What is the Certified Coaching & Mentorship Specialist?

The Certified Coaching & Mentorship Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Learning & Development.

How long does this certification take?

The programme is 11 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Coaching & Mentorship Specialist in Norway

Executive Summary

Certified Coaching & Mentorship Specialist

Designed for today’s high-impact professionals, the Certified Coaching & Mentorship Specialist (CCOMS) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 11 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCOMS holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Coaching & Mentorship Specialist

Acronym

CCOMS

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Coaching & Mentorship Specialist

Certified Coaching & Mentorship Specialist: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Contracting a Developmental Relationship

Contracting and the three-way agreement
Mentoring, sponsorship and developmental relationships
Ethics, supervision and reflective practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
The working alliance and coaching presence
The boundary between coaching and therapy
Questioning, listening and the coach’s restraint

Advice, Experience and Judgement

Mentoring, sponsorship and developmental relationships
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Goal setting and behavioural change in coaching
Evaluating coaching outcomes

Supervision and Reflective Practice

Ethics, supervision and reflective practice
The boundary between coaching and therapy
The working alliance and coaching presence

Sponsorship and Advancement

Mentoring, sponsorship and developmental relationships
Evaluating coaching outcomes
Cultural context and coaching across difference

Evaluating Developmental Relationships

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Mentoring, sponsorship and developmental relationships

Mentoring, Coaching and Sponsorship

Mentoring, sponsorship and developmental relationships
Contracting and the three-way agreement
The working alliance and coaching presence

Client Relationships

Managing audit and regulator relationships
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Fair treatment of stakeholders
Stakeholder trust and reputation metrics
Stakeholder engagement plan
Shareholder and stakeholder rights
Managing regulator relationships
Stakeholder and impact analysis
Stakeholder and investor engagement
Employment law framework and contracts of employment
Stakeholder engagement and risk management
Consulting skills and contracting with the business
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)

Risk and Compliance

Compliance and audit in ERP
Data governance in enterprise systems
Governance and accountability
L&D operating models and governance
Technical and compliance training
Working with a board and governance
Interpreting financial statements
Management accounts and dashboards
Corporate governance and the finance role
Regulatory compliance and professional duty
Risk assessment and sensitivity analysis
Compliance monitoring and enforcement
Board, governance and C-suite dynamics
Budget vs actual and variance
Corporate governance and accountability

Evidence and Research

Data and interoperability
Data quality and master data management
Comparable sales analysis and market evidence
Measurement and analytics for media and social campaigns
Health records, data and confidentiality
Analytical techniques and bias
Data visualisation for finance
Decision support and insight
Psychodynamic and psychoanalytic approaches
Record-keeping and data protection
Evidence-based improvement
Qualitative and quantitative research
Translating insight into strategy
Cost and profitability analysis
Baseline surveys and data collection tools

Wellbeing and Resilience

Organisational resilience and adaptive strategy
Resilience, wellbeing and stress management
Working with organisations on wellbeing
Wellbeing and resilience coaching
Managing growth, risk and resilience
Operational risk and resilience
Stress testing and scenario analysis
Wellbeing and personal-effectiveness learning
Crisis, resilience and contingency planning
Wellbeing and holistic health strategy
Stress and psychosocial risk
Workplace wellbeing strategy
Stress testing and scenarios
Business continuity and resilience
Forecasting and planning

Workplace Context

Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement
Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards
Engagement and motivation
Measuring engagement and impact
Stakeholder mapping and engagement
Engagement, motivation and energisers
Strengths, flow and engagement
Building trust and engagement
Stakeholder engagement strategy
Motivation and engagement

Practice and Business

Development banking and project finance
SME lending and value-chain finance
Microfinance and group lending
Financial inclusion and agency banking
Communicating financial results
Impact, blended and concessional finance
Supply market analysis
Short-term funding and money markets
Financial risk types and management
Market risk and VaR
Financial inclusion strategy
The retail landscape: formats, channels and the informal market
Pricing, promotions and markdowns in retail
Managing boundaries and dual relationships
Peer support and consultation

Digital Delivery

Digital banking platforms and APIs
Payment technology and switches
Cybersecurity and fraud technology
Technology governance and change control
Digital credit and alternative data
Treasury technology and systems
Virtual and hybrid facilitation
The finance function and digital transformation
Sustaining ethical, effective practice
Digital permits and inspections
Automation and safety technology
Marketing technology stack
Scaling technologies and business models
Digital and market transformation
Digital advisory, e-extension and mobile services

Programme Delivery

Emergency preparedness and planning
Programme governance
Real estate development and project appraisal
Programme cycle management in NGOs
Ethical frameworks and codes of practice
Event planning timelines, run sheets and production schedules
Event risk, safety and contingency planning
The vehicle sales process from enquiry to delivery
Demand, master scheduling and material requirements planning
Capacity planning and line balancing
Projects and expansion: connecting the unserved
Account planning and whitespace analysis
Leading campaigns and sales projects
Team leadership in field and project settings
Duty of care and risk management

Community and Family Context

Corporate social responsibility communications
Community and lifelong learning
Corporate social responsibility and ESG
Corporate social responsibility and sustainability
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Sustainability and social impact in projects
Complaints, accountability and fitness to practise
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Social media customer care
Social performance and outreach
Social media and community management
Social and digital PR
Family intervention planning

Health Context

Legal responsibilities and professional bodies
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Client feedback and satisfaction
Healthcare quality, safety and accreditation
Procurement and stock management for health commodities
Health, safety and compliance in delivery
Customer and brand health metrics
Brand health and measurement
Healthy work design
Absence and health management
Confidentiality and health data
Driving effective, ethical outcomes

