What is the Certified Crisis and Risk Management Leader?

The Certified Crisis and Risk Management Leader is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Leadership & Management.

How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Crisis and Risk Management Leader in Madagascar

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Crisis and Risk Management Leader

Certified Crisis and Risk Management Leader: industry context, trends and professional standards
Security principles and protective concepts
The security profession, roles and standards
The threat landscape and security environment
Security governance and management systems
Physical, personnel and information security
Deterrence, detection, delay and response
Duty of care and legal framework
Ethics and professional conduct in security
Security as a business enabler
Career pathways and professional development

Three Lines and Ownership

The three lines model and who owns risk
Assurance mapping and avoiding duplicate assurance
Controls that work versus controls that exist
Policy development and drafting
Implementation and delivery
Monitoring and policy evaluation
Public consultation and engagement
Business ethics and ethical frameworks
Codes of conduct and values
Anti-bribery and anti-corruption
Fraud prevention and detection
Whistleblowing and speak-up
Transparency and disclosure
Ethical decision-making
Integrity due diligence

Controls That Actually Work

Controls that work versus controls that exist
Risk appetite and tolerance in practice
Designing and testing a compliance programme
Compliance reporting and disclosure
Building a compliance culture
Policy cycle and evidence-based policy
Problem definition and analysis
Research methods for policy
Stakeholder and impact analysis
Regulatory impact assessment
Building an ethical culture
Consumer rights and protection law
Fair treatment and market conduct
Competition and antitrust
Complaints and redress mechanisms

Horizon Scanning and Emerging Risk

Regulatory mapping and horizon scanning
Risk appetite and tolerance in practice
Policy that changes behaviour
Policy and public engagement
Professional writing and briefings
Influencing and advising leaders
Managing sensitive disclosures
Crisis and reputation communication
Leading governance projects and change
Team leadership in governance
Governance transformation and reform
Building governance maturity
Institutional strengthening
Culture, ethics and behaviour change
Regulatory and digital transformation

Assurance Mapping

Assurance mapping and avoiding duplicate assurance
The three lines model and who owns risk
Controls that work versus controls that exist
Audit planning and execution
Control testing and evidence
Findings, reporting and remediation
External audit and oversight
Audit committee effectiveness
Continuous assurance and monitoring
Ethical supply chains
Impact measurement and disclosure
Stakeholder and investor engagement
Board effectiveness and the quality of board information
Conflicts of interest and related-party transactions
Whistleblowing and speak-up channels

Reporting Risk Upward

Board effectiveness and the quality of board information
Risk appetite and tolerance in practice
Assurance mapping and avoiding duplicate assurance
Stakeholder engagement plan
Directors' duties and responsibilities
Company secretarial practice
Governance in different ownership models
Regulatory mapping and obligations
Enterprise risk management (ERM)
Internal controls and assurance
Managing regulator relationships
Data protection and privacy
Vulnerable consumers and inclusion
Advertising and disclosure standards
Dispute resolution and ombudsman

Risk Appetite in Practice

Risk appetite and tolerance in practice
The three lines model and who owns risk
Board effectiveness and the quality of board information
Professional standards and self-regulation
Governance and compliance KPIs
Risk and control effectiveness metrics
Benchmarking against standards
Maturity and capability assessment
Continuous improvement of controls
Assurance and audit outcomes
Stakeholder trust and reputation metrics
Driving measurable governance improvement
Data governance frameworks and roles
Data privacy law and compliance (GDPR)
Information lifecycle and records management

Strategic Context

Technology strategy and investment
Business model and market innovation
Strategic sourcing process and RFx
Digital transformation and IT strategy
Analytical techniques and bias
Procurement’s contribution to organisational strategy
Competitive bidding and tender management
Designing a sourcing or supply strategy
Category management and strategy development
Sourcing strategies and portfolio (Kraljic)
Negotiation strategy and planning
Structural and strategic approaches
Investment strategy and allocation
Hedging strategies and instruments
Interpreting financial statements

Workforce Governance

NGO financial management and budget-versus-actual discipline
The customer experience (CX) discipline
Financial modelling and forecasting discipline
Discipline, conduct and fair-process management
Whistleblowing and speak-up culture
Employee relations, discipline and fair process
Operational planning and execution discipline
Resource allocation and capital discipline
The business analysis discipline and role
Building trust through data governance
Capstone scoping: a real governance or policy issue

International and Sanctions

Cross-border data and transfers
Sanctions screening and PEP management
Analysis and diagnostic assessment
Designing a governance, compliance or policy solution
Risk, legal and feasibility analysis
Data governance and quality
Cybersecurity and information governance
Emerging governance technologies
Governance in state, donor-funded and family-owned entities
Measuring governance improvement
Fair treatment of stakeholders

