How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Technology Transformation Specialist in Malaysia

Q: What is the Certified Technology Transformation Specialist?

The Certified Technology Transformation Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Technology Transformation Specialist

Certified Technology Transformation Specialist: industry context, trends and professional standards
Computing fundamentals and IT concepts
The role of IT in business and value creation
IT operating models and organisation
Hardware, software and systems overview
The technology landscape and trends
IT professional roles and standards
Digital transformation and IT strategy
Ethics, responsibility and digital citizenship
IT service and product mindset
Career pathways and professional development

Automation, AI and Their Limits

Automation and where it genuinely pays
Artificial intelligence: capability, limits and responsible use
Correlation, causation and experiment design
Business continuity and disaster recovery
Reporting quality and governance
Management accounts and dashboards
Forecasting and planning
Decision support and insight
Communicating financial results
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Professional roles, boundaries and settings
Ethical principles and codes of practice
Managing boundaries and dual relationships
Peer support and consultation

Adoption and Lifecycle

Delivering technology change that people adopt
Technical debt and system lifecycle
Systems integration and the single source of truth
Building digital capability in an organisation
Sustaining ethical, effective practice
LAN, WAN and network design
Cost, performance and FinOps
Ethical frameworks and codes of practice
IT operations and service management
Duty of care and risk management
Record-keeping and data protection
Incident and problem management
Complaints, accountability and fitness to practise
Patching and change management
Legal responsibilities and professional bodies

Requirements and the Real Problem

Requirements and the specification gap
Delivering technology change that people adopt
Turning analysis into a decision
Client feedback and satisfaction
Process optimisation and RPA
System performance and tuning
Upgrades and roadmap management
Evidence-based improvement
Compliance and audit in ERP
Data governance in enterprise systems
Managing risk and difficult cases
Measuring ERP value
Lessons learned and development
Driving effective, ethical outcomes
Designing and facilitating groups

Data Quality and Sources

Data quality and the fitness-for-purpose test
Systems integration and the single source of truth
Turning analysis into a decision
Monitoring, observability and logging
Network security and zero trust
Cost, performance and capacity management
ETL/ELT and data pipelines
Big data platforms (Spark, Hadoop)
Streaming and real-time data
Data architecture and integration
Cloud data platforms
Statistics and exploratory data analysis
Supervised and unsupervised learning
Psychoeducation and workshops
Working with organisations on wellbeing

Security and Data Protection

Cybersecurity fundamentals and the human factor
Data protection and privacy by design
Cloud, infrastructure and the connectivity constraint
Measuring digital transformation impact
Professional ethics in technology
Data ethics, privacy and protection
Designing an intervention or programme
Ethical, risk and feasibility considerations
Professional case study and presentation
Digital accessibility and inclusion
Governance, risk and compliance
Sustainability and green IT
Regulatory awareness (GDPR and beyond)
IT KPIs, SLAs and scorecards
System performance and reliability metrics

Cloud, Connectivity and Cost

Cloud, infrastructure and the connectivity constraint
Technical debt and system lifecycle
Delivering technology change that people adopt
Evidence-based practice
Training and change management
Risk assessment and safety planning
Project governance and risk
Vendor and partner management
Reporting and enterprise analytics
Goal setting and contracting
Performance and optimisation
Treatment planning and review
Managing complexity and comorbidity
Workplace and organisational contexts
Smart contracts and dApps

Strategic Context

Service strategy, design and transition
IT strategy and business alignment
Innovation and technology investment
Business models for new tech
Ethics and responsible innovation
Scaling innovation to production
Digital transformation strategy
Innovation and experimentation culture
Data-driven and platform business models
Automated testing strategies
Emerging threats and defensive strategy
Innovation management and R&D
Strategic sourcing process and RFx
Payment innovation and fintech
Pricing strategy and models

Security

Risk, security and feasibility analysis
Risk management and security frameworks
Incident, problem and change management
Cloud and data security
Security by design
Incident response process
Goal setting and action planning
Cyber risk management
Awareness and security culture
Incident reporting and record-keeping
Security risk management methodology
Cybersecurity and fraud technology
Fraud risk and controls
Security governance and management systems
Ethics and professional conduct in security

Performance Measurement

Performance tuning and optimisation
KPIs and metric design
Scalability, availability and performance
Concurrency and performance
Performance and load testing
Measuring IT value and performance
Service KPIs: CSAT, NPS, CES, SLAs
Performance management in service
Coaching for performance
Banking KPIs and branch scorecards
Credit risk measurement and mitigation
Strategy execution and the balanced scorecard
Managing team performance and dynamics
High-performance team rituals and cadence
Contract performance and exit

