What is the Certified Human Capital Strategist?

The Certified Human Capital Strategist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Finance & Accounting.

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Human Capital Strategist in Togo | CHCS

Executive Summary

Certified Human Capital Strategist

Designed for today’s high-impact professionals, the Certified Human Capital Strategist (CHCS) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in strategic leadership, organisational management and business transformation.

This 10 Weeks programme is structured around recognised global leadership and management competency frameworks, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CHCS holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Human Capital Strategist

Acronym

CHCS

Who Should Enrol?

Managers and Team Leaders
Heads of Department and Directors
Senior Executives and Aspiring Leaders
Business Owners and Entrepreneurs

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards executive, director and C-suite leadership roles

Professional Recognition

Credential aligned with recognised global leadership and management competency frameworks

Leadership Capability

Develop the strategic and operational skills to lead complex strategic leadership functions

Organisational Impact

Design and implement strategic leadership systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to strategic leadership

Global Employability

Qualify for strategic leadership roles across corporates, public institutions, NGOs and enterprises worldwide

Competency Framework

Core Competencies You Will Develop

✦Strategic Thinking, Vision and Direction Setting

✦Leading Teams, People and High Performance

✦Decision-Making, Problem-Solving and Execution

✦Emotional Intelligence and Authentic Leadership

✦Organisational Strategy, Transformation and Growth

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Human Capital Strategist

Certified Human Capital Strategist: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

Human Capital as Strategy

Strategic alignment across an organisation
Succession and the leadership pipeline
Strategy as a coherent set of choices
Innovation in service delivery
Journey and process redesign
Customer service and CX strategy
Designing voice-of-customer programmes
Sustaining strategic customer focus
Designing a service or experience improvement
Operational efficiency and productivity
Customer experience strategy
Touchpoint and channel design
Design thinking for service

Workforce Planning Against Direction

Strategic development and long-range positioning
Strategic alignment across an organisation
Strategy and performance management systems
Systems analysis, design and modelling
Digital transformation strategy
Agile and product operating models
Innovation and experimentation culture
Data-driven and platform business models
Designing a technical solution or system
Object-oriented and functional design
Clean code and design patterns
APIs and service design
Automated testing strategies

Capability, Succession and Pipeline

Succession and the leadership pipeline
Developing strategic capability in others
Leading through other leaders
Analytical techniques and bias
Preparing financial statements
Reporting quality and governance
Visualisation tools and design
KPIs and metric design
Data products and stakeholder value
Habits and behaviour design
Values-based living
Brand strategy, identity and architecture
Digital marketing strategy and channels

Culture, Reward and Behaviour

Culture as a strategic asset
Strategy and performance management systems
Metrics design and the gaming problem
Emerging threats and defensive strategy
Innovation management and R&D
Service strategy, design and transition
IT strategy and business alignment
IT financial management and value
Innovation and technology investment
Measuring IT value and performance
Collections strategy
Structural and strategic approaches
Investment strategy and allocation

Organisational Design for People

Organisational design as a strategic choice
Operating model redesign
Strategic alignment across an organisation
Management accounts and dashboards
Telecom products, tariffs and customer lifecycles
Content strategy across platforms
Creating content that performs: formats, hooks and production
Designing and facilitating groups
Designing an intervention or programme
Habit change and behaviour design
Meaning, purpose and values
Emerging tools and innovation
Business case and strategic alignment

Measuring Human Capital Value

Metrics design and the gaming problem
Benefits realisation and value tracking
Analytics translation: from data to decision
Reward strategy and total reward frameworks
Wellbeing and holistic health strategy
Cost of accidents and prevention value
Designing a safety programme or control
Interaction and experience design
Business model design and unit economics
Value innovation and uncontested market space
Innovation portfolio and the three horizons
Prototyping, experimentation and design thinking
Product launch and go-to-market sequencing

Workforce Practice

Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Communicating risk to the workforce
Workforce and shift management in retail
Workforce management and scheduling
Loyalty programmes and rewards
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Applicant tracking systems and recruitment analytics
Digital HR and the employee experience platform
Linking performance to reward and consequence
Cost of workforce and ROI of HR interventions
Talent, succession and workforce learning

People and Capability

Supplier development and innovation
Continuing professional development
Career pathways and professional development
Measuring development impact
The learning and development profession
Feedback and developmental conversations
Career and talent development
Building a coaching culture
Measuring coaching and mentoring impact
Capability and skills frameworks
Nomination, succession and diversity
Managing resistance and capability building
Category management and strategy development
Supplier development and improvement
Real estate development and project appraisal

Culture

Motivation theories and engagement
Creating a coaching culture
Buyer behaviour and the customer journey
Negotiation tactics and behaviours
Forecasting and planning
Strengths, flow and engagement
Building trust and engagement
Stakeholder engagement strategy
Motivation and engagement
Advocacy and policy engagement
Decision support and insight
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Professional roles, boundaries and settings
Behaviour change and adoption of innovations

