What is the Certified Consumer Rights and Protection Expert?

The Certified Consumer Rights and Protection Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Customer Service & Administration.

How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Consumer Rights and Protection Expert in Mauritania

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Consumer Rights and Protection Expert

Certified Consumer Rights and Protection Expert: industry context, trends and professional standards
Corporate governance principles and purpose
Governance, risk and compliance (GRC)
The regulatory and legal environment
Stakeholders, agency and accountability
Codes, standards and best practice (OECD)
Professional roles and ethics
Governance and organisational value
Public, private and non-profit governance
Trends: ESG, transparency and stakeholder capitalism
Career pathways and professional development

Protecting the Site

Layered defence and site protection
Access control, screening and visitor management
Security technology selection and operation
Information security fundamentals
Protecting data and information assets
Cyber-physical systems and OT security
Converged security operations
Access, identity and credential security
Insider threat and data loss prevention
Incident response across cyber and physical
Security of surveillance and access systems
Governance of converged security
Emerging cyber-physical threats
Capstone scoping: a real security challenge
Threat and risk assessment

Guarding and Supervision

Guard force management and supervision
Security ethics, use of force and accountability
Crowd, event and public space safety
Measuring security transformation impact
Professional ethics and conduct in security
Use of force and proportionality
Human rights and lawful security
Privacy, surveillance and data protection
Integrity, confidentiality and impartiality
Anti-corruption and vetting
Regulatory compliance and licensing
Security KPIs and metrics
Incident and response performance
Audits, inspections and assurance
Continuous improvement in security

Incident and Investigation

Incident response and command
Investigation practice and evidence handling
Working with police, regulators and the justice system
Designing a security programme or solution
Cost, feasibility and control analysis
Implementation and response plan
Testing, exercises and assurance
Threat identification and assessment
Vulnerability assessment and surveys
Criticality and asset identification
Security surveys and audits
Physical security design and layered defence
Perimeter protection and barriers
Access control systems and identity management
Locks, keys and credential management

Insider and Loss Risk

Insider threat and personnel security
Cash, assets and loss prevention
Access control, screening and visitor management
Journey management and risk
Kidnap, ransom and extortion awareness
Workplace violence prevention
Security awareness and training
Protective operations planning
Safeguarding people and assets
Loss prevention principles
Inventory shrinkage and theft
Retail and commercial security
Fraud prevention and controls
Cash and valuables protection
Supply chain and cargo security

Ethics and Accountability

Security ethics, use of force and accountability
Working with police, regulators and the justice system
Security risk assessment and proportionate response
Physical, personnel and information security
Deterrence, detection, delay and response
Duty of care and legal framework
Security as a business enabler
Stakeholder mapping and liaison
Working with law enforcement and regulators
Board and management reporting
Influencing and security awareness
Professional report writing
Community and tenant engagement
Managing sensitive communications
Presenting risk and recommendations

Risk and Proportionate Response

Security risk assessment and proportionate response
Layered defence and site protection
Access control, screening and visitor management
Emergency and medical response
Etiquette and low-profile operations
Communications and coordination
Legal and ethical protection
Travel risk management
Duty of care obligations
Country and destination risk
Hostile-environment awareness
Emergency evacuation planning
Traveller briefing and support
Crisis response for travellers
Security of accommodation and transport

Personnel and Capability

Team leadership in security operations
Leading security teams
Coordination with teams and agencies
Servant leadership and self-organising teams
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Team development and effectiveness
Coaching and developing team members
Managing virtual and cross-cultural teams
Building high-performing project teams
Principles of teaching, training and learning
Team leadership in procurement
Building high-performing sales teams
Developing strategic capability in others

Ethics and Conduct

Legal and ethical investigation
Ethical, risk and feasibility considerations
Accountability and follow-through
Ethics of technology in practice
Professional ethics and responsibility (PMI)
Conflicts of interest and procurement ethics
Professional standards and ethics
Marketing and sales ethics
Professional roles, ethics and standards for agricultural practitioners
Analytical techniques and bias
Integrated and sustainability reporting
Bribery, corruption and conduct risk
Ethics and independence
Ethics in communications
Ethics and professional standards in finance

Leadership and Command

Crisis management and command
Insider threat management
Security operations management
Guard force and contractor management
Vendor and technology management
Visitor and contractor management
Report writing and case management
Incident management and response
Regulatory change management
Conflicts of interest management
Leadership and management development
Project management standards (PMI, PRINCE2)
Project roles and the project manager
Stakeholder and sponsor management
Organisational change management

Communication and Reporting

Security metrics and reporting
Communication during crises
Reporting and dashboards
Project data, reporting and analytics
Integrated marketing communications
Dashboards and performance reporting
Professional presentation and pitching
Reporting to leadership
Media and public communication
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Management and board reporting
Safety communication and campaigns
Environmental monitoring and reporting
Communicating risk to the workforce

