What is the Certified Demand and Supply Planning Expert?

The Certified Demand and Supply Planning Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Procurement & Supply Chain.

How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Demand and Supply Planning Expert in Malawi

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Demand and Supply Planning Expert

Certified Demand and Supply Planning Expert: industry context, trends and professional standards
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement's contribution to organisational strategy
Categories of spend and stakeholders
Professional standards and ethics (CIPS)
Public versus private procurement
Supply markets and the enabling environment
Sustainability and responsible sourcing
Digital procurement and the future of the profession
Career pathways and professional development

Lead Time and Variability

Freight, transport mode and route reliability
Inventory service levels and the cost of stockouts
Supplier dependency, development and continuity
Specification writing and the specification trap
Spend analysis and demand aggregation
Supply market analysis and Porter’s forces
Global sourcing and international trade
Sourcing plans and go-to-market
Contract law fundamentals and formation
Terms, conditions and clauses
Service-level agreements and KPIs
Dispute resolution and claims
Supplier onboarding and due diligence
Supplier segmentation and relationship strategy
Supplier relationship management (SRM)

Supplier Capacity and Dependency

Supplier dependency, development and continuity
Supplier market analysis and competition
Contract performance, remedies and variations
Influencing and negotiation with stakeholders
Professional reporting and documentation
Presenting sourcing recommendations
Managing supplier communications
Leading procurement projects and change
Team leadership in procurement
Procurement transformation and operating models
Digital procurement roadmaps
Value and savings programmes
Category and supplier innovation
Agile and collaborative delivery
Professional ethics and codes (CIPS)

Cost to Serve

Total cost of ownership versus purchase price
Freight, transport mode and route reliability
Warehouse operations and stock accuracy
Spend analytics and dashboards
Supplier and contract management systems
E-sourcing and e-auctions
Supply chain visibility and control towers
System selection and implementation
Cybersecurity and data protection
AI, blockchain and digital supply chains
Supply chain risk identification and mapping
Risk assessment and prioritisation
Supplier financial and operational risk
Business continuity and contingency planning
Resilience and network redundancy

Disruption and Continuity Planning

Supplier dependency, development and continuity
Emergency, humanitarian and constrained procurement
Freight, transport mode and route reliability
Compliance, audit and accountability
Procurement KPIs and savings measurement
Total cost and value delivered
Process efficiency and cycle time
Continuous improvement and lean procurement
Supplier and category performance
Procurement maturity assessment
Driving measurable procurement value
Capstone scoping: a real sourcing or supply challenge
Spend and situation analysis
Designing a sourcing or supply strategy
Business case and savings plan

Demand and Requirement Planning

Demand management and controlling maverick spend
Inventory service levels and the cost of stockouts
Supplier market analysis and competition
Procurement fraud, collusion and bid rigging
Public procurement frameworks and principles
Competitive bidding and tender management
Transparency, fairness and value for money
Evaluation criteria and award
Probity, integrity and anti-corruption
Framework agreements and aggregation
Complaints, challenge and remedies
Contract oversight in the public sector
Internal customers and business partnering
Cross-functional collaboration
Integrity, transparency and fair dealing

Service Level Decisions

Inventory service levels and the cost of stockouts
Total cost of ownership versus purchase price
Demand management and controlling maverick spend
Capacity and production planning
Warehouse and stock control systems
ABC analysis and stock optimisation
Obsolescence and working-capital impact
Operations performance and throughput
E-procurement and procure-to-pay systems
Geopolitical and disruption risk
Insurance, hedging and mitigation
Crisis management and recovery
Ethical and reputational risk
Monitoring and early-warning systems
Ethical sourcing and modern slavery

Workforce

Employee voice, surveys and action planning
Employee and manager self-service
Workforce reporting and storytelling with data
Cost of workforce and ROI of HR interventions
Workforce planning and the capability gap
Employee relations, discipline and fair process
Employee engagement and what actually drives it
Communicating risk to the workforce
Workforce and shift management in retail
Analytical techniques and bias
Workforce management and scheduling
Belonging, culture and employee resource groups
Future of work and workforce transformation
Customer (employee/manager) satisfaction
Employer branding and employee value proposition (EVP)

Customers and Demand

Demand planning and forecasting
Demand and supply planning (S&OP)
Know Your Customer and enhanced due diligence
Data protection and customer privacy
Data, analytics and customer insight
Customer segmentation and needs analysis
Customer journey and experience design
Strategic workforce planning and demand forecasting
Buyer behaviour and the customer journey
Voice of the customer and feedback
Strategic customer relationships
Policy administration and customer service in insurance
Vehicle specifications, trims and options in customer language
Customer retention in the vehicle ownership cycle
Demand, master scheduling and material requirements planning

