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🎓 Learning & Development  ·  Advanced

Certified Sales Upskilling and Coaching Expert

Online Certification  ·  11 Weeks  ·  Globally Recognised  ·  (CSUP)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Sales Upskilling and Coaching Expert

Designed for today’s high-impact professionals, the Certified Sales Upskilling and Coaching Expert (CSUP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 11 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CSUP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Sales Upskilling and Coaching Expert
Acronym
CSUP
Category
Learning & Development
Level
Advanced
Duration
11 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • Trainers and Facilitators
  • Instructional and Curriculum Designers
  • Learning and Development Professionals
  • Academic and Education Administrators
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards senior L&D, academic and learning-leadership roles
Professional Recognition
Credential aligned with recognised instructional-design, quality-assurance and CPD standards
Operational Excellence
Apply world-class frameworks to improve performance and outcomes
Strategic Thinking
Develop the analytical and strategic skills demanded at the executive level
Compliance Readiness
Master the standards, compliance and ethical governance central to instructional design
Global Employability
Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide
Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models
✦Facilitation, Delivery and Learner Engagement
✦Positive Psychology and Wellbeing
✦Mindfulness, Resilience and Self-Leadership Assurance
✦Meaning, Purpose and Flourishing
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

The full programme, module by module.

1
Foundations and Professional Context of Certified Sales Upskilling and Coaching Expert
Certified Sales Upskilling and Coaching Expert: industry context, trends and professional standards · The helping relationship and its purpose · History and scope of counselling and coaching · Professional roles, boundaries and settings
2
Enablement, Coaching and Win-Loss
Consultative selling and understanding the buyer · Discovery: diagnostic questioning and needs analysis · Handling objections and the psychology behind them · Building high-performing sales teams
3
Reporting to leadership
Reporting to leadership · Media and public communication · Leading campaigns and sales projects · Market research and customer insight methods
4
Team leadership in sales and marketing
Team leadership in sales and marketing · Key account management strategy · Building strategic customer relationships · Commercial ethics and responsible selling
5
Account planning and whitespace analysis
Account planning and whitespace analysis · Preparing financial statements · Customer success and retention · Financial reporting frameworks (IFRS/GAAP)
6
Loyalty, advocacy and referrals
Interpreting financial statements · Managing large and complex accounts · Customer lifetime value and profitability · Materials, aids and resources
7
Renewals and churn management
Renewals and churn management · Partnering and co-creation with customers · The sales process and pipeline management · Marketing measurement and attribution
8
Self-Leadership
Coaching for resilience and wellbeing · Data-driven and personalised banking · Operational risk and resilience · Ethics, supervision and reflective practice
9
People Administration
The sales pipeline and forecasting discipline · Loyalty programmes and rewards · Capacity and performance management · Pay equity, transparency and reward governance
10
Customers and Markets
Route to market and channel design · Emerging service technologies · Customer loyalty and advocacy · Customer lifetime value
11
Projects and Delivery
Change and adoption in projects · Innovation and continuous delivery · Agile and digital transformation projects · Scaling delivery capability
12
Inclusion and Culture
Frontline coaching, quality monitoring and team culture · Financial inclusion strategy · Learning cultures and the learning organisation · Building a learning culture
13
Legal and Policy
Regulatory duty and accountability · Regulatory compliance and central-bank rules · Regulatory reporting and audits · Contract exit and renewal
14
Cross-Cultural Leadership
Cross-cultural communication · Managing virtual and cross-cultural teams · Global and comparative HR contexts · Global mobility and international employment
15
Suppliers and Partners
Managing boundaries and dual relationships · Water supply systems: sources, treatment and distribution · Peer support and consultation · Vendor, venue and supplier contracting for events
16
Sustainability
Sustainability reporting and disclosure · Embedding sustainability in sourcing · Measurement and analytics for media and social campaigns · Mine water, tailings and environmental management
17
Public and Community Context
Community and lifelong learning · Public, private and non-profit governance · Corporate responsibility and community · Public health programmes: prevention and outreach
18
Knowledge and Learning
Records management and retention · Training needs analysis and learning strategy · Knowledge management and capability building · Employment law, contracts and HR documentation
19
Leadership and Management
Decision rights and governance · Self-awareness and the leader's identity · Ethics and responsible leadership · Delegating for development
20
People and Capability
Coaching and skill development · Team development and effectiveness · Motivation and engagement · Coaching and developing team members
21
Strategy and Direction
Scaling technologies and business models · Duty of care and risk management · Managing growth, risk and resilience · Complaints, accountability and fitness to practise
22
Operations and Delivery
Treatment planning and review · Goal setting and action planning · Outcome and process measures · Delivery, quality and stakeholder plan
23
Communication and Influence
The media and telecommunications landscape · Communicating financial results · Client feedback and satisfaction · Communicating with families and carers
24
Change and Innovation
Sales and marketing transformation · Measuring growth and transformation impact · Continuous improvement and optimisation · Legal responsibilities and professional bodies
25
Data and Measurement
Brand health and measurement · Marketing analytics and attribution · Web and campaign analytics · Customer data platforms and segmentation
26
Financial Acumen
Stakeholders and users of financial information · Ethics and professional standards in finance · The finance function and digital transformation · Financial risk: credit, market, liquidity, operational
27
Risk and Governance
Compliance frameworks and programmes · Compliance monitoring and testing · Environmental governance and climate risk · Governance of ESG and reporting
28
Stakeholders and Partners
Stakeholder and sponsor management · Reporting to boards and executives · Stakeholder rights and fair treatment · Stakeholder identification and analysis
29
Digital and Technology
Digital permits and inspections · Automation and safety technology · Blended and hybrid design · Electric and hybrid vehicles: what changes for the market
30
Ethics and Integrity
Ethics in communications · Ethics and transparency in tax · Professional ethics and integrity · Responsible and sustainable governance

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Enablement, Coaching and Win-Loss — applied to your own work
  • Reporting to leadership — applied to your own work
  • Team leadership in sales and marketing — applied to your own work
  • Account planning and whitespace analysis — applied to your own work
  • Loyalty, advocacy and referrals — applied to your own work
  • Renewals and churn management — applied to your own work
Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
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Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CSUP certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CSUP?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CSUP certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CSUP internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CSUP certification?

The Certified Sales Upskilling and Coaching Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CSUP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CSUP?

The Certified Sales Upskilling and Coaching Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CSUP?

The Certified Sales Upskilling and Coaching Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CSUP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CSUP?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CSUP strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Head of Learning
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

L&D Manager
NGO Sector
“

I earned my CSUP while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Lead Facilitator
Government
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