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👥 Human Resources  ·  Advanced

Certified Conflict and Negotiation Professional

Online Certification  ·  11 Weeks  ·  Globally Recognised  ·  (CCNF)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Conflict and Negotiation Professional

Designed for today’s high-impact professionals, the Certified Conflict and Negotiation Professional (CCNF) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 11 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCNF holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Conflict and Negotiation Professional
Acronym
CCNF
Category
Human Resources
Level
Advanced
Duration
11 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

✦Sales Process and Methodology
✦Account Management and Customer Growth
✦Performance, Reward and Employee Relations
✦HR Strategy, Analytics and Workforce Planning
✦Employment Law, Compliance and HR Governance
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

The full programme, module by module.

1
Foundations and Strategic Context of Certified Conflict and Negotiation Professional
Certified Conflict and Negotiation Professional: industry context, trends and professional standards · Marketing and sales: scope, roles and value · The marketing concept and customer orientation · The marketing mix and the 7 Ps
2
Segmentation and Proposition
Segmentation, targeting and the useful segment · Value proposition and differentiation · Brand, reputation and communications · Performance management in sales
3
Pricing and Value
Pricing, price architecture and discounting · Value proposition and differentiation · Marketing measurement and attribution · Integrated and sustainability reporting
4
Route to Market
Route to market and channel design · Segmentation, targeting and the useful segment · Pricing, price architecture and discounting · Peer support and consultation
5
Selling by Diagnosis
Consultative selling and understanding the buyer · The sales pipeline and forecasting discipline · Value proposition and differentiation · Managing complexity and comorbidity
6
Customer Journey and Recovery
Customer journey mapping and service design · Complaint handling and service recovery · Customer retention, loyalty and lifetime value · CRM and sales technology
7
Measurement and Responsible Practice
Marketing measurement and attribution · Commercial ethics and responsible selling · Customer retention, loyalty and lifetime value · Presenting and demonstrating
8
International Markets
Expanding into regional and export markets · Grades, standards and export certification (GlobalG.A.P.) · Export readiness and standards · The agricultural sector: systems, actors and global food value chains
9
Change and Adoption
Soil chemistry, pH and cation exchange capacity · Large-scale transformation and agile ways of working · Behaviour change and adoption of innovations · Data literacy and adoption
10
People and Incentives
Workforce planning and scheduling · Employee experience and engagement · Customer and employee satisfaction · Employee engagement models and drivers
11
Sustainability
Sustainable and green banking · Control environment and risk assessment · Emerging assurance areas (ESG) · Sustainability, ESG and integrated value
12
Learning and Research
Blended and hybrid learning design · Motivation and self-directed learning · Learning strategy and roadmaps · Building the learning brand
13
Markets and Customers
Voice of the customer and acting on feedback · Spend analysis and segmentation · Supply market analysis · HR's role in culture, values and employer brand
14
Selling Practice
The sales process and methodology · Consultative and solution selling · Sales performance and pipeline management · Financial, management and cost accounting distinguished
15
Customer Experience
Customer loyalty and repeat purchase in retail · Project roles and the project manager · Customer service and experience principles · The customer experience (CX) discipline
16
Digital Channels
Social media management: platforms, communities and algorithms · Telehealth and digital care delivery · Project governance and assurance · Ethics of technology in practice
17
Evidence and Analytics
Qualitative and quantitative research · Translating insight into strategy · Project governance frameworks · Stakeholder and sponsor management
18
Commercial Finance
Public, private and non-profit governance · Options appraisal and cost-benefit · Cost of accidents and prevention value · Legal, cost and feasibility analysis
19
Distribution and Supply
Real estate marketing channels and property portals · Procurement and asset management under donor rules · Water supply systems: sources, treatment and distribution · The retail landscape: formats, channels and the informal market
20
Communication
Measurement and analytics for media and social campaigns · Regulation, ethics and misinformation in media and telecoms · Financial reporting frameworks (IFRS/GAAP) · Reporting quality and governance
21
Leadership and Teams
Project management plan development · Earned value management · Vendor selection and management · Issue and problem management
22
Performance and Targets
Setting objectives, indicators and targets · KPIs and metric design · Linking CX to business performance · Service KPIs: CSAT, NPS, CES, SLAs
23
Capability Development
Lessons learned and development · Wellbeing and resilience coaching · Measuring coaching outcomes · Scaling delivery capability
24
Strategic Context
Stakeholder engagement strategy · Strategic alignment of investments · Competitive analysis and differentiation · Product and portfolio strategy
25
Risk and Compliance
The regulatory landscape and central banking · Corporate governance in banks · Regulatory duty and accountability · Risk, compliance and feasibility analysis
26
Legal and Terms
Contract governance and compliance · Policy administration and customer service in insurance · Insurance regulation and consumer protection · Vendor, venue and supplier contracting for events
27
Campaigns and Projects
Continuous improvement of programmes · Project management principles and lifecycle · Risk management planning · Cost reduction and efficiency programmes
28
Operations
Quality management on site: inspections, hold points and defects · Healthcare quality, safety and accreditation · Measuring change and project impact · Outcome and process measures
29
Relationships and Partners
Categories of spend and stakeholders · Strategic customer relationships · Managing boundaries and dual relationships · Stakeholder rights and fair treatment
30
Ethics and Conduct
Ethical frameworks and codes of practice · Driving effective, ethical outcomes · Ethical, risk and feasibility considerations · Building trust and engagement

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Segmentation and Proposition — applied to your own work
  • Pricing and Value — applied to your own work
  • Route to Market — applied to your own work
  • Selling by Diagnosis — applied to your own work
  • Customer Journey and Recovery — applied to your own work
  • Measurement and Responsible Practice — applied to your own work
Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification
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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
🎓 Enrol & Study Online — Instant Access
Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CCNF certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCNF?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CCNF certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCNF internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CCNF certification?

The Certified Conflict and Negotiation Professional is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCNF certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCNF?

The Certified Conflict and Negotiation Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCNF?

The Certified Conflict and Negotiation Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCNF while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCNF?

Graduates progress towards CHRO and senior people-management roles. The CCNF strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CCNF while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
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