Change and Improvement

Continuous improvement and retrospectives
Driving measurable delivery improvement
Baseline setting and change control
Quality control and continuous improvement
Sales and marketing transformation
Measuring growth and transformation impact
Continuous improvement and optimisation
Preparing financial statements
Digital and market transformation
Continuous improvement and lessons learned
Behaviour change and adoption of innovations
The finance function and digital transformation
Continuous improvement of finance processes
Regulatory change management
Communication strategy in change programmes

Safety and Continuity

Business continuity and crisis management
Safety management systems (ISO 45001)
Product safety and standards
Safety management systems overview (ISO 45001)
Safety culture and leadership
Safety communication and campaigns
Influencing and safety leadership
Wellbeing and holistic health strategy
Confidentiality and health data
Financial reporting frameworks (IFRS/GAAP)
Designing a safety programme or control
Contractor and visitor safety
Predictive safety analytics
Automation and safety technology
Toolbox talks and safety communication

Professional Standards

Professional ethics and responsibility (PMI)
Conflicts of interest and procurement ethics
Professional standards and ethics
Marketing and sales ethics
Conflicts of interest and transparency
Interpreting financial statements
Integrated and sustainability reporting
Roles, standards and professional conduct
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service
Data ethics and customer privacy
Bribery, corruption and conduct risk
Ethics and independence
Ethics in communications

Knowledge and Records

Learning strategy and business alignment
Learning cultures and the learning organisation
Blended and hybrid learning design
Motivation and self-directed learning
Learning strategy and roadmaps
Building the learning brand
Aligning learning to performance
Leading the learning function
Training needs analysis and learning strategy
Instructional design and blended learning
Knowledge management and capability building
Cognitive load and learning science
The learning and development profession
Learning technologies and the LMS
Learning transfer and capability building

Performance Management

Logistics performance and cost control
Performance measurement and scorecards
Managing underperformance and risk
Performance management in service
Coaching for performance
Operational efficiency and channel management
Operational efficiency and cost-to-income
Sales performance and pipeline management
Social performance and outreach
Benchmarking against best practice
Performance management systems and cycles
Cost reduction and efficiency programmes
Performance measurement and KPI dashboards
Linking performance to reward and consequence
Continuous feedback and performance conversations

Procurement Practice

Innovation and value from suppliers
Negotiating with suppliers
Governance of procurement decisions
Responsible and sustainable procurement
Talent sourcing channels and pipelines
Procurement’s contribution to organisational strategy
Category management and strategy development
Sourcing strategies and portfolio (Kraljic)
Contract types and risk allocation
Contract administration and variation
Contract performance and exit
Contract law and formation
Contract exit and renewal
Tender planning and documentation
Supplier development and innovation

Supply Chain and Logistics

Inventory management and optimisation
Carbon, scope 3 and sustainable logistics
Logistics and distribution network design
Transport modes, planning and optimisation
Service quality and the passenger experience in transport
Water supply systems: sources, treatment and distribution
Management accounts and dashboards
Procurement and stock management for health commodities
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Regulation of transport: authorities, conventions and licensing
Livestock records, performance and productivity metrics
Receivables, payables and inventory management
Ethical supply chains
Supply chain and cargo security
Storage, drying and stock management

Cost and Value

Earned value and forecasting
Cost-benefit and investment appraisal
Project budgeting and financial control
Funding, cash flow and financing
Value and benefits management
Financial risk in projects
Procurement and contract value
Value engineering and optimisation
Realising and measuring project value
Cost estimation and budgeting
Earned value management
Short-term financing and money markets
Investment of surplus funds
Financial risk management and derivatives
Governance and organisational value

Risk, Control and Integrity

Underwriting principles and risk selection
Claims investigation and fraud indicators
In-process quality control and inspection
Ground control and strata management
Reporting quality and governance
Duty of care and risk management
Managing risk and difficult cases
Ethical, risk and feasibility considerations
Risk assessment and safety planning
Project governance and assurance
Project governance frameworks
Fraud risk and controls
Control monitoring and reporting
Risk-based audit planning
Data analytics in audit

Legal and Regulatory

Regulatory compliance and central-bank rules
Regulatory reporting and audits
Regulatory liquidity ratios (LCR, NSFR)
ABC analysis and stock policy
Budget vs actual and variance
Accounting concepts, principles and the regulatory landscape
The regulatory and legal environment
Legal and regulatory responsibility
Environmental legal compliance
Legal, cost and feasibility analysis
Policy, planning and objectives
Tariffs, regulation and the economics of essential services
Regulation, ethics and misinformation in media and telecoms
Legal responsibilities and professional bodies
Cost and profitability analysis

