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🤝 Customer Experience  ·  Intermediate

Certified KYC and Customer Due Diligence Expert

Online Certification  ·  10 Weeks  ·  Globally Recognised  ·  (CKYC)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified KYC and Customer Due Diligence Expert

Designed for today’s high-impact professionals, the Certified KYC and Customer Due Diligence Expert (CKYC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in customer service, contact-centre operations and customer experience.

This 10 Weeks programme is structured around recognised customer-experience and service-quality standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CKYC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified KYC and Customer Due Diligence Expert
Acronym
CKYC
Category
Customer Experience
Level
Intermediate
Duration
10 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • Customer Service Representatives
  • Contact-Centre and Front-Office Staff
  • Customer Experience Professionals
  • Service and Support Team Leaders
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards senior customer-experience and service-operations roles
Professional Recognition
Credential aligned with recognised customer-experience and service-quality standards
Leadership Capability
Develop the strategic and operational skills to lead complex customer service functions
Organisational Impact
Design and implement customer service systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to customer service
Global Employability
Qualify for customer service roles across corporates, retail, banks, telecoms and service organisations worldwide
Competency Framework

Core Competencies You Will Develop

✦Customer Service Excellence and Standards
✦Contact Centre and Multichannel Operations
✦Complaint Handling and Service Recovery
✦Customer Experience Design and Journey Mapping
✦Service Quality, Metrics and Continuous Improvement
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

The full programme, module by module.

1
Foundations and Strategic Context of Certified KYC and Customer Due Diligence Expert
Certified KYC and Customer Due Diligence Expert: industry context, trends and professional standards · Customer service and experience principles · The value of customer-centricity · Customer expectations and satisfaction
2
Financial Crime Prevention
AML, KYC and financial crime prevention · Internal control and the fraud triangle · Financial regulation and prudential supervision · Accrual accounting and the profit-cash gap
3
Risk-Based Due Diligence
AML, KYC and financial crime prevention · Credit assessment and the five Cs · Financial inclusion and serving underbanked markets · Payment regulation and oversight
4
Internal Control and Fraud
Internal control and the fraud triangle · Audit evidence, sampling and professional scepticism · AML, KYC and financial crime prevention · Decision support and insight
5
Prudential Supervision
Financial regulation and prudential supervision · Expected credit loss and portfolio quality · Treasury, liquidity and currency exposure · Cybersecurity and financial data protection
6
Credit Risk and Provisioning
Expected credit loss and portfolio quality · Credit assessment and the five Cs · Reading financial statements as a manager · Evidence-based improvement
7
Evidence, Audit and Reporting
Audit evidence, sampling and professional scepticism · Reading financial statements as a manager · Internal control and the fraud triangle · Pricing, contribution and product decisions
8
Risk and Control
Market risk and VaR · Psychoeducation and workshops · Working with organisations on wellbeing · Corporate governance and the finance role
9
Legal and Regulatory
Regulatory capital and ratios · Managing audit and regulator relationships · Regulatory reporting and disclosure · Payroll, statutory deductions and employment cost
10
Data and Reporting
Evidence-based practice · Risk assessment and safety planning · Goal setting and contracting · Treatment planning and review
11
Analysis and Decisions
Trend, common-size and comparative analysis · Budgeting, forecasting and variance analysis · Costing methods and relevant cost for decisions · Change talk and readiness
12
Operations and Process
Approval processes and delegation · Advisory and non-financial services · Digital financial services · Portfolio quality and risk
13
Leadership and Management
Working capital management and the cash cycle · Cash flow forecasting and liquidity management · Receivables, payables and inventory management · Payment risk types and management
14
People and Development
Managing resistance and upskilling teams · Development banking principles · Appraisal of development projects · Building a finance career and professional development
15
Communication
Presenting financial information clearly · Investor relations and market communication · Communicating vision and telling stories · Executive communication and presence
16
Stakeholders and Clients
Stakeholder mapping for the finance function · Business partnering and influencing · Negotiation with banks, investors and suppliers · Negotiation tactics and behaviours
17
Markets and Customers
Transfer pricing and international tax · Transfer pricing basics · Transfer pricing documentation · Outcome and process measures
18
Technology and Systems
Digital finance and automation roadmaps · Innovation and fintech partnerships · Digital finance, mobile money and payment operations · Digital currencies and CBDCs
19
Strategic Context
Hedging strategies and instruments · Financial strategy and capital allocation · Mergers, funding and growth strategy · Psychometric and screening tools
20
Projects and Delivery
Leading finance projects and change · Tax planning, avoidance and evasion distinguished · Tax planning vs avoidance vs evasion · Project finance structures
21
Performance Measurement
Corporate objectives and shareholder value · Finance KPIs and the finance scorecard · Interpreting financial performance · Emerging tools and innovation
22
Procurement and Suppliers
Value-chain and supply-chain finance · Sustainable procurement principles and standards · Fair trade and responsible supply · Procurement and asset management under donor rules
23
Ethics and Conduct
Ethics and transparency in tax · Ethics in tax practice · Ethics, transparency and reputation · Ethics and suitability
24
People Administration
Talent, succession and workforce learning · Employee engagement models and drivers · The employee lifecycle and HR value chain · Strategic workforce planning and demand forecasting
25
International and Currency
International and cross-border tax · Foreign exchange and currency risk · Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies · Traceability, certification and export requirements
26
Change
Measuring transformation impact · Organisational change management · Agile and digital transformation projects · Measuring change and project impact
27
Sustainability and ESG
Sustainability and responsible finance · Sustainability of microfinance · Trends: ESG, transparency and stakeholder capitalism · Responsible and sustainable governance
28
Learning and Research
Cognitive load and learning science · The learning and development profession · Learning strategy and business alignment · Learning cultures and the learning organisation
29
Financial Practice
Corporate income tax computation · Managing tax audits and queries · Keeping current with tax change · Trade finance and letters of credit
30
Banking and Financial Services
Credit bureaus and data · Credit and counterparty risk · Investment of surplus funds · Stakeholder and sponsor management

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Financial Crime Prevention — applied to your own work
  • Risk-Based Due Diligence — applied to your own work
  • Internal Control and Fraud — applied to your own work
  • Prudential Supervision — applied to your own work
  • Credit Risk and Provisioning — applied to your own work
  • Evidence, Audit and Reporting — applied to your own work
Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
🎓 Enrol & Study Online — Instant Access
Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CKYC certification?

The Certified KYC and Customer Due Diligence Expert (CKYC) is a Intermediate-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in customer service, contact-centre operations and customer experience with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CKYC?

This certification is ideal for Customer Service Representatives, Contact-Centre and Front-Office Staff, Customer Experience Professionals and Service and Support Team Leaders, and other professionals seeking to formalise their expertise in customer service, contact-centre operations and customer experience with a globally recognised credential.

How long does the CKYC certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CKYC internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised customer-experience and service-quality standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CKYC certification?

The Certified KYC and Customer Due Diligence Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CKYC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CKYC?

The Certified KYC and Customer Due Diligence Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CKYC?

The Certified KYC and Customer Due Diligence Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CKYC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CKYC?

Graduates progress towards senior customer-experience and service-operations roles. The CKYC strengthens your expertise in customer service, contact-centre operations and customer experience and positions you for advancement across corporates, retail, banks, telecoms and service organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Customer Experience Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Service Operations Manager
NGO Sector
“

I earned my CKYC while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Contact Centre Lead
Government
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