What is the Certified Interpersonal Skills Specialist?

The Certified Interpersonal Skills Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Interpersonal Skills Specialist in Malawi

Executive Summary

Certified Interpersonal Skills Specialist

Designed for today’s high-impact professionals, the Certified Interpersonal Skills Specialist (CISS3) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in information technology, software, data and digital systems.

This 10 Weeks programme is structured around ITIL, ISO/IEC and recognised technology and cybersecurity standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CISS3 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Interpersonal Skills Specialist

Acronym

CISS3

Who Should Enrol?

IT and Systems Professionals
Software Developers and Engineers
Data and Analytics Specialists
IT Managers and Solution Architects

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior engineering, architecture and IT leadership roles

Professional Recognition

Credential aligned with ITIL, ISO/IEC and recognised technology and cybersecurity standards

Leadership Capability

Develop the strategic and operational skills to lead complex information technology functions

Organisational Impact

Design and implement information technology systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to information technology

Global Employability

Qualify for information technology roles across technology firms, corporates, startups and public institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Systems, Architecture and Infrastructure

✦Software Development and Application Delivery

✦Data, Analytics and Emerging Technologies

✦Networks, Cloud and Platform Engineering

✦IT Service Management and Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Interpersonal Skills Specialist

Certified Interpersonal Skills Specialist: industry context, trends and professional standards · Computing fundamentals and IT concepts · The role of IT in business and value creation · IT operating models and organisation

2

Cloud, Connectivity and Cost

Descriptive statistics and reading a distribution · Technical debt and system lifecycle · Delivering technology change that people adopt · Business continuity and disaster recovery

3

Automation, AI and Their Limits

Automation and where it genuinely pays · Artificial intelligence: capability, limits and responsible use · Correlation, causation and experiment design · Psychodynamic and psychoanalytic approaches

4

Adoption and Lifecycle

Delivering technology change that people adopt · Technical debt and system lifecycle · Systems integration and the single source of truth · Data modelling and database design

5

Requirements and the Real Problem

Requirements and the specification gap · Delivering technology change that people adopt · Turning analysis into a decision · Client feedback and satisfaction

6

Data Quality and Sources

Data quality and the fitness-for-purpose test · Systems integration and the single source of truth · Turning analysis into a decision · Designing and facilitating groups

7

Security and Data Protection

Cybersecurity fundamentals and the human factor · Data protection and privacy by design · Cloud, infrastructure and the connectivity constraint · Big data platforms (Spark, Hadoop)

8

Security

Incident response process · Workplace and organisational contexts · Cyber risk management · Incident and problem management

9

Performance Measurement

KPIs and metric design · IT KPIs, SLAs and scorecards · System performance and reliability metrics · Concurrency and performance

10

Procurement and Supply

Change talk and readiness · Goal setting and action planning · Procurement and stock management for health commodities · Conflicts of interest and procurement ethics

11

Workforce

Strategic workforce planning and demand forecasting · Communicating risk to the workforce · Workforce and shift management in retail · Workforce management and scheduling

12

Ethics and Standards

Ethics and responsible innovation · Digital ethics and algorithmic accountability · Professional ethics in technology · Data ethics, privacy and protection

13

International Context

Transfer pricing and international tax · Cross-border data and transfers · Cross-cultural and global inclusion · Global and comparative HR contexts

14

Sustainability

Sustainability and green IT · Control environment and risk assessment · Emerging assurance areas (ESG) · Sustainability, ESG and integrated value

15

Learning and Knowledge

Knowledge management and capability building · Learning transfer and capability building · Monitoring, evaluation and learning for accountability · Lessons learned and knowledge management

16

Health and Safety Context

Regulatory compliance and biosafety · Safety management systems (ISO 45001) · Product safety and standards · Health and safety legal duties

17

Technology Foundations

Digital transformation roadmaps · Innovation and technology investment · Team leadership in technology · Data governance in enterprise systems

18

Data and Evidence

Data products and stakeholder value · Data literacy and adoption · Turning insight into decisions · Servers, storage and data centres

19

Governance and Risk

Governance, compliance and standards (ISO 27001) · IT governance frameworks (COBIT) · Enterprise architecture governance · Risk, compliance and audit

20

Legal and Regulatory

Regulatory awareness (GDPR and beyond) · Vendor, contract and asset management · Regulatory and privacy requirements · Regulatory liquidity ratios (LCR, NSFR)

21

Delivery and Projects

IT project and portfolio management · Leading IT projects and change · Agile delivery and iterative development · Continuous improvement in delivery

22

Leadership and Decisions

Vulnerability management · Upgrades and roadmap management · IT service management and support operations · IT operations and service management

23

Capability and Training

Front-end and back-end development · Web and mobile application development · Proposal development and donor reporting · Attachment and developmental theory

24

Change and Adoption

User adoption and change · Agile and digital transformation projects · Managing resistance and readiness · Measuring change and project impact

25

Operations and Service

Service strategy, design and transition · Continual service improvement · Quality, defects and reliability · Process modelling and mapping

26

Cost and Investment

Roadmapping and investment · Pricing, promotions and markdowns in retail · Working with referrers and multidisciplinary teams · Health financing: budgets, insurance and out-of-pocket realities

27

Stakeholders and Vendors

Stakeholder mapping and business partnering · Presenting and influencing · Negotiation with vendors · Communicating with families and carers

28

Communication and Documentation

Cryptography and secure communications · Professional and technical documentation · Environmental monitoring and reporting · Incident reporting and record-keeping

29

Users and Customers

Scaling innovation to production · Managing user and customer expectations · Prioritising experience investments · Sustaining strategic customer focus

30

Strategic Context

Emerging threats and defensive strategy · IT strategy and business alignment · Business models for new tech · Automated testing strategies

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Cloud, Connectivity and Cost — applied to your own work
Automation, AI and Their Limits — applied to your own work
Adoption and Lifecycle — applied to your own work
Requirements and the Real Problem — applied to your own work
Data Quality and Sources — applied to your own work
Security and Data Protection — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Interpersonal Skills Specialist — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CISS3 certification?

The Certified Interpersonal Skills Specialist (CISS3) is a Advanced-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in information technology, software, data and digital systems with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CISS3?

This certification is ideal for IT and Systems Professionals, Software Developers and Engineers, Data and Analytics Specialists and IT Managers and Solution Architects, and other professionals seeking to formalise their expertise in information technology, software, data and digital systems with a globally recognised credential.

How long does the CISS3 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CISS3 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with ITIL, ISO/IEC and recognised technology and cybersecurity standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CISS3 certification?

The Certified Interpersonal Skills Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CISS3 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CISS3?

The Certified Interpersonal Skills Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CISS3?

The Certified Interpersonal Skills Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CISS3 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CISS3?

Graduates progress towards senior engineering, architecture and IT leadership roles. The CISS3 strengthens your expertise in information technology, software, data and digital systems and positions you for advancement across technology firms, corporates, startups and public institutions.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

IT Director

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Solutions Architect

NGO Sector

“

I earned my CISS3 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Data Lead

Government

Certified Interpersonal Skills Specialist

Certified Interpersonal Skills Specialist

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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