How long does this certification take?

The programme is 12 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Corporate Social Responsibility Specialist in Niger

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Corporate Social Responsibility Specialist

Certified Corporate Social Responsibility Specialist: industry context, trends and professional standards
Corporate governance principles and purpose
Governance, risk and compliance (GRC)
The regulatory and legal environment
Stakeholders, agency and accountability
Codes, standards and best practice (OECD)
Professional roles and ethics
Governance and organisational value
Public, private and non-profit governance
Trends: ESG, transparency and stakeholder capitalism
Career pathways and professional development

The Board and Its Information

Board effectiveness and the quality of board information
The three lines model and who owns risk
Policy that changes behaviour
Building governance maturity
Institutional strengthening
Culture, ethics and behaviour change
Regulatory and digital transformation
Managing resistance and capability
Public-sector and institutional reform
Sustaining reform and benefits
Measuring governance improvement
Professional ethics and integrity
Independence and objectivity
Confidentiality and information handling
Accountability and transparency

Who Owns Risk

The three lines model and who owns risk
Risk appetite and tolerance in practice
Assurance mapping and avoiding duplicate assurance
Ethical decision-making
Integrity due diligence
Building an ethical culture
Consumer rights and protection law
Fair treatment and market conduct
Competition and antitrust
Complaints and redress mechanisms
Data protection and privacy
Vulnerable consumers and inclusion
Advertising and disclosure standards
Dispute resolution and ombudsman
Balancing business and consumer interests

Conflicts and Related Parties

Conflicts of interest and related-party transactions
Board effectiveness and the quality of board information
Investigating misconduct
Data privacy law and compliance (GDPR)
Information lifecycle and records management
Data quality and stewardship
Consent, rights and data subject requests
Digital ethics and responsible AI
Cybersecurity governance
Cross-border data and transfers
Data breach and incident governance
Building trust through data governance
Capstone scoping: a real governance or policy issue
Analysis and diagnostic assessment
Designing a governance, compliance or policy solution

Policy That Changes Behaviour

Policy that changes behaviour
Controls that work versus controls that exist
Whistleblowing and speak-up channels
Control testing and evidence
Findings, reporting and remediation
External audit and oversight
Audit committee effectiveness
Continuous assurance and monitoring
Ethical supply chains
Impact measurement and disclosure
Stakeholder and investor engagement
Regulatory mapping and horizon scanning
Designing and testing a compliance programme
Governance in state, donor-funded and family-owned entities
Board and executive reporting

Governance Across Entity Types

Governance in state, donor-funded and family-owned entities
Board effectiveness and the quality of board information
Conflicts of interest and related-party transactions
Governance in different ownership models
Regulatory mapping and obligations
Enterprise risk management (ERM)
Internal controls and assurance
Managing regulator relationships
Compliance reporting and disclosure
Building a compliance culture
Policy cycle and evidence-based policy
Problem definition and analysis
Research methods for policy
Stakeholder and impact analysis
Regulatory impact assessment

Assurance the Board Can Rely On

Assurance mapping and avoiding duplicate assurance
Controls that work versus controls that exist
The three lines model and who owns risk
Policy and public engagement
Professional writing and briefings
Influencing and advising leaders
Managing sensitive disclosures
Crisis and reputation communication
Leading governance projects and change
Team leadership in governance
Governance transformation and reform
Conflicts of interest
Regulatory and legal duty
Fair treatment of stakeholders
Professional standards and self-regulation

Third Parties and Procurement

Driving measurable procurement value
Capstone scoping: a real sourcing or supply challenge
Designing a sourcing or supply strategy
Supply market analysis and Porter’s forces
Demand and supply planning (S&OP)
E-procurement and procure-to-pay systems
Supply chain visibility and control towers
AI, blockchain and digital supply chains
Supply chain risk identification and mapping
Sustainable procurement principles and standards
Fair trade and responsible supply
Responsible and sustainable procurement
Procurement fraud, collusion and bid rigging
Emergency, humanitarian and constrained procurement
Visitor and contractor management

Sustainability and ESG

Analytical techniques and bias
Sustainability and environmental duty
Environmental management systems (ISO 14001)
Environmental legal compliance
Sustainability and climate responsibility
Environmental monitoring and reporting
Continuous environmental improvement
Integration with quality and environment
Supply markets and the enabling environment
Sustainability and responsible sourcing
Environmental, social and governance (ESG)
Sustainability and responsible marketing
Carbon markets and climate finance
Monitoring sustainability outcomes
Corporate social responsibility and community impact

