How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Influence and Persuasion Professional in Malaysia

Q: What is the Certified Influence and Persuasion Professional?

The Certified Influence and Persuasion Professional is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Development.

Executive Summary

Certified Influence and Persuasion Professional

Designed for today’s high-impact professionals, the Certified Influence and Persuasion Professional (CINF) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 11 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CINF holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Influence and Persuasion Professional

Acronym

CINF

Who Should Enrol?

HR Managers and Directors
HR Business Partners
Learning and Development Managers
Employee Relations and OD Specialists

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards CHRO and senior people-management roles

Professional Recognition

Credential aligned with SHRM, CIPD and ILO Labour Standards

Leadership Capability

Develop the strategic and operational skills to lead complex human resource management functions

Organisational Impact

Design and implement human resource management systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to human resource management

Global Employability

Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Talent Acquisition, Resourcing and Onboarding

✦Learning, Development and Talent Management

✦Performance, Reward and Employee Relations

✦HR Strategy, Analytics and Workforce Planning

✦Employment Law, Compliance and HR Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Influence and Persuasion Professional

Certified Influence and Persuasion Professional: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

Energy and pacing online

Energy and pacing online
Assessment and feedback online
Accessibility in delivery
Governance and accountability
Responsible use of AI in learning
Learning KPIs and scorecards
Evaluation and ROI measurement
Learner and stakeholder satisfaction
L&D maturity assessment
Driving measurable learning impact
Building a learning culture
Knowledge management and sharing
Communities of practice
Capturing and curating expertise
Learning in the flow of work

Troubleshooting and readiness

Troubleshooting and readiness
Measuring engagement and impact
Training needs analysis
Learning objectives and outcomes
Active-learning methods
Materials, aids and resources
Motivation and adult learners
Inclusive and accessible training
Coaching and reinforcement
Adult learning theory (andragogy)
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Stakeholder mapping and partnering
Consulting with sponsors and managers
Marketing and promoting learning

Session and lesson planning

Session and lesson planning
Learning objectives and outcomes
Active-learning methods
Learning data privacy and ethics
Innovation in learning technology
Learning strategy and roadmaps
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management
Talent, succession and workforce learning
Building the learning brand
Aligning learning to performance
Leading the learning function
Onboarding and induction design

Presentation and public speaking

Presentation and public speaking
Questioning and discussion
Active and experiential learning
Classroom and workshop management
Feedback and learner support
E-learning authoring and development
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning
Gamification and interactive design
Virtual classrooms and webinars
Social and collaborative learning
Accessibility and universal design
Emerging learning technologies
Assessment design and methods

Engagement and motivation

Engagement and motivation
Virtual classroom facilitation
Designing engaging online sessions
Completion, engagement and impact metrics
The evidence base for effective learning
Learning needs analysis (TNA)
Writing learning objectives and outcomes
Sequencing, chunking and scaffolding
Designing for different learning modalities
Storyboarding and content development
Learning materials and job aids
Presentation and public-speaking skills
Questioning, discussion and active learning
Managing group dynamics
Handling difficult participants

Tools for interaction and collaboration

Tools for interaction and collaboration
Blended delivery techniques
Managing hybrid audiences
Digital, blended and low-bandwidth delivery
Managing the training function as a business
Curriculum, qualifications and accreditation
Coaching, mentoring and on-the-job development
Learning needs analysis at organisational level
Knowledge management and organisational learning
Inclusive learning and accessibility
Influencing and gaining buy-in
Professional writing and documentation
Presenting learning proposals and impact
Managing learner expectations
Collaboration with subject experts

Technology and Systems

Talent and capability ecosystems
Learning technology ecosystem
Digital learning strategy
Technology strategy and architecture choices
Platform and ecosystem strategy
Digital business models and monetisation
Applicant tracking systems and recruitment analytics
Process automation and workflow
Digital HR and the employee experience platform
Learning technologies and the LMS
AI and automation in HR processes
Digital transformation roadmaps
Innovation and technology investment
Team leadership in technology
Social and digital PR

Environment and Sustainability

Corporate social responsibility and community impact
Monitoring, evaluation and sustainability plan
Housing, welfare and environmental management
Climate risk, forecasting and resilient practices
Sustainability certification and standards
Climate-smart agriculture and seasonal risk
Climate-smart water management
Environmental flows and sustainability
Social media customer care
Social media and community management
Responsible and sustainable banking
Sustainability and responsible sourcing
Sustainable procurement principles and standards
Environmental, social and governance (ESG)
Sustainability reporting and disclosure

Ethics and Accountability

Professional ethics in education and training
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Regulatory duty and accountability
Bribery, corruption and conduct risk
Ethics and independence
Ethics in communications
Ethics and suitability
Ethics and professional standards in finance
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Ethics and fair customer treatment
Professional ethics in customer service
Complaints, redress and accountability
Responsible and ethical service

