What is the Certified Manager in Leadership?

The Certified Manager in Leadership is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Leadership & Management.

How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Manager in Leadership in Togo | CML

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Manager in Leadership

Certified Manager in Leadership: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

Decisions, Budgets and Resources

Decision making for managers
Managing budgets and resources
Operational planning and workflow management
Difficult conversations and managerial courage
Managing performance day to day
Building and leading a team
Managing upward and across
Developing your own management practice
Strategic alignment across an organisation
Organisational design as a strategic choice
Power, coalitions and organisational politics
Leading under ambiguity and complexity
Strategic learning and the adaptive organisation
Culture as a strategic asset
Leading strategic change

Managing Upward and Developing

Managing upward and across
Developing your own management practice
Developing strategic capability in others
Analytical techniques and bias
Building support networks and mentors
Reflective practice and self-leadership
Sustaining high performance over time
Ethical leadership and integrity
Values-based decision-making
Corporate governance and accountability
Conflicts of interest and fairness
Diversity, inclusion and inclusive leadership
Corporate social responsibility and sustainability
Preparing financial statements
Transparency and stakeholder trust

From Doing to Managing

The transition from doing to managing
Delegation and appropriate autonomy
Developing your own management practice
360-degree feedback and leadership assessment
Benchmarking and best-practice adoption
Continuous improvement and learning organisations
Productivity and effectiveness measurement
Team and engagement metrics
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Capstone scoping: a real leadership challenge
Situation analysis and diagnosis
Designing a strategic or change intervention
Business case and impact analysis
Implementation and stakeholder plan

Delegation and Autonomy

Delegation and appropriate autonomy
Building and leading a team
Managing performance day to day
Risk management and contingencies
Professional presentation and defence
Rational and intuitive decision-making
Integrated and sustainability reporting
Data-informed and evidence-based decisions
Prioritisation and resource allocation
Operational planning and execution discipline
Risk assessment and judgement
Managing trade-offs and dilemmas
Decision rights and governance
Reporting quality and governance
Stakeholder management and relationships

Prioritisation and Focus

Prioritisation and managing competing demands
Running meetings that produce decisions
Operational planning and workflow management
Organisational resilience and adaptive strategy
Managing complexity and ambiguity
Strategic leadership at scale
Long-term value creation
Stakeholder mapping and analysis
Building strategic relationships and coalitions
Influencing without authority
Negotiation strategy and tactics
Managing conflict constructively
Board and investor engagement
Public speaking and thought leadership
Management accounts and dashboards

Performance and Difficult Conversations

Managing performance day to day
Difficult conversations and managerial courage
Building and leading a team
Innovation management and creative problem-solving
Change leadership models (Kotter, ADKAR, Lewin)
Diagnosing readiness and managing resistance
Building a compelling case for change
Leading large-scale transformation
Budget vs actual and variance
Organisational culture and behaviour change
Business model and market innovation
Sustaining change and embedding new behaviours
Measuring change and transformation impact
The executive transition: from function to enterprise
Setting and communicating strategic direction

Operations

Time management and personal productivity
Organisational design and operating models
Process improvement and lean thinking
Quality management and standards
Productivity and efficiency improvement
Strategic sourcing process and RFx
Transaction lifecycle and processing
The procurement cycle and operating models
Procurement transformation and operating models
Process efficiency and cycle time
Capacity and production planning
IT operating models and organisation
Agile and product operating models
Quality, defects and reliability
Process modelling and mapping

Financial Management

Cost management and value creation
Technology strategy and investment
Financial acumen: budgets, P&L and cash
Presenting financial information clearly
Negotiation with banks, investors and suppliers
Financial storytelling and data visualisation
Leading finance projects and change
Team leadership within finance
Finance transformation and target operating models
Digital finance and automation roadmaps
Change management in finance
Budgeting and resource management
The finance operating model and business partnering
Building a finance career and professional development
Financial strategy and capital allocation

Communication

The strategic narrative
Cost and profitability analysis
Toolbox talks and safety communication
Communicating vision and telling stories
Executive communication and presence
Cross-cultural communication
Sustainability reporting and disclosure
Risk registers and reporting
Proposal development and donor reporting
The media and telecommunications landscape
Forecasting and planning
Safety communication and campaigns
Environmental monitoring and reporting
Communicating risk to the workforce
Incident reporting and record-keeping

