What is the Certified Workplace Productivity Specialist?

The Certified Workplace Productivity Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 11 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Workplace Productivity Specialist in South Africa

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Workplace Productivity Specialist

Certified Workplace Productivity Specialist: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Energy and pacing online

Energy and pacing online
Assessment and feedback online
Accessibility in delivery
Questioning and discussion
Active and experiential learning
Virtual classroom facilitation
Designing engaging online sessions
Tools for interaction and collaboration
Blended delivery techniques
Troubleshooting and readiness
Session and lesson planning
Learning objectives and outcomes
Active-learning methods
Materials, aids and resources
Motivation and adult learners

Troubleshooting and readiness

Troubleshooting and readiness
Measuring engagement and impact
Training needs analysis
Dashboards and reporting
Learning data privacy and ethics
Innovation in learning technology
Learning strategy and roadmaps
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management
Talent, succession and workforce learning
Building the learning brand
Aligning learning to performance
Leading the learning function

Session and lesson planning

Session and lesson planning
Learning objectives and outcomes
Active-learning methods
Individual development planning
Peer learning and communities of practice
Reflective practice and journaling
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration
Content curation and management
AI and adaptive learning
Data-driven learning design
Onboarding and induction design
Technical and compliance training
Sales and customer-service training

Presentation and public speaking

Presentation and public speaking
Questioning and discussion
Active and experiential learning
Governance and accountability
Responsible use of AI in learning
Learning KPIs and scorecards
Evaluation and ROI measurement
Learner and stakeholder satisfaction
L&D maturity assessment
Driving measurable learning impact
Building a learning culture
Knowledge management and sharing
Communities of practice
Capturing and curating expertise
Learning in the flow of work

Engagement and motivation

Engagement and motivation
Virtual classroom facilitation
Designing engaging online sessions
Creativity and critical-thinking development
Wellbeing and personal-effectiveness learning
Community and lifelong learning
Diagnosing whether training is the answer
Designing learning for transfer, not coverage
Facilitation in mixed-ability, multilingual rooms
Assessment that measures capability
Evaluating learning: from reaction to results
Digital, blended and low-bandwidth delivery
Managing the training function as a business
Curriculum, qualifications and accreditation
Coaching, mentoring and on-the-job development

Tools for interaction and collaboration

Tools for interaction and collaboration
Blended delivery techniques
Managing hybrid audiences
Designing for different learning modalities
Storyboarding and content development
Learning materials and job aids
Presentation and public-speaking skills
Questioning, discussion and active learning
Managing group dynamics
Handling difficult participants
Classroom and workshop management
Feedback and learner support
E-learning authoring and development
Learning management systems (LMS)
Multimedia and video for learning

Environment and Sustainability

Social and collaborative learning
Gender, youth and social inclusion in agricultural development
The business case for productivity, quality and sustainability
Corporate social responsibility and community impact
Monitoring, evaluation and sustainability plan
Housing, welfare and environmental management
Climate risk, forecasting and resilient practices
Sustainability certification and standards
Climate-smart agriculture and seasonal risk
Climate-smart water management
Environmental flows and sustainability
Sustainability strategy and materiality
Environmental governance and climate risk
Governance of ESG and reporting
Sustainability standards (GRI, ISSB)

Ethics and Accountability

Professional ethics in education and training
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Real estate regulation, licensing and professional conduct
Monitoring, evaluation and learning for accountability
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Ethical principles and codes of practice
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Ethics and fair customer treatment
Professional ethics in customer service
Complaints, redress and accountability
Responsible and ethical service

Policy and Institutions

Analytical techniques and bias
Facilitation, training and public presentation skills
Advocacy and policy engagement
Integrated and sustainability reporting
Public, private and non-profit governance
Policy, planning and objectives
Public versus private procurement
Policy administration and customer service in insurance
Public health programmes: prevention and outreach
Psychoeducation and public communication
Media and public communication
Policy, institutions and the enabling environment for agriculture
Types of banks and financial institutions
ABC analysis and stock policy
Policy and public engagement

Service and Beneficiaries

The marketing concept and customer orientation
Customer and brand health metrics
Market and customer analysis
Building strategic customer relationships
Customer success and retention
Customer lifetime value and profitability
Customer data platforms and segmentation
Customer experience and journey mapping
Cross-functional collaboration with product and service
Digital advisory, e-extension and mobile services
Advisory service design and delivery
Customer service and CX strategy
Designing voice-of-customer programmes
Aligning service to brand and business
Sustaining strategic customer focus

