What is the Certified Simulation and Business Game Designer?

The Certified Simulation and Business Game Designer is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Learning & Development.

How long does this certification take?

The programme takes 12 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Expert / Executive Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Simulation and Business Game Designer in Malawi

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Simulation and Business Game Designer

Certified Simulation and Business Game Designer: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Curriculum and Progression

Curriculum, qualifications and accreditation
Assessment that measures capability
Designing learning for transfer, not coverage
Facilitation in mixed-ability, multilingual rooms
Learning transformation and modernisation
Digital learning strategy
Managing the training function as a business
Skills-based and continuous learning
Scaling learning across the organisation
Coaching, mentoring and on-the-job development
Sustaining transformation and benefits
Measuring learning transformation impact
Professional ethics in education and training
Academic integrity and honesty
Inclusion, accessibility and fairness

Assessment That Measures Capability

Assessment that measures capability
Curriculum, qualifications and accreditation
Evaluating learning: from reaction to results
Knowledge management and organisational learning
Inclusive learning and accessibility
Stakeholder mapping and partnering
Consulting with sponsors and managers
Marketing and promoting learning
Influencing and gaining buy-in
Professional writing and documentation
Presenting learning proposals and impact
Managing learner expectations
Collaboration with subject experts
Leading learning projects and change
Safeguarding and learner welfare

Blended and Digital Design

Digital, blended and low-bandwidth delivery
Designing learning for transfer, not coverage
Inclusive learning and accessibility
Assessment design and methods
Formative and summative assessment
Rubrics, marking and moderation
Evaluation of training (Kirkpatrick)
Feedback and learner analytics
Accreditation and certification
Individual development planning
Peer learning and communities of practice
Reflective practice and journaling
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration

Evaluating the Design

Evaluating learning: from reaction to results
Assessment that measures capability
Designing learning for transfer, not coverage
Building the learning brand
Aligning learning to performance
Leading the learning function
Onboarding and induction design
Technical and compliance training
Sales and customer-service training
Apprenticeships and work-based learning
Higher and further education contexts
Language and communication training
Creativity and critical-thinking development
Wellbeing and personal-effectiveness learning
Community and lifelong learning

Design for Transfer

Designing learning for transfer, not coverage
Diagnosing whether training is the answer
Assessment that measures capability
Social and collaborative learning
Accessibility and universal design
Emerging learning technologies
Content curation and management
AI and adaptive learning
Data-driven learning design
Dashboards and reporting
Learning data privacy and ethics
Innovation in learning technology
Learning strategy and roadmaps
L&D operating models and governance
Academic and training administration

Needs Before Content

Diagnosing whether training is the answer
Learning needs analysis at organisational level
Designing learning for transfer, not coverage
Reflective practice and iteration
Professional portfolio and presentation
Peer review and feedback
Design review and quality assurance
Completion, engagement and impact metrics
Learning needs analysis (TNA)
Writing learning objectives and outcomes
Sequencing, chunking and scaffolding
Designing for different learning modalities
Storyboarding and content development
Learning materials and job aids
Presentation and public-speaking skills

Learning Technology

Analytical techniques and bias
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Vendor and technology management
CRM and sales technology
Equipment and technology
Digital tax administration
Delivering technology change that people adopt
Vendor selection and managing technology suppliers
Digital user experience and accessibility
Managing technology teams and technical work
Digital ethics and algorithmic accountability
Building digital capability in an organisation
E-learning authoring and development
Demonstration, on-farm trials and technology transfer

Evidence and Analytics

Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics
Sales analytics and forecasting tools
Market research design and methods
Qualitative and quantitative research
Translating insight into strategy
Interpreting financial statements
Baseline surveys and data collection tools
Data quality, analysis and reporting
Integrated and sustainability reporting
Reporting quality and governance
Sales analytics and metrics
Data quality and the fitness-for-purpose test

