What is the Certified Happiness and Wellbeing Coach?

The Certified Happiness and Wellbeing Coach is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Happiness and Wellbeing Coach in Mali

Executive Summary

Certified Happiness and Wellbeing Coach

Designed for today’s high-impact professionals, the Certified Happiness and Wellbeing Coach (CHWC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in counselling, coaching and psychological wellbeing.

This 10 Weeks programme is structured around recognised counselling, coaching and ethical practice standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CHWC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Happiness and Wellbeing Coach

Acronym

CHWC

Who Should Enrol?

Counsellors and Therapists
Coaches and Wellbeing Practitioners
Social and Community Workers
Helping-Profession Practitioners

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior counselling, clinical and practice-leadership roles

Professional Recognition

Credential aligned with recognised counselling, coaching and ethical practice standards

Leadership Capability

Develop the strategic and operational skills to lead complex counselling functions

Organisational Impact

Design and implement counselling systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to counselling

Global Employability

Qualify for counselling roles across clinics, NGOs, schools, community organisations and private practice worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories, Models and Approaches

✦Assessment, Case Formulation and Treatment Planning

✦Therapeutic Skills, Alliance and Communication

✦Specialised Populations and Presenting Concerns

✦Coaching, Wellbeing and Positive Psychology

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Happiness and Wellbeing Coach

Certified Happiness and Wellbeing Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
Contracting and the three-way agreement
The boundary between coaching and therapy
Mentoring, sponsorship and developmental relationships
Ethics, supervision and reflective practice

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice

Development and Learning

Analytical techniques and bias
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Integrated and sustainability reporting
Reporting quality and governance
Supervised and unsupervised learning
Deep learning and neural networks
Complaint data and learning
Training and capability building
Advertising and creative development
Organisation development principles and practice
Building a personal HR development plan
Evaluating learning impact (Kirkpatrick, ROI)
Instructional design and blended learning

Groups and Facilitation

Managing group dynamics
Social and collaborative learning
Building and running a top team
Team leadership within finance
Managing resistance and upskilling teams
Team leadership in governance
Facilitation and difficult conversations
Belonging, culture and employee resource groups
Team leadership within HR
Team and engagement metrics
Managing distributed and digital teams
Stakeholder mapping and collaboration
Team leadership in customer service
Team leadership in banking operations
Innovation and fintech collaboration

Behaviour and Change

Motivation and self-directed learning
Change management in finance
Cost concepts, classification and behaviour
Regulatory change management
Communication strategy in change programmes
Embedding values and behaviours
Performance management that changes behaviour
Benchmarking and best-practice adoption
Motivation theories and engagement
Leading technology adoption and change
Buyer behaviour and the customer journey
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management

Goals and Measurement

Goal setting and contracting
Goal setting and action planning
Outcome and process measures
Psychometric and screening tools
Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Funnel, pipeline and conversion metrics
Customer and brand health metrics
Continuous feedback and performance conversations
Appraisal, calibration and managing underperformance
People analytics and HR measurement
Management accounts and dashboards

Leadership Context

Communicating and reporting to leadership
Offer management, negotiation and pre-boarding
Knowledge management and capability building
Evidence-based HR decision-making
HR service delivery and case management
Inclusion and the fairness of people decisions
Safety management systems overview (ISO 45001)
Safety culture and leadership
Management and board reporting
Influencing and safety leadership
Ethical decision-making under pressure
Situational and adaptive leadership
Values, purpose and authentic leadership
Resilience, wellbeing and stress management
360-degree feedback and leadership assessment

Culture and Inclusion

Team diversity and inclusion
Cross-cultural communication
Creating a coaching culture
Budget vs actual and variance
Managing virtual and cross-cultural teams
Brand strategy, identity and equity
Cost and profitability analysis
Forecasting and planning
Data visualisation for finance
Decision support and insight
Communicating financial results
Psychodynamic and psychoanalytic approaches
Service culture and brand promise
Building a customer-centric culture
Building a service culture

Client Relationships

Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder communications
Contract law and formation
Contract exit and renewal
Stakeholder mapping and engagement
Stakeholders and users of financial information
Stakeholder mapping for the finance function
Managing audit and regulator relationships
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Stakeholder engagement strategy
Building project relationships
Building strategic customer relationships
Negotiation with clients and partners

Risk and Compliance

Leading governance projects and change
Responsible and sustainable governance
Governance frameworks and codes
Compliance frameworks and programmes
Compliance monitoring and testing
Environmental governance and climate risk
Governance of ESG and reporting
Health and safety legal duties
Employment compliance and the HR risk agenda
Legal and regulatory responsibility
Attachment and developmental theory
Risk registers and reporting
Continuous risk monitoring
Programme governance
Real estate regulation, licensing and professional conduct

Evidence and Research

Translating insight into strategy
Managing boundaries and dual relationships
Baseline surveys and data collection tools
Data quality, analysis and reporting
Peer support and consultation
Sustaining ethical, effective practice
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Statistics and exploratory data analysis
Service analytics and dashboards
Text and interaction analytics
Influencing and presenting insights
Data ethics and customer privacy
Data protection and customer privacy
Data, analytics and customer insight

Wellbeing and Resilience

Managing growth, risk and resilience
Operational risk and resilience
Stress testing and scenario analysis
Wellbeing and holistic health strategy
Working with organisations on wellbeing
Wellbeing and resilience coaching
Ethical frameworks and codes of practice
Coaching for resilience and wellbeing
Stress testing credit portfolios
Stress testing and scenarios
Wellbeing and personal-effectiveness learning
Workplace wellbeing strategy
Stress and psychosocial risk
Crisis, resilience and contingency planning
Organisational resilience and adaptive strategy

