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🧠 Counselling & Coaching  ·  Intermediate

Certified Occupational and Wellness Counsellor

Online Certification  ·  10 Weeks  ·  Globally Recognised  ·  (CORD2)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Occupational and Wellness Counsellor

Designed for today’s high-impact professionals, the Certified Occupational and Wellness Counsellor (CORD2) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in counselling, coaching and psychological wellbeing.

This 10 Weeks programme is structured around recognised counselling, coaching and ethical practice standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CORD2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Occupational and Wellness Counsellor
Acronym
CORD2
Category
Counselling & Coaching
Level
Intermediate
Duration
10 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • Counsellors and Therapists
  • Coaches and Wellbeing Practitioners
  • Social and Community Workers
  • Helping-Profession Practitioners
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards senior counselling, clinical and practice-leadership roles
Professional Recognition
Credential aligned with recognised counselling, coaching and ethical practice standards
Leadership Capability
Develop the strategic and operational skills to lead complex counselling functions
Organisational Impact
Design and implement counselling systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to counselling
Global Employability
Qualify for counselling roles across clinics, NGOs, schools, community organisations and private practice worldwide
Competency Framework

Core Competencies You Will Develop

✦Counselling Theories, Models and Approaches
✦Assessment, Case Formulation and Treatment Planning
✦Therapeutic Skills, Alliance and Communication
✦Specialised Populations and Presenting Concerns
✦Coaching, Wellbeing and Positive Psychology
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

