What is the Certified Online and Remote Counselling Expert?

The Certified Online and Remote Counselling Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Counselling & Social Services.

How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Online and Remote Counselling Expert in New Zealand

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Online and Remote Counselling Expert

Certified Online and Remote Counselling Expert: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Scope, Boundary and Referral

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Collaborative and client-led planning
Preparing financial statements
Interpreting financial statements
Budget vs actual and variance
Cost and profitability analysis
Forecasting and planning
Communicating financial results
Professional standards in the field
Coaching principles and ethics
The coaching relationship
Attachment and developmental theory
Strengths-based coaching

The Therapeutic Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Negotiation and closing techniques
Sales forecasting and territory planning
Goal setting and behavioural change in coaching
Mentoring, sponsorship and developmental relationships
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits

Contracting and Confidentiality

Contracting and the three-way agreement
Ethics, supervision and reflective practice
The boundary between coaching and therapy
Peer support and consultation
Ethical frameworks and codes of practice
Behavioural and process addictions
Risk, protective and social factors
Complaints, accountability and fitness to practise
Stages of change and readiness
Legal responsibilities and professional bodies
Managing risk and difficult cases
Lessons learned and development
Driving effective, ethical outcomes
Designing and facilitating groups
Relapse prevention planning

Listening, Reflection and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Cultural context and coaching across difference
Coaching for resilience and wellbeing
Psychoeducation and workshops
Brand strategy, identity and architecture
Brand equity and positioning
Integrated marketing communications (IMC)
Advertising and creative development
Designing an intervention or programme
Ethical, risk and feasibility considerations
Reputation and crisis communications
Brand guidelines and consistency
Measuring brand health
Digital marketing strategy and channels

Ethics, Supervision and Safety

Ethics, supervision and reflective practice
The boundary between coaching and therapy
The working alliance and coaching presence
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
Risk assessment and safety planning
Goal setting and contracting
Treatment planning and review
Managing complexity and comorbidity
Workplace and organisational contexts
Recovery capital and community
Case management and referral
Group and team coaching

Outcomes and Review

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Ethics, supervision and reflective practice
Content marketing and editorial planning
Change talk and readiness
Goal setting and action planning
Social media and community management
Email marketing and automation
Accountability and follow-through
Marketing technology and the stack
Presenting, demonstrating and proposing
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice

Coaching Practice

Measuring coaching and mentoring impact
Financial regulation and prudential supervision
Coaching models and frameworks (GROW)
Coaching leaders and managers
Facilitation, coaching and mentoring
Building support networks and mentors
Creating a coaching culture
Mentoring and sponsorship
Managing performance through coaching
Coaching challenging situations
Measuring coaching impact
Supervised and unsupervised learning
Coaching and reinforcement
Coaching, mentoring and on-the-job development
Coaching and skill development

Therapeutic Practice

Measuring coaching outcomes
Employment relationship and the psychological contract
Wellbeing and holistic health strategy
Resilience, wellbeing and stress management
Strengths, flow and engagement
Working with organisations on wellbeing
Wellbeing and resilience coaching
Workplace wellbeing strategy
Wellbeing, fatigue and psychosocial risk
Innovation culture, incentives and psychological safety
Wellbeing and personal-effectiveness learning
Meaning, purpose and values

Ethics and Safeguarding

Confidentiality and health data
Ethical decision-making under pressure
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Security ethics, use of force and accountability
Outcome and process measures
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Health records, data and confidentiality
Sustaining ethical, effective practice
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service
Ethics and integrity in banking

Communication Skills

Client feedback and satisfaction
Professional case study and presentation
Communicating with families and carers
Psychoeducation and public communication
Professional documentation and presentation
Communication planning and management
Integrated marketing communications
Professional presentation and pitching
Media and public communication
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Voice, communication and delivery
Feedback and developmental conversations
Language and communication training
Continuous feedback and performance conversations

