What is the Certified Leadership Coaching Specialist?

The Certified Leadership Coaching Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Leadership & Management.

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Leadership Coaching Specialist in Papua New Guinea

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Leadership Coaching Specialist

Certified Leadership Coaching Specialist: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Analytical techniques and bias
Preparing financial statements
Values-based living
Coaching for resilience and wellbeing
Financial reporting frameworks (IFRS/GAAP)
Brand strategy, identity and architecture
Brand equity and positioning
Integrated marketing communications (IMC)
Advertising and creative development
Interpreting financial statements
Integrated and sustainability reporting
Reputation and crisis communications

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Relapse prevention planning
Management accounts and dashboards
Budget vs actual and variance
Cost and profitability analysis
Data visualisation for finance
Recovery capital and community
Case management and referral
Decision support and insight
Managing boundaries and dual relationships
Peer support and consultation
Complaints, accountability and fitness to practise
Client feedback and satisfaction

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence
Designing and facilitating groups
Psychoeducation and workshops
Professional standards in the field
Coaching principles and ethics
The coaching relationship
Ethical, risk and feasibility considerations
Strengths-based coaching
Group and team coaching
Professional case study and presentation
Habits and behaviour design
Goal setting and contracting
Managing complexity and comorbidity

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Social media and community management
Email marketing and automation
Workplace and organisational contexts
Marketing technology and the stack
Presenting, demonstrating and proposing
Negotiation and closing techniques
Sales forecasting and territory planning
Mentoring, sponsorship and developmental relationships
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement
Stages of change and readiness
Change talk and readiness
Goal setting and action planning
Habit change and behaviour design
Accountability and follow-through
Strengths, flow and engagement
Meaning, purpose and values
Outcome and process measures
Evidence-based practice and research literacy
Data, records and confidentiality tech
Brand guidelines and consistency
Measuring brand health

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice
Practice management systems
Behavioural and process addictions
Risk, protective and social factors
Psychometric and screening tools
Digital marketing strategy and channels
Content marketing and editorial planning
Emerging tools and innovation
Working with referrers and multidisciplinary teams
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits

Workplace Context

Completion, engagement and impact metrics
Engagement, motivation and energisers
Talent, succession and workforce learning
Policy and public engagement
Stakeholder engagement plan
Public consultation and engagement
Stakeholder and investor engagement
Employee engagement models and drivers
Attrition, engagement and productivity analytics
Digital HR and the employee experience platform
Data protection and employee privacy
Community and tenant engagement
Structuring engagements: scope, deliverables and expectations
Managing engagement risk and professional liability
Community engagement and equity

Practice and Business

Business case and requirements
Value management and business value
Market analysis and environmental scanning
Go-to-market and channel strategy
Marketing planning and budgeting
Setting objectives and marketing KPIs
Marketing and sales: scope, roles and value
The marketing concept and customer orientation
The marketing mix and the 7 Ps
Aligning marketing and sales (smarketing)
Digital disruption and modern go-to-market
The retail landscape: formats, channels and the informal market
Pricing, promotions and markdowns in retail
Communicating with families and carers
Professional writing and reports

Digital Delivery

Digital permits and inspections
Automation and safety technology
Psychoeducation and public communication
Digital transformation and IT strategy
Digital procurement and the future of the profession
Bancassurance and digital insurance models
Telehealth and digital care delivery
Building trust and engagement
Ethics of technology in practice
Agile and digital transformation projects
Virtual and distributed teams
Digital disruption and the future of banking
Digital transformation in banking
Branch-to-digital migration
Digital banking platforms and APIs

Programme Delivery

Projects and expansion: connecting the unserved
Range planning and category management
Mine planning and methods: surface and underground
Leading groups and workshops
Collaboration and teamwork
Media planning and buying
Public health programmes: prevention and outreach
Forecasting and planning
Designing an intervention or programme
Risk assessment and safety planning
Treatment planning and review
Developing the project business case
Project budgeting and financial control
Financial risk in projects
Realising and measuring project value