Market Conduct

Balancing business and consumer interests
Unified customer view
Customer loyalty and advocacy
Customer lifetime value
Voice of the customer to the business
Team leadership in customer service
Customer onboarding and lifecycle
Customer and community engagement
Treating customers fairly and market conduct
Data ethics and customer privacy
Customer and employee satisfaction
Customer experience strategy
Customer journey mapping
Voice of the customer programmes
Reducing customer effort

Safety and Environment

Mine water, tailings and environmental management
Reporting quality and governance
Health records, data and confidentiality
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Management accounts and dashboards
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Risk assessment and safety planning
The project environment and stakeholders
Event risk, safety and contingency planning
Industrial utilities, energy and process safety interfaces
Budget vs actual and variance
Cost and profitability analysis

Records and Documentation

Customer success and retention
Relationship management and retention
Retention, loyalty and lifetime value
Process and control documentation
Tender planning and documentation
Knowledge management and capability building
Incident reporting and record-keeping
Customer retention in the vehicle ownership cycle
Vehicle documentation, compliance and consumer protection
Record-keeping and data protection
Data, records and confidentiality tech
Professional documentation and presentation
Lessons learned and knowledge management

Ethics and Anti-Corruption

Professional roles and ethics
Professional ethics and integrity
Conflicts of interest
Digital ethics and responsible AI
AI, ethics and algorithmic accountability
Ethics and integrity in banking
Professional ethics and banking conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Bribery, corruption and conduct risk
Ethics and independence
Forecasting and planning
Data visualisation for finance
Ethics and fair customer treatment
Professional ethics in customer service

Public and Donor Context

Media and public communication
Decision support and insight
Facilitation, training and public presentation skills
Financial statement and cash-flow analysis
Presentation and public speaking
Financial statements and the accounting equation
Public, private and non-profit governance
Public versus private procurement
Public procurement frameworks and principles
Contract oversight in the public sector
Real estate marketing channels and property portals
Real estate development and project appraisal
Proposal development and donor reporting
Procurement and asset management under donor rules
Preparing financial statements

Standards and Certification

Data quality and stewardship
Quality assurance of audit
Feed quality, additives and supplements
Quality assurance and standards
Safety management systems (ISO 45001)
Safety management systems overview (ISO 45001)
Environmental management systems (ISO 14001)
Digital permits and inspections
Integration with quality and environment
Certification and continual improvement
Design review and quality
Quality management and standards
Data quality and master data management
In-process quality control and inspection
Service quality and the passenger experience in transport

Governance Practice

Cybersecurity governance
Data breach and incident governance
Data analytics for assurance
Regulatory technology (RegTech)
Compliance monitoring systems
Risk-based internal audit
Board and executive reporting
Regulator and investor relations
Regulatory and legal duty
Underwriting principles and risk selection
Policy administration and customer service in insurance
Accounting concepts, principles and the regulatory landscape
Performance measurement and KPI dashboards
Payables, procurement controls and supplier fraud
Tax compliance and the tax risk agenda

Legal and Regulatory

Consent, rights and data subject requests
Environmental legal compliance
Legal, cost and feasibility analysis
Contractor and visitor safety
Legal and other requirements
Decision rights and governance
Implementation and contract plan
Contract types and risk allocation
Contract administration and variation
Contract performance and exit
Contract governance and compliance
Vendor, venue and supplier contracting for events
Regulation of transport: authorities, conventions and licensing
Communicating financial results
Psychodynamic and psychoanalytic approaches

Financial Oversight

Accountability and transparency
Sustainability, ESG and integrated value
Long-term value creation and stewardship
Cost concepts, classification and behaviour
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Budget, ROI and feasibility analysis
Value proposition and messaging
ROI, CAC and lifetime value
Key account management strategy

Risk and Resilience

Attachment and developmental theory
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
How insurance works: risk pooling and the value chain
Duty of care and risk management
Managing risk and difficult cases
Ethical, risk and feasibility considerations
Wellbeing and resilience coaching
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Residual risk and ALARP
Risk registers and monitoring

Data and Reporting

Reporting and disclosure tools
Monitoring, evaluation and reporting
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Service KPIs: CSAT, NPS, CES, SLAs
Complaint data and learning
Net Promoter Score and satisfaction metrics
Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Banking KPIs and branch scorecards
Project KPIs and performance metrics
Monitoring, control and reporting
Agile metrics and velocity
Reporting and dashboards

Stakeholders and Oversight

The regulatory landscape and central banking
Stakeholder mapping in banking
Regulatory duty and accountability
Regulatory compliance and central-bank rules
Regulatory reporting and audits
Regulatory liquidity ratios (LCR, NSFR)
Stakeholder and gap analysis
Stakeholder communications
Regulatory capital and ratios
Stakeholder mapping and engagement
Working with a board and governance
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholders and users of financial information
Stakeholders, agency and accountability