Safety and Wellbeing

Data protection and learner privacy
Designing a safety programme or control
Job safety analysis (JSA) and task risk
Reporting quality and governance
Contractor and visitor safety
Predictive safety analytics
Automation and safety technology
Toolbox talks and safety communication
Resilience, wellbeing and stress management
Insurance regulation and consumer protection
Event risk, safety and contingency planning
Safety culture and leadership
Safety communication and campaigns
Influencing and safety leadership
Wellbeing and holistic health strategy

Procurement and Supply

Supply market analysis
Contract law and formation
Contract exit and renewal
Logistics KPIs and cost control
Supply-network design
Employment relationship and the psychological contract
Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement’s contribution to organisational strategy
Supply markets and the enabling environment
Management accounts and dashboards
Decision support and insight
Subcontractor and supplier management
Communicating financial results

Change and Innovation

Measuring learning transformation impact
Learning transformation and modernisation
Innovation and experimentation in learning
Sustaining transformation and benefits
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Innovation and new product launch
Measuring growth and transformation impact
Soil chemistry, pH and cation exchange capacity
Digital transformation in banking
Innovation and fintech collaboration
Foreign exchange and treasury operations
Technology governance and change control

Strategic Context

Digital learning strategy
Marketing and promoting learning
Business continuity and recovery
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Setting strategic priorities and choices
Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Measuring strategic progress
Electric and hybrid vehicles: what changes for the market
Automotive marketing and lead generation
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
The retail landscape: formats, channels and the informal market

Inclusion and Equity

Brand strategy, identity and equity
Community engagement and equity
Handling vulnerable customers
Financial inclusion and the evolving customer
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Financial inclusion and serving underbanked markets
Diversity and pay-equity analytics
Diversity, inclusion and inclusive leadership
Psychodynamic and psychoanalytic approaches
Assets, liabilities and equity reporting
Brand equity and positioning

Crisis and Resilience

Emergency preparedness and response planning
Wellbeing and resilience coaching
Managing growth, risk and resilience
Reputation and crisis communications
Operational risk and resilience
Business continuity and crisis management
Crisis communications
Crisis and reputation communication
Learning needs analysis at organisational level
Stakeholder mapping and partnering
Team leadership in L&D

Research and Method

Assessment design and methods
Needs analysis and audience assessment
Designing a learning programme or curriculum
Feasibility, cost and quality analysis
Design review and quality assurance
Learning needs analysis (TNA)
Gamification and interactive design
Accessibility and universal design
Evidence-based practice and research literacy
Designing the project plan and schedule
Stakeholder identification and analysis
Interest-rate risk and gap analysis
Spend analysis and segmentation
Warehouse design and layout
Root-cause analysis and problem solving

Knowledge and Records

Knowledge management and organisational learning
Professional writing and documentation
Lessons learned and knowledge management
Professional documentation and presentation
Professional report writing and presentation
Livestock records, performance and productivity metrics
Process and control documentation
Tender planning and documentation
Knowledge management and capability building
Incident reporting and record-keeping
Health records, data and confidentiality
Attachment and developmental theory
Record-keeping and data protection
Data, records and confidentiality tech

International and Donor Context

Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Proposal development and donor reporting
Procurement and asset management under donor rules
Language and communication training
Embedding learning in performance
Professional roles, boundaries and settings
Variations, claims and delay: managing change on site
Managing boundaries and dual relationships
The media and telecommunications landscape
Telecom products, tariffs and customer lifecycles
Media planning and buying

Leadership and Governance

Managing learner expectations
Consulting with sponsors and managers
Financial regulation and prudential supervision
Governance, risk and compliance (GRC)
Governance and organisational value
Influencing and advising leaders
Managing sensitive disclosures
Leading governance projects and change
Team leadership in governance
Building governance maturity
Managing resistance and capability
Security governance and management systems
Key account management
Journey management and tracking
Programme governance

