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๐Ÿ‘ฅ Human Resources  ยท  Advanced

Certified Problem Solving Professional

Online Certification  ยท  12 Weeks  ยท  Globally Recognised  ยท  (CPRSP)

โœ… 2026 Edition ๐ŸŽ“ CPD Accredited ๐ŸŒ 100+ Countries ๐Ÿ“œ Digital + Physical Certificate 100% Online
Executive Summary

Certified Problem Solving Professional

Designed for todayโ€™s high-impact professionals, the Certified Problem Solving Professional (CPRSP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLIโ€™s CPRSP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Problem Solving Professional
Acronym
CPRSP
Category
Human Resources
Level
Advanced
Duration
12 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 449
Live Virtual
USD 649
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

โœฆProblem Recognition
โœฆCause-and-Effect Thinking
โœฆData-Based Diagnosis
โœฆAlternative Evaluation
โœฆRisk-Based Problem Solving
โœฆCorrective Action
Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1โ€“20 ยท specific to Certified Problem Solving Professional ยท module 20 is the capstone
1
Problem-Solving Foundations
Debugging and problem solving ยท Problem validation ยท Creative problem-solving: divergence, ideation and mental blocks ยท Structured problem solving: issue trees and hypotheses
2
Problem Recognition
Recognition and motivation in everyday management ยท The policy cycle: from problem to implementation ยท Discovery: understanding the problem before proposing ยท Business analysis: from problem to strategic requirement
3
Problem Statement Development
Defining the problem before solving it ยท Board effectiveness and evaluation ยท Building a personal HR development plan ยท Personal protective equipment (PPE)
4
Current-State Analysis
Learning as a professional: staying current and applying it ยท Needs analysis and audience assessment ยท Feasibility, cost and quality analysis ยท Learning needs analysis (TNA)
5
Cause-and-Effect Thinking
Cause, correlation and competing explanations ยท Creative thinking: generating options worth choosing between ยท Design thinking: understanding the user before designing the answer ยท Critical thinking: evaluating arguments and evidence
6
Root-Cause Analysis
What is root-cause analysis? ยท Root cause analysis frameworks in advisory work ยท Root cause analysis and preventing recurrence ยท Root-cause analysis techniques
7
Problem Trees and Logic Trees
Learning cultures and the learning organisation ยท Equity, diversity and inclusive education ยท Learning transformation and modernisation ยท Digital learning strategy
8
Data-Based Diagnosis
Organisational diagnosis: finding what is actually wrong ยท People data, HR analytics and evidence-based practice ยท Data-informed and evidence-based decisions ยท Data engineering: models, pipelines and the quality problem
9
Hypothesis Testing
Testing strategy: what to test and at which level ยท Assessment design for learning: testing what was meant to be learned ยท E-learning authoring and development ยท Learning management systems (LMS)
10
Solution Generation
Working across differences: culture, generation and working style ยท E-learning design: what changes when nobody is in the room ยท Blended and virtual delivery: choosing the right mode for each part ยท Learning platforms and technology: choosing and running the LMS
11
Alternative Evaluation
Evaluation design: attribution, comparison and honest claims ยท Managing your own career and development ยท Receiving feedback and criticism well ยท Fact, assumption and inference: knowing what you actually know
12
Decision Criteria
Decision criteria and structured choice ยท Tables, charts and presenting data in documents ยท Active listening and attending ยท Questioning and reflection skills
13
Solution Prioritisation
Workplace and organisational contexts ยท Professional writing and reports ยท Psychoeducation and public communication ยท Boundaries and self-care
14
Risk-Based Problem Solving
Kanban and flow-based delivery ยท Choosing the right delivery approach ยท Communication planning and management ยท Managing expectations and influence
15
Implementation Planning
Demand planning, forecasting and the distortion of signals ยท Professional presentation and pitching ยท Negotiation with clients and partners ยท Media and public communication
16
Solution Testing
Facilitation, training and public presentation skills ยท Negotiation with buyers, suppliers and financiers ยท Managing growth, risk and resilience ยท Yield, productivity and profitability metrics
17
Corrective Action
Incident investigation and corrective action that holds ยท Compliance risk assessment, monitoring and corrective action ยท Closed-loop feedback systems ยท Sustaining strategic customer focus
18
Preventive Problem Solving
Negotiation and closing techniques ยท Operational efficiency and channel management ยท Negotiation and influencing ยท Professional and persuasive communication
19
Problem-Solving Performance Review
Performance management that is worth the time it takes ยท Performance management that people use ยท Substantive and analytical procedures ยท Storytelling and narrative
20
Integrated Problem-Solving Project
Partnerships, alliances and channel development ยท Running an effective board meeting: preparation, time and decision ยท Qualitative research: interviews, focus groups and what they can and cannot tell you ยท Communication and conflict patterns
Professional ElectivesModules 21โ€“30 ยท common to all GLI certifications ยท broaden your professional range
21
Strategic Communication and Executive Presentation
Vision, purpose and translating direction into work ยท Audience-centred communication and message structure ยท Executive leadership: the board interface and enterprise stewardship ยท Persuasive structure: framing, evidence and the ask
22
Leadership and Team Effectiveness
Leadership identity, style and the limits of style ยท Leadership assessment, feedback and continuous self-review ยท Leadership versus management and when each is needed ยท Situational and adaptive leadership
23
Analytical Thinking and Evidence-Based Reasoning
Creativity and critical-thinking development ยท Analytical techniques and bias ยท Evidence-based improvement ยท Problem framing: symptoms, definition and scope
24
Professional Decision-Making
Managerial decision-making, bias and decision rights ยท Escalation and decision-making ยท Decision support: briefs, options and judgement under pressure ยท Decision frameworks: criteria, weighting and trade-offs
25
Negotiation, Influence and Stakeholder Management
Negotiation preparation: interests, options and the walk-away ยท Power, followership and organisational politics ยท Negotiation: preparation, interests and value creation ยท Concessions, anchoring and the shape of a bargain
26
Project and Execution Management
Proposals, bids and the business case ยท Project roles and the project manager ยท Developing the project business case ยท Planning, scheduling and personal workflow systems
27
Financial Literacy for Professionals
Financial reporting standards and their application ยท Financial management for the operating manager ยท Liquidity, funding and balance sheet management ยท Management accounting: costing, budgeting and decision support
28
Digital Skills, AI and Technology for Professionals
Digital workplace, collaboration and user support ยท Productivity, collaboration and workflow tools ยท Tools for interaction and collaboration ยท Working with data: quality, interpretation and honest presentation
29
Ethics, Governance and Professional Accountability
Ethical leadership: integrity, tolerated behaviour and moral courage ยท Ethics, conduct and speaking up ยท Business development risk, ethics and integrity ยท AI for managers: adoption, oversight and governance
30
Personal Effectiveness, Productivity and Career Growth
Emotional competence: awareness, regulation and expression ยท Self-awareness, strengths and the accuracy of self-image ยท Emotional intelligence and self-regulation ยท Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules ยท 150 lessons.