1
Foundations and Professional Context of Certified Occupational and Wellness Counsellor
  • Certified Occupational and Wellness Counsellor: industry context, trends and professional standards
  • The helping relationship and its purpose
  • History and scope of counselling and coaching
  • Professional roles, boundaries and settings
  • Ethical principles and codes of practice
  • The self of the practitioner
  • Cultural competence and diversity
  • Confidentiality, consent and safeguarding
  • The evidence base for talking therapies
  • Wellbeing and the biopsychosocial model
  • Career pathways and professional development
2
Outcomes and Review
  • Evaluating coaching outcomes
  • Goal setting and behavioural change in coaching
  • Ethics, supervision and reflective practice
  • Working with ambivalence and motivation
  • Group facilitation and group process
  • Record keeping, notes and professional documentation
  • Remote and telephone practice
  • Endings, relapse and maintaining change
  • Practitioner wellbeing and vicarious trauma
  • Outcome monitoring in therapeutic work
  • Referral, multi-agency work and the client pathway
  • Contracting and the three-way agreement
  • The working alliance and coaching presence
  • The boundary between coaching and therapy
  • Questioning, listening and the coach’s restraint
3
Scope, Boundary and Referral
  • The boundary between coaching and therapy
  • Ethics, supervision and reflective practice
  • Contracting and the three-way agreement
  • Mentoring, sponsorship and developmental relationships
  • Team coaching and the team as client
  • Cultural context and coaching across difference
  • Building and running a coaching practice
  • Clinical assessment and shared formulation
  • Therapeutic modalities and choosing an approach
  • Risk assessment and safeguarding in practice
  • Trauma-informed delivery and its limits
  • Feedback, challenge and psychological safety in coaching
4
The Therapeutic Alliance
  • The working alliance and coaching presence
  • Questioning, listening and the coach’s restraint
  • Feedback, challenge and psychological safety in coaching
5
Contracting and Confidentiality
  • Contracting and the three-way agreement
  • Ethics, supervision and reflective practice
  • The boundary between coaching and therapy
6
Listening, Reflection and Restraint
  • Questioning, listening and the coach’s restraint
  • The working alliance and coaching presence
  • Cultural context and coaching across difference
7
Ethics, Supervision and Safety
  • Ethics, supervision and reflective practice
  • The boundary between coaching and therapy
  • The working alliance and coaching presence
8
Records and Reporting
  • Process and control documentation
  • Control monitoring and reporting
  • Findings, rating and reporting
  • Audit committee reporting
  • Audit opinions and reporting
  • Portfolio management and reporting
  • Tender planning and documentation
  • Incident investigation and reporting
  • Professional report and presentation
  • Metrics and reporting
  • Fertility management and record-keeping
  • Professional writing and documentation
  • Dashboards and reporting
  • Board reporting and investor relations
  • Board and executive financial reporting
9
Coaching Practice
  • Measuring coaching impact
  • Coaching and skill development
  • Mentorship, networks and the community of practice
  • Supervised and unsupervised learning
  • Coaching principles and ethics
  • The coaching relationship
  • Strengths-based coaching
  • Group and team coaching
  • Coaching for resilience and wellbeing
  • Coaching and reinforcement
  • Financial regulation and prudential supervision
  • Building support networks and mentors
  • Coaching leaders and managers
  • Creating a coaching culture
  • Mentoring and sponsorship
10
Therapeutic Practice
  • Working with organisations on wellbeing
  • Collaborative and client-led planning
  • Employment relationship and the psychological contract
  • Wellbeing and holistic health strategy
  • Resilience, wellbeing and stress management
  • Analytical techniques and bias
  • Workplace wellbeing strategy
  • Innovation culture, incentives and psychological safety
  • Wellbeing and personal-effectiveness learning
  • Managing growth, risk and resilience
  • Preparing financial statements
  • Financial reporting frameworks (IFRS/GAAP)
11
Ethics and Safeguarding
  • Confidentiality and health data
  • Ethical decision-making under pressure
  • Ethics and responsible leadership
  • Professional standards and ethics (CIPS)
  • Ethics and professional conduct in security
  • Interpreting financial statements
  • Ethics and treating customers fairly in insurance
  • Regulation, ethics and misinformation in media and telecoms
  • Health records, data and confidentiality
  • Sustaining ethical, effective practice
  • Ethical frameworks and codes of practice
  • Ethics in communications
  • Learning data privacy and ethics
  • Ethics and professional standards in finance
  • Ethics and transparency in tax
12
Communication Skills
  • Communications strategy and planning
  • Internal communications
  • Corporate social responsibility communications
  • Presentation and public speaking
  • Assessment and feedback online
  • Presenting learning proposals and impact
  • Voice, communication and delivery
  • Feedback and developmental conversations
  • Language and communication training
  • Investor relations and market communication
  • Presenting financial information clearly
  • Cross-cultural communication
  • Giving and receiving feedback
  • Voice of the customer and feedback
  • The media and telecommunications landscape
13
Development and Learning
  • Supplier development and innovation
  • Active and experiential learning
  • Learning objectives and outcomes
  • Active-learning methods
  • Continuing professional development
  • Measuring development impact
  • Cognitive load and learning science
  • The learning and development profession
  • Learning strategy and business alignment
  • Learning cultures and the learning organisation
  • Marketing and promoting learning
  • Personal leadership development planning
  • Developing talent and succession
  • Delegating for development
  • Managing resistance and capability building
14
Groups and Facilitation
