How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Office and Administrative Management Expert in South Africa

Executive Summary

Certified Office and Administrative Management Expert

Designed for today’s high-impact professionals, the Certified Office and Administrative Management Expert (COFF2) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in strategic leadership, organisational management and business transformation.

This 10 Weeks programme is structured around recognised global leadership and management competency frameworks, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s COFF2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Office and Administrative Management Expert

Acronym

COFF2

Who Should Enrol?

Managers and Team Leaders
Heads of Department and Directors
Senior Executives and Aspiring Leaders
Business Owners and Entrepreneurs

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards executive, director and C-suite leadership roles

Professional Recognition

Credential aligned with recognised global leadership and management competency frameworks

Leadership Capability

Develop the strategic and operational skills to lead complex strategic leadership functions

Organisational Impact

Design and implement strategic leadership systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to strategic leadership

Global Employability

Qualify for strategic leadership roles across corporates, public institutions, NGOs and enterprises worldwide

Competency Framework

Core Competencies You Will Develop

✦Strategic Thinking, Vision and Direction Setting

✦Leading Teams, People and High Performance

✦Decision-Making, Problem-Solving and Execution

✦Emotional Intelligence and Authentic Leadership

✦Organisational Strategy, Transformation and Growth

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Office and Administrative Management Expert

Certified Office and Administrative Management Expert: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

The Administrative Management Role

The transition from doing to managing
Prioritisation and managing competing demands
Operational planning and workflow management
Running meetings that produce decisions
Difficult conversations and managerial courage
Managing performance day to day
Building and leading a team
Managing upward and across
Decision making for managers
Managing budgets and resources
Developing your own management practice
Strategic alignment across an organisation
Organisational design as a strategic choice
Power, coalitions and organisational politics
Leading under ambiguity and complexity

Prioritising Competing Demands

Prioritisation and managing competing demands
Managing upward and across
Running meetings that produce decisions
The strategic narrative
Executive time, attention and decision cadence
Leading across cultures and geographies
Succession and the leadership pipeline
Executive ethics and the leader’s shadow
Leading in crisis and under scrutiny
Delegation and appropriate autonomy
Strategic learning and the adaptive organisation
Culture as a strategic asset
Leading strategic change
Developing strategic capability in others
The executive transition: from function to enterprise

Running Systems and Workflow

Operational planning and workflow management
Managing performance day to day
Managing budgets and resources
Setting and communicating strategic direction
Leading through other leaders
Building and running a top team
Working with a board and governance
Executive presence and credibility

Working With Senior Stakeholders

Managing upward and across
Running meetings that produce decisions
Difficult conversations and managerial courage

Budget and Resource Discipline

Managing budgets and resources
Prioritisation and managing competing demands
Decision making for managers

Team and Personal Development

Building and leading a team
Developing your own management practice
Delegation and appropriate autonomy

Supply and Procurement

The procurement cycle and operating models
Procurement’s contribution to organisational strategy
Public versus private procurement
Supply markets and the enabling environment
Digital procurement and the future of the profession
Public procurement frameworks and principles
Leading procurement projects and change
Team leadership in procurement
Procurement transformation and operating models
Digital procurement roadmaps
Governance of procurement decisions
Value-chain and supply-chain finance
Finance, procurement and supply modules
ERP platforms and vendors
Vendor and partner management

Ethics and Standards

Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Coaching principles and ethics
Roles, conduct and professional standards in banking
Ethics, responsibility and digital citizenship
Professional ethics in technology
Data ethics, privacy and protection
Ethical and responsible technology
Ethics and suitability
Ethics, supervision and reflective practice
Anti-corruption and financial-crime ethics
Responsible and sustainable banking
Data ethics and customer privacy
Ethics and independence

Learning and Knowledge

Management accounts and dashboards
Group dynamics, facilitation and community mobilisation
Complaint data and learning
Training and capability building
Training needs analysis
Training and change management
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Facilitation skills and presence
Motivation and self-directed learning
Learning strategy and roadmaps
Talent, succession and workforce learning
Building the learning brand

Diversity and Global Practice

Managing virtual and cross-cultural teams
Budget vs actual and variance
Cost and profitability analysis
Financial inclusion and the evolving customer
Financial inclusion and agency banking
Digital accessibility and inclusion
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Cross-cultural communication
Forecasting and planning
Global sourcing and trade
Data visualisation for finance
Transfer pricing and international tax

Sustainability

Sustainability reporting and disclosure
Embedding sustainability in sourcing
Mine water, tailings and environmental management
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Integrated and sustainability reporting
The project environment and stakeholders
Sustainability and social impact in projects
Market analysis and environmental scanning
Sustainability and responsible marketing
Monitoring sustainability outcomes
Social media customer care
Social performance and outreach
Sustainable and green banking
Sustainability and green IT