Workforce Context

Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Onboarding and induction programme design
Managing resistance and engagement
Communicating risk to the workforce
Worker engagement and empowerment
Motivation theories and engagement
Workforce and shift management in retail
Strengths, flow and engagement
Building trust and engagement
Customer onboarding and lifecycle
Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards

Leadership and Management

Quality management on site: inspections, hold points and defects
Subcontractor and supplier management
Front office and reservations management
Budget vs actual and variance
Social media management: platforms, communities and algorithms
Cost and profitability analysis
Procurement and stock management for health commodities
Management accounts and dashboards
Decision support and insight
Duty of care and risk management
Practice management systems
Travel risk management
Journey management and tracking
Tax risk management
Turning analysis into a decision

Communication

Communicating financial results
Professional case study and presentation
Communicating with families and carers
Professional writing and reports
Psychoeducation and public communication
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Communication planning and management
Reporting and dashboards
Professional report and presentation
Metrics and reporting
Voice, communication and delivery
Management reporting and decision support

Stakeholders and Clients

Forecasting and planning
Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholder mapping in banking
Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder communications
Learner and stakeholder satisfaction
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Shareholder and stakeholder rights
Employment relationship and the psychological contract

Change and Adoption

Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Measuring growth and transformation impact
Data visualisation for finance
Foreign exchange and hedging
Change management and adoption
The finance function and digital transformation
Cost concepts, classification and behaviour

Standards and Quality

Continuous environmental improvement
Management review and improvement
Integration with quality and environment
Certification and continual improvement
Design review and quality
Process improvement and lean thinking
Quality management and standards
Productivity and efficiency improvement
Professional standards and ethics (CIPS)
Supplier development and improvement
Data quality and master data management
Continuous improvement and retrospectives
Driving measurable delivery improvement
Delivery, quality and stakeholder plan
Quality planning and assurance

Cost and Value

Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback
Cost of capital and WACC
Capital structure and financing decisions
Real options and strategic investment
Financial modelling and scenario analysis
Continuous improvement of finance processes
Options appraisal and cost-benefit
Cost of accidents and prevention value
Financial, management and cost accounting distinguished
Financial statements and the accounting equation
Ethics and professional standards in finance
Costing methods: absorption, marginal and activity-based

Programme Delivery

Capstone scoping: a real project or programme
Designing the project plan and schedule
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Building project relationships
Project management software and tools
Scheduling and planning tools
Project data, reporting and analytics
Automation in project delivery
Demand, master scheduling and material requirements planning
Capacity planning and line balancing
Projects and expansion: connecting the unserved
Range planning and category management

Strategic Context

Sustainability strategy and materiality
Training needs analysis and learning strategy
Reward strategy and total reward frameworks
Wellbeing and holistic health strategy
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Setting strategic priorities and choices
Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Growth strategy and demand generation
Capstone scoping: a real growth or brand challenge
Designing a marketing or sales strategy
Marketing strategy and the mix

Governance and Compliance

Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Leading project governance
Health, safety and compliance in delivery
Financial risk in projects
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Programme governance and assurance
Governance of campaigns and spend
Residual risk and ALARP
Risk registers and monitoring
Psychodynamic and psychoanalytic approaches
Policy, planning and objectives

Culture and Motivation

Security culture and awareness
Professional roles, boundaries and settings
Working with organisations on wellbeing
Wellbeing and resilience coaching
Meaning, purpose and values
Team leadership and motivation
Motivation and engagement
Advocacy and policy engagement
Managing boundaries and dual relationships
Peer support and consultation
Ethical frameworks and codes of practice
Creating a coaching culture
Complaints, accountability and fitness to practise
Service culture and brand promise
Building a customer-centric culture

Inclusion and Access

Legal responsibilities and professional bodies
Access to finance, grants and investment
Access to finance and de-risking
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Access control systems and identity management
Client feedback and satisfaction
Evidence-based improvement
Brand equity and positioning
Financial inclusion and the evolving customer
Digital accessibility and inclusion
Identity and access management

