How long does this certification take?

The programme takes 20 Week and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Foundation Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Telesales and Lead Management Expert in Malaysia

Q: What is the Certified Telesales and Lead Management Expert?

The Certified Telesales and Lead Management Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Sales & Marketing.

Executive Summary

Certified Telesales and Lead Management Expert

Designed for today’s high-impact professionals, the Certified Telesales and Lead Management Expert (CTLM) delivers a rigorous Foundation-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in marketing strategy, brand management and sales performance.

This 20 Week programme is structured around recognised marketing, brand and sales professional standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CTLM holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Telesales and Lead Management Expert

Acronym

CTLM

Who Should Enrol?

Sales and Marketing Executives
Brand and Product Managers
Business Development Professionals
Account and Media-Relations Managers

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior marketing, sales and commercial leadership roles

Professional Recognition

Credential aligned with recognised marketing, brand and sales professional standards

Operational Excellence

Apply world-class frameworks to improve performance and outcomes

Strategic Thinking

Develop the analytical and strategic skills demanded at the executive level

Compliance Readiness

Master the standards, compliance and ethical governance central to marketing strategy

Global Employability

Qualify for marketing strategy roles across brands, agencies, corporates and growth-stage enterprises worldwide

Competency Framework

Core Competencies You Will Develop

✦Marketing Strategy, Segmentation and Positioning

✦Brand Management and Integrated Communications

✦Sales Process, Pipeline and Account Management

✦Digital Marketing, Content and Campaigns

✦Customer Insight, Analytics and Growth

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Telesales and Lead Management Expert

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Marketing and sales: scope, roles and value
The marketing concept and customer orientation
The marketing mix and the 7 Ps
Buyer behaviour and the customer journey
The sales function and revenue engine

Marketing Strategy, Segmentation and Positioning

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Market analysis and environmental scanning
Segmentation, targeting and positioning (STP)
Customer personas and insight
Value proposition design and messaging
Competitive analysis and differentiation

Sales Process and Methodology

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
The sales process and methodology
Prospecting and lead generation
Qualifying leads (BANT, MEDDIC)
Discovery and needs analysis
Consultative and solution selling

Account Management and Customer Growth

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Key account management
Strategic customer relationships
Account planning and whitespace
Cross-sell and up-sell
Customer success and retention

Sales Enablement, Coaching and Performance

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Sales enablement and tools
Coaching and skill development
Sales training and onboarding
Territory and quota planning
Sales compensation and incentives

Strategic Account Growth and Profitability

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Key account management strategy
Building strategic customer relationships
Account planning and whitespace analysis
Cross-selling, up-selling and expansion
Customer success and retention

Marketing Technology, Data and Analytics

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
CRM and marketing automation platforms
Customer data platforms and segmentation
Marketing analytics and attribution
Web, campaign and funnel analytics
A/B testing and experimentation

Customer Insight and Market Research

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Market research design and methods
Qualitative and quantitative research
Voice of the customer and feedback
Customer experience and journey mapping
Competitive and market intelligence

Specialised Selling and Channels

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
B2B, B2C and B2B2C selling
Channel and partner sales
Retail, merchandising and category growth
E-commerce and marketplace selling
Inside sales and telesales

Stakeholder Engagement and Communication

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Stakeholder mapping and engagement
Cross-functional collaboration with product and service
Influencing and persuasion
Professional presentation and pitching
Negotiation with clients and partners

Leading Growth, Innovation and Transformation

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Growth strategy and demand generation
Sales and marketing transformation
Digital and data-driven go-to-market
Innovation and new product launch
Change management and adoption

Professional Ethics, Standards and Governance

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Marketing and sales ethics
Truthful advertising and claims
Consumer protection and fair treatment
Data privacy, consent and compliance
Brand safety and responsible marketing

Performance Measurement and Continuous Improvement

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Marketing and sales KPIs and dashboards
ROI, CAC and lifetime value
Funnel, pipeline and conversion metrics
Benchmarking against best practice
Root-cause analysis and problem solving

Pricing, Revenue and Commercial Management

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Pricing strategy and models
Value-based and dynamic pricing
Promotions, discounts and margin
Revenue management and yield
Commercial deal structuring

Advanced Professional Practice: Consulting and Advisory Excellence

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
The consulting mindset and trusted advisor positioning
Diagnosing client problems before prescribing solutions
Structuring engagements: scope, deliverables and expectations
Discovery interviews and evidence gathering
Root cause analysis frameworks in advisory work