Communication and Disclosure

Monitoring, evaluation and reporting
Reporting and disclosure tools
Sustainability reporting and disclosure
Risk registers and reporting
Security metrics and reporting
Dashboards, reporting and the metric that misleads
Data storytelling and communicating findings
Proposal development and donor reporting
The media and telecommunications landscape
Financial reporting frameworks (IFRS/GAAP)
Integrated and sustainability reporting
Management and board reporting
Safety communication and campaigns
Communicating risk to the workforce
Incident reporting and record-keeping

Strategic Context

Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Learning strategy and business alignment
Real options and strategic investment
Sustainability strategy and materiality
Training needs analysis and learning strategy
Strategic workforce planning and demand forecasting
Reward strategy and total reward frameworks
Wellbeing and holistic health strategy
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Managing growth, risk and resilience
Management accounts and dashboards
Customer service and CX strategy
Sustaining strategic customer focus

Workforce Governance

The customer experience (CX) discipline
NGO financial management and budget-versus-actual discipline
The sales pipeline and forecasting discipline
CRM, sales operations and data discipline
Financial modelling and forecasting discipline
Discipline, conduct and fair-process management
Whistleblowing and speak-up culture
Employee relations, discipline and fair process
Operational planning and execution discipline
Data governance and quality
Cybersecurity and information governance

International and Sanctions

Sanctions screening and PEP management
Global sourcing and international trade
Risk and control effectiveness metrics
Stakeholder trust and reputation metrics
Driving measurable governance improvement
Data governance frameworks and roles
Risk, legal and feasibility analysis
Stakeholder engagement plan
Emerging governance technologies
Audit planning and execution
Governance and compliance KPIs

Market Conduct

Customer service and experience principles
Customer expectations and satisfaction
Ethics and fair customer treatment
Customer experience transformation
Professional ethics in customer service
Designing voice-of-customer programmes
Customer and journey analysis
Customer journey mapping
Voice of the customer programmes
Reducing customer effort
Customer effort and sentiment analysis
Customer segmentation and needs analysis
Customer journey and experience design
Customer journey mapping and service design
Customer retention, loyalty and lifetime value

Safety and Environment

Safety management systems (ISO 45001)
Budget vs actual and variance
Product safety and standards
Environmental governance and climate risk
Safety management systems overview (ISO 45001)
Safety culture and leadership
Influencing and safety leadership
Confidentiality and health data
Driving measurable safety improvement
Cost and profitability analysis
Designing a safety programme or control
Automation and safety technology
Event risk, safety and contingency planning
Industrial utilities, energy and process safety interfaces
Forecasting and planning

Records and Documentation

Knowledge management and capability building
Customer retention in the vehicle ownership cycle
Vehicle documentation, compliance and consumer protection
Record-keeping and data protection
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Customer success and retention
Agri-enterprise planning and farm records
Relationship management and retention
Retention, loyalty and lifetime value
Process and control documentation
Tender planning and documentation

Ethics and Anti-Corruption

Business ethics and ethical frameworks
AI, ethics and algorithmic accountability
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Bribery, corruption and conduct risk
Ethics and independence
Ethics in communications
Commercial ethics and responsible selling
Ethics and professional standards in finance
Conflicts of interest management
Professional standards and ethics
Marketing and sales ethics
Conflicts of interest and transparency
Conflict resolution over land, water and resources

Public and Donor Context

Public consultation and engagement
Preparing financial statements
Interpreting financial statements
Psychoeducation and public communication
Media and public communication
Data visualisation for finance
Facilitation, training and public presentation skills
Financial statement and cash-flow analysis
Presentation and public speaking
Financial statements and the accounting equation
Public versus private procurement
Real estate development and project appraisal
Procurement and asset management under donor rules
Real estate marketing channels and property portals
Real estate regulation, licensing and professional conduct

Standards and Certification

Traceability, recall and quality assurance systems
Quality management systems and audits
Quality monitoring and coaching
Coaching and quality monitoring
Service quality and turnaround metrics
Quality assurance of audit
Quality assurance and standards
Digital permits and inspections
Certification and continual improvement
Design review and quality
Quality management and standards
Quality management on site: inspections, hold points and defects
Healthcare quality, safety and accreditation
Reporting quality and governance
Decision support and insight

Governance Practice

Regulator and investor relations
Continuous improvement of controls
Policy development and drafting
Data analytics for assurance
Regulatory technology (RegTech)
Compliance monitoring systems
Risk-based internal audit
Compliance and regulatory projects
Change control and configuration
Leading project governance
Professional ethics and responsibility (PMI)
Ethics and duty of care
Professional ethics and duty of care
Legal and regulatory responsibility
Communicating financial results

Legal and Regulatory

Contract governance and compliance
Supplier and contract management systems
Contract performance, remedies and variations
Vendor, venue and supplier contracting for events
Regulation of transport: authorities, conventions and licensing
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Subcontractor and supplier management
Legal responsibilities and professional bodies
Goal setting and contracting
Stakeholder rights and fair treatment
Legal and other requirements
Decision rights and governance
Implementation and contract plan
Contract types and risk allocation