Procurement and Supply

Third-party and supply-chain risk
Finance, procurement and supply modules
Fair trade and responsible supply
Inventory service levels and the cost of stockouts
Emergency, humanitarian and constrained procurement
Procurement and asset management under donor rules
Water supply systems: sources, treatment and distribution
Accountability and follow-through
Wellbeing and resilience coaching
Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Procurement and contract management
Supply market analysis
Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value

Workforce

Workforce management and scheduling
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Communicating risk to the workforce
Workforce and shift management in retail
Employee and manager self-service
Workforce reporting and storytelling with data
Cost of workforce and ROI of HR interventions
Future of work and workforce transformation
Customer (employee/manager) satisfaction
Recruitment marketing and candidate attraction

Ethics and Standards

Ethical and responsible technology
Digital ethics and algorithmic accountability
Embedding responsible business
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care
Legal and regulatory responsibility
Ethical decision-making under pressure
Sustainability and climate responsibility
Ethics and responsible leadership
Professional ethics and banking conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Responsible and sustainable banking

International Context

Global and comparative HR contexts
Global sourcing and international trade
International and cross-border tax
Measuring coaching outcomes
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Grades, standards and export certification (GlobalG.A.P.)
Global sourcing and trade
Governance, compliance and standards (ISO 27001)
IT governance frameworks (COBIT)
Enterprise architecture governance
Stakeholder mapping and business partnering
Strengths, flow and engagement

Sustainability

Environmental, social and governance (ESG)
Sustainability reporting and disclosure
Embedding sustainability in sourcing
Industrial utilities, energy and process safety interfaces
Energy efficiency and demand management
Mine water, tailings and environmental management
Integrated and sustainability reporting
The project environment and stakeholders
Sustainability and social impact in projects
Market analysis and environmental scanning
Sustainability and responsible marketing
The business case for productivity, quality and sustainability
Monitoring, evaluation and sustainability plan
Sustainability certification and standards
Sustainable and green banking

Learning and Knowledge

Deep learning and neural networks
Blended and hybrid learning design
Motivation and self-directed learning
Learning strategy and roadmaps
Building the learning brand
Aligning learning to performance
Leading the learning function
Training needs analysis and learning strategy
Instructional design and blended learning
Knowledge management and capability building
Learning technologies and the LMS
Learning strategy and business alignment
Learning cultures and the learning organisation
Learning transfer and capability building
Principles of teaching, training and learning

Health and Safety Context

Job safety analysis (JSA) and task risk
Meaning, purpose and values
Contractor and visitor safety
Predictive safety analytics
Automation and safety technology
Toolbox talks and safety communication
Resilience, wellbeing and stress management
Event risk, safety and contingency planning
Outcome and process measures
Evidence-based practice and research literacy
Health records, data and confidentiality
Safety management systems (ISO 45001)
Product safety and standards
Safety management systems overview (ISO 45001)
Safety culture and leadership

Technology Foundations

Digital transformation roadmaps
Team leadership in technology
Emerging-technology evaluation
Vendor selection and managing technology suppliers
Digital user experience and accessibility
Managing technology teams and technical work
Software design patterns and quality
Big data technologies and platforms
Network design, LAN/WAN and topologies
Systems analysis, design and modelling
Scaling technology and teams
Designing a technical solution or system
Software development lifecycle (SDLC)
Bridging business and technology
Capstone scoping: a real technology problem

Data and Evidence

Self-service analytics
Predictive and prescriptive analytics
Data products and stakeholder value
Data literacy and adoption
Turning insight into decisions
Servers, storage and data centres
Continuous improvement and DevOps metrics
Data and information requirements
Data structures and algorithms
Metrics, velocity and flow
Master data and configuration
Data and interoperability
Dashboards, reporting and the metric that misleads
Data storytelling and communicating findings
Data modelling and database design

Governance and Risk

Testing, quality assurance and defect economics
Version control and collaborative development
Quality assurance and code review
Risk, compliance and audit
Risk and regulatory considerations
Environmental legal compliance
Data, records and confidentiality tech
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Residual risk and ALARP
Risk registers and monitoring
Quality assurance of audit
Assurance engagements and standards
Audit risk and materiality
Corporate governance principles and purpose

