what actually drives it
Talent, succession and workforce learning
Applicant tracking systems and recruitment analytics

Ethics and Standards

Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Responsible and sustainable banking
Data ethics and customer privacy
Ethics and independence
Ethics in communications
Ethics and professional standards in finance
Ethics and transparency in tax
Responsible and sustainable governance
Embedding responsible business
Ethics, confidentiality and professional conduct in HR
Professional ethics and responsibility (PMI)
Professional standards and ethics
Marketing and sales ethics
Brand safety and responsible marketing

Sustainability

Sustainability standards (GRI, ISSB)
Forecasting and planning
Sustainability and environmental duty
Environmental management systems (ISO 14001)
Environmental legal compliance
Sustainability and climate responsibility
Environmental monitoring and reporting
Continuous environmental improvement
Integration with quality and environment
Corporate social responsibility and sustainability
Sustainability and responsible sourcing
Sustainable and green banking
Control environment and risk assessment
Emerging assurance areas (ESG)
Sustainability, ESG and integrated value

Learning and Knowledge

Complaint data and learning
Instructional design models (ADDIE, SAM)
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Blended and hybrid learning design
Motivation and self-directed learning
Learning strategy and roadmaps
Building the learning brand
Aligning learning to performance
Training needs analysis and learning strategy
Knowledge management and capability building
Learning transfer and capability building
Principles of teaching, training and learning

Health and Safety Context

Safety management systems (ISO 45001)
Product safety and standards
Safety management systems overview (ISO 45001)
Safety culture and leadership
Safety communication and campaigns
Influencing and safety leadership
Wellbeing and holistic health strategy
Confidentiality and health data
Driving measurable safety improvement
Designing a safety programme or control
Job safety analysis (JSA) and task risk
Resilience, wellbeing and stress management
Event risk, safety and contingency planning
Industrial utilities, energy and process safety interfaces
Data visualisation for finance

Technology Foundations

Digital procurement roadmaps
E-procurement and procure-to-pay systems
Supplier and contract management systems
AI, blockchain and digital supply chains
Digital tax administration
Bancassurance and digital insurance models
How networks work: from fibre and towers to the customer
Decision support and insight
Practice management systems
Ethics of technology in practice
Agile and digital transformation projects
Process automation and workflow
Vendor management and system governance
Communicating financial results
Psychodynamic and psychoanalytic approaches

Data and Evidence

Psychometric and screening tools
Discovery interviews and evidence gathering
Project KPIs and performance metrics
Quality and delivery metrics
Agile metrics and velocity
Project data, reporting and analytics
AI and predictive project analytics
Data quality and governance
Customer personas and insight
Funnel, pipeline and conversion metrics
Customer and brand health metrics
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics

Governance and Risk

Employment compliance and the HR risk agenda
Attachment and developmental theory
Professional roles, boundaries and settings
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Residual risk and ALARP
Risk registers and monitoring
Ethical principles and codes of practice
Compliance monitoring and enforcement
Corporate governance and accountability
Regulatory awareness and compliance
Operational risk and resilience
Managing boundaries and dual relationships
Model risk and provisioning (IFRS 9)
Regulatory compliance and central-bank rules

Legal and Regulatory

Employment relationship and the psychological contract
Data ethics, privacy and responsible analytics
Legal and regulatory responsibility
Legal, cost and feasibility analysis
Contractor and visitor safety
Legal and other requirements
Regulatory and compliance requirements
Contract types and risk allocation
Contract administration and variation
Contract governance and compliance
Duty of care and legal framework
Vehicle documentation, compliance and consumer protection
Regulation of transport: authorities, conventions and licensing
Tariffs, regulation and the economics of essential services
Peer support and consultation

Delivery and Projects

Scheduling and planning tools
Automation in project delivery
Emerging project technologies
Programme management principles
Programme governance and assurance
Measuring programme success
Leading project teams
Sustaining ethical, effective practice
Building high-performing project teams
Marketing planning and budgeting
Agile marketing and experimentation
Leading campaigns and sales projects
Team leadership in field and project settings
Ethical frameworks and codes of practice
Implementation planning and risk management

Leadership and Decisions

Liquidity and funding management
Investment portfolio management
IT project and portfolio management
IT financial management and value
Thought leadership
Category management and strategy
Change management and adoption
Performance management systems and cycles
Theories and models of leadership and management
Budgeting and resource management
Vendor and faculty management
Diversity, inclusion and inclusive leadership
Capstone scoping: a real leadership challenge
Risk management and contingencies
Aligning teams around strategy

Capability and Training

High-potential identification and talent reviews
Workforce planning and the capability gap
Talent review and succession in practice
Professional standards and continuing development
Creating a coaching culture
Delegating for development
Managing resistance and capability building
Category management and strategy development
Supplier development and improvement
Real estate development and project appraisal
Proposal development and donor reporting
Training needs analysis
Continuing professional development
Measuring development impact
Feedback and developmental conversations

Change and Adoption

Regulatory change management
Communication strategy in change programmes
Duty of care and risk management
Managing resistance and engagement
Record-keeping and data protection
Designing a strategic or change intervention
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Managing resistance and readiness
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation

Operations and Service

Cross-functional collaboration with product and service
Digital advisory, e-extension and mobile services
Traceability, recall and quality assurance systems
Quality management systems and audits
Self-service analytics
Service culture and brand promise
Journey and process redesign
Governance of service standards
Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
The HR operating model and business partnering
Complaints, accountability and fitness to practise
Design review and quality
Productivity, collaboration and workflow tools

Professional Leadership Practice

Communication planning and management
Negotiation and conflict management
Team leadership and motivation
Portfolio and resource management systems
Document and configuration management
Portfolio management and prioritisation
Value management and business value
Revenue management and yield
Key account management strategy
Renewals and churn management
Field sales and territory management
Queue management and service flow
Front-office and reception management
Relationship management and retention
Handling escalations as a leader

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified HR Metrics and Analytics Professional principles aligned with SHRM, CIPD and ILO Labour Standards
Apply evidence-based methods to improve human resource management, talent development and organisational effectiveness
Master talent acquisition, resourcing and onboarding and learning, development and talent management
Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in human resource management

Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CHMAP certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CHMAP?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CHMAP certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CHMAP internationally recognised?

What is the cost of the CHMAP certification?

The Certified HR Metrics and Analytics Professional is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CHMAP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CHMAP?

The Certified HR Metrics and Analytics Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CHMAP?

The Certified HR Metrics and Analytics Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CHMAP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CHMAP?

Graduates progress towards CHRO and senior people-management roles. The CHMAP strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified HR Metrics and Analytics Professional

Certified HR Metrics and Analytics Professional

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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