Learning Outcomes

What You Will Achieve

  • Problem Recognition โ€” applied to your own work
  • Problem Statement Development โ€” applied to your own work
  • Current-State Analysis โ€” applied to your own work
  • Cause-and-Effect Thinking โ€” applied to your own work
  • Root-Cause Analysis โ€” applied to your own work
  • Problem Trees and Logic Trees โ€” applied to your own work
Our Position

Professional Certifications: Tools for the Continuing Professional Journey

Professional certifications equip, strengthen and continuously tool professionals throughout their current professional journey and within their existing fields of practice. They provide structured opportunities to deepen knowledge, develop specialised competencies, refresh existing capabilities, adopt contemporary practices, and apply practical tools, frameworks and techniques to real-world professional challenges.

01

Tooling, Not Onboarding

Professional certifications are professional tooling and development instruments, not onboarding instruments. They are particularly valuable to professionals who are already working in a field, entering it through an established professional pathway, advancing within it, transitioning across it or specialising in it — and who wish to strengthen their professional capability and effectiveness.

02

Complementary, Never a Substitute

A professional certification does not replace an academic qualification, professional degree, statutory licence, practising certificate, regulatory approval or any other qualification legally required to practise a profession. Where a profession or jurisdiction establishes specific academic, licensing or regulatory requirements, those requirements remain fully applicable.

03

Built for Lifelong Relevance

A professional certification is a complementary professional credential that supports continuing professional development, competence enhancement, specialisation, career progression, professional mobility and lifelong learning. It adds practical professional tooling to an individual’s existing academic and professional foundation, helping professionals remain relevant, capable and effective as their professions, organisations and operating environments evolve.

Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content โ€” all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID โ€” plus GLI Alumni Network access.
๐ŸŽ“ Enrol & Study Online โ€” Instant Access
Secure checkout ยท Instant LMS access ยท Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CPRSP certification?

The Certified Problem Solving Professional is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Problem Solving Professional, culminating in the capstone “Integrated Problem-Solving Project”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CPRSP?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CPRSP certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CPRSP internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CPRSP certification?

The Certified Problem Solving Professional is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CPRSP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CPRSP?

The Certified Problem Solving Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CPRSP?

The Certified Problem Solving Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CPRSP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CPRSP?

Graduates progress towards CHRO and senior people-management roles. The CPRSP strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CPRSP while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
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