How long does this certification take?

The programme is 20 Week and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Interpersonal Communication Specialist in Papua New Guinea

Q: What is the Certified Interpersonal Communication Specialist?

The Certified Interpersonal Communication Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Sales & Marketing.

Executive Summary

Certified Interpersonal Communication Specialist

Designed for today’s high-impact professionals, the Certified Interpersonal Communication Specialist (CICS) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 20 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CICS holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Interpersonal Communication Specialist

Acronym

CICS

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Operational Excellence

Apply world-class frameworks to improve performance and outcomes

Strategic Thinking

Develop the analytical and strategic skills demanded at the executive level

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across technology firms, corporates, startups and public institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Systems, Architecture and Infrastructure

✦Software Development and Application Delivery

✦Data, Analytics and Emerging Technologies

✦Networks, Cloud and Platform Engineering

✦IT Service Management and Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Interpersonal Communication Specialist

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders

Instructional Design and Curriculum Development

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Instructional design models (ADDIE, SAM)
Learning needs analysis (TNA)
Writing learning objectives and outcomes
Curriculum and programme design
Sequencing, chunking and scaffolding

Facilitation and Delivery Skills

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Facilitation skills and presence
Presentation and public speaking
Voice, communication and delivery
Questioning and discussion
Active and experiential learning

Virtual and Blended Facilitation

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Virtual classroom facilitation
Designing engaging online sessions
Tools for interaction and collaboration
Blended delivery techniques
Managing hybrid audiences

Training Design and Learner Engagement

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Training needs analysis
Session and lesson planning
Learning objectives and outcomes
Active-learning methods
Materials, aids and resources

Coaching, Mentoring and Development

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Coaching models and frameworks (GROW)
Mentoring and sponsorship
Feedback and developmental conversations
Individual development planning
Career and talent development

Learning Technology, Data and Analytics

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration
Content curation and management
AI and adaptive learning

Learning Strategy, Leadership and Administration

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Learning strategy and roadmaps
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management

Specialised Learning Contexts

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Onboarding and induction design
Leadership and management development
Technical and compliance training
Sales and customer-service training
Apprenticeships and work-based learning

Stakeholder Engagement and Communication

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Stakeholder mapping and partnering
Consulting with sponsors and managers
Marketing and promoting learning
Influencing and gaining buy-in
Professional writing and documentation

Leading Change and Learning Innovation

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Learning transformation and modernisation
Digital learning strategy
Change management and adoption
Innovation and experimentation in learning
Skills-based and continuous learning

Professional Ethics, Standards and Governance

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Professional ethics in education and training
Academic integrity and honesty
Inclusion, accessibility and fairness
Safeguarding and learner welfare
Data protection and learner privacy

Performance Measurement and Continuous Improvement

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Learning KPIs and scorecards
Completion, engagement and impact metrics
Benchmarking against best practice
Evaluation and ROI measurement
Root-cause analysis and problem solving

Learning Culture and Knowledge Management

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Building a learning culture
Knowledge management and sharing
Communities of practice
Social and collaborative learning
Capturing and curating expertise

Advanced Professional Practice: Consulting and Advisory Excellence

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
The consulting mindset and trusted advisor positioning
Diagnosing client problems before prescribing solutions
Structuring engagements: scope, deliverables and expectations
Discovery interviews and evidence gathering
Root cause analysis frameworks in advisory work

Data, AI and Digital Tools for the Modern Professional

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Data literacy: reading, questioning and using data
Descriptive statistics for everyday professional decisions
Data visualisation and dashboards that inform
Generative AI as a professional productivity tool
Automation, workflows and no-code tools

Professional Communication, Influence and Negotiation

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Professional presentation and pitching
Psychoeducation and public communication
Professional and persuasive communication
360-degree feedback and leadership assessment
Internal communications

Leadership, People and High-Performance Teams

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Team development and effectiveness
Cross-functional and matrix teams
Measuring coaching outcomes
Leading through networks
Coaching principles and ethics

Talent, Culture and the Modern Workplace

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Training needs and competence
Onboarding and induction programme design
Training and awareness
Regenerative and conservation agriculture
Building a customer-centric culture

Customer, Market and Stakeholder Value

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Marketing and sales ethics
Inside sales and telesales
Campaign or go-to-market plan
Demand analysis and market intelligence
Value proposition and messaging

Financial and Commercial Acumen for Professionals

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Financial, management and cost accounting distinguished
Anti-corruption and financial-crime ethics
Innovation and technology investment
Investment portfolio management
Cost, feasibility and control analysis

Evidence, Measurement and Decision Quality

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Marketing and sales KPIs and dashboards
Dashboards and visualisation
Reputation measurement
Data governance and quality
Text and interaction analytics

Strategy, Innovation and Leading Change

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Innovation in service delivery
Digital transformation in banking
Training and change management
Sustaining strategic customer focus
Structural and strategic approaches

Project and Programme Delivery Essentials

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Marketing and sales: scope, roles and value
Designing a safety programme or control
Emerging project technologies
Project data, reporting and analytics
Development banking and project finance

Quality, Process Excellence and Continuous Improvement

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Delivery, quality and stakeholder plan
Quality and delivery metrics
Monitoring and operational excellence
Continuous improvement and DevOps metrics
Business process mapping

Governance, Risk, Ethics and Compliance

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Concentration and sector risk
Building trust through data governance
Ethical and reputational risk
Compliance reporting and disclosure
Risk assessment methodology and matrices

Sustainability, Safety and Responsible Practice

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Sustainable soil management
Sustainability and responsible sourcing
Sustainability and climate responsibility
Housekeeping and workplace environment
Fire risk in special environments

Certification Recap and Integrated Review

Your Certification in Action: 90 Days to Recertification

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Designing your first 90 days after certification
Your one-year professional development trajectory
The two-year horizon: expertise, leadership and professional standing
Recertification, CPD and staying current
Building your professional portfolio and evidence of practice

Capstone Project and Certification Readiness

Certified Interpersonal Communication Specialist: industry context, trends and professional standards
Capstone scoping: a real learning challenge
Needs analysis and audience assessment
Designing a learning programme or curriculum
Feasibility, cost and quality analysis
Delivery and facilitation plan

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Interpersonal Communication Specialist principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master systems, architecture and infrastructure and software development and application delivery
Apply data, analytics and emerging technologies and networks, cloud and platform engineering in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Interpersonal Communication Specialist — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 15 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CICS certification?

The Certified Interpersonal Communication Specialist (CICS) is a Advanced-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in instructional design, training delivery and learning management with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CICS?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CICS certification take to complete?

The programme is structured over 20 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CICS internationally recognised?

Yes. GLI certifications are recognised across 85+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CICS certification?

The Certified Interpersonal Communication Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CICS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CICS?

The Certified Interpersonal Communication Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CICS?

The Certified Interpersonal Communication Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CICS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CICS?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CICS strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across technology firms, corporates, startups and public institutions.

Certified Interpersonal Communication Specialist

Certified Interpersonal Communication Specialist

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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