How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Quality Assurance in Learning and Education in China

Executive Summary

Certified Quality Assurance in Learning and Education

Designed for today’s high-impact professionals, the Certified Quality Assurance in Learning and Education (CQAL) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 11 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CQAL holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Quality Assurance in Learning and Education

Acronym

CQAL

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Instructional Design and Curriculum Development

✦Facilitation, Delivery and Learner Engagement

✦Digital, Blended and E-Learning

✦Assessment, Evaluation and Quality Assurance

✦Learning Strategy, Leadership and Administration

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Quality Assurance in Learning and Education

Certified Quality Assurance in Learning and Education: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Demand management and controlling maverick spend

Demand management and controlling maverick spend
Inventory service levels and the cost of stockouts
Freight, transport mode and route reliability
Public procurement frameworks and principles
Competitive bidding and tender management
Transparency, fairness and value for money
Evaluation criteria and award
Probity, integrity and anti-corruption
Framework agreements and aggregation
Complaints, challenge and remedies
Contract oversight in the public sector
Internal customers and business partnering
Cross-functional collaboration
Influencing and negotiation with stakeholders
Professional reporting and documentation

Managing resistance and capability building

Managing resistance and capability building
Strategic sourcing process and RFx
Security risk management methodology
Performance measurement and scorecards
Innovation and value from suppliers
Managing underperformance and risk
Supplier diversity and local content
Collaboration and partnership models
Supplier audits and assurance
Logistics and distribution network design
Transport modes, planning and optimisation
Freight forwarding, incoterms and customs
Warehousing, storage and materials handling
Inventory management and optimisation
Demand planning and forecasting

Security principles

Security principles: CIA triad and controls
The helping relationship and its purpose
Risk, cost and feasibility analysis
Compliance, audit and accountability
Procurement KPIs and savings measurement
Total cost and value delivered
Process efficiency and cycle time
Continuous improvement and lean procurement
Supplier and category performance
Procurement maturity assessment
Driving measurable procurement value
Capstone scoping: a real sourcing or supply challenge
Spend and situation analysis
Designing a sourcing or supply strategy
Business case and savings plan

Buyer behaviour and the customer journey

Buyer behaviour and the customer journey
Voice of the customer and feedback
Principles of teaching, training and learning
Digital procurement roadmaps
Value and savings programmes
Category and supplier innovation
Agile and collaborative delivery
Professional ethics and codes (CIPS)
Integrity, transparency and fair dealing
Conflicts of interest and gifts
Governance of procurement decisions
Responsible and sustainable procurement
Implementation and contract plan
Spend analysis and demand aggregation
Supply market analysis and Porter’s forces

Total cost of ownership versus purchase

Total cost of ownership versus purchase price
Specification writing and the specification trap
Supplier market analysis and competition
Global sourcing and international trade
Sourcing plans and go-to-market
Contract law fundamentals and formation
Terms, conditions and clauses
Service-level agreements and KPIs
Dispute resolution and claims
Supplier onboarding and due diligence
Supplier segmentation and relationship strategy
Supplier relationship management (SRM)
Order fulfilment and last-mile delivery
Reverse logistics and returns
Cold chain and specialised logistics

Negotiating with suppliers

Negotiating with suppliers
Contract performance, remedies and variations
Supplier dependency, development and continuity
Benchmarking against standards
Maturity and capability assessment
Continuous improvement of controls
Assurance and audit outcomes
Stakeholder trust and reputation metrics
Driving measurable governance improvement
GRC platforms and technology
Data analytics for assurance
Regulatory technology (RegTech)
Reporting and disclosure tools
Audit and control automation
Compliance monitoring systems

Ethics and Accountability

Ethical sourcing and modern slavery
AI, ethics and algorithmic accountability
Ethical and reputational risk
Investigating misconduct
Ethics, confidentiality and professional conduct in HR
Discipline, conduct and fair-process management
Conflicts of interest and integrity
Ethical use of AI and analytics in HR
Data ethics, privacy and responsible analytics
Professional ethics and codes of conduct in HR
Ethics and duty of care
Regulation, ethics and misinformation in media and telecoms
Ethical principles and codes of practice
Sustaining ethical, effective practice
Ethical frameworks and codes of practice

Policy and Institutions

Analytical techniques and bias
Presentation and public speaking
Public, private and non-profit governance
Policy that changes behaviour
Policy, planning and objectives
Public versus private procurement
Policy administration and customer service in insurance
Public health programmes: prevention and outreach
Psychoeducation and public communication
Media and public communication
Preparing financial statements
Advocacy and policy engagement
Facilitation, training and public presentation skills
Public consultation and engagement
Designing an HR intervention or policy