  • Team leadership within finance
  • Team leadership in governance
  • Belonging, culture and employee resource groups
  • Facilitation, coaching and mentoring
  • Integrated and sustainability reporting
  • Aligning teams around strategy
  • Team formation and effectiveness models (Tuckman, Lencioni)
  • Managing team performance and dynamics
  • Cross-functional and matrix teams
  • Leading remote and hybrid teams
  • Team diversity and inclusion
  • Building high-performing project teams
  • Cross-functional collaboration with product and service
  • Team leadership in sales and marketing
  • Facilitation, training and public presentation skills
15
Behaviour and Change
  • Foreign exchange and hedging
  • Engagement and motivation
  • Safety culture and behaviour
  • Change management and adoption
  • Engagement, motivation and energisers
  • Motivation and self-directed learning
  • Cost concepts, classification and behaviour
  • Regulatory change management
  • Motivation theories and engagement
  • Buyer behaviour and the customer journey
  • Negotiation tactics and behaviours
  • Variations, claims and delay: managing change on site
  • Change talk and readiness
  • Habit change and behaviour design
  • Change control and configuration
16
Goals and Measurement
  • Sustaining high performance over time
  • Setting goals, roles and accountability
  • High-performance team rituals and cadence
  • Contract performance and exit
  • Risk treatment and countermeasures
  • Sales analytics and metrics
  • Performance management in sales
  • Retail performance metrics: sales densities, conversion and basket
  • Measurement and analytics for media and social campaigns
  • Goal setting and contracting
  • Goal setting and action planning
  • Yield, productivity and profitability metrics
  • Evaluation metrics and monitoring
  • Linking CX to business performance
  • Net Promoter Score and satisfaction metrics
17
Leadership Context
  • Team leadership in banking operations
  • Reconciliation and nostro/vostro management
  • Enterprise risk management in banks
  • Liquidity risk and asset-liability management
  • Business continuity and crisis management
  • Sanctions screening and PEP management
  • Relationship management and cross-selling
  • Liquidity and funding management
  • Investment portfolio management
  • Thought leadership
  • Category management and strategy
  • Safety management systems (ISO 45001)
  • Project management principles and lifecycle
  • Financial, management and cost accounting distinguished
  • Reporting quality and governance
18
Culture and Inclusion
  • Financial inclusion and agency banking
  • Financial inclusion strategy
  • Building a coaching culture
  • Financial inclusion and serving underbanked markets
  • Nomination, succession and diversity
  • The business case for diversity and inclusion
  • HR's role in culture, values and employer brand
  • Safety culture and leadership
  • Management accounts and dashboards
  • Managing virtual and cross-cultural teams
  • Brand strategy, identity and equity
  • Budget vs actual and variance
  • Service culture and brand promise
  • Building a customer-centric culture
  • Building a service culture
19
Client Relationships
  • Partnership building and multi-stakeholder platforms
  • Relationship management and retention
  • Managing difficult stakeholders
  • Stakeholder mapping in banking
  • Wealth, SME and corporate relationships
  • Stakeholder communications
  • Contract law and formation
  • Contract exit and renewal
  • Contractor safety management
  • Stakeholder mapping and engagement
  • Stakeholder mapping and partnering
  • Stakeholder rights and fair treatment
  • Procurement and contract value
  • Delivery, quality and stakeholder plan
  • Stakeholder identification and analysis
20
Risk and Compliance
  • Managing tax risk and audits
  • Cost and profitability analysis
  • Governance, risk and compliance (GRC)
  • The regulatory and legal environment
  • Governance and organisational value
  • Public, private and non-profit governance
  • Regulator and investor relations
  • Leading governance projects and change
  • Governance transformation and reform
  • Building governance maturity
  • Regulatory and digital transformation
  • Underwriting principles and risk selection
  • Insurance regulation and consumer protection
  • Vehicle documentation, compliance and consumer protection
  • Regulation of transport: authorities, conventions and licensing
21
Evidence and Research
  • Data protection and customer privacy
  • Data, analytics and customer insight
  • Working papers and evidence
  • Data analytics in audit
  • Substantive and analytical procedures
  • Evidence, judgement and scepticism
  • Data migration and cleansing
  • Learning analytics and data
  • Financial storytelling and data visualisation
  • Audit evidence, sampling and testing
  • Audit evidence, sampling and professional scepticism
  • Project data, reporting and analytics
  • AI and predictive project analytics
  • Data quality and governance
  • Building your professional portfolio and evidence of practice
22
Wellbeing and Resilience
  • Crisis, resilience and contingency planning
  • Operational risk and resilience
  • Stress testing and scenario analysis
  • Stress and psychosocial risk
  • Organisational resilience and adaptive strategy
  • Business continuity and resilience
  • Forecasting and planning
  • Stress testing credit portfolios
  • Stress testing and scenarios
  • Risk registers and monitoring
  • Communicating risk to the workforce
23
Workplace Context
  • Workforce management and scheduling
  • Proactive engagement and success
  • Win-back and re-engagement
  • Workforce planning and scheduling
  • Employee experience and engagement
  • Customer and community engagement
  • Customer and employee satisfaction
  • Assurance engagements and standards
  • Measuring engagement and impact
  • Policy and public engagement
  • Employee engagement models and drivers
  • Building trust and engagement
  • Advocacy and policy engagement
  • Data protection and employee privacy
  • The employee lifecycle and HR value chain
24
Practice and Business
  • Business partnering with the enterprise
  • Stakeholder mapping for the finance function
  • Leading finance projects and change