Leadership and Management

Implementation planning and risk management
Communicating financial results
Psychodynamic and psychoanalytic approaches
Professional roles, boundaries and settings
Ethical principles and codes of practice
Quality management systems and audits
Omnichannel and channel management
Queue management and service flow
Workforce management and scheduling
Front-office and reception management
Relationship management and retention
Ethical leadership and integrity
Delegation and empowerment
Delegating for development
Quality management and standards

People and Development

Cross-functional and matrix teams
Leading remote and hybrid teams
High-performance team rituals and cadence
Creating a coaching culture
Managing resistance and capability building
Supplier development and improvement
Real estate development and project appraisal
Proposal development and donor reporting
Managing boundaries and dual relationships
Peer support and consultation
Attachment and developmental theory
Supplier development and innovation
The working alliance and coaching presence
The boundary between coaching and therapy
Questioning, listening and the coach’s restraint

Performance Management

Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Marketing and sales KPIs and dashboards
Funnel, pipeline and conversion metrics
Customer and brand health metrics
Dashboards and performance reporting
Capacity and performance management
Setting objectives, indicators and targets
Performance measurement and attribution
Metrics and reporting
Performance management systems and cycles
Performance measurement and KPI dashboards

Operations

Industrial utilities, energy and process safety interfaces
Sustaining ethical, effective practice
Service quality and the passenger experience in transport
Mineral processing and beneficiation
Quality management on site: inspections, hold points and defects
Healthcare quality, safety and accreditation
Reporting quality and governance
Ethical frameworks and codes of practice
Outcome and process measures
Delivery, quality and stakeholder plan
Quality planning and assurance
Process and control documentation
Quality assurance of audit
Competitive bidding processes
ERP concepts and business processes

Financial Management

Alternative investments
Financial risk types and management
Ration formulation and least-cost feeding
Advisory and non-financial services
Sector-focused SME finance
The role of finance in organisations and value creation
Return on investment and impact
Budgeting and resource management
Financial, management and cost accounting distinguished
Financial statements and the accounting equation
Stakeholders and users of financial information
Cost of accidents and prevention value
Legal, cost and feasibility analysis
Total cost and value delivered
Make-versus-buy and total cost of ownership

Communication

Communicating and reporting to leadership
Workforce reporting and storytelling with data
Management and board reporting
Safety communication and campaigns
Environmental monitoring and reporting
Communicating risk to the workforce
Incident reporting and record-keeping
Duty of care and risk management
Toolbox talks and safety communication
Communicating vision and telling stories
Executive communication and presence
Management reporting and decision support
Regulatory reporting and disclosure
Applying reporting standards and accounting judgement
The finance function, month-end close and reporting cycle

Decision Making

Decision support and insight
Writing advisory reports that drive decisions
Issue and problem management
Backlogs, user stories and prioritisation
Escalation and decision-making
Portfolio management and prioritisation
Decision-making and problem solving
Data-driven decision-making
Record-keeping and data protection
Data-driven decision support and analytics
Prioritising experience investments
Problem loans, restructuring and recovery
Evidence, judgement and scepticism
Make-versus-buy decisions
Root-cause analysis and problem solving

Change

Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Measuring growth and transformation impact
Complaints, accountability and fitness to practise
Client feedback and satisfaction
Digital and market transformation
Managing growth, risk and resilience
Behaviour change and adoption of innovations
Customer experience transformation
Technology governance and change control
Foreign exchange and hedging
Change management and adoption
The finance function and digital transformation

Stakeholders and Influence

Negotiation and conflict management
Building project relationships
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Influencer and affiliate marketing
Building strategic customer relationships
Sponsorship and negotiation selling
Negotiation with clients and partners
Evidence-based improvement
Negotiation with buyers, suppliers and financiers
Conflicts of interest and procurement ethics
Stakeholder rights and fair treatment
Stakeholder identification and analysis
Stakeholder engagement strategy

Risk and Governance

Managing tax risk and audits
Tax compliance and the tax risk agenda
Insurance, risk transfer and retained risk
Governance, risk and compliance (GRC)
Governance and organisational value
Public, private and non-profit governance
Governance frameworks and codes
Compliance frameworks and programmes
Compliance monitoring and testing
Environmental governance and climate risk
Employment compliance and the HR risk agenda
Time and cost control
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency

Strategic Context

Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Aligning teams around strategy
Measuring strategic progress
Turning strategy into results
Digital transformation and IT strategy
Sourcing strategies and portfolio (Kraljic)
Negotiation strategy and planning
Strategic customer relationships
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Business case and strategic alignment
Strategic alignment of investments
Competitive analysis and differentiation
Product and portfolio strategy