Decision Making

Prioritisation and focus
Executive time, attention and decision cadence
Problem loans, restructuring and recovery
Evidence, judgement and scepticism
Root-cause analysis and problem solving
Management reporting and decision support
Capital structure and financing decisions
Ethical decision-making under pressure
Setting strategic priorities and choices
Strategic decision-making under uncertainty
Structured problem-solving and root-cause analysis
Data visualisation for finance
Data-driven decision support and analytics
Prioritising experience investments
Decision support and insight

Change

Leading technology adoption and change
Digital leadership and business transformation
Habit change and behaviour design
Wellbeing and resilience coaching
Change control and configuration
Organisational change management
Change and adoption in projects
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Measuring digital transformation impact
Change management and adoption
The finance function and digital transformation
Crisis, resilience and contingency planning

Stakeholders and Influence

Stakeholder capitalism and ESG
Relationship management and retention
Stakeholder mapping and collaboration
Influencing and presenting insights
Managing difficult stakeholders
Stakeholder mapping in banking
Negotiation and influencing
Integrity, confidentiality and conflicts
Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder and gap analysis
Communicating financial results
Negotiation with buyers, suppliers and financiers
Partnership building and multi-stakeholder platforms
Conflict resolution over land, water and resources

Risk and Governance

Managing risk and controls
Working with a board and governance
Board, governance and C-suite dynamics
Psychodynamic and psychoanalytic approaches
Regulatory awareness and compliance
Cybersecurity and information governance for leaders
Monitoring, control and reporting
Time and cost control
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Governance of campaigns and spend
Managing price and discount governance
Managing growth, risk and resilience
Regulatory compliance and biosafety

Strategic Context

Growth strategy: organic, M&A and partnerships
Corporate strategy and portfolio choices
Digital transformation strategy
Data-driven and platform business models
Automated testing strategies
Communications strategy and planning
Category management and strategy
Competitive bidding processes
Financial inclusion strategy
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Learning strategy and business alignment
Negotiation strategy and planning
Strategic customer relationships
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Content strategy across platforms

Evidence and Data

Data literacy and analytics for leaders
Portfolio of evidence and reflective practice
Complaint data and learning
Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Data ethics and customer privacy
Data protection and customer privacy
Data, analytics and customer insight
Data and information requirements
Data analytics in audit
Project data, reporting and analytics
AI and predictive project analytics
Data quality and governance
Customer personas and insight

Technology

Performance management systems and KPIs
Managing distributed and digital teams
Digital advisory, e-extension and mobile services
Quality management systems and audits
Digital and self-service transformation
Closed-loop feedback systems
Self-service and digital support
CRM systems and customer data
Customer service technology stack
Technology selection and integration
Emerging service technologies
Scaling technologies and business models
Attachment and developmental theory
Digital and market transformation
Digital, mobile and internet banking

Projects and Delivery

Balancing short-term delivery and long-term value
Operational planning and resource management
Project and programme oversight
Health, safety and compliance in delivery
Project KPIs and performance metrics
Quality and delivery metrics
Project management maturity assessment
Driving measurable delivery improvement
Developing the project business case
Project budgeting and financial control
Financial risk in projects
Sustainability and social impact in projects
Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule

People Administration

Strategic workforce planning and demand forecasting
Reward strategy and total reward frameworks
Workforce and shift management in retail
Workforce management and scheduling
Loyalty programmes and rewards
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Talent, succession and workforce learning
Employee engagement models and drivers
The employee lifecycle and HR value chain
Recruitment marketing and candidate attraction
Employer branding and employee value proposition (EVP)
Employee voice, surveys and action planning
Employee and manager self-service

Culture and Engagement

Leading across cultures and geographies
Buyer behaviour and the customer journey
Negotiation tactics and behaviours
Professional roles, boundaries and settings
Working with organisations on wellbeing
Strengths, flow and engagement
Meaning, purpose and values
Building trust and engagement
Motivation and engagement
Advocacy and policy engagement
Ethical principles and codes of practice
Measuring engagement and impact
Learning cultures and the learning organisation
Engagement, motivation and energisers
Building a coaching culture

Customers and Market

Reputation and personal brand
Brand health and measurement
Building strategic customer relationships
Customer success and retention
Customer lifetime value and profitability
Customer experience and journey mapping
Competitive and market intelligence
Cross-functional collaboration with product and service
Negotiation with clients and partners
Advisory service design and delivery
Customer service and experience principles
Service KPIs: CSAT, NPS, CES, SLAs
Continuous improvement in service
Driving measurable service improvement
Customer service and CX strategy