Workplace Context

Measuring engagement and impact
Engagement, motivation and energisers
Policy and public engagement
Employee engagement models and drivers
Future of work and workforce transformation
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Employer branding and employee value proposition (EVP)
Employee voice, surveys and action planning
Collective relations and union engagement
Employee relations, discipline and fair process
Assurance engagements and standards
Engagement and motivation
Employee engagement and what actually drives it
Managing resistance and engagement

Practice and Business

Financial risk in projects
Business case and requirements
Value management and business value
Market analysis and environmental scanning
Go-to-market and channel strategy
Marketing planning and budgeting
Marketing and sales: scope, roles and value
The marketing concept and customer orientation
The marketing mix and the 7 Ps
Aligning marketing and sales (smarketing)
Digital disruption and modern go-to-market
Digital marketing strategy
Content marketing and editorial
SEO and search marketing
Email and marketing automation

Digital Delivery

Cybersecurity and fraud technology
Technology governance and change control
Digital credit and alternative data
Treasury technology and systems
The finance function and digital transformation
Digital finance and automation roadmaps
HR technology selection and implementation
Duty of care and risk management
Digital permits and inspections
Automation and safety technology
Record-keeping and data protection
Technology strategy and investment
Digital transformation and IT strategy
Digital procurement and the future of the profession
Bancassurance and digital insurance models

Programme Delivery

Continuous improvement of programmes
Wellness programmes and promotion
Project management principles and lifecycle
Leading finance projects and change
Cost reduction and efficiency programmes
Managing HR projects and change
Supply analysis, gaps and scenario planning
Onboarding and induction programme design
Succession planning and talent pipelines
Complaints, accountability and fitness to practise
Designing a safety programme or control
Legal responsibilities and professional bodies
Client feedback and satisfaction
Media planning and buying
Public health programmes: prevention and outreach

Community and Family Context

Environmental, social and governance (ESG)
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Sustainability and social impact in projects
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Social media customer care
Customer and community engagement
Social performance and outreach
Corporate social responsibility communications
Community and lifelong learning
Evidence-based improvement
Corporate social responsibility and ESG

Health Context

Managing risk and difficult cases
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Health, safety and compliance in delivery
Brand health and measurement
Measuring brand health
Healthy work design
Absence and health management
Confidentiality and health data
Lessons learned and development
Health records, data and confidentiality
Driving effective, ethical outcomes

Standards and Quality

Governance of service standards
Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement
Coaching and quality monitoring
Service quality and turnaround metrics
Continuous improvement and lean banking
Driving measurable banking improvement
Quality assurance of audit
Continuous improvement of delivery
Roles, standards and professional conduct
Quality assurance and standards
Ethics and professional standards in finance
Standard costing and variance analysis

Conflict and Resistance

Sponsorship and negotiation selling
Managing difficult customers
Negotiation with buyers, suppliers and financiers
Conflict resolution over land, water and resources
De-escalation and difficult customers
Negotiation and influencing
Handling difficult customers and disputes
Managing resistance and reskilling
Integrity, confidentiality and conflicts
Negotiation with banks, investors and suppliers
Conflicts of interest management
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Conflict resolution and mediation

Records and Reporting

Professional writing and reports
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Reporting and dashboards
Project data, reporting and analytics
Document and configuration management
Dashboards and performance reporting
Reporting to leadership
Professional report writing and presentation
Incident reporting and record-keeping
Designing and facilitating groups
Sustainability reporting and disclosure
Proposal development and donor reporting

Coaching Practice

Sales enablement and coaching
Coaching for performance
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Coaching leaders and managers
Mentoring and sponsorship
Solvency, capital and prudential supervision
Measuring coaching outcomes
Coaching and developing team members
Cost and price analysis
Contract types and risk allocation

Ethics and Safeguarding

Ethics and integrity in banking
Professional ethics and banking conduct
Anti-corruption and financial-crime ethics
Ethics and independence
Ethics in communications
Ethics and suitability
Executive ethics and the leader’s shadow
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care
Professional ethics in customer service
Responsible and ethical service
Professional standards and ethics (CIPS)
Ethics and professional conduct in security

Communication Skills

Professional report and presentation
Presentation and public-speaking skills
Questioning, discussion and active learning
Voice, communication and delivery
Feedback and learner support
Feedback and developmental conversations
Language and communication training
Setting and communicating strategic direction
Investor relations and market communication
Presenting financial information clearly
Crisis and reputation communication
Voice of the customer and feedback
Communication during crises
The media and telecommunications landscape
Psychoeducation and workshops

Professional Leadership Practice

Environmental management systems (ISO 14001)
Designing an intervention or programme
Management review and improvement
Leadership versus management and when each is needed
Strategic leadership at scale
Dashboards, metrics and management information
Cybersecurity and information governance for leaders
Quality management and standards
Category management and strategy development
Data quality and master data management
Security governance and management systems
Subcontractor and supplier management
Front office and reservations management
Ethical, risk and feasibility considerations
Professional case study and presentation

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Happiness and Wellbeing Coach principles aligned with recognised counselling, coaching and ethical practice standards
Apply evidence-based methods to improve counselling, coaching and psychological wellbeing
Master counselling theories, models and approaches and assessment, case formulation and treatment planning
Apply therapeutic skills, alliance and communication and specialised populations and presenting concerns in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in counselling

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CHWC certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CHWC?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CHWC certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CHWC internationally recognised?

What is the cost of the CHWC certification?

The Certified Happiness and Wellbeing Coach is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CHWC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CHWC?

The Certified Happiness and Wellbeing Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CHWC?

The Certified Happiness and Wellbeing Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CHWC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CHWC?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CHWC strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Certified Happiness and Wellbeing Coach

Certified Happiness and Wellbeing Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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