What is the Certified ScrumMaster?

The Certified ScrumMaster is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Strategy & Business Development.

How long does this certification take?

The programme is 22 Week and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified ScrumMaster in Oman | CSM

Executive Summary

Certified ScrumMaster

Designed for today’s high-impact professionals, the Certified ScrumMaster (CSM) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in project planning, delivery and programme management.

This 22 Week programme is structured around PMI/PMBOK, PRINCE2 and recognised project-management standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CSM holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified ScrumMaster

Acronym

CSM

Who Should Enrol?

Project Coordinators and Officers
Project and Programme Managers
PMO and Portfolio Professionals
Team and Delivery Leads

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior project, programme and PMO leadership roles

Professional Recognition

Credential aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards

Leadership Capability

Develop the strategic and operational skills to lead complex project planning functions

Organisational Impact

Design and implement project planning systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to project planning

Global Employability

Qualify for project planning roles across multinationals, NGOs and international organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Talent Acquisition, Resourcing and Onboarding

✦Learning, Development and Talent Management

✦Performance, Reward and Employee Relations

✦HR Strategy, Analytics and Workforce Planning

✦Employment Law, Compliance and HR Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified ScrumMaster

Certified ScrumMaster: industry context, trends and professional standards
Project management principles and lifecycle
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)
The project environment and stakeholders
Project roles and the project manager

Project Initiation, Scope and Planning

Certified ScrumMaster: industry context, trends and professional standards
Project initiation and chartering
Requirements gathering and management
Scope definition and work breakdown structure
Stakeholder identification and analysis
Deliverables, milestones and acceptance criteria

Schedule, Cost and Resource Management

Certified ScrumMaster: industry context, trends and professional standards
Activity definition and sequencing
Critical path and network diagrams
Schedule development and optimisation
Cost estimation and budgeting
Resource planning and levelling

Risk, Quality and Procurement

Certified ScrumMaster: industry context, trends and professional standards
Risk management planning
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Quality planning and assurance

Agile, Hybrid and Adaptive Delivery

Certified ScrumMaster: industry context, trends and professional standards
Agile principles and the Agile Manifesto
Scrum framework and roles
Kanban and flow-based delivery
Backlogs, user stories and prioritisation
Sprints, increments and reviews

Stakeholder and Communication Management

Certified ScrumMaster: industry context, trends and professional standards
Stakeholder engagement strategy
Communication planning and management
Reporting and dashboards
Managing expectations and influence
Negotiation and conflict management

Project Technology, Data and Tools

Certified ScrumMaster: industry context, trends and professional standards
Project management software and tools
Scheduling and planning tools
Collaboration and workflow platforms
Project data, reporting and analytics
Portfolio and resource management systems

Programme, Portfolio and Benefits

Certified ScrumMaster: industry context, trends and professional standards
Programme management principles
Portfolio management and prioritisation
Benefits identification and realisation
Value management and business value
Programme governance and assurance

Leadership, Teams and People

Certified ScrumMaster: industry context, trends and professional standards
Leading project teams
Team development and effectiveness
Motivation and engagement
Conflict resolution and negotiation
Emotional intelligence for project managers

Stakeholder Engagement and Governance

Certified ScrumMaster: industry context, trends and professional standards
Project governance frameworks
Steering committees and sponsorship
Assurance, audit and health checks
Stakeholder and sponsor management
Reporting to boards and executives

Leading Change and Project Innovation

Certified ScrumMaster: industry context, trends and professional standards
Organisational change management
Change and adoption in projects
Innovation and continuous delivery
Agile and digital transformation projects
Managing resistance and readiness

Professional Ethics, Standards and Governance

Certified ScrumMaster: industry context, trends and professional standards
Professional ethics and responsibility (PMI)
Integrity, transparency and fairness
Conflicts of interest and procurement ethics
Confidentiality and information handling
Sustainability and social impact in projects

Performance Measurement and Continuous Improvement

Certified ScrumMaster: industry context, trends and professional standards
Project KPIs and performance metrics
Earned value and forecasting
Benchmarking against best practice
Quality and delivery metrics
Root-cause analysis and problem solving

Business Case, Finance and Value Management

Certified ScrumMaster: industry context, trends and professional standards
Developing the project business case
Cost-benefit and investment appraisal
Project budgeting and financial control
Funding, cash flow and financing
Value and benefits management

Advanced Professional Practice: Consulting and Advisory Excellence

Certified ScrumMaster: industry context, trends and professional standards
The consulting mindset and trusted advisor positioning
Diagnosing client problems before prescribing solutions
Structuring engagements: scope, deliverables and expectations
Discovery interviews and evidence gathering
Root cause analysis frameworks in advisory work