Policy and Institutions

Media and public communication
Analytical techniques and bias
Facilitation, training and public presentation skills
Advocacy and policy engagement
Integrated and sustainability reporting
ABC analysis and stock policy
Public, private and non-profit governance
Policy, planning and objectives
Public versus private procurement
Policy administration and customer service in insurance
Public health programmes: prevention and outreach
Psychoeducation and public communication
Management accounts and dashboards

Service and Beneficiaries

Sales and customer-service training
Designing a service or experience improvement
Queue management and service flow
Self-service and digital support
Customer experience strategy
Customer journey mapping
Voice of the customer programmes
Design thinking for service
Reducing customer effort
Customer effort and sentiment analysis
CRM systems and customer data
Innovation in service delivery
Governance of service standards
Service KPIs: CSAT, NPS, CES, SLAs
Continuous improvement in service

Safety and Wellbeing

Wellbeing and personal-effectiveness learning
Data protection and learner privacy
Predictive safety analytics
Automation and safety technology
Toolbox talks and safety communication
Resilience, wellbeing and stress management
Insurance regulation and consumer protection
Event risk, safety and contingency planning
Vehicle documentation, compliance and consumer protection
Industrial utilities, energy and process safety interfaces
Forecasting and planning
Product safety and standards
Cybersecurity and data protection in HR
Safety management systems overview (ISO 45001)
Safety culture and leadership

Procurement and Supply

Vendor, venue and supplier contracting for events
Water supply systems: sources, treatment and distribution
Data visualisation for finance
Decision support and insight
Subcontractor and supplier management
Psychodynamic and psychoanalytic approaches
Procurement and stock management for health commodities
Goal setting and contracting
Conflicts of interest and procurement ethics
Procurement and contract value
Procurement and contract management
Vendor, contract and asset management
Negotiation with vendors
Supply market analysis
Contract law and formation

Change and Innovation

Innovation and experimentation in learning
Sustaining transformation and benefits
Measuring learning transformation impact
Learning transformation and modernisation
Innovation and fintech collaboration
Foreign exchange and treasury operations
Technology governance and change control
Foreign exchange and hedging
Supplier development and innovation
Change management and adoption
The finance function and digital transformation
Behaviour change and adoption of innovations
Customer experience transformation
Digital and self-service transformation
Measuring CX transformation impact

Strategic Context

Vision, mission and strategic intent
Competitive strategy and positioning
Setting strategic priorities and choices
Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Measuring strategic progress
Turning strategy into results
Procurement’s contribution to organisational strategy
Supply markets and the enabling environment
Category management and strategy development
Competitive analysis and differentiation
Product and portfolio strategy
Go-to-market and channel strategy
Marketing planning and budgeting

Inclusion and Equity

The business case for diversity and inclusion
Team diversity and inclusion
Brand strategy, identity and equity
Community engagement and equity
Handling vulnerable customers
Financial inclusion and agency banking
Vulnerability management
Financial inclusion strategy
Nomination, succession and diversity
Embedding learning in performance
Needs analysis and audience assessment

Crisis and Resilience

Wellbeing and resilience coaching
Managing growth, risk and resilience
Operational risk and resilience
Business continuity and crisis management
Crisis communications
Emergency preparedness and response planning
Business continuity and recovery
Feasibility, cost and quality analysis
Individual development planning
Language and communication training
Team leadership in L&D

Research and Method

Design review and quality assurance
Data-driven learning design
Designing learning for transfer, not coverage
Designing a learning programme or curriculum
Root cause analysis and corrective action on the line
Mine planning and methods: surface and underground
Cost and profitability analysis
Designing and facilitating groups
Designing an intervention or programme
Habit change and behaviour design
Evidence-based practice and research literacy
Cost, feasibility and impact analysis
Personas and needs analysis
Touchpoint and channel design
Churn analysis and prevention

Knowledge and Records

Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Professional report writing and presentation
Livestock records, performance and productivity metrics
Professional and technical documentation
Process and control documentation
Tender planning and documentation
Knowledge management and capability building
Incident reporting and record-keeping
Health records, data and confidentiality
Record-keeping and data protection

International and Donor Context

Proposal development and donor reporting
Procurement and asset management under donor rules
Expanding into regional and export markets
The media and telecommunications landscape
Telecom products, tariffs and customer lifecycles
Content strategy across platforms
Media planning and buying
Creating content that performs: formats, hooks and production
Attachment and developmental theory
Professional roles, boundaries and settings
Reporting quality and governance