Data and Measurement

Banking KPIs and branch scorecards
Service quality and turnaround metrics
Transaction monitoring and suspicious reporting
Evidence, judgement and scepticism
Professional report and presentation
Metrics and reporting
Data migration and cleansing
Management reporting and decision support
Board reporting and information flows
Governance of ESG and reporting
Applicant tracking systems and recruitment analytics
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Service KPIs: CSAT, NPS, CES, SLAs
Complaint data and learning

Stakeholders and Negotiation

Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Managing boundaries and dual relationships
Forecasting and planning
The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Stakeholder engagement strategy
Negotiation and conflict management
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholder mapping in banking
Negotiation and influencing

Leadership and Decisions

Capital structure and financing decisions
Working capital management and the cash cycle
Cash flow forecasting and liquidity management
Conflicts of interest management
Leadership and management development
Coaching leaders and managers
Offer management, negotiation and pre-boarding
Vendor management and system governance
Inclusion and the fairness of people decisions
Management and board reporting
Data visualisation for finance
Grant compliance and restricted funding management
NGO financial management and budget-versus-actual discipline
Procurement and asset management under donor rules
Reinsurance and capacity management

Projects and Delivery

Materials requirements planning (MRP)
Governance of the CX programme
Voice of the customer programmes
Loyalty programmes and rewards
Workforce planning and scheduling
Leading service projects and change
Banking products, services and delivery channels
Leading banking projects and change
Development banking and project finance
Communications strategy and planning
Route planning and optimisation
Leading project teams
Decision support and insight
Building high-performing project teams
Marketing planning and budgeting

Systems and Technology

Email and marketing automation
Marketing technology stack
CRM and marketing automation platforms
Communicating financial results
Scaling technologies and business models
Digital advisory, e-extension and mobile services
Traceability, recall and quality assurance systems
Quality management systems and audits
Digital and self-service transformation
Closed-loop feedback systems
Self-service and digital support
Agile and digital transformation projects
Portfolio and resource management systems
Automation in project delivery
Emerging project technologies

Operations and Quality

Planning performance and service
Business process mapping
The HR function: roles, operating models and value creation
Quality assurance and standards
Process automation and workflow
The HR operating model and business partnering
Psychodynamic and psychoanalytic approaches
Integration with quality and environment
Design review and quality
Productivity, collaboration and workflow tools
Process improvement and lean thinking
Quality management and standards
Productivity and efficiency improvement
Data quality and master data management
The vehicle sales process from enquiry to delivery

Sustainability and Ethics

Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Sustainability and social impact in projects
Market analysis and environmental scanning
Sustainability and responsible marketing
Monitoring sustainability outcomes
Corporate social responsibility and community impact
Monitoring, evaluation and sustainability plan
Housing, welfare and environmental management
Animal welfare standards and ethical husbandry
Corporate social responsibility communications
Sustainability, ESG and integrated value
Attachment and developmental theory
Responsible and sustainable governance

Capability and Development

Message development and testing
Training needs analysis
Continuing professional development
Measuring development impact
Feedback and developmental conversations
Career and talent development
Capability and skills frameworks
Organisation development principles and practice
Competency framework development
Succession planning and talent pipelines
High-potential identification and talent reviews
Delegating for development
Managing resistance and capability building
Real estate development and project appraisal
Proposal development and donor reporting

Communication and Documentation

Psychoeducation and public communication
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Communication planning and management
Reporting and dashboards
Project data, reporting and analytics
Document and configuration management
Integrated marketing communications
Dashboards and performance reporting
Media and public communication
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Data quality, analysis and reporting

Strategic Context

Aligning marketing and sales (smarketing)
Brand and reputation as strategic assets
Growth strategy and demand generation
Agile marketing and experimentation
Brand safety and responsible marketing
Marketing and sales KPIs and dashboards
Market and customer analysis
Designing a marketing or sales strategy
Campaign or go-to-market plan
Marketing strategy and the mix
Brand strategy, identity and equity
Key account management strategy
Building strategic customer relationships
AI and personalisation in marketing
Market research design and methods

International Trade

Traceability, certification and export requirements
Cross-cultural and global inclusion
Global and comparative HR contexts
International and cross-border tax
Professional roles, boundaries and settings
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Business model design and innovation
Setting strategic priorities and choices
Scenario planning and foresight
Aligning teams around strategy
Strategy execution and the balanced scorecard

Certified Demand and Supply Planning Expert

Certified Demand and Supply Planning Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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