Standards and Quality

Product safety and standards
Sustainability standards (GRI, ISSB)
Professional accreditation and CPD
Process improvement and HR operating efficiency
Continuous improvement cycles
Driving measurable safety improvement
Continuous environmental improvement
Management review and improvement
Integration with quality and environment
Certification and continual improvement
Design review and quality
Delivery, quality and stakeholder plan
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control

Conflict and Resistance

Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Managing risk and difficult cases
Managing difficult conversations
Managing resistance and readiness
Conflicts of interest and procurement ethics
Negotiation and conflict management
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Sponsorship and negotiation selling
Managing conflict constructively
Conflicts of interest and fairness
Difficult conversations and feedback
Negotiation and conflict resolution

Records and Reporting

Proposal development and donor reporting
Vehicle documentation, compliance and consumer protection
Integrated and sustainability reporting
Reporting quality and governance
Data, records and confidentiality tech
Professional writing and reports
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Reporting and dashboards
Control monitoring and reporting
Tender planning and documentation
Professional report and presentation
Metrics and reporting

Coaching Practice

Coaching models and frameworks (GROW)
Facilitation, coaching and mentoring
Creating a coaching culture
Mentoring and sponsorship
Solvency, capital and prudential supervision
Measuring coaching outcomes
Coaching and developing team members
Sales enablement and coaching
Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact

Ethics and Safeguarding

Ethics and suitability
Professional ethics in education and training
Executive ethics and the leader’s shadow
Ethics and professional standards in finance
Professional ethics and codes (IFAC, ACCA, CIMA)
Confidentiality and conflicts of interest
Data ethics and privacy in finance
Professional ethics and integrity
Professional standards and self-regulation
Ethical supply chains
Ethics, confidentiality and professional conduct in HR
Marketing and sales ethics
Psychoeducation and workshops
Ethics and fair customer treatment
Professional ethics in customer service

Communication Skills

Communication and interpersonal skills
Closed-loop feedback systems
Influencing and presenting insights
Professional and persuasive communication
Crisis communications
Stakeholder communications
Ethics in communications
Communications strategy and planning
Influencer and partnership communications
Internal communications
Event and sponsorship communications
Professional case study and presentation
Communicating with families and carers
Psychoeducation and public communication
Communication planning and management

Development and Learning

Attachment and developmental theory
Lessons learned and development
Scaling delivery capability
Project management plan development
Schedule development and optimisation
Team development and effectiveness
Designing an intervention or programme
Training and capability building
Message development and testing
Supplier development and innovation
Continuing professional development
Supplier development and improvement
Monitoring, evaluation and learning for accountability
Measuring development impact
Cognitive load and learning science

Groups and Facilitation

Managing virtual and cross-cultural teams
Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Leading service teams
Stakeholder mapping and collaboration
Team leadership in customer service
Team leadership in banking operations
Innovation and fintech collaboration
Facilitation skills and presence
Building and running a top team
Productivity, collaboration and workflow tools
Ethical, risk and feasibility considerations
Designing and facilitating groups
Working with referrers and multidisciplinary teams

Behaviour and Change

Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Measuring change and project impact
Baseline setting and change control
Evidence-based practice
Behaviour change and adoption of innovations
Foreign exchange and treasury operations
Foreign exchange and hedging
Buyer behaviour and the customer journey
Variations, claims and delay: managing change on site
Change management and adoption
Motivation and self-directed learning

Goals and Measurement

Investment principles and objectives
Performance measurement and attribution
System performance and tuning
Performance management systems and cycles
Aligning learning to performance
Performance measurement and KPI dashboards
Risk and control effectiveness metrics
HR metrics, KPIs and the HR scorecard
Continuous feedback and performance conversations
Risk assessment and safety planning
Leading and lagging metrics
Risk treatment and countermeasures
Retail performance metrics: sales densities, conversion and basket
Goal setting and contracting
Goal setting and action planning

Leadership Context

Grant compliance and restricted funding management
NGO financial management and budget-versus-actual discipline
Procurement and asset management under donor rules
Reinsurance and capacity management
Disruption management: delays, claims and recovery
Energy efficiency and demand management
Range planning and category management
Workforce and shift management in retail
Ground control and strata management
Mine water, tailings and environmental management
Quality management on site: inspections, hold points and defects
Portfolio and resource management systems
Document and configuration management
Programme management principles
Portfolio management and prioritisation

Culture and Inclusion

Brand strategy, identity and equity
Treatment planning and review
Managing complexity and comorbidity
Service culture and brand promise
Building a customer-centric culture
Building a service culture
Building a culture of compliance
Leading across cultures and geographies
Workplace and organisational contexts
Nomination, succession and diversity
Building a compliance culture
Cross-cultural communication
Accountability and follow-through
The business case for diversity and inclusion
HR's role in culture, values and employer brand

Professional Leadership Practice

Knowledge management and capability building
Safety management systems overview (ISO 45001)
Management and board reporting
Influencing and safety leadership
Meaning, purpose and values
Environmental management systems (ISO 14001)
Outcome and process measures
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
Strategic leadership at scale
Reporting to leadership
Capacity and performance management
Quality management systems and audits
Omnichannel and channel management

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Coaching & Mentorship Specialist principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master instructional design and curriculum development and facilitation, delivery and learner engagement
Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CCOMS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCOMS?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CCOMS certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCOMS internationally recognised?

What is the cost of the CCOMS certification?

The Certified Coaching & Mentorship Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCOMS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCOMS?

The Certified Coaching & Mentorship Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCOMS?

The Certified Coaching & Mentorship Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCOMS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCOMS?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CCOMS strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Coaching & Mentorship Specialist

Certified Coaching & Mentorship Specialist

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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