Development and Learning

Supplier development and innovation
Active and experiential learning
Learning objectives and outcomes
Active-learning methods
Continuing professional development
Measuring development impact
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Blended and hybrid learning design
Leadership and management development
Training needs analysis and learning strategy
Competency framework development
Succession planning and talent pipelines

Groups and Facilitation

Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams
Team diversity and inclusion
High-performance team rituals and cadence
Productivity, collaboration and workflow tools
Facilitation in mixed-ability, multilingual rooms
Building high-performing sales teams
Psychometric and screening tools
Emerging tools and innovation
Working with referrers and multidisciplinary teams
Virtual classroom facilitation
Facilitation skills and presence
Virtual and hybrid facilitation
Belonging, culture and employee resource groups

Behaviour and Change

Habits and behaviour design
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Measuring change and project impact
Baseline setting and change control
Team leadership and motivation
Motivation and engagement
Professional writing and reports
Behaviour change and adoption of innovations
Foreign exchange and treasury operations
Technology governance and change control
Foreign exchange and hedging
Engagement and motivation

Goals and Measurement

Measuring HSE performance
Measuring innovation performance
Sustaining high performance over time
Setting goals, roles and accountability
Assessment that measures capability
Contract performance and exit
Risk treatment and countermeasures
Sales analytics and metrics
Performance management in sales
Retail performance metrics: sales densities, conversion and basket
Measurement and analytics for media and social campaigns
Investment principles and objectives
Metrics and reporting
Performance management systems and cycles
Performance measurement and KPI dashboards

Leadership Context

Quality management on site: inspections, hold points and defects
Subcontractor and supplier management
Front office and reservations management
Managing difficult conversations
Social media management: platforms, communities and algorithms
Leading groups and workshops
Procurement and stock management for health commodities
Management accounts and dashboards
Decision support and insight
Duty of care and risk management
Practice management systems
Category management and strategy
Theories and models of leadership and management
Absence and health management
Safety management systems (ISO 45001)

Culture and Inclusion

Safety culture and leadership
Cross-cultural communication
Collaboration and teamwork
Managing virtual and cross-cultural teams
Brand strategy, identity and equity
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)
Project roles and the project manager
Business case and strategic alignment
Service culture and brand promise
Building a customer-centric culture
Building a culture of compliance
Financial inclusion and agency banking
Financial inclusion strategy
Financial inclusion and serving underbanked markets

Client Relationships

Project governance and assurance
Project governance frameworks
Managing boundaries and dual relationships
The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Procurement and contract value
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Procurement and contract management
Stakeholder engagement strategy
Trends: ESG, transparency and stakeholder capitalism
Shareholder and stakeholder rights
Stakeholder mapping and influencing
Contractor and visitor safety

Risk and Compliance

Environmental legal compliance
Managing organisational politics
Legal, cost and feasibility analysis
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Residual risk and ALARP
Risk registers and monitoring
Compliance and regulatory projects
Legal and other requirements
Compliance monitoring and enforcement
Risk assessment that changes what happens
Managing price and discount governance
Managing growth, risk and resilience
Regulatory compliance and biosafety
Leading project governance

Evidence and Research

Data visualisation for finance
Psychodynamic and psychoanalytic approaches
Record-keeping and data protection
Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
Project data, reporting and analytics
AI and predictive project analytics
Data quality and governance
Building your professional portfolio and evidence of practice
Customer personas and insight
Investigation practice and evidence handling
Comparable sales analysis and market evidence
Analytical techniques and bias
Marketing analytics and attribution

Wellbeing and Resilience

Stress testing and scenario analysis
Stress and psychosocial risk
Operational risk and resilience
Stress testing credit portfolios
Stress testing and scenarios
Crisis, resilience and contingency planning
Organisational resilience and adaptive strategy
Business continuity and resilience
Innovation and continuous delivery
Product and portfolio strategy
Go-to-market and channel strategy