Stakeholders and Liaison

Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Stakeholder engagement strategy
Partnering and co-creation with customers
Negotiation with clients and partners
Reporting quality and governance
Partnership building and multi-stakeholder platforms
Regulatory compliance and biosafety
Corporate social responsibility and community impact
Regulatory compliance and market requirements
Group dynamics, facilitation and community mobilisation
Regulatory and fair-treatment obligations
Stakeholder mapping and collaboration
Managing difficult stakeholders

Cost, Assets and Loss

Security programme design and budgeting
Cost-effectiveness of controls
Management accounts and dashboards
Vehicle financing, insurance and total cost of ownership conversations
Costing production: standard costs, variances and the true cost of scrap
Non-revenue water, metering and cost recovery
Budget vs actual and variance
Health financing: budgets, insurance and out-of-pocket realities
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Communicating financial results
Meaning, purpose and values
Earned value and forecasting
Cost-benefit and investment appraisal

Data and Intelligence

Evidence handling and chain of custody
Security intelligence collection and analysis
Intelligence-led and data-driven security
Electronic access and biometric systems
Data protection in surveillance
Cost and profitability analysis
Record-keeping and data protection
Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
Psychometric and screening tools
Data privacy and consent
Data ethics and customer privacy
Banking KPIs and branch scorecards
Service quality and turnaround metrics

Planning and Design

Leading security projects and change
Emergency preparedness and planning
Advance work and route planning
Tour and event concept design and packaging
Event planning timelines, run sheets and production schedules
Event risk, safety and contingency planning
Demand, master scheduling and material requirements planning
Capacity planning and line balancing
Projects and expansion: connecting the unserved
Range planning and category management
Mine planning and methods: surface and underground
Marketing planning and budgeting
Designing a marketing or sales strategy
Campaign planning and execution
Account planning and whitespace analysis

People Risk

Employee engagement models and drivers
The employee lifecycle and HR value chain
NGO financial management and budget-versus-actual discipline
The customer experience (CX) discipline
Employee experience and engagement
Customer and employee satisfaction
Financial modelling and forecasting discipline
Discipline, conduct and fair-process management
Applicant tracking systems and recruitment analytics
Digital HR and the employee experience platform
Data protection and employee privacy
Belonging, culture and employee resource groups
Customer (employee/manager) satisfaction
Recruitment marketing and candidate attraction
Employer branding and employee value proposition (EVP)

Audit and Standards

Audit and compliance checks
The security profession, roles and standards
Sustaining improvement and benefits
Driving measurable security improvement
Continuous improvement and retrospectives
Driving measurable delivery improvement
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance
Continuous improvement and optimisation
The business case for productivity, quality and sustainability
Benchmarking against standards and best practice
Continuous improvement and lessons learned
Data quality, analysis and reporting

Health and Safety

Health records, data and confidentiality
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Forecasting and planning
Healthcare quality, safety and accreditation
Procurement and stock management for health commodities
Working with organisations on wellbeing
Risk assessment and safety planning
Wellbeing and resilience coaching
Health, safety and compliance in delivery
Brand safety and responsible marketing
Safety culture and leadership
Influencing and safety leadership
Wellbeing and holistic health strategy
Confidentiality and health data

Change and Modernisation

Technology adoption and integration
Security transformation and modernisation
Change control and configuration
Change and adoption in projects
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Measuring growth and transformation impact
Soil chemistry, pH and cation exchange capacity
Data visualisation for finance
Behaviour change and adoption of innovations
Customer experience transformation
Digital and self-service transformation
Measuring CX transformation impact

Service and Public Interface

Customer and brand health metrics
Market and customer analysis
Building strategic customer relationships
Customer success and retention
Customer lifetime value and profitability
Customer data platforms and segmentation
Customer experience and journey mapping
Cross-functional collaboration with product and service
Digital advisory, e-extension and mobile services
Advisory service design and delivery
Customer service and experience principles
The marketing concept and customer orientation
Customer expectations and satisfaction
Ethics and fair customer treatment
Service culture and brand promise

Records and Procedure

Tender planning and documentation
Knowledge management and capability building
Professional reporting and documentation
Vehicle documentation, compliance and consumer protection
Data, records and confidentiality tech
Professional documentation and presentation
Process and control documentation
Threat and risk assessment for principals
Innovation in protective operations
Team leadership in customer service
Coaching for performance

Strategy and Governance

Advocacy and policy engagement
Decision support and insight
Customer service and CX strategy
Governance of the CX programme
Sustaining strategic customer focus
Customer experience strategy
Service analytics and dashboards
Customer onboarding and lifecycle
Corporate governance in banks
Psychodynamic and psychoanalytic approaches
Asset-liability committee (ALCO) governance
Project governance and assurance
Project governance frameworks
Reporting to boards and executives
Leading project governance