Community and Family Context

Social performance and outreach
Corporate social responsibility communications
The consulting mindset and trusted advisor positioning
Corporate social responsibility and ESG
Environmental, social and governance (ESG)
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Sustainability and social impact in projects
Diagnosing client problems before prescribing solutions
Corporate social responsibility and community impact
Customer and community engagement
Group dynamics, facilitation and community mobilisation
Social media customer care
Gender, youth and social inclusion in agricultural development

Health Context

Health records, data and confidentiality
Discovery interviews and evidence gathering
Healthcare quality, safety and accreditation
Procurement and stock management for health commodities
Health, safety and compliance in delivery
Customer and brand health metrics
Brand health and measurement
Healthy work design
Absence and health management
Wellbeing and holistic health strategy
Confidentiality and health data
Root cause analysis frameworks in advisory work
Absence, capability and ill-health management
Leadership impact and organisational health metrics
Physical security design and layered defence

Standards and Quality

Standard costing and variance analysis
Continuous improvement of finance processes
Product safety and standards
Sustainability standards (GRI, ISSB)
Board effectiveness and the quality of board information
Cost, quality and cycle-time metrics
Professional accreditation and CPD
Process improvement and HR operating efficiency
Time-to-hire, quality-of-hire and cost metrics
Continuous improvement cycles
Driving measurable safety improvement
Quality management and standards
Productivity and efficiency improvement
Professional standards and ethics (CIPS)
Supplier development and improvement

Conflict and Resistance

Conflicts of interest and procurement ethics
Negotiation and conflict management
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Sponsorship and negotiation selling
Negotiation with clients and partners
Managing difficult customers
Negotiation with buyers, suppliers and financiers
Conflict resolution over land, water and resources
De-escalation and difficult customers
Managing risk and difficult cases
Managing difficult conversations
Managing resistance and readiness
Managing difficult stakeholders

Records and Reporting

Record keeping, notes and professional documentation
Data quality, analysis and reporting
Professional report writing and presentation
Livestock records, performance and productivity metrics
Transaction monitoring and suspicious reporting
Regulatory reporting and audits
Process and control documentation
Control monitoring and reporting
Tender planning and documentation
Professional report and presentation
Metrics and reporting
Reporting and dashboards
Project data, reporting and analytics
Document and configuration management
Dashboards and performance reporting

Coaching Practice

Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Coaching leaders and managers
Facilitation, coaching and mentoring
Creating a coaching culture
Mentoring and sponsorship
Coaching and skill development
Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members
Sales enablement and coaching

Therapeutic Practice

Wellbeing and personal-effectiveness learning
Workplace wellbeing strategy
Employment relationship and the psychological contract
Resilience, wellbeing and stress management
Writing advisory reports that drive decisions
Working with organisations on wellbeing
Communication and interpersonal skills
Linking CX to business performance
Innovation in service delivery
Governance of service standards
Customer service and CX strategy

Ethics and Safeguarding

Professional ethics and responsibility (PMI)
Professional standards and ethics
Marketing and sales ethics
Professional roles, ethics and standards for agricultural practitioners
Presenting recommendations to senior decision-makers
Pricing, value articulation and professional fees
Animal welfare standards and ethical husbandry
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service
Ethics and integrity in banking
Regulation, ethics and misinformation in media and telecoms
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes

Communication Skills

Communicating vision and telling stories
Difficult conversations and feedback
Executive communication and presence
Cross-cultural communication
Giving and receiving feedback
Voice of the customer and feedback
Managing sensitive communications
Presenting risk and recommendations
The media and telecommunications landscape
Ethics and independence in advisory relationships
Communicating financial results
Communication planning and management
Integrated marketing communications
Professional presentation and pitching
Media and public communication

Development and Learning

Career development and internal mobility
Knowledge management and capability building
Learning technologies and the LMS
Continuous improvement and learning organisations
Delegating for development
Managing resistance and capability building
Category management and strategy development
Real estate development and project appraisal
Proposal development and donor reporting
Monitoring, evaluation and learning for accountability
Attachment and developmental theory
Talent sourcing channels and pipelines
Instructional design and blended learning
High-potential identification and talent reviews
Lessons learned and development