Performance Systems

Retail performance metrics: sales densities, conversion and basket
Psychometric and screening tools
Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Marketing and sales KPIs and dashboards
Funnel, pipeline and conversion metrics
Customer and brand health metrics
Dashboards and performance reporting
Sales performance and pipeline management
Social performance and outreach
Scalability, availability and performance
Concurrency and performance

Change and Transformation

Digital and market transformation
Data literacy and adoption
Customer experience transformation
Digital and self-service transformation
Measuring CX transformation impact
Digital transformation in banking
Foreign exchange and treasury operations
Technology governance and change control
Foreign exchange and hedging
Measuring digital transformation impact
Incident, problem and change management
Variations, claims and delay: managing change on site
Change talk and readiness
Change control and configuration
Organisational change management

Leadership Practice

Budgeting and resource management
Vendor and faculty management
Executive ethics and the leader’s shadow
Safety management systems (ISO 45001)
Project management principles and lifecycle
Financial, management and cost accounting distinguished
Management reporting and decision support
Regulatory change management
Conflicts of interest management
Leadership and management development
Coaching leaders and managers
Tender and bid management
Reporting to leadership
Team leadership in sales and marketing
Capacity and performance management

Evidence and Data

Evidence-based practice
Evidence-based practice and research literacy
Project data, reporting and analytics
AI and predictive project analytics
Data quality and governance
Customer personas and insight
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics
Sales analytics and forecasting tools
Ethical principles and codes of practice
Record-keeping and data protection
Evidence-based improvement
Translating insight into strategy

Stakeholders

Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder communications
Stakeholder mapping and engagement
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Shareholder and stakeholder rights
Stakeholder mapping and influencing
Employment relationship and the psychological contract
Offer management, negotiation and pre-boarding
Negotiation with clients and partners
Managing boundaries and dual relationships
Negotiation with buyers, suppliers and financiers
Partnership building and multi-stakeholder platforms

Legal and Regulatory

Legal, cost and feasibility analysis
Contractor and visitor safety
Policy, planning and objectives
Legal and other requirements
Contract types and risk allocation
Contract administration and variation
Contract performance and exit
Contract governance and compliance
Real estate regulation, licensing and professional conduct
Policy administration and customer service in insurance
Insurance regulation and consumer protection
Regulatory capital for credit
Recovery and legal remedies
Contract law and formation
Contract exit and renewal

Communication

Corporate social responsibility communications
Presentation and public speaking
Professional report and presentation
Voice, communication and delivery
Setting and communicating strategic direction
The strategic narrative
Board reporting and information flows
Governance of ESG and reporting
Communication strategy in change programmes
Workforce reporting and storytelling with data
Management and board reporting
Regulatory reporting and audits
Control monitoring and reporting
Crisis communications
Ethics in communications

Risk and Governance

Managing growth, risk and resilience
Regulatory compliance and biosafety
Duty of care and risk management
Traceability, recall and quality assurance systems
Regulatory compliance and market requirements
Governance of service standards
Governance of the CX programme
Corporate governance in banks
Risk, compliance and feasibility analysis
Enterprise risk management in banks
Credit risk measurement and mitigation
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Programme governance

Learning and Development

Facilitation and workshops
Facilitation, training and public presentation skills
Complaints, accountability and fitness to practise
Group dynamics, facilitation and community mobilisation
Complaint data and learning
Training and capability building
Training needs analysis
Instructional design models (ADDIE, SAM)
Cognitive load and learning science
Learning strategy and business alignment
Learning cultures and the learning organisation
Virtual and hybrid facilitation
Blended and hybrid learning design
Motivation and self-directed learning
Learning strategy and roadmaps

Strategic Context

Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Measuring strategic progress
Turning strategy into results
Digital transformation and IT strategy
Procurement’s contribution to organisational strategy
Sourcing strategies and portfolio (Kraljic)
Negotiation strategy and planning
Strategic customer relationships
Sources of competitive advantage
Competitive analysis and differentiation
Product and portfolio strategy
Go-to-market and channel strategy
Brand and reputation as strategic assets

Decision Making

Data-driven decision-making
Client feedback and satisfaction
Data-driven decision support and analytics
Turning insight into decisions
Prioritising experience investments
Problem loans, restructuring and recovery
Capstone scoping: a real technology problem
Debugging and problem solving
Evidence, judgement and scepticism
Root-cause analysis and problem solving
Executive time, attention and decision cadence
Capital structure and financing decisions
Structured problem solving: issue trees and hypotheses
Ethical decision-making under pressure
Setting strategic priorities and choices

Financial Management

Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Budget vs actual and variance
Cost and profitability analysis
Data visualisation for finance
Communicating financial results
Cost-benefit and investment appraisal
Project budgeting and financial control
Funding, cash flow and financing
Financial risk in projects
Cost estimation and budgeting
Impact, blended and concessional finance
Total cost of ownership
Working capital optimisation
Alternative investments