Contractors and Supply

Public versus private procurement
Supply markets and the enabling environment
Digital procurement and the future of the profession
Leading procurement projects and change
Sustainable procurement principles and standards
Fair trade and responsible supply
Vendor selection and managing technology suppliers
Procurement and asset management under donor rules
Vendor, venue and supplier contracting for events
Water supply systems: sources, treatment and distribution
Attachment and developmental theory
Payables, procurement controls and supplier fraud
Supply analysis, gaps and scenario planning
Vendor management and system governance
Procurement and supply chain: scope and value

Security Practice

Investigations and recovery
Security culture and awareness
Aligning security with business goals
Investigation principles and process
Digital forensics and cybercrime
Fraud and internal-threat investigation
Security governance and management systems
Ethics and professional conduct in security
Data protection and privacy by design
Professional roles, boundaries and settings
Claims investigation and fraud indicators
Insurance regulation and consumer protection
Ethical principles and codes of practice
Anti-corruption and financial-crime ethics
Cybersecurity and fraud technology

Risk and Resilience

Business continuity and resilience
Dynamic and site-specific risk assessment
Residual risk and ALARP
Risk registers and monitoring
Managing boundaries and dual relationships
Business continuity and recovery
Resilience, wellbeing and stress management
Risk assessment and judgement
Peer support and consultation
Contract types and risk allocation
Likelihood, impact and risk rating
Business continuity and crisis management
Interest-rate risk and gap analysis
Derivatives and risk instruments
Control environment and risk assessment

Legal and Regulatory

Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Portfolio of evidence and reflective practice
Risk, compliance and feasibility analysis
Building a culture of compliance
Regulatory liquidity ratios (LCR, NSFR)
Contract law and formation
Duty of care and risk management
Accounting concepts, principles and the regulatory landscape
Compliance frameworks and programmes
Compliance monitoring and testing
Tariffs, regulation and the economics of essential services
Regulation, ethics and misinformation in media and telecoms
Legal responsibilities and professional bodies
Complaints, accountability and fitness to practise

Operations and Supervision

Technology selection and deployment
Business process mapping
The HR function: roles, operating models and value creation
Continuous improvement of finance processes
Process automation and workflow
The HR operating model and business partnering
Productivity, collaboration and workflow tools
Process improvement and lean thinking
Productivity and efficiency improvement
Strategic sourcing process and RFx
Solvency, capital and prudential supervision
Client feedback and satisfaction
Mineral processing and beneficiation
Outcome and process measures
Yield, productivity and profitability metrics

Security Technology

Equipment and technology
Drones, sensors and detection technology
Data-driven and platform business models
Performance management systems and cycles
Safety management systems (ISO 45001)
The finance function and digital transformation
Digital finance, mobile money and payment operations
Learning technologies and the LMS
Data quality, integration and master data
Workforce reporting and storytelling with data
Safety management systems overview (ISO 45001)
The banking system, intermediation and financial markets
Digital disruption and the future of banking
Data-driven and personalised banking
Branch-to-digital migration

Emergency and Incident

Business continuity and disaster recovery
Risk response and contingency
Crisis communications
Emergency preparedness and response planning
Underwriting principles and risk selection
Destination, venue and experience products
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Overall equipment effectiveness and downtime analysis
Maintenance in production: preventive, predictive and breakdown
Root cause analysis and corrective action on the line
Retail performance metrics: sales densities, conversion and basket

Professional Leadership Practice

IT service management and support operations
Property management and facility operations
Programme cycle management in NGOs
Grant compliance and restricted funding management
Reinsurance and capacity management
Disruption management: delays, claims and recovery
Energy efficiency and demand management
Workforce and shift management in retail
Ground control and strata management
Mine water, tailings and environmental management
Quality management on site: inspections, hold points and defects
Practice management systems
Earned value management
Vendor selection and management
Issue and problem management

Frequently Asked Questions

Common Questions

What is the CCON5 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with OECD principles, ISO and recognised governance and compliance standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCON5?

This certification is ideal for Governance and Compliance Officers, Policy and Regulatory Analysts, Risk and Audit Professionals and Company Secretaries and Board Advisors, and other professionals seeking to formalise their expertise in corporate governance, compliance, policy and accountability with a globally recognised credential.

How long does the CCON5 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCON5 internationally recognised?

What is the cost of the CCON5 certification?

The Certified Consumer Rights and Protection Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCON5 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCON5?

The Certified Consumer Rights and Protection Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCON5?

The Certified Consumer Rights and Protection Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCON5 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCON5?

Graduates progress towards senior governance, compliance and policy-leadership roles. The CCON5 strengthens your expertise in corporate governance, compliance, policy and accountability and positions you for advancement across corporates, regulators, government and civil-society organisations.

Certified Consumer Rights and Protection Expert