Legal and Regulatory

Vendor, contract and asset management
Regulatory and privacy requirements
Practice management systems
Regulatory compliance and market requirements
Regulatory and fair-treatment obligations
Data privacy and consent
The regulatory landscape and central banking
Regulatory duty and accountability
Regulatory compliance and central-bank rules
Data protection and customer privacy
Regulatory reporting and audits
Legal and other requirements
Payment regulation and oversight
Regulatory and compliance requirements
Contract oversight in the public sector

Delivery and Projects

Agile delivery and iterative development
Agile and product operating models
Continuous improvement in delivery
IT project and portfolio management
Leading IT projects and change
Continuous improvement of delivery
Curriculum and programme design
Voice, communication and delivery
Continuous improvement of programmes
Project management principles and lifecycle
Cost reduction and efficiency programmes
Nutrient management planning and the 4R framework
Land-use planning, capability and degradation management
Team leadership in field and project settings
Psychometric and screening tools

Leadership and Decisions

IT service management and ITIL
Configuration and asset management
IT financial management and value
Identity and access management
Vulnerability management
IT service management and support operations
DevOps, CI/CD and release management
CI/CD and release management
Value management and business value
Leading project teams
Team development and effectiveness
Field sales and territory management
Tender and bid management
Reporting to leadership
Team leadership in sales and marketing

Capability and Training

Web and mobile application development
Front-end and back-end development
Measuring coaching and mentoring impact
Capability and skills frameworks
Leadership and management development
Coaching models and frameworks (GROW)
Organisation development principles and practice
Building a personal HR development plan
Competency framework development
Succession planning and talent pipelines
Talent sourcing channels and pipelines
Coaching and developing team members
Sales enablement and coaching
Gender, youth and social inclusion in agricultural development
Career pathways and continuing professional development

Change and Adoption

Managing resistance and upskilling
User adoption and change
Leading technology adoption and change
Managing resistance and capability building
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Agile and digital transformation projects
Regulatory change management
Communication strategy in change programmes
Ethics of technology in practice
Managing resistance and engagement

Operations and Service

Natural language processing
Quality, defects and reliability
Process modelling and mapping
APIs and service design
Continual service improvement
ERP concepts and business processes
Integration with quality and environment
Design review and quality
Productivity, collaboration and workflow tools
Process improvement and lean thinking
Quality management and standards
Queue management and service flow
Self-service and digital support
Operational efficiency and productivity
Design thinking for service

Cost and Investment

Roadmapping and investment
Non-revenue water, metering and cost recovery
Pricing, promotions and markdowns in retail
Emerging tools and innovation
Health financing: budgets, insurance and out-of-pocket realities
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Budget vs actual and variance
Cost and profitability analysis
Data visualisation for finance
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts

Stakeholders and Vendors

Negotiation with vendors
ERP platforms and vendors
Stakeholder and gap analysis
Presenting and influencing
Working with referrers and multidisciplinary teams
Negotiation with buyers, suppliers and financiers
Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration
Influencing and presenting insights
Managing difficult stakeholders
Stakeholder mapping and engagement
Vendor and faculty management
Stakeholders and users of financial information
Stakeholders, agency and accountability

Communication and Documentation

Business intelligence and reporting
Professional and technical documentation
Cryptography and secure communications
Communicating with families and carers
Communicating technical information to diverse audiences
Data quality, analysis and reporting
Professional report writing and presentation
Communication and interpersonal skills
Professional and persuasive communication
Transaction monitoring and suspicious reporting
Process and control documentation
Proposal development and donor reporting
Vehicle documentation, compliance and consumer protection
The media and telecommunications landscape
Professional writing and reports

Users and Customers

Managing user and customer expectations
Interaction and experience design
Productivity and efficiency improvement
Buyer behaviour and the customer journey
Voice of the customer and feedback
Account opening, KYC and customer due diligence
Supply market analysis and Porter’s forces
Supplier market analysis and competition
Strategic customer relationships
Comparable sales analysis and market evidence
Insurance products and lines of business
Customer onboarding and lifecycle
Banking products, services and delivery channels
Customer and community engagement
Treating customers fairly and market conduct

Frequently Asked Questions

Common Questions

What is the CTTS3 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CTTS3?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CTTS3 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CTTS3 internationally recognised?

What is the cost of the CTTS3 certification?

The Certified Technology Transformation Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CTTS3 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CTTS3?

The Certified Technology Transformation Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CTTS3?

The Certified Technology Transformation Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CTTS3 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CTTS3?

Graduates progress towards CHRO and senior people-management roles. The CTTS3 strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Technology Transformation Specialist