Data, AI and Digital Tools for the Modern Professional

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Data literacy: reading, questioning and using data
Descriptive statistics for everyday professional decisions
Data visualisation and dashboards that inform
Generative AI as a professional productivity tool
Automation, workflows and no-code tools

Professional Communication, Influence and Negotiation

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Media monitoring and listening
Peer review and feedback
Negotiation and closing techniques
Continuous feedback and performance conversations
Communication and conflict patterns

Leadership, People and High-Performance Teams

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Aligning teams around strategy
360-degree feedback and leadership assessment
Coaching challenging situations
Collaboration and teamwork
Approval processes and delegation

Talent, Culture and the Modern Workplace

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Building a coaching culture
Workplace wellbeing strategy
Sustaining wellbeing practices
Awareness and security culture
Merchant onboarding and services

Customer, Market and Stakeholder Value

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Customer-centric operating models
Business model and market innovation
Brand strategy, identity and architecture
Building a customer-centric culture
Agricultural value chains and market linkages

Financial and Commercial Acumen for Professionals

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
IT financial management and value
Working capital management and the cash cycle
Budgeting techniques and the budgeting cycle
Enterprise budgeting and gross margins
Cost-benefit and investment appraisal

Evidence, Measurement and Decision Quality

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Intelligence-led and data-driven security
Attrition, engagement and productivity analytics
Banking KPIs and branch scorecards
Ethical use of AI and analytics in HR
Evidence-based improvement

Strategy, Innovation and Leading Change

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Measuring HSE transformation impact
Change management in farming systems
Measuring transformation impact
Technology strategy and investment
Hedging strategies and instruments

Project and Programme Delivery Essentials

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Agile and digital transformation projects
Carbon, scope 3 and sustainable logistics
Building high-performing project teams
Managing scope and change
Managing schedule and budget performance

Quality, Process Excellence and Continuous Improvement

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Traceability, recall and quality assurance systems
Quality assurance and standards
Quality management systems and audits
Service quality and turnaround metrics
Reporting quality and governance

Governance, Risk, Ethics and Compliance

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Managing underperformance and risk
Supplier financial and operational risk
Ethical sourcing and modern slavery
Compliance and regulatory projects
Cybersecurity and information governance

Sustainability, Safety and Responsible Practice

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Sustainability, ESG and integrated value
Corporate social responsibility and ESG
Corporate social responsibility and community impact
Corporate social responsibility communications
Stakeholder capitalism and ESG

Certification Recap and Integrated Review

Your Certification in Action: 90 Days to Recertification

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Designing your first 90 days after certification
Your one-year professional development trajectory
The two-year horizon: expertise, leadership and professional standing
Recertification, CPD and staying current
Building your professional portfolio and evidence of practice

Capstone Project and Certification Readiness

Certified Telesales and Lead Management Expert: industry context, trends and professional standards
Capstone scoping: a real growth or brand challenge
Market and customer analysis
Designing a marketing or sales strategy
Budget, ROI and feasibility analysis
Campaign or go-to-market plan

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Telesales and Lead Management Expert principles aligned with recognised marketing, brand and sales professional standards
Apply evidence-based methods to improve marketing strategy, brand management and sales performance
Master marketing strategy, segmentation and positioning and brand management and integrated communications
Apply sales process, pipeline and account management and digital marketing, content and campaigns in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in marketing strategy

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 2: Enrol & Pay Online — Instantly

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Step 3: Study in the GLI Learning Portal

Work through 15 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CTLM certification?

The Certified Telesales and Lead Management Expert (CTLM) is a Foundation-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in marketing strategy, brand management and sales performance with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CTLM?

This certification is ideal for Sales and Marketing Executives, Brand and Product Managers, Business Development Professionals and Account and Media-Relations Managers, and other professionals seeking to formalise their expertise in marketing strategy, brand management and sales performance with a globally recognised credential.

How long does the CTLM certification take to complete?

The programme is structured over 20 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CTLM internationally recognised?

Yes. GLI certifications are recognised across 85+ countries and are aligned with recognised marketing, brand and sales professional standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CTLM certification?

The Certified Telesales and Lead Management Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CTLM certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CTLM?

The Certified Telesales and Lead Management Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CTLM?

The Certified Telesales and Lead Management Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CTLM while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CTLM?

Graduates progress towards senior marketing, sales and commercial leadership roles. The CTLM strengthens your expertise in marketing strategy, brand management and sales performance and positions you for advancement across brands, agencies, corporates and growth-stage enterprises.

Certified Telesales and Lead Management Expert

Certified Telesales and Lead Management Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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