Workplace Context

Assurance engagements and standards
Measuring engagement and impact
Stakeholder mapping and engagement
Employee engagement models and drivers
Data protection and employee privacy
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Managing resistance and engagement
Worker engagement and empowerment
Motivation theories and engagement
Workforce and shift management in retail
Building trust and engagement
Advocacy and policy engagement
Workforce management and scheduling
Proactive engagement and success

Practice and Business

Financial risk types and management
Market risk and VaR
Business process mapping
The role of finance in organisations and value creation
Financial statements and the accounting equation
Stakeholders and users of financial information
Ethics and professional standards in finance
The finance function and digital transformation
Financial strategy and capital allocation
Financial risk: credit, market, liquidity, operational
Corporate governance and the finance role
Setting objectives and marketing KPIs
Marketing and sales: scope, roles and value
The marketing concept and customer orientation
The marketing mix and the 7 Ps

Digital Delivery

Bancassurance and digital insurance models
Telehealth and digital care delivery
Ethics of technology in practice
Agile and digital transformation projects
Virtual and distributed teams
Emerging project technologies
Digital marketing strategy
Marketing technology stack
Managing resistance and readiness
Scaling delivery capability
Building project management maturity
Designing engaging online sessions
Assessment and feedback online
Sustaining benefits and change
Digital permits and inspections

Programme Delivery

Capstone scoping: a real project or programme
Designing the project plan and schedule
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Quality planning and assurance
Building project relationships
Project management software and tools
Scheduling and planning tools
Automation in project delivery
Voice of the customer programmes
Loyalty programmes and rewards
Leading service projects and change
Banking products, services and delivery channels

Community and Family Context

Social performance and outreach
Corporate social responsibility communications
Community and lifelong learning
Environmental, social and governance (ESG)
Corporate responsibility and community
Sustainability and social impact in projects
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Social media customer care
Social and digital PR
Family intervention planning
Social and collaborative learning
Governance in state, donor-funded and family-owned entities
Corporate social responsibility and ESG
Corporate social responsibility and sustainability

Health Context

Forecasting and pipeline health
Professional ethics and responsibility (PMI)
Public health programmes: prevention and outreach
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Health, safety and compliance in delivery
Customer and brand health metrics
Brand health and measurement
Healthy work design
Leadership versus management and when each is needed
Situational and adaptive leadership
Conflicts of interest and procurement ethics

Standards and Quality

Continuous improvement and lessons learned
Data quality, analysis and reporting
Sustainability certification and standards
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement
Service quality and turnaround metrics
Continuous improvement and lean banking
Continuous improvement of finance processes
Expected credit loss and portfolio quality
Product safety and standards
Sustainability standards (GRI, ISSB)

Conflict and Resistance

Managing resistance and reskilling
Working with conflict and change
Conflicts of interest and related-party transactions
Conflict resolution and mediation
Managing pressure and difficult conversations
Conflicts of interest and fairness
Negotiation and conflict resolution
Managing resistance and capability building
Negotiation strategy and planning
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Negotiation with buyers, suppliers and financiers
Conflict resolution over land, water and resources
De-escalation and difficult customers
Managing difficult stakeholders

Records and Reporting

Project KPIs and performance metrics
Sustainability reporting and disclosure
Board and management reporting
Professional report writing
Risk registers and reporting
Proposal development and donor reporting
Vehicle documentation, compliance and consumer protection
Financial reporting frameworks (IFRS/GAAP)
Integrated and sustainability reporting
Reporting quality and governance
Data, records and confidentiality tech
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Reporting and dashboards

Frequently Asked Questions

Common Questions

What is the CORS3 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CORS3?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CORS3 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CORS3 internationally recognised?

What is the cost of the CORS3 certification?

The Certified Online and Remote Counselling Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CORS3 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CORS3?

The Certified Online and Remote Counselling Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CORS3?

The Certified Online and Remote Counselling Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CORS3 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CORS3?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CORS3 strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Certified Online and Remote Counselling Expert