Evidence and Data

Data migration and cleansing
Audit evidence, sampling and professional scepticism
Attrition, engagement and productivity analytics
Data quality, integration and master data
Data ethics, privacy and responsible analytics
People analytics and HR measurement
Data collection and analytics
Predictive safety analytics
Comparable sales analysis and market evidence
Health records, data and confidentiality
Analytical techniques and bias
Managing risk and difficult cases
Portfolio of evidence and reflective practice
Service analytics and dashboards
Text and interaction analytics

Technology

The technology landscape and trends
Treasury technology and systems
Safety management systems (ISO 45001)
Digital finance, mobile money and payment operations
Safety management systems overview (ISO 45001)
Lessons learned and development
Environmental management systems (ISO 14001)
Driving effective, ethical outcomes
Digital permits and inspections
Automation and safety technology
Designing and facilitating groups
Digital, mobile and internet banking
The banking system, intermediation and financial markets
Digital disruption and the future of banking
Digital transformation in banking

Projects and Delivery

Workforce planning and scheduling
Leading service projects and change
Banking products, services and delivery channels
Leading banking projects and change
Development banking and project finance
Risk-based audit planning
Communications strategy and planning
Tender planning and documentation
Continuous improvement of delivery
Project governance and risk
Voice, communication and delivery
Building high-performing project teams
Marketing planning and budgeting
Campaign planning and execution
Account planning and whitespace analysis

People Administration

Employee experience and engagement
Customer and employee satisfaction
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Reward strategy and total reward frameworks
Employee and manager self-service
Cost of workforce and ROI of HR interventions
Workforce planning and the capability gap
Employee relations, discipline and fair process
Employee engagement and what actually drives it
Loyalty programmes and rewards
Workforce and shift management in retail
Applicant tracking systems and recruitment analytics
Linking performance to reward and consequence

Culture and Engagement

Habit change and behaviour design
Wellbeing and resilience coaching
Strengths, flow and engagement
Meaning, purpose and values
Building trust and engagement
Motivation and engagement
Psychoeducation and workshops
Working with organisations on wellbeing
Advocacy and policy engagement
Designing an intervention or programme
Ethical, risk and feasibility considerations
Engagement, motivation and energisers
Building a coaching culture
Cost concepts, classification and behaviour
Stakeholder and investor engagement

Customers and Market

Voice of the customer programmes
Design thinking for service
Reducing customer effort
Customer effort and sentiment analysis
CRM systems and customer data
Customer service technology stack
Unified customer view
Emerging service technologies
Customer loyalty and advocacy
Customer lifetime value
Growing value through service
Competitive and market intelligence
Cross-functional collaboration with product and service
Digital advisory, e-extension and mobile services
Regulatory compliance and market requirements

Legal and Policy

Real estate regulation, licensing and professional conduct
Policy administration and customer service in insurance
Insurance regulation and consumer protection
Vendor, venue and supplier contracting for events
Regulation of transport: authorities, conventions and licensing
Tariffs, regulation and the economics of essential services
Professional case study and presentation
Evidence-based practice
Subcontractor and supplier management
Regulation, ethics and misinformation in media and telecoms
Legal responsibilities and professional bodies
Legal and regulatory responsibility
Environmental legal compliance
Contractor and visitor safety
Legal and other requirements

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Office and Administrative Management Expert principles aligned with recognised global leadership and management competency frameworks
Apply evidence-based methods to improve strategic leadership, organisational management and business transformation
Master strategic thinking, vision and direction setting and leading teams, people and high performance
Apply decision-making, problem-solving and execution and emotional intelligence and authentic leadership in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in strategic leadership

Enrolment Process

How to Get Certified

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Frequently Asked Questions

Common Questions

What is the COFF2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised global leadership and management competency frameworks. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the COFF2?

This certification is ideal for Managers and Team Leaders, Heads of Department and Directors, Senior Executives and Aspiring Leaders and Business Owners and Entrepreneurs, and other professionals seeking to formalise their expertise in strategic leadership, organisational management and business transformation with a globally recognised credential.

How long does the COFF2 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the COFF2 internationally recognised?

What is the cost of the COFF2 certification?

The Certified Office and Administrative Management Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the COFF2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the COFF2?

The Certified Office and Administrative Management Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the COFF2?

The Certified Office and Administrative Management Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the COFF2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the COFF2?

Graduates progress towards executive, director and C-suite leadership roles. The COFF2 strengthens your expertise in strategic leadership, organisational management and business transformation and positions you for advancement across corporates, public institutions, NGOs and enterprises.

Certified Office and Administrative Management Expert

Certified Office and Administrative Management Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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