How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Social Customer Relations and Reputation Expert in South Sudan

Executive Summary

Certified Social Customer Relations and Reputation Expert

Designed for today’s high-impact professionals, the Certified Social Customer Relations and Reputation Expert (CSCR2) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in corporate governance, compliance, policy and accountability.

This 11 Weeks programme is structured around OECD principles, ISO and recognised governance and compliance standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CSCR2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Social Customer Relations and Reputation Expert

Acronym

CSCR2

Who Should Enrol?

Governance and Compliance Officers
Policy and Regulatory Analysts
Risk and Audit Professionals
Company Secretaries and Board Advisors

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior governance, compliance and policy-leadership roles

Professional Recognition

Credential aligned with OECD principles, ISO and recognised governance and compliance standards

Leadership Capability

Develop the strategic and operational skills to lead complex corporate governance functions

Organisational Impact

Design and implement corporate governance systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to corporate governance

Global Employability

Qualify for corporate governance roles across corporates, regulators, government and civil-society organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Corporate Governance Principles and Boards

✦Regulatory Compliance and Risk Management

✦Policy Analysis, Research and Development

✦Ethics, Integrity and Anti-Corruption

✦Consumer Protection and Stakeholder Rights

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Social Customer Relations and Reputation Expert

Certified Social Customer Relations and Reputation Expert: industry context, trends and professional standards · Corporate governance principles and purpose · Governance, risk and compliance (GRC) · The regulatory and legal environment

2

Board Effectiveness and Information

Board effectiveness and the quality of board information · Policy that changes behaviour · Assurance mapping and avoiding duplicate assurance · Conflicts of interest

3

Conflicts, Conduct and Speak-Up

Conflicts of interest and related-party transactions · Whistleblowing and speak-up channels · Investigating misconduct · Leading governance projects and change

4

Policy and Behaviour

Policy that changes behaviour · Controls that work versus controls that exist · Designing and testing a compliance programme · Business ethics and ethical frameworks

5

Entity Context and Assurance

Governance in state, donor-funded and family-owned entities · Assurance mapping and avoiding duplicate assurance · Board effectiveness and the quality of board information · Impact measurement and disclosure

6

Three Lines and Risk Ownership

The three lines model and who owns risk · Risk appetite and tolerance in practice · Assurance mapping and avoiding duplicate assurance · Capstone scoping: a real governance or policy issue

7

Controls and Compliance Programmes

Controls that work versus controls that exist · Designing and testing a compliance programme · Regulatory mapping and horizon scanning · Consent, rights and data subject requests

8

Market Conduct

Balancing business and consumer interests · Know Your Customer and enhanced due diligence · Data protection and customer privacy · Data, analytics and customer insight

9

Safety and Environment

Public health programmes: prevention and outreach · Financial reporting frameworks (IFRS/GAAP) · Healthcare quality, safety and accreditation · Health financing: budgets, insurance and out-of-pocket realities

10

Records and Documentation

Information lifecycle and records management · Knowledge management and capability building · Incident reporting and record-keeping · Customer retention in the vehicle ownership cycle

11

Ethics and Anti-Corruption

Ethical supply chains · AI, ethics and algorithmic accountability · Ethics and responsible leadership · Professional standards and ethics (CIPS)

12

Public and Donor Context

Public consultation and engagement · Real estate marketing channels and property portals · Real estate regulation, licensing and professional conduct · Real estate development and project appraisal

13

Standards and Certification

Data governance and quality · Data quality and stewardship · Traceability, certification and export requirements · Data quality, analysis and reporting

14

Governance Practice

Emerging governance technologies · Risk-based internal audit · Audit planning and execution · Control testing and evidence

15

Legal and Regulatory

Contract governance and compliance · Vendor, venue and supplier contracting for events · Cost and profitability analysis · Forecasting and planning

16

Financial Oversight

Accountability and transparency · Budgeting techniques and the budgeting cycle · Flexible budgets and rolling forecasts · Responsibility accounting and cost centres

17

Risk and Resilience

Risk identification and analysis · Qualitative and quantitative risk analysis · Risk response and contingency · Managing growth, risk and resilience

18

Data and Reporting

Reporting and disclosure tools · Findings, reporting and remediation · Data protection and privacy · Board reporting and information flows

19

Stakeholders and Oversight

Stakeholder and impact analysis · Customer and community engagement · Regulatory duty and accountability · Regulatory compliance and central-bank rules

20

Leadership and Decisions

Storage, drying and stock management · Value addition and processing decisions · Team leadership in field and project settings · Psychodynamic and psychoanalytic approaches

21

People and Conduct

Treating customers fairly and market conduct · Customer and employee satisfaction · Bribery, corruption and conduct risk · Training needs analysis

22

Operations and Quality

Attachment and developmental theory · Service quality and the passenger experience in transport · Tariffs, regulation and the economics of essential services · Mineral processing and beneficiation

23

Programmes and Change

Professional roles, boundaries and settings · Designing a safety programme or control · Emergency preparedness and response planning · Policy, planning and objectives

24

Technology and Data Risk

GRC platforms and technology · Digital disruption and modern go-to-market · Digital and data-driven go-to-market · Digital marketing strategy

25

Third Parties and Procurement

Digital procurement and the future of the profession · Sustainable procurement principles and standards · Fair trade and responsible supply · Ethical frameworks and codes of practice

26

Sustainability and ESG

Carbon markets and climate finance · Monitoring sustainability outcomes · Monitoring, evaluation and sustainability plan · Social media customer care

27

Communication and Disclosure

Communicating technical information to diverse audiences · Professional report writing and presentation · Communication and interpersonal skills · Influencing and presenting insights

28

Strategic Context

Pricing strategy · Data-driven growth · Building strategic customer relationships · Competitive and market intelligence

29

Workforce Governance

The sales pipeline and forecasting discipline · CRM, sales operations and data discipline · NGO financial management and budget-versus-actual discipline · The customer experience (CX) discipline

30

International and Sanctions

International and cross-border tax · Global sourcing and international trade · Brand and reputation as strategic assets · Growth strategy and demand generation

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Board Effectiveness and Information — applied to your own work
Conflicts, Conduct and Speak-Up — applied to your own work
Policy and Behaviour — applied to your own work
Entity Context and Assurance — applied to your own work
Three Lines and Risk Ownership — applied to your own work
Controls and Compliance Programmes — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Social Customer Relations and Reputation Expert — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CSCR2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with OECD principles, ISO and recognised governance and compliance standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CSCR2?

This certification is ideal for Governance and Compliance Officers, Policy and Regulatory Analysts, Risk and Audit Professionals and Company Secretaries and Board Advisors, and other professionals seeking to formalise their expertise in corporate governance, compliance, policy and accountability with a globally recognised credential.

How long does the CSCR2 certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CSCR2 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with OECD principles, ISO and recognised governance and compliance standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CSCR2 certification?

The Certified Social Customer Relations and Reputation Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CSCR2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CSCR2?

The Certified Social Customer Relations and Reputation Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CSCR2?

The Certified Social Customer Relations and Reputation Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CSCR2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CSCR2?

Graduates progress towards senior governance, compliance and policy-leadership roles. The CSCR2 strengthens your expertise in corporate governance, compliance, policy and accountability and positions you for advancement across corporates, regulators, government and civil-society organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Head of Governance

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Compliance Manager

NGO Sector

“

I earned my CSCR2 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Policy Lead

Government

Certified Social Customer Relations and Reputation Expert

Certified Social Customer Relations and Reputation Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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