Groups and Facilitation

Group facilitation and group process
Managing virtual and cross-cultural teams
Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Team leadership in field and project settings
Projects, programmes and portfolios
Leading service teams
Stakeholder mapping and collaboration
Team leadership in customer service
Team leadership in banking operations
Team and engagement metrics
Aligning teams around strategy
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics

Behaviour and Change

Engagement and motivation
Change management and adoption
Motivation and self-directed learning
Cost concepts, classification and behaviour
Regulatory change management
Policy that changes behaviour
Communication strategy in change programmes
Benchmarking and best-practice adoption
Motivation theories and engagement
Buyer behaviour and the customer journey
Negotiation tactics and behaviours
Measuring change and project impact
Baseline setting and change control
Team leadership and motivation
Motivation and engagement

Goals and Measurement

Aligning learning to performance
Performance measurement and KPI dashboards
Linking performance to reward and consequence
Continuous feedback and performance conversations
Appraisal, calibration and managing underperformance
Project management standards (PMI, PRINCE2)
Leading and lagging metrics
Policy, planning and objectives
Productivity and effectiveness measurement
Setting goals, roles and accountability
Contract performance and exit
Risk treatment and countermeasures
Sales analytics and metrics
Performance management in sales
Retail performance metrics: sales densities, conversion and basket

Leadership Context

The project environment and stakeholders
Decision-making and problem solving
Revenue management and yield
Influencer and affiliate marketing
Key account management strategy
Renewals and churn management
Data-driven decision-making
Field sales and territory management
Tender and bid management
Capacity and performance management
Nutrient management planning and the 4R framework
Managing expectations and influence
Escalation and decision-making
Project management software and tools
Portfolio and resource management systems

Culture and Inclusion

Brand strategy, identity and equity
Policy, institutions and the enabling environment for agriculture
Land preparation, tillage and conservation agriculture
Project roles and the project manager
Business case and strategic alignment
Climate-smart agriculture and seasonal risk
Service culture and brand promise
Building a customer-centric culture
Building a service culture
Building a culture of compliance
Financial inclusion and agency banking
Project governance and assurance
Financial inclusion strategy
Learning cultures and the learning organisation
Nomination, succession and diversity

Client Relationships

Relationship management and retention
Stakeholder mapping in banking
Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder communications
Contract law and formation
Contract exit and renewal
Stakeholder mapping and engagement
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Contract administration and variation
Contract governance and compliance
Stakeholder mapping and liaison
Visitor and contractor management

Risk and Compliance

Grant compliance and restricted funding management
NGO governance, boards and registration
How insurance works: risk pooling and the value chain
Underwriting principles and risk selection
Insurance regulation and consumer protection
Vehicle documentation, compliance and consumer protection
Regulation of transport: authorities, conventions and licensing
Tariffs, regulation and the economics of essential services
Reporting quality and governance
Duty of care and risk management
Legal responsibilities and professional bodies
Audit risk and materiality
Project governance frameworks
Corporate governance principles and purpose
L&D operating models and governance

Evidence and Research

Baseline surveys and data collection tools
Stakeholder and sponsor management
Reporting to boards and executives
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Complaint data and learning
Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Data protection and customer privacy
Data, analytics and customer insight
Psychodynamic and psychoanalytic approaches
Record-keeping and data protection
Evidence-based improvement
Evidence-based practice

Wellbeing and Resilience

Stress testing and scenario analysis
Managing growth, risk and resilience
Operational risk and resilience
Change and adoption in projects
Innovation and continuous delivery
Stakeholder rights and fair treatment
Stakeholder identification and analysis
Resource planning and levelling
Managing schedule and budget performance
Risk identification and analysis
Qualitative and quantitative risk analysis

Frequently Asked Questions

Common Questions

What is the CLCS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CLCS?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CLCS certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CLCS internationally recognised?

What is the cost of the CLCS certification?

The Certified Leadership Coaching Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CLCS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CLCS?

The Certified Leadership Coaching Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CLCS?

The Certified Leadership Coaching Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CLCS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CLCS?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CLCS strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Leadership Coaching Specialist