Service and Beneficiaries

Customer and journey analysis
Designing a service or experience improvement
Queue management and service flow
Self-service and digital support
Customer experience strategy
Customer journey mapping
Voice of the customer programmes
Design thinking for service
Reducing customer effort
Customer effort and sentiment analysis
CRM systems and customer data
Telecom products, tariffs and customer lifecycles
Client feedback and satisfaction
Backlogs, user stories and prioritisation
Customer personas and insight

Safety and Wellbeing

Cybersecurity and data protection
Brand safety and responsible marketing
Brand health and measurement
Regulatory compliance and biosafety
Data protection and customer privacy
Safety management systems (ISO 45001)
Product safety and standards
Safety management systems overview (ISO 45001)
Safety culture and leadership
Safety communication and campaigns
Influencing and safety leadership
Health records, data and confidentiality
Telehealth and digital care delivery
Integrated and sustainability reporting
Healthcare quality, safety and accreditation

Procurement and Supply

E-procurement and procure-to-pay systems
Supplier and contract management systems
Supply chain visibility and control towers
AI, blockchain and digital supply chains
Supply chain risk identification and mapping
Carbon, scope 3 and sustainable logistics
Procurement fraud, collusion and bid rigging
Emergency, humanitarian and constrained procurement
Leading procurement projects and change
Team leadership in procurement
Procurement transformation and operating models
Demand and supply planning (S&OP)
Logistics performance and cost control
Sustainable procurement principles and standards
Fair trade and responsible supply

Change and Innovation

Change and adoption in projects
Innovation and continuous delivery
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Innovation and new product launch
Measuring growth and transformation impact
Soil chemistry, pH and cation exchange capacity
Data visualisation for finance
Communicating financial results
Digital transformation in banking
Innovation and fintech collaboration
Foreign exchange and treasury operations
Technology governance and change control

Strategic Context

Business continuity and contingency planning
Content strategy across platforms
Business case and strategic alignment
Developing the project business case
Business case and requirements
Stakeholder engagement strategy
Value management and business value
Strategic alignment of investments
Market analysis and environmental scanning
Competitive analysis and differentiation
Product and portfolio strategy
The media business: audiences, advertising and subscription
Go-to-market and channel strategy
Marketing planning and budgeting
Setting objectives and marketing KPIs

Inclusion and Equity

Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Brand strategy, identity and equity
Gender, youth and social inclusion in agricultural development
Handling vulnerable customers
Financial inclusion and the evolving customer
Financial inclusion and agency banking
Diversity, inclusion and inclusive leadership
Psychodynamic and psychoanalytic approaches
Financial inclusion and serving underbanked markets
Diversity and pay-equity analytics
Cross-cultural and global inclusion

Crisis and Resilience

Crisis management and recovery
Resilience, wellbeing and stress management
Managing growth, risk and resilience
Operational risk and resilience
Business continuity and crisis management
Crisis communications
Crisis and reputation communication
Emergency preparedness and response planning
Business continuity and recovery
Risk assessment and prioritisation
Governance and compliance KPIs

Research and Method

ABC analysis and stock optimisation
Spend analysis and segmentation
Supply market analysis
Warehouse design and layout
Supply-network design
Training needs analysis
Root-cause analysis and problem solving
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Instructional design models (ADDIE, SAM)
Blended and hybrid learning design
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Financial modelling and scenario analysis
Sensitivity, scenario and what-if analysis

Knowledge and Records

Vehicle documentation, compliance and consumer protection
Attachment and developmental theory
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Professional report writing and presentation
Process and control documentation
Tender planning and documentation
Knowledge management and capability building
Incident reporting and record-keeping
Operations performance and throughput
Professional roles, boundaries and settings

International and Donor Context

Proposal development and donor reporting
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Governance in state, donor-funded and family-owned entities
Managing supplier communications
Materials requirements planning (MRP)
Capacity and production planning
Risk and control effectiveness metrics
Data governance and quality
Cybersecurity and information governance
Emerging governance technologies
NGO governance, boards and registration

Leadership and Governance

Reporting quality and governance
Management accounts and dashboards
Decision support and insight
Managing boundaries and dual relationships
Duty of care and risk management
Managing risk and difficult cases
Managing complexity and comorbidity
Practice management systems
Managing difficult conversations
Writing advisory reports that drive decisions
Project management standards (PMI, PRINCE2)
Governance and the three lines model
Thought leadership
Category management and strategy
Managing supplier risk

Risk, Compliance and Assurance

Environmental legal compliance
Peer support and consultation
Designing a safety programme or control
Legal, cost and feasibility analysis
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Residual risk and ALARP
Risk registers and monitoring
Communicating risk to the workforce
Record-keeping and data protection
Legal and other requirements
Time and cost control
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency

Resources and Value

Supplier financial and operational risk
Access to finance, grants and investment
Land rights, tenure and equitable resource use
Financial and technical feasibility analysis
Complaints, accountability and fitness to practise
Legal responsibilities and professional bodies
The value of customer-centricity
Cost, feasibility and impact analysis
Customer lifetime value
Growing value through service
The banking system, intermediation and financial markets
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Budget vs actual and variance
Cost and profitability analysis

Evidence and Reporting

Spend analytics and dashboards
People analytics tooling and dashboards
People analytics maturity and operating model
Benchmarking and external data sources
Communicating and reporting to leadership
Management and board reporting
Environmental monitoring and reporting
Data collection and analytics
Evidence-based improvement
Predictive safety analytics
Compliance monitoring and enforcement
Measurement and analytics for media and social campaigns
Lessons learned and development
Driving effective, ethical outcomes
Designing and facilitating groups

Stakeholders and Engagement

Assurance engagements and standards
Stakeholder communications
Engagement and motivation
Measuring engagement and impact
Stakeholder mapping and engagement
Engagement, motivation and energisers
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Shareholder and stakeholder rights
Employee engagement models and drivers
Stakeholder engagement and risk management
Managing resistance and engagement
Worker engagement and empowerment
Stakeholder mapping and analysis

Planning and Delivery

Media planning and buying
Forecasting and planning
Designing an intervention or programme
Treatment planning and review
Goal setting and action planning
Projects, programmes and portfolios
The project environment and stakeholders
Project roles and the project manager
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Scaling delivery capability
Building project management maturity
Sustainability and social impact in projects
Health, safety and compliance in delivery

Communication and Influence

Presenting sourcing recommendations
Professional presentation and pitching
Negotiation with clients and partners
Negotiation with buyers, suppliers and financiers
Communicating technical information to diverse audiences
Group dynamics, facilitation and community mobilisation
Communication and interpersonal skills
Influencing and presenting insights
Negotiation and influencing
Professional and persuasive communication
Ethics in communications
Negotiation and conflict resolution
Executive communication and presence
Cross-cultural communication
Negotiation strategy and planning

Quality and Improvement

Coaching and quality monitoring
Reconciliation and end-of-day processes
Operational efficiency and channel management
Roles, conduct and professional standards in banking
Operating-model and process re-engineering
Operational efficiency and cost-to-income
Service quality and turnaround metrics
Continuous improvement and lean banking
Driving measurable banking improvement
Designing a banking solution or process
Principles of credit and the lending process
Quality planning and assurance
Data quality and governance
Professional standards and ethics
Continuous improvement and optimisation

People and Capability

Psychoeducation and workshops
Working with referrers and multidisciplinary teams
Collaboration and teamwork
Servant leadership and self-organising teams
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Team development and effectiveness
Coaching and developing team members
Managing virtual and cross-cultural teams
Building high-performing project teams
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams

Technology and Systems

Emerging project technologies
Digital and data-driven go-to-market
Digital marketing strategy
Email and marketing automation
Marketing technology stack
CRM and marketing automation platforms
Working with organisations on wellbeing
Scaling technologies and business models
Digital and market transformation
Digital advisory, e-extension and mobile services
Traceability, recall and quality assurance systems
Ethical, risk and feasibility considerations
Professional case study and presentation
Evidence-based practice
Portfolio and resource management systems

Environment and Sustainability

Sustainability and environmental duty
Environmental management systems (ISO 14001)
Sustainability and climate responsibility
Continuous environmental improvement
Integration with quality and environment
Corporate social responsibility and sustainability
Supply markets and the enabling environment
Sustainability and responsible sourcing
Environmental, social and governance (ESG)
Sustainability reporting and disclosure
Embedding sustainability in sourcing
Social media management: platforms, communities and algorithms
Sustainability and responsible marketing
Carbon markets and climate finance
Monitoring sustainability outcomes

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Quality Assurance in Learning and Education principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master instructional design and curriculum development and facilitation, delivery and learner engagement
Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Frequently Asked Questions

Common Questions

What is the CQAL certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CQAL?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CQAL certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CQAL internationally recognised?

What is the cost of the CQAL certification?

The Certified Quality Assurance in Learning and Education is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CQAL certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CQAL?

The Certified Quality Assurance in Learning and Education is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CQAL?

The Certified Quality Assurance in Learning and Education carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CQAL while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CQAL?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CQAL strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Quality Assurance in Learning and Education

Certified Quality Assurance in Learning and Education

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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