Data, AI and Digital Tools for the Modern Professional

Certified ScrumMaster: industry context, trends and professional standards
Data literacy: reading, questioning and using data
Descriptive statistics for everyday professional decisions
Data visualisation and dashboards that inform
Generative AI as a professional productivity tool
Automation, workflows and no-code tools

Professional Communication, Influence and Negotiation

Certified ScrumMaster: industry context, trends and professional standards
Media monitoring and listening
Peer review and feedback
Negotiation and closing techniques
Continuous feedback and performance conversations
Communication and conflict patterns

Leadership, People and High-Performance Teams

Certified ScrumMaster: industry context, trends and professional standards
Facilitation, coaching and mentoring
Team leadership within finance
Team formation and effectiveness models (Tuckman, Lencioni)
Measuring coaching and mentoring impact
Team and engagement metrics

Talent, Culture and the Modern Workplace

Certified ScrumMaster: industry context, trends and professional standards
Building a coaching culture
Workplace wellbeing strategy
Sales training and onboarding
Sustaining wellbeing practices
Awareness and security culture

Customer, Market and Stakeholder Value

Certified ScrumMaster: industry context, trends and professional standards
Customer personas and insight
The banking system, intermediation and financial markets
Employer branding and employee value proposition (EVP)
Customer and community engagement
Customer and brand health metrics

Financial and Commercial Acumen for Professionals

Certified ScrumMaster: industry context, trends and professional standards
Cost and price analysis
Investigations and recovery
Cost management and value creation
Legal and ethical investigation
Alternative investments

Evidence, Measurement and Decision Quality

Certified ScrumMaster: industry context, trends and professional standards
Intelligence-led and data-driven security
Attrition, engagement and productivity analytics
Banking KPIs and branch scorecards
Ethical use of AI and analytics in HR
Evidence-based improvement

Strategy, Innovation and Leading Change

Certified ScrumMaster: industry context, trends and professional standards
Communicating vision and telling stories
Stress testing and scenarios
Scaling innovation to production
Reflective practice and supervision
Marketing strategy and the mix

Project and Programme Delivery Essentials

Certified ScrumMaster: industry context, trends and professional standards
Designing a learning programme or curriculum
Development banking and project finance
Leading security projects and change
Compliance frameworks and programmes
Designing a security programme or solution

Quality, Process Excellence and Continuous Improvement

Certified ScrumMaster: industry context, trends and professional standards
Reporting quality and earnings management risks
Continuous improvement of programmes
Post orders and standard operating procedures
Continuous improvement of finance processes
Software design patterns and quality

Governance, Risk, Ethics and Compliance

Certified ScrumMaster: industry context, trends and professional standards
Ergonomics and musculoskeletal risk
Corporate governance principles and purpose
Fraud risk and controls
Tax compliance and returns
Ethics, transparency and reputation

Sustainability, Safety and Responsible Practice

Certified ScrumMaster: industry context, trends and professional standards
Trends: ESG, transparency and stakeholder capitalism
Sustainability and green IT
ESG principles and frameworks
Housing, hygiene and environmental management
Occupational diseases and prevention

Certification Recap and Integrated Review

Your Certification in Action: 90 Days to Recertification

Certified ScrumMaster: industry context, trends and professional standards
Designing your first 90 days after certification
Your one-year professional development trajectory
The two-year horizon: expertise, leadership and professional standing
Recertification, CPD and staying current
Building your professional portfolio and evidence of practice

Capstone Project and Certification Readiness

Certified ScrumMaster: industry context, trends and professional standards
Capstone scoping: a real project or programme
Business case and requirements
Designing the project plan and schedule
Risk, cost and feasibility analysis
Delivery, quality and stakeholder plan

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified ScrumMaster principles aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards
Apply evidence-based methods to improve project planning, delivery and programme management
Master talent acquisition, resourcing and onboarding and learning, development and talent management
Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in project planning

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified ScrumMaster — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 15 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CSM certification?

Yes. GLI certifications are recognised across 85+ countries and are aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CSM?

This certification is ideal for Project Coordinators and Officers, Project and Programme Managers, PMO and Portfolio Professionals and Team and Delivery Leads, and other professionals seeking to formalise their expertise in project planning, delivery and programme management with a globally recognised credential.

How long does the CSM certification take to complete?

The programme is structured over 22 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CSM internationally recognised?

What is the cost of the CSM certification?

The Certified ScrumMaster is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CSM certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CSM?

The Certified ScrumMaster is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CSM?

The Certified ScrumMaster carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CSM while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CSM?

Graduates progress towards senior project, programme and PMO leadership roles. The CSM strengthens your expertise in project planning, delivery and programme management and positions you for advancement across multinationals, NGOs and international organisations.

Certified ScrumMaster

Certified ScrumMaster

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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