Leadership and Governance

Content curation and management
Governance, risk and compliance (GRC)
Governance and organisational value
Responsible and sustainable governance
Governance frameworks and codes
Conflicts of interest management
Environmental governance and climate risk
Governance of ESG and reporting
Analytics translation: from data to decision
Leadership and management development
Appraisal, calibration and managing underperformance
Omnichannel and channel management
Workforce management and scheduling
Front-office and reception management
Managing refunds, disputes and goodwill

Risk, Compliance and Assurance

Technical and compliance training
Audit risk and materiality
Financial risk types and management
Market risk and VaR
Ethical principles and codes of practice
Regulatory capital and ratios
Customs, clearing and compliance
Legal duties and compliance
Cyber risk management
Regulatory and privacy requirements
Feed budgeting and cost control
Underwriting principles and risk selection
In-process quality control and inspection
Regulation of transport: authorities, conventions and licensing
Tariffs, regulation and the economics of essential services

Resources and Value

How insurance works: risk pooling and the value chain
Managing boundaries and dual relationships
Vehicle financing, insurance and total cost of ownership conversations
Costing production: standard costs, variances and the true cost of scrap
Non-revenue water, metering and cost recovery
Geology, exploration and resource estimation
Health financing: budgets, insurance and out-of-pocket realities
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Budget vs actual and variance
Conflict resolution over land, water and resources
Access to finance, grants and investment
Land rights, tenure and equitable resource use
Financial and technical feasibility analysis

Evidence and Reporting

Learning analytics and data
Dashboards and reporting
Evaluating learning: from reaction to results
Feedback and learner analytics
Evidence-based improvement
Evidence-based practice
Professional writing and reports
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Reporting and dashboards
Reporting to leadership
Monitoring and evaluation with data
Monitoring sustainability outcomes
Peer support and consultation

Stakeholders and Engagement

Community and lifelong learning
Partnership building and multi-stakeholder platforms
Group dynamics, facilitation and community mobilisation
Proactive engagement and success
Win-back and re-engagement
Employee experience and engagement
Stakeholder mapping and collaboration
Stakeholder mapping in banking
Customer and community engagement
Stakeholder mapping and business partnering
Assurance engagements and standards
Engagement, motivation and energisers
Stakeholders and users of financial information
Shareholder and stakeholder rights
Market entry modes and partner selection

Planning and Delivery

Delivery and facilitation plan
Leading learning projects and change
Designing the project plan and schedule
Delivery, quality and stakeholder plan
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Quality planning and assurance
Communication planning and management
Building project relationships
Project management principles and lifecycle
Cost reduction and efficiency programmes
Compliance frameworks and programmes
Strategic workforce planning and demand forecasting

Communication and Influence

Facilitation in mixed-ability, multilingual rooms
Professional portfolio and presentation
Communicating vision and telling stories
Negotiation and conflict resolution
Executive communication and presence
Cross-cultural communication
Negotiation strategy and planning
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Communicating financial results
Professional case study and presentation
Conflict resolution and negotiation
Commercial negotiation and value capture
Integrated marketing communications
Sponsorship and negotiation selling

Quality and Improvement

Quality standards and accreditation
Professional standards and ethics
Continuous improvement and optimisation
Benchmarking against standards and best practice
Continuous improvement and lessons learned
Breeding, reproduction and genetic improvement
Animal welfare standards and ethical husbandry
Traceability, recall and quality assurance systems
Quality management systems and audits
Water-use efficiency and productivity
Roles, standards and professional conduct
Quality management and standards
Productivity and efficiency improvement
Professional standards and ethics (CIPS)
Supplier development and improvement

People and Capability

Apprenticeships and work-based learning
Assessment that measures capability
Skills-based and continuous learning
Scaling learning across the organisation
Self-directed and continuous learning
Sustaining a learning organisation
Capstone scoping: a real learning challenge
Peer learning and communities of practice
AI and adaptive learning
Managing team performance and dynamics
Cross-functional and matrix teams
Training and capability building
Team leadership in banking operations
Cognitive load and learning science
The learning and development profession

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Influence and Persuasion Professional principles aligned with SHRM, CIPD and ILO Labour Standards
Apply evidence-based methods to improve human resource management, talent development and organisational effectiveness
Master talent acquisition, resourcing and onboarding and learning, development and talent management
Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in human resource management

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 2: Enrol & Pay Online — Instantly

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CINF certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CINF?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CINF certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CINF internationally recognised?

What is the cost of the CINF certification?

The Certified Influence and Persuasion Professional is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CINF certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CINF?

The Certified Influence and Persuasion Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CINF?

The Certified Influence and Persuasion Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CINF while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CINF?

Graduates progress towards CHRO and senior people-management roles. The CINF strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Influence and Persuasion Professional

Certified Influence and Persuasion Professional

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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