Operations

Quality management and standards
Productivity and efficiency improvement
The procurement cycle and operating models
Data quality and master data management
Reinsurance and capacity management
The vehicle sales process from enquiry to delivery
Capacity planning and line balancing
In-process quality control and inspection
Industrial utilities, energy and process safety interfaces
Managing risk and difficult cases
Service quality and the passenger experience in transport
Service quality and turnaround metrics
Designing a banking solution or process
Principles of credit and the lending process
Automation, RPA and straight-through processing

Technology

Marketing technology stack
CRM and marketing automation platforms
Scaling technologies and business models
Digital advisory, e-extension and mobile services
Self-service and digital support
Customer service technology stack
Technology selection and integration
Emerging service technologies
Email marketing and automation
Marketing technology and the stack
Digital, mobile and internet banking
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Email and marketing automation
Digital disruption and the future of banking

Ethics and Trust

Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Legal responsibilities and professional bodies
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Ethics of technology in practice
Professional ethics and responsibility (PMI)
Conflicts of interest and procurement ethics
Professional standards and ethics
Marketing and sales ethics
Brand safety and responsible marketing
Sustainability and climate responsibility
Professional standards and ethics (CIPS)
Sustainability and responsible sourcing
Fair trade and responsible supply

Advisory and Research

Facilitation skills and presence
Peer support and consultation
Psychoeducation and workshops
Leading groups and workshops
Market research design and methods
Qualitative and quantitative research
Advisory service design and delivery
Advisory and needs-based selling
Consulting with sponsors and managers
Delivery and facilitation plan
Lessons learned and development
Consultative and solution selling
The consulting mindset and trusted advisor positioning
Root cause analysis frameworks in advisory work
Ethics and independence in advisory relationships

Programme Delivery

Development banking and project finance
Continuous improvement in delivery
IT project and portfolio management
Portfolio diversification and limits
Stress testing credit portfolios
Working with organisations on wellbeing
Continuous improvement of delivery
Leading learning projects and change
Designing a learning programme or curriculum
Professional portfolio and presentation
Continuous improvement of programmes
Building project management maturity
Sustainability and social impact in projects
Health, safety and compliance in delivery
Project management maturity assessment

Markets and Customers

The customer experience (CX) discipline
Ethics and fair customer treatment
Professional ethics in customer service
Aligning service to brand and business
Customer and journey analysis
Customer journey mapping
Voice of the customer programmes
Reducing customer effort
Customer effort and sentiment analysis
CRM systems and customer data
Social media customer care
Comparable sales analysis and market evidence
The automotive market: segments, brands and buyers
Vehicle specifications, trims and options in customer language
Customer retention in the vehicle ownership cycle

Sustainability

Supply markets and the enabling environment
Sustainable procurement principles and standards
Environmental, social and governance (ESG)
Sustainability reporting and disclosure
Embedding sustainability in sourcing
Mine water, tailings and environmental management
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Integrated and sustainability reporting
The project environment and stakeholders
Monitoring sustainability outcomes
Professional case study and presentation
Sustainability and environmental duty
Environmental management systems (ISO 14001)
Continuous environmental improvement

Professional Leadership Practice

Requirements gathering and management
Project management plan development
Earned value management
Procurement and contract management
Vendor selection and management
Servant leadership and self-organising teams
Communication planning and management
Negotiation and conflict management
Team leadership and motivation
Project management software and tools
Portfolio and resource management systems
Configuration and asset management
Vendor, contract and asset management
Thought leadership
Category management and strategy

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Human Capital Strategist principles aligned with recognised global leadership and management competency frameworks
Apply evidence-based methods to improve strategic leadership, organisational management and business transformation
Master strategic thinking, vision and direction setting and leading teams, people and high performance
Apply decision-making, problem-solving and execution and emotional intelligence and authentic leadership in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in strategic leadership

Enrolment Process

How to Get Certified

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Work through 15 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CHCS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised global leadership and management competency frameworks. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CHCS?

This certification is ideal for Managers and Team Leaders, Heads of Department and Directors, Senior Executives and Aspiring Leaders and Business Owners and Entrepreneurs, and other professionals seeking to formalise their expertise in strategic leadership, organisational management and business transformation with a globally recognised credential.

How long does the CHCS certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CHCS internationally recognised?

What is the cost of the CHCS certification?

The Certified Human Capital Strategist is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CHCS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CHCS?

The Certified Human Capital Strategist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CHCS?

The Certified Human Capital Strategist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CHCS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CHCS?

Graduates progress towards executive, director and C-suite leadership roles. The CHCS strengthens your expertise in strategic leadership, organisational management and business transformation and positions you for advancement across corporates, public institutions, NGOs and enterprises.

Certified Human Capital Strategist

Certified Human Capital Strategist

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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