Leadership and Decisions

Vendor selection and management
Issue and problem management
Servant leadership and self-organising teams
Communication planning and management
Negotiation and conflict management
Escalation and decision-making
Team leadership and motivation
Project management software and tools
Portfolio and resource management systems
Document and configuration management
Programme management principles
Portfolio management and prioritisation
Value management and business value
Professional roles, boundaries and settings
Decision-making and problem solving

People and Conduct

Investigating misconduct
Managing resistance and capability
High-potential identification and talent reviews
Professional ethics and codes of conduct in HR
Workforce planning and the capability gap
Employee engagement and what actually drives it
Learning transfer and capability building
Talent review and succession in practice
Managing resistance and capability building
Principles of teaching, training and learning
Workforce and shift management in retail
Talent sourcing channels and pipelines
Scaling delivery capability
Roles, standards and professional conduct
Workforce management and scheduling

Operations and Quality

Continuous environmental improvement
Ethical principles and codes of practice
Management review and improvement
Process improvement and lean thinking
Productivity and efficiency improvement
The procurement cycle and operating models
Professional standards and ethics (CIPS)
Supplier development and improvement
Sustainable procurement principles and standards
The vehicle sales process from enquiry to delivery
Costing production: standard costs, variances and the true cost of scrap
Mineral processing and beneficiation
Evidence-based improvement
Outcome and process measures
Project management standards (PMI, PRINCE2)

Programmes and Change

Policy, planning and objectives
Scenario planning and foresight
Leading technology adoption and change
Change leadership models (Kotter, ADKAR, Lewin)
Building a compelling case for change
Organisational culture and behaviour change
Sustaining change and embedding new behaviours
Measuring change and transformation impact
Programme governance
Scenario planning under deep uncertainty
Programme cycle management in NGOs
Performance management that changes behaviour
Managing boundaries and dual relationships
Designing a safety programme or control
Emergency preparedness and response planning

Technology and Data Risk

GRC platforms and technology
Peer support and consultation
Automation and safety technology
Sustaining ethical, effective practice
Digital leadership and business transformation
Managing distributed and digital teams
Cybersecurity and information governance for leaders
Digital procurement and the future of the profession
Bancassurance and digital insurance models
Water supply systems: sources, treatment and distribution
Ethical frameworks and codes of practice
Digital finance, mobile money and payment operations
Data ethics, privacy and responsible analytics
Complaints, accountability and fitness to practise
Practice management systems

Third Parties and Procurement

Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value
Supply markets and the enabling environment
Capstone scoping: a real sourcing or supply challenge
Fair trade and responsible supply
Legal responsibilities and professional bodies
Conflicts of interest and procurement ethics
Supply market analysis
Vendor and faculty management
Learning strategy and business alignment
Innovation and experimentation in learning

Sustainability and ESG

Stress and psychosocial risk
ESG principles and frameworks
Sustainability strategy and materiality
Environmental governance and climate risk
Governance of ESG and reporting
Sustainability standards (GRI, ISSB)
Client feedback and satisfaction
Sustainability and environmental duty
Sustainability and climate responsibility
Environmental monitoring and reporting
Sustainability and responsible sourcing
Monitoring sustainability outcomes
Corporate social responsibility and community impact
Monitoring, evaluation and sustainability plan
Sustainability certification and standards

Communication and Disclosure

Lessons learned and development
Toolbox talks and safety communication
Communicating vision and telling stories
Executive communication and presence
Cross-cultural communication
Transparency, fairness and value for money
Sustainability reporting and disclosure
The media and telecommunications landscape
Driving effective, ethical outcomes
Financial reporting frameworks (IFRS/GAAP)
Integrated and sustainability reporting
Data quality, analysis and reporting
Professional report writing and presentation
Communication and interpersonal skills
Influencing and presenting insights

Frequently Asked Questions

Common Questions

What is the CCRRML certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with ASIS, ISO and recognised security-management standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCRRML?

This certification is ideal for Security Officers and Supervisors, Security Managers and Consultants, Investigators and Intelligence Analysts and Loss Prevention and Protection Specialists, and other professionals seeking to formalise their expertise in security risk management, physical protection and investigations with a globally recognised credential.

How long does the CCRRML certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCRRML internationally recognised?

What is the cost of the CCRRML certification?

The Certified Crisis and Risk Management Leader is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCRRML certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCRRML?

The Certified Crisis and Risk Management Leader is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCRRML?

The Certified Crisis and Risk Management Leader carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCRRML while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCRRML?

Graduates progress towards senior security-management and CSO roles. The CCRRML strengthens your expertise in security risk management, physical protection and investigations and positions you for advancement across corporates, critical infrastructure, government and protective services.

Certified Crisis and Risk Management Leader