Financial Oversight

Codes of conduct and values
Value management and business value
Value proposition design and messaging
Marketing planning and budgeting
Marketing and sales: scope, roles and value
Value-based and dynamic pricing
Commercial negotiation and value capture
Budget, ROI and feasibility analysis
Value proposition and messaging
ROI, CAC and lifetime value
Key account management strategy
Value engineering and optimisation
Realising and measuring project value
Cost estimation and budgeting
Earned value management

Risk and Resilience

Employment compliance and the HR risk agenda
Business continuity and recovery
Resilience, wellbeing and stress management
Risk assessment and judgement
Professional roles, boundaries and settings
Risk assessment and prioritisation
Business continuity and contingency planning
Crisis management and recovery
Supplier dependency, development and continuity
Likelihood, impact and risk rating
Risk treatment and countermeasures
Wellbeing and resilience coaching
Financial risk in projects
Risk identification and analysis
Qualitative and quantitative risk analysis

Data and Reporting

Project KPIs and performance metrics
Monitoring, control and reporting
Agile metrics and velocity
Reporting and dashboards
Project data, reporting and analytics
AI and predictive project analytics
Setting objectives and marketing KPIs
Marketing and sales KPIs and dashboards
Funnel, pipeline and conversion metrics
Customer and brand health metrics
Marketing analytics and attribution
People analytics and HR measurement
Ethical principles and codes of practice
Leading and lagging metrics
Data collection and analytics

Stakeholders and Oversight

Regulatory compliance and market requirements
Group dynamics, facilitation and community mobilisation
Regulatory and fair-treatment obligations
Service analytics and dashboards
Stakeholder mapping and collaboration
Managing difficult stakeholders
Customer onboarding and lifecycle
The regulatory landscape and central banking
Stakeholder mapping in banking
Customer and community engagement
Regulatory duty and accountability
Stakeholder mapping and engagement
Accounting concepts, principles and the regulatory landscape
Stakeholders and users of financial information
Performance measurement and KPI dashboards

Leadership and Decisions

Handling escalations as a leader
Team leadership in customer service
Teller operations, cash handling and vault management
Operational efficiency and channel management
Team leadership in banking operations
Reconciliation and nostro/vostro management
Business continuity and crisis management
Relationship management and cross-selling
Sales performance and pipeline management
Liquidity and funding management
Investment portfolio management
Data-driven decision support and analytics
Omnichannel and channel management
Queue management and service flow
Workforce management and scheduling

People and Conduct

Maturity and capability assessment
Building digital capability in an organisation
Workforce and shift management in retail
Scaling delivery capability
Roles, standards and professional conduct
Workforce planning and scheduling
Employee experience and engagement
Training and capability building
Treating customers fairly and market conduct
Customer and employee satisfaction
Training needs analysis
Career and talent development
Capability and skills frameworks
Employee engagement models and drivers
The employee lifecycle and HR value chain

Operations and Quality

Benchmarking against standards
Digital and self-service transformation
Innovation in service delivery
Journey and process redesign
Governance of service standards
Service KPIs: CSAT, NPS, CES, SLAs
Continuous improvement in service
Driving measurable service improvement
Aligning service to brand and business
Customer-centric operating models
Designing a service or experience improvement
Continuous improvement of programmes
Standard costing and variance analysis
Continuous improvement of finance processes
Applying reporting standards and accounting judgement

Programmes and Change

Capstone scoping: a real project or programme
Designing the project plan and schedule
Project initiation and chartering
Integrated project planning
Baseline setting and change control
Project management plan development
Resource planning and levelling
Communication planning and management
Building project relationships
Project management software and tools
Scheduling and planning tools
Project roles and the project manager
Project governance and assurance
Project governance frameworks
Organisational change management

Technology and Data Risk

GRC platforms and technology
Digital transformation and IT strategy
Digital procurement and the future of the profession
Security governance and management systems
Access control systems and identity management
Digital user experience and accessibility
Managing technology teams and technical work
Digital ethics and algorithmic accountability
Bancassurance and digital insurance models
Water supply systems: sources, treatment and distribution
Managing boundaries and dual relationships
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Digital marketing strategy
Email and marketing automation

Frequently Asked Questions

Common Questions

What is the CCSRS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCSRS?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CCSRS certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCSRS internationally recognised?

What is the cost of the CCSRS certification?

The Certified Corporate Social Responsibility Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCSRS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCSRS?

The Certified Corporate Social Responsibility Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCSRS?

The Certified Corporate Social Responsibility Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCSRS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCSRS?

Graduates progress towards CHRO and senior people-management roles. The CCSRS strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Corporate Social Responsibility Specialist