Risk, Compliance and Assurance

Risk registers and monitoring
Communicating risk to the workforce
Peer support and consultation
Legal and other requirements
Compliance monitoring and enforcement
Regulatory awareness and compliance
Duty of care and risk management
Contract types and risk allocation
Contract governance and compliance
Likelihood, impact and risk rating
Risk treatment and countermeasures
Enterprise risk management in banks
Credit risk measurement and mitigation
Liquidity risk and asset-liability management
Complaints, accountability and fitness to practise

Resources and Value

Costing production: standard costs, variances and the true cost of scrap
Non-revenue water, metering and cost recovery
Geology, exploration and resource estimation
Legal responsibilities and professional bodies
Health financing: budgets, insurance and out-of-pocket realities
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Budget vs actual and variance
Cost and profitability analysis
Data visualisation for finance
Conflict resolution over land, water and resources
Access to finance, grants and investment
Land rights, tenure and equitable resource use
Financial and technical feasibility analysis

Evidence and Reporting

Feedback and learner analytics
Management and board reporting
Data collection and analytics
Client feedback and satisfaction
Data quality and master data management
Sustainability reporting and disclosure
Risk registers and reporting
Continuous risk monitoring
Comparable sales analysis and market evidence
Measurement and analytics for media and social campaigns
Evidence-based improvement
Data ethics, privacy and protection
Control monitoring and reporting
Data analytics in audit
Evidence, judgement and scepticism

Stakeholders and Engagement

Completion, engagement and impact metrics
Win-back and re-engagement
Employee experience and engagement
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholder mapping in banking
Customer and community engagement
Assurance engagements and standards
Stakeholder communications
Stakeholder mapping and engagement
Engagement, motivation and energisers
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Stakeholder engagement plan

Planning and Delivery

Delivery and facilitation plan
Leading learning projects and change
Capacity planning and line balancing
Projects and expansion: connecting the unserved
Range planning and category management
Mine planning and methods: surface and underground
Telehealth and digital care delivery
Forecasting and planning
Designing an intervention or programme
Risk assessment and safety planning
Treatment planning and review
Resource planning and levelling
Quality planning and assurance
Communication planning and management
Building project relationships

Communication and Influence

Presenting learning proposals and impact
Professional portfolio and presentation
Writing learning objectives and outcomes
Communicating technical information to diverse audiences
Group dynamics, facilitation and community mobilisation
Communication and interpersonal skills
Influencing and presenting insights
Integrated marketing communications (IMC)
Negotiation and influencing
Professional and persuasive communication
Ethics in communications
Communications strategy and planning
Internal communications
Corporate social responsibility communications
Facilitation skills and presence

Quality and Improvement

Quality standards and accreditation
Continuous improvement of delivery
Business process mapping
Quality assurance and standards
Continuous improvement of programmes
Ethics and professional standards in finance
Cost reduction and efficiency programmes
Continuous improvement of finance processes
Expected credit loss and portfolio quality
Measuring governance improvement
Product safety and standards
Professional roles, ethics and standards for agricultural practitioners
Benchmarking against standards and best practice
Continuous improvement and lessons learned
Data quality, analysis and reporting

People and Capability

Capstone scoping: a real learning challenge
Microlearning and mobile learning
Emerging learning technologies
Apprenticeships and work-based learning
Inclusive learning and accessibility
Skills-based and continuous learning
Scaling learning across the organisation
Self-directed and continuous learning
Talent and capability ecosystems
Sustaining a learning organisation
Team development and effectiveness
High-potential identification and talent reviews
Managing risk and difficult cases
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics

Technology and Systems

Safety management systems overview (ISO 45001)
Lessons learned and development
Driving effective, ethical outcomes
Digital permits and inspections
Designing and facilitating groups
Digital transformation and IT strategy
Digital procurement and the future of the profession
Bancassurance and digital insurance models
Water supply systems: sources, treatment and distribution
Psychoeducation and workshops
Working with organisations on wellbeing
Payment technology and switches
Automation, RPA and straight-through processing
Cybersecurity and fraud technology
Digital credit and alternative data

Frequently Asked Questions

Common Questions

What is the CWPS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CWPS?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CWPS certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CWPS internationally recognised?

What is the cost of the CWPS certification?

The Certified Workplace Productivity Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CWPS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CWPS?

The Certified Workplace Productivity Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CWPS?

The Certified Workplace Productivity Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CWPS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CWPS?

Graduates progress towards CHRO and senior people-management roles. The CWPS strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Workplace Productivity Specialist