Legal and Policy

Managing boundaries and dual relationships
Compliance and regulatory projects
Procurement and contract value
Procurement and contract management
Regulatory and fair-treatment obligations
The regulatory landscape and central banking
Regulatory duty and accountability
Regulatory compliance and central-bank rules
Regulatory reporting and audits
Regulatory liquidity ratios (LCR, NSFR)
Contract law and formation
Contract administration and variation
Contract performance and exit
Contract governance and compliance
Real estate regulation, licensing and professional conduct

Supply and Procurement

Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Vendor selection and management
Supply market analysis
Vendor and faculty management
Supply analysis, gaps and scenario planning
Vendor management and system governance
Procurement and supply chain: scope and value
Procurement’s contribution to organisational strategy
Public versus private procurement
Supply markets and the enabling environment
Procurement KPIs and savings measurement
Continuous improvement and lean procurement
Procurement maturity assessment
Driving measurable procurement value

Ethics and Standards

Professional standards and continuing development
Executive ethics and the leader’s shadow
Corporate social responsibility communications
Ethics and professional standards in finance
Professional ethics and codes (IFAC, ACCA, CIMA)
Responsibility accounting and cost centres
Responsible and sustainable governance
Embedding responsible business
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Peer support and consultation
Corporate social responsibility and community impact
Ethics and fair customer treatment
Professional ethics in customer service

Learning and Knowledge

Growth mindset and continuous learning
Learning technologies and the LMS
Learning transfer and capability building
Principles of teaching, training and learning
Monitoring, evaluation and learning for accountability
Designing and facilitating groups
Lessons learned and knowledge management
Facilitation and workshops
Facilitation, training and public presentation skills
Sustaining ethical, effective practice
Group dynamics, facilitation and community mobilisation
Training needs analysis and learning strategy
Instructional design and blended learning
Facilitation, coaching and mentoring
Knowledge management and capability building

Diversity and Global Practice

Team diversity and inclusion
Managing virtual and cross-cultural teams
Financial inclusion and agency banking
Nomination, succession and diversity
The business case for diversity and inclusion
Inclusion and the fairness of people decisions
Cross-cultural and global inclusion
Global and comparative HR contexts
Global sourcing and international trade
International and cross-border tax
Ethical frameworks and codes of practice
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Grades, standards and export certification (GlobalG.A.P.)
Financial inclusion and the evolving customer
Digital accessibility and inclusion

Sustainability

Sustainability and responsible marketing
Duty of care and risk management
Record-keeping and data protection
Monitoring sustainability outcomes
Policy, institutions and the enabling environment for agriculture
The business case for productivity, quality and sustainability
Monitoring, evaluation and sustainability plan
Sustainability certification and standards
Social media customer care
Social performance and outreach
Sustainable and green banking
Complaints, accountability and fitness to practise
Sustainability and environmental duty
Environmental management systems (ISO 14001)
Environmental legal compliance

Leadership and Management

Dashboards, metrics and management information
Leading through other leaders
Succession and the leadership pipeline
Leadership impact and organisational health metrics
Liquidity and funding management
Investment portfolio management
Portfolio management and reporting
Thought leadership
Performance and dispute management
Legal responsibilities and professional bodies
Client feedback and satisfaction
Enterprise risk management in banks
Liquidity risk and asset-liability management
Business continuity and crisis management
Sanctions screening and PEP management

People and Development

Developing talent and succession
Managing performance through coaching
Coaching challenging situations
Measuring coaching impact
Building and running a top team
Coaching models and frameworks (GROW)
Team leadership within HR
Building a personal HR development plan
Competency framework development
Succession planning and talent pipelines
Talent sourcing channels and pipelines
Delegating for development
Managing resistance and capability building
Category management and strategy development
Supplier development and improvement

Performance Management

Balanced scorecard and KPI frameworks
Continuous improvement and DevOps metrics
Performance and load testing
Metrics, velocity and flow
Performance scorecards and reviews
Investment principles and objectives
Metrics and reporting
Aligning learning to performance
Corporate objectives and shareholder value
Process efficiency and cycle-time metrics
Performance measurement and KPI dashboards
Performance management in service
Coaching for performance
Banking KPIs and branch scorecards
Service quality and turnaround metrics

Certified Manager in Leadership

Certified Manager in Leadership

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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