What is the Certified Emotional Competence Specialist?

The Certified Emotional Competence Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Emotional Competence Specialist in Eswatini

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Emotional Competence Specialist

Certified Emotional Competence Specialist: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Tools for interaction and collaboration

Tools for interaction and collaboration
Blended delivery techniques
Managing hybrid audiences
Measuring learning transformation impact
Professional ethics in education and training
Academic integrity and honesty
Inclusion, accessibility and fairness
Safeguarding and learner welfare
Data protection and learner privacy
Intellectual property and content rights
Quality standards and accreditation
Governance and accountability
Responsible use of AI in learning
Learning KPIs and scorecards
Evaluation and ROI measurement

Energy and pacing online

Energy and pacing online
Assessment and feedback online
Accessibility in delivery
Motivation and adult learners
Inclusive and accessible training
Coaching and reinforcement
Stakeholder mapping and partnering
Consulting with sponsors and managers
Marketing and promoting learning
Influencing and gaining buy-in
Professional writing and documentation
Presenting learning proposals and impact
Managing learner expectations
Collaboration with subject experts
Leading learning projects and change

Troubleshooting and readiness

Troubleshooting and readiness
Measuring engagement and impact
Training needs analysis
Language and communication training
Creativity and critical-thinking development
Wellbeing and personal-effectiveness learning
Community and lifelong learning
Diagnosing whether training is the answer
Designing learning for transfer, not coverage
Facilitation in mixed-ability, multilingual rooms
Assessment that measures capability
Evaluating learning: from reaction to results
Digital, blended and low-bandwidth delivery
Managing the training function as a business
Curriculum, qualifications and accreditation

Session and lesson planning

Session and lesson planning
Learning objectives and outcomes
Active-learning methods
Delivery and facilitation plan
Evaluation and impact plan
Reflective practice and iteration
Professional portfolio and presentation
Peer review and feedback
Design review and quality assurance
Completion, engagement and impact metrics
Learning needs analysis (TNA)
Writing learning objectives and outcomes
Sequencing, chunking and scaffolding
Designing for different learning modalities
Storyboarding and content development

Presentation and public speaking

Presentation and public speaking
Questioning and discussion
Active and experiential learning
Capstone scoping: a real learning challenge
Needs analysis and audience assessment
Designing a learning programme or curriculum
Feasibility, cost and quality analysis
Learning materials and job aids
Presentation and public-speaking skills
Questioning, discussion and active learning
Managing group dynamics
Handling difficult participants
Classroom and workshop management
Feedback and learner support
E-learning authoring and development

Engagement and motivation

Engagement and motivation
Virtual classroom facilitation
Designing engaging online sessions
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management
Talent, succession and workforce learning
Building the learning brand
Aligning learning to performance
Leading the learning function
Onboarding and induction design
Technical and compliance training
Sales and customer-service training
Apprenticeships and work-based learning

People and Capability

Team leadership in L&D
Learning transformation and modernisation
Digital learning strategy
Innovation and experimentation in learning
Skills-based and continuous learning
Scaling learning across the organisation
Driving measurable learning impact
Building a learning culture
Learning in the flow of work
Self-directed and continuous learning
Talent and capability ecosystems
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning
Social and collaborative learning

Technology and Systems

Innovation in learning technology
Platform and ecosystem strategy
Digital business models and monetisation
Applicant tracking systems and recruitment analytics
Process automation and workflow
Digital HR and the employee experience platform
Learning technologies and the LMS
AI and automation in HR processes
Vendor management and system governance
HR technology selection and implementation
Safety management systems overview (ISO 45001)
Environmental management systems (ISO 14001)
Analytical techniques and bias
Digital permits and inspections
Automation and safety technology

Environment and Sustainability

Preparing financial statements
Sustainability and environmental duty
Environmental legal compliance
Sustainability and climate responsibility
Environmental monitoring and reporting
Continuous environmental improvement
Integration with quality and environment
Supply markets and the enabling environment
Sustainability and responsible sourcing
Sustainable procurement principles and standards
Environmental, social and governance (ESG)
Monitoring, evaluation and sustainability plan
Sustainability certification and standards
Social media customer care
Responsible and sustainable banking