Operations and Administration

Driving measurable service improvement
Customer service and CX strategy
Aligning service to brand and business
Customer-centric operating models
Designing a service or experience improvement
Queue management and service flow
Operational efficiency and productivity
Design thinking for service
Service analytics and dashboards
Emerging service technologies
Growing value through service
Tax administration and compliance
Policy administration and customer service in insurance
The vehicle sales process from enquiry to delivery
In-process quality control and inspection

Market and Client Development

Brand and reputation as strategic assets
Sales enablement and coaching
Marketing and sales ethics
Brand safety and responsible marketing
Marketing and sales KPIs and dashboards
Customer and brand health metrics
Market and customer analysis
Campaign or go-to-market plan
Value proposition and messaging
Brand health and measurement
Customer success and retention
Brand guidelines and consistency
Measuring brand health
Treating customers fairly and market conduct
Data ethics and customer privacy

Ethics and Professionalism

Conflicts of interest and procurement ethics
Roles, standards and professional conduct
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service
Roles, conduct and professional standards in banking
Ethics and integrity in banking
Professional ethics and banking conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Bribery, corruption and conduct risk
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Ethical principles and codes of practice
Sustaining ethical, effective practice

Cross-Cultural Practice

Vehicle specifications, trims and options in customer language
Managing virtual and cross-cultural teams
Cross-cultural communication
International and cross-border tax
Public, private and non-profit governance
Responsible and sustainable governance
Governance frameworks and codes
Product safety and standards
Environmental governance and climate risk
Leadership and management development
Attrition, engagement and productivity analytics

Knowledge and Content

Content marketing and editorial
Process and control documentation
Tender planning and documentation
Knowledge management and sharing
Knowledge management and capability building
Transfer pricing documentation
Vehicle documentation, compliance and consumer protection
Content strategy across platforms
Creating content that performs: formats, hooks and production
Managing risk and difficult cases
Record-keeping and data protection
Lessons learned and knowledge management
Data, records and confidentiality tech

Groups and Communities

Collaboration and teamwork
Servant leadership and self-organising teams
Virtual and distributed teams
Leading project teams
Team development and effectiveness
Coaching and developing team members
Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Team leadership in field and project settings
Lessons learned and development
High-performance team rituals and cadence
Productivity, collaboration and workflow tools
Corporate responsibility and community
Leading security teams

Learning Practice

Questioning, discussion and active learning
Virtual and hybrid facilitation
Blended and hybrid learning design
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning
Motivation and self-directed learning
Facilitation, coaching and mentoring
Driving effective, ethical outcomes
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Responsible use of AI in learning
Learning KPIs and scorecards
Driving measurable learning impact
Learning in the flow of work

People Development

Coaching and quality monitoring
Training and capability building
Coaching for performance
Advertising and creative development
Development banking and project finance
Message development and testing
Supplier development and innovation
Continuing professional development
Measuring development impact
Talent and capability ecosystems
Feedback and developmental conversations
Real estate development and project appraisal
Proposal development and donor reporting
Attachment and developmental theory
Designing and facilitating groups

Performance and Evaluation

Monitoring, evaluation and learning for accountability
Retail performance metrics: sales densities, conversion and basket
Psychoeducation and workshops
Psychometric and screening tools
Sustainability and social impact in projects
Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Funnel, pipeline and conversion metrics
Continuous feedback and performance conversations
Designing an intervention or programme
Leading and lagging metrics
Managing team performance and dynamics

Frequently Asked Questions

Common Questions

What is the CSIM certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CSIM?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CSIM certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CSIM internationally recognised?

What is the cost of the CSIM certification?

The Certified Simulation and Business Game Designer is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CSIM certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CSIM?

The Certified Simulation and Business Game Designer is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CSIM?

The Certified Simulation and Business Game Designer carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CSIM while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CSIM?

Graduates progress towards CHRO and senior people-management roles. The CSIM strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Simulation and Business Game Designer