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👥 Human Resources  ·  Executive

Certified Employee Experience Designer

Online Certification  ·  12 Weeks  ·  Globally Recognised  ·  (CEXP)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Employee Experience Designer

Designed for today’s high-impact professionals, the Certified Employee Experience Designer (CEXP) delivers a rigorous Executive-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CEXP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Employee Experience Designer
Acronym
CEXP
Category
Human Resources
Level
Executive
Duration
12 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

✦Employee Journey Architecture
✦HR Touchpoint Design
✦Workplace Experience
✦Exit Experience
✦Employee Feedback Architecture
✦Experience Metrics
Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Employee Experience Designer · module 20 is the capstone
1
Employee Experience Foundations
Employee experience and the service-profit chain · Foundations of positive psychology · Digital HR and the employee experience platform · Employee experience and engagement
2
Employee Journey Architecture
Customer and employee satisfaction · Employee data and privacy: what HR may hold, use and disclose · Employee engagement models and drivers · Data protection and employee privacy
3
Employee Personas
Regulatory compliance and audit · Employment compliance and the HR risk agenda · The customer experience (CX) discipline · Customer experience transformation
4
Employee Journey Mapping
Customer journey mapping · Customer journey mapping and service design · Journey mapping and the moments that decide loyalty · Measuring customer experience honestly
5
HR Touchpoint Design
Curriculum and programme design · Blended and hybrid learning design · Gamification and interactive design · Accessibility and universal design
6
Candidate-to-Employee Experience
Resourcing and selection: attracting, assessing and deciding · Regulatory compliance and market requirements · Public relations and media relations · Risk, compliance and feasibility analysis
7
Onboarding Experience
Onboarding, probation and exit · Account opening, KYC and customer due diligence · Compliance monitoring and testing: finding breaches before the regulator does · Onboarding and the first months
8
Workplace Experience
Employment and workplace compliance · Statutory compliance and filings · Tax compliance and the tax risk agenda · Governance, risk and compliance (GRC)
9
Learning Experience
Learning cultures and the learning organisation · Adult learning theory (andragogy) · The learning and development profession · The learning ecosystem and stakeholders
10
Career Experience
Contract, grant and third-party compliance · Financial crime, sanctions and trade compliance · Building a compliance programme that can be tested · Collective labour law and industrial relations
11
Exit Experience
Termination of employment: notice, settlement and the exit that does not return · Contract closeout and exit · Contract governance and compliance · Exit, offboarding and knowledge retention
12
Employee Pain Point Mapping
Future of work and reskilling · Sustaining transformation and benefits · Learner and stakeholder satisfaction · L&D maturity assessment
13
Experience Moments That Matter
Journey management: moments that matter and the handovers between them · Customer effort, journeys and designing the experience · Pipeline coverage, velocity and the health checks that matter · Working with subject-matter experts: turning expertise into instruction
14
Employee Feedback Architecture
Designing practice and feedback: where learning actually happens · LMS and LXP administration · Content curation and management · AI and adaptive learning
15
Experience Prototyping
Human-centred design: empathy, prototyping and iteration · Talent, succession and workforce learning · Aligning learning to performance · Leading the learning function
16
Experience Testing
Testing strategy: what to test and at which level · Time-to-hire, quality-of-hire and cost metrics · High-potential identification and talent reviews · Workforce planning: demand, supply and the critical few roles
17
Experience Metrics
Measuring experience and making the business case · Talent metrics and workforce reporting · Learning, development and building capability · Succession planning and talent review
18
Experience Personalisation
Personalisation in practice: relevance without intrusion · Reward architecture and pay equity · Performance management that changes behaviour · Learning transfer and capability building
19
Employee Experience Improvement
Organisational maturity, assessment and improvement programmes · Course structure and sequencing: the order that makes learning possible · Blended and virtual delivery: choosing the right mode for each part · Learning platforms and technology: choosing and running the LMS
20
Enterprise Employee Experience Blueprint
Managing volunteers and community workers · Intake and initial assessment · Situational awareness and analytics · Threat assessment and analysis
Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range
21
Strategic Communication and Executive Presentation
Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask
22
Leadership and Team Effectiveness
Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · Leadership versus management and when each is needed · Situational and adaptive leadership
23
Analytical Thinking and Evidence-Based Reasoning
Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope
24
Professional Decision-Making
Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs
25
Negotiation, Influence and Stakeholder Management
Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain
26
Project and Execution Management
Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems
27
Financial Literacy for Professionals
Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support
28
Digital Skills, AI and Technology for Professionals
Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation
29
Ethics, Governance and Professional Accountability
Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance
30
Personal Effectiveness, Productivity and Career Growth
Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Employee Journey Architecture — applied to your own work
  • Employee Personas — applied to your own work
  • Employee Journey Mapping — applied to your own work
  • HR Touchpoint Design — applied to your own work
  • Candidate-to-Employee Experience — applied to your own work
  • Onboarding Experience — applied to your own work
Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
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Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CEXP certification?

The Certified Employee Experience Designer is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Employee Experience Designer, culminating in the capstone “Enterprise Employee Experience Blueprint”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CEXP?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CEXP certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CEXP internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CEXP certification?

The Certified Employee Experience Designer is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CEXP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CEXP?

The Certified Employee Experience Designer is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CEXP?

The Certified Employee Experience Designer carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CEXP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CEXP?

Graduates progress towards CHRO and senior people-management roles. The CEXP strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CEXP while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
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