Ethics and Accountability

Learning data privacy and ethics
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Ethical principles and codes of practice
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Complaints, accountability and fitness to practise
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Accountability and follow-through
Ethics of technology in practice
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics

Policy and Institutions

Policy administration and customer service in insurance
Public health programmes: prevention and outreach
Psychoeducation and public communication
Media and public communication
Financial reporting frameworks (IFRS/GAAP)
Facilitation, training and public presentation skills
Advocacy and policy engagement
Interpreting financial statements
Public, private and non-profit governance
Policy, planning and objectives
Public versus private procurement
Research methods for policy
Policy development and drafting
Public consultation and engagement
Policy that changes behaviour

Service and Beneficiaries

Governance of service standards
Responsible and ethical service
Service KPIs: CSAT, NPS, CES, SLAs
Continuous improvement in service
Driving measurable service improvement
Customer service and CX strategy
Designing voice-of-customer programmes
Aligning service to brand and business
Sustaining strategic customer focus
Customer and journey analysis
Designing a service or experience improvement
Service analytics and dashboards
Customer service technology stack
Unified customer view
Emerging service technologies

Safety and Wellbeing

Integrated and sustainability reporting
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Record-keeping and data protection
Working with organisations on wellbeing
Risk assessment and safety planning
Wellbeing and resilience coaching
Health, safety and compliance in delivery
Brand safety and responsible marketing
Customer and brand health metrics
Driving measurable safety improvement
Designing a safety programme or control
Job safety analysis (JSA) and task risk
Management accounts and dashboards

Procurement and Supply

Employment relationship and the psychological contract
Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement’s contribution to organisational strategy
Contract types and risk allocation
Contract administration and variation
Contract performance and exit
Contract governance and compliance
Fair trade and responsible supply
Procurement and asset management under donor rules
Subcontractor and supplier management
Budget vs actual and variance
Goal setting and contracting
Conflicts of interest and procurement ethics

Change and Innovation

Sustaining transformation and benefits
Business model design and innovation
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Emerging tools and innovation
Change control and configuration
Organisational change management
Change and adoption in projects
Innovation and continuous delivery
Agile and digital transformation projects
Digital and market transformation
Behaviour change and adoption of innovations
Customer experience transformation
Digital and self-service transformation

Strategic Context

Learning strategy and roadmaps
Strategic customer relationships
Residential and commercial property markets
Comparable sales analysis and market evidence
Listing, marketing and selling property
Real estate marketing channels and property portals
Insurance products and lines of business
The automotive market: segments, brands and buyers
Electric and hybrid vehicles: what changes for the market
Automotive marketing and lead generation
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Business case and strategic alignment
Developing the project business case
Business case and requirements
Stakeholder engagement strategy

Inclusion and Equity

Handling vulnerable customers
Financial inclusion and the evolving customer
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Brand strategy, identity and equity
Gender, youth and social inclusion in agricultural development
Inclusion and the fairness of people decisions
Diversity, inclusion and inclusive leadership
Community engagement and equity
Brand equity and positioning
Digital accessibility and inclusion
Vulnerability management

Crisis and Resilience

Emergency preparedness and response planning
Business continuity and recovery
Managing growth, risk and resilience
Reputation and crisis communications
Operational risk and resilience
Business continuity and crisis management
Crisis communications
Learner and stakeholder satisfaction
Embedding learning in performance
Individual development planning
Learning needs analysis at organisational level

Research and Method

Assessment design and methods
Gamification and interactive design
Accessibility and universal design
Value proposition design and messaging
Market and customer analysis
Designing a marketing or sales strategy
Budget, ROI and feasibility analysis
Account planning and whitespace analysis
Market research design and methods
Qualitative and quantitative research
Trend analysis and foresight
Risk, compliance and feasibility analysis
Credit analysis and the 5 Cs of credit
Financial statement and cash-flow analysis
Stress testing and scenario analysis

Knowledge and Records

Knowledge management and sharing
Knowledge management and organisational learning
Vehicle documentation, compliance and consumer protection
Health records, data and confidentiality
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Professional report writing and presentation
Process and control documentation
Tender planning and documentation
Knowledge management and capability building
Incident reporting and record-keeping