  • Financial modelling and scenario analysis
  • Continuous improvement of finance processes
  • Reconciliations and the financial close
  • Transfer pricing and international tax
  • AML, KYC and financial crime prevention
  • Embedding responsible business
  • Data visualisation for finance
  • Business continuity and recovery
  • Aligning service to brand and business
  • Building the business case for CX
  • Voice of the customer to the business
  • The banking system, intermediation and financial markets
25
Digital Delivery
  • Customer service technology stack
  • Technology selection and integration
  • Emerging service technologies
  • Digital, mobile and internet banking
  • Digital disruption and the future of banking
  • Digital transformation in banking
  • Branch-to-digital migration
  • Digital banking platforms and APIs
  • Payment technology and switches
  • Cybersecurity and fraud technology
  • Technology governance and change control
  • Emerging project technologies
  • Digital disruption and modern go-to-market
  • Digital and data-driven go-to-market
  • Digital marketing strategy
26
Programme Delivery
  • Programme governance
  • Programme cycle management in NGOs
  • Event planning timelines, run sheets and production schedules
  • Event risk, safety and contingency planning
  • The vehicle sales process from enquiry to delivery
  • Demand, master scheduling and material requirements planning
  • Capacity planning and line balancing
  • Projects and expansion: connecting the unserved
  • Range planning and category management
  • Mine planning and methods: surface and underground
  • Decision support and insight
  • Project management maturity assessment
  • Driving measurable delivery improvement
  • Developing the project business case
  • Project budgeting and financial control
27
Community and Family Context
  • Social media management: platforms, communities and algorithms
  • Sustainability and social impact in projects
  • Corporate social responsibility and community impact
  • Social media customer care
  • Community and lifelong learning
  • Environmental, social and governance (ESG)
  • Corporate responsibility and community
  • Family intervention planning
  • Communicating financial results
  • Trend analysis and foresight
  • Segmentation and needs analysis
28
Health Context
  • Psychodynamic and psychoanalytic approaches
  • Healthcare quality, safety and accreditation
  • Health financing: budgets, insurance and out-of-pocket realities
  • Procurement and stock management for health commodities
  • Health, safety and compliance in delivery
  • Customer and brand health metrics
  • Brand health and measurement
  • Healthy work design
  • Absence and health management
  • Forecasting and pipeline health
  • Attachment and developmental theory
  • Public health programmes: prevention and outreach
  • Telehealth and digital care delivery
  • Managing boundaries and dual relationships
29
Standards and Quality
  • Quality assurance and standards
  • Continuous improvement of programmes
  • Standard costing and variance analysis
  • Expected credit loss and portfolio quality
  • Measuring governance improvement
  • Product safety and standards
  • Sustainability standards (GRI, ISSB)
  • Continuous improvement cycles
  • Driving measurable safety improvement
  • Continuous environmental improvement
  • Management review and improvement
  • Continuous improvement and retrospectives
  • Quality planning and assurance
  • Quality control and continuous improvement
  • Integrated risk and quality control
30
Conflict and Resistance
  • Handling difficult customers and disputes
  • Managing resistance and reskilling
  • Integrity, confidentiality and conflicts
  • Working with conflict and change
  • Negotiation with banks, investors and suppliers
  • Managing resistance and capability
  • Conflict resolution and mediation
  • Managing pressure and difficult conversations
  • Difficult conversations and feedback
  • Negotiation and conflict resolution
  • Negotiation strategy and planning
  • Property viewings, offers and negotiation to close
  • Managing difficult conversations
  • Managing resistance and readiness
  • Conflicts of interest and procurement ethics
Learning Outcomes

What You Will Achieve

  • Establish a comprehensive understanding of Certified Occupational and Wellness Counsellor principles aligned with recognised counselling, coaching and ethical practice standards
  • Apply evidence-based methods to improve counselling, coaching and psychological wellbeing
  • Master counselling theories, models and approaches and assessment, case formulation and treatment planning
  • Apply therapeutic skills, alliance and communication and specialised populations and presenting concerns in real-world settings
  • Lead risk management, quality and compliance relevant to your field
  • Design stakeholder engagement and professional communication strategies
  • Use data-driven decision-making and performance-measurement tools effectively
  • Apply internationally recognised best practice to advance your career in counselling
Enrolment Process

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Frequently Asked Questions

Common Questions

What is the CORD2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CORD2?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CORD2 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CORD2 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CORD2 certification?

The Certified Occupational and Wellness Counsellor is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CORD2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CORD2?

The Certified Occupational and Wellness Counsellor is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CORD2?

The Certified Occupational and Wellness Counsellor carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CORD2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CORD2?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CORD2 strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Clinical Lead
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Senior Counsellor
NGO Sector
“

I earned my CORD2 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Wellbeing Programme Manager
Government
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