International and Donor Context

Proposal development and donor reporting
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Governance in state, donor-funded and family-owned entities
High-performance team rituals and cadence
Structured problem-solving and root-cause analysis
Turning strategy into results
Communicating vision and telling stories
Executive communication and presence
Cross-cultural communication
Self-awareness and the leader's identity
Productivity, collaboration and workflow tools

Leadership and Governance

Content curation and management
Requirements gathering and management
Project management plan development
Earned value management
Managing schedule and budget performance
Issue and problem management
Servant leadership and self-organising teams
Communication planning and management
Managing expectations and influence
Negotiation and conflict management
Escalation and decision-making
Managing refunds, disputes and goodwill
Relationship management and retention
Handling escalations as a leader
Managing difficult stakeholders

Risk, Compliance and Assurance

Regulatory awareness and compliance
Cost and profitability analysis
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Real estate regulation, licensing and professional conduct
Grant compliance and restricted funding management
How insurance works: risk pooling and the value chain
Underwriting principles and risk selection
Employment compliance and the HR risk agenda
Legal and regulatory responsibility
Forecasting and planning
Legal, cost and feasibility analysis

Resources and Value

Materials, aids and resources
Negotiation with buyers, suppliers and financiers
Conflict resolution over land, water and resources
Access to finance, grants and investment
Land rights, tenure and equitable resource use
Financial and technical feasibility analysis
Data visualisation for finance
Decision support and insight
Cost recovery and tariffs
The value of customer-centricity
Cost, feasibility and impact analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes

Evidence and Reporting

Feedback and learner analytics
Dashboards and reporting
Policy cycle and evidence-based policy
Governance of ESG and reporting
Analytics translation: from data to decision
Cybersecurity and data protection in HR
Descriptive, diagnostic and predictive analytics
Evidence-based HR decision-making
Data quality, integration and master data
Workforce reporting and storytelling with data
People analytics and HR measurement
Evidence-based practice
Evidence-based practice and research literacy
Professional writing and reports
Writing advisory reports that drive decisions

Stakeholders and Engagement

Stakeholder and impact analysis
Market entry modes and partner selection
Employee engagement models and drivers
Stakeholder engagement and risk management
Change, restructuring and consultation
Collective relations and union engagement
Employee engagement and what actually drives it
The HR operating model and business partnering
Managing resistance and engagement
Worker engagement and empowerment
Stakeholder mapping and analysis
Motivation and engagement
Partnering and co-creation with customers
Negotiation with clients and partners
Psychodynamic and psychoanalytic approaches

Planning and Delivery

Scenario planning and foresight
Negotiation strategy and planning
Programme governance
Real estate development and project appraisal
Programme cycle management in NGOs
Attachment and developmental theory
Event planning timelines, run sheets and production schedules
The vehicle sales process from enquiry to delivery
Demand, master scheduling and material requirements planning
Capacity planning and line balancing
Projects and expansion: connecting the unserved
Project management principles and lifecycle
Compliance frameworks and programmes
Designing and testing a compliance programme
Strategic workforce planning and demand forecasting

Communication and Influence

Professional report and presentation
Cryptography and secure communications
Facilitation skills and presence
Virtual and hybrid facilitation
Voice, communication and delivery
Facilitation, coaching and mentoring
Safety communication and campaigns
Negotiation strategy and tactics
Negotiation and conflict resolution
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
The media and telecommunications landscape
Professional roles, boundaries and settings
Communicating financial results
Designing and facilitating groups

Quality and Improvement

Mineral processing and beneficiation
Quality management on site: inspections, hold points and defects
Reporting quality and governance
Evidence-based improvement
Managing boundaries and dual relationships
Outcome and process measures
Project management standards (PMI, PRINCE2)
Quality and delivery metrics
Continuous improvement and retrospectives
Driving measurable delivery improvement
Delivery, quality and stakeholder plan
Design review and quality
Professional standards and continuing development
Process improvement and lean thinking
Quality management and standards

Frequently Asked Questions

Common Questions

What is the CECS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CECS?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CECS certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CECS internationally recognised?

What is the cost of the CECS certification?

The Certified Emotional Competence Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CECS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CECS?

The Certified Emotional Competence Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CECS?

The Certified Emotional Competence Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CECS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CECS?

Graduates progress towards CHRO and senior people-management roles. The CECS strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Emotional Competence Specialist