What is the Certified Healthcare CRM Specialist?

The Certified Healthcare CRM Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Sales & Marketing.

How long does this certification take?

The programme is 11 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Healthcare CRM Specialist in Lesotho | CHCRMS

Executive Summary

Certified Healthcare CRM Specialist

Designed for today’s high-impact professionals, the Certified Healthcare CRM Specialist (CHCRMS) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in occupational safety, health and workplace wellbeing.

This 11 Weeks programme is structured around ISO 45001, OSHA and recognised occupational health and safety standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CHCRMS holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Healthcare CRM Specialist

Acronym

CHCRMS

Who Should Enrol?

Safety and Health Officers
HSE Managers and Supervisors
Site and Operations Safety Leads
Risk and Compliance Practitioners

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior HSE and safety-leadership roles

Professional Recognition

Credential aligned with ISO 45001, OSHA and recognised occupational health and safety standards

Operational Excellence

Apply world-class frameworks to improve performance and outcomes

Strategic Thinking

Develop the analytical and strategic skills demanded at the executive level

Compliance Readiness

Master the standards, compliance and ethical governance central to occupational safety

Global Employability

Qualify for occupational safety roles across construction, energy, manufacturing, marine and industrial operations worldwide

Competency Framework

Core Competencies You Will Develop

✦Hazard Identification and Risk Assessment

✦Occupational Health, Hygiene and Wellbeing

✦Safety Management Systems and Compliance

✦Incident Investigation and Emergency Preparedness

✦Safety Culture, Training and Behaviour

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Healthcare CRM Specialist

Certified Healthcare CRM Specialist: industry context, trends and professional standards · Occupational safety and health principles · The business and moral case for HSE · HSE roles, responsibilities and competence

2

Fatigue and shift work

Fatigue and shift work · Ergonomics and comfortable workplaces · Healthy work design · Fire wardens and roles

3

Ergonomics and comfortable workplaces

Ergonomics and comfortable workplaces · Healthy work design · Wellness programmes and promotion · Evacuation procedures and drills

4

Healthy work design

Healthy work design · Wellness programmes and promotion · Return-to-work and rehabilitation · Safety leadership and visible commitment

5

Wellness programmes and promotion

Wellness programmes and promotion · Return-to-work and rehabilitation · Absence and health management · Climate and sustainability responsibility

6

Return-to-work and rehabilitation

Return-to-work and rehabilitation · Absence and health management · Measuring wellbeing outcomes · Resource efficiency and circularity

7

Absence and health management

Absence and health management · Measuring wellbeing outcomes · Aspects, impacts and controls · Mental health awareness and support

8

Stakeholders and Partners

Stakeholder communications · Influencer and partnership communications · Mentoring, sponsorship and developmental relationships · Managing distributors and channel partners

9

Digital and Technology

Blended and hybrid learning design · Learning technology ecosystem · Innovation in learning technology · Technology strategy and architecture choices

10

Ethics and Integrity

Investigating misconduct · Ethical use of AI and analytics in HR · HR's role in culture, values and employer brand · Professional ethics and duty of care

11

Self-Leadership

Workplace wellbeing strategy · Wellbeing, fatigue and psychosocial risk · Building a personal HR development plan · Resilience, wellbeing and stress management

12

People Administration

CRM, sales operations and data discipline · Reward strategy and total reward frameworks · Loyalty programmes and rewards · Measuring HSE performance

13

Customers and Markets

Telecom products, tariffs and customer lifecycles · The retail landscape: formats, channels and the informal market · Client feedback and satisfaction · Market analysis and environmental scanning

14

Projects and Delivery

Project management plan development · Building project relationships · Project management software and tools · Automation in project delivery

15

Inclusion and Culture

Belonging, culture and employee resource groups · Creating a coaching culture · Management accounts and dashboards · Building a customer-centric culture

16

Legal and Policy

Research methods for policy · Regulatory impact assessment · Policy development and drafting · Regulatory technology (RegTech)

17

Cross-Cultural Leadership

Expanding into regional and export markets · Global and comparative HR contexts · Managing virtual and cross-cultural teams · Vendor management and system governance

18

Suppliers and Partners

Vendor, venue and supplier contracting for events · Procurement and asset management under donor rules · Conflicts of interest and procurement ethics · Procurement and contract management

19

Sustainability

Stress and psychosocial risk · Sustainability standards (GRI, ISSB) · ESG, sustainability reporting and corporate responsibility · Environmental compliance and impact assessment

20

Public and Community Context

Corporate responsibility and community · Proposal development and donor reporting · Communicating financial results · Customer and community engagement

21

Knowledge and Learning

The evidence base for effective learning · Learning needs analysis (TNA) · Writing learning objectives and outcomes · Designing for different learning modalities

22

Leadership and Management

Team leadership in banking operations · Reconciliation and nostro/vostro management · Enterprise risk management in banks · Business continuity and crisis management

23

People and Capability

Coaching and quality monitoring · Employee experience and engagement · Coaching for performance · Development banking and project finance

24

Strategy and Direction

Customer service and CX strategy · Sustaining strategic customer focus · Customer experience strategy · Model risk and provisioning (IFRS 9)

25

Operations and Delivery

Content and channel planning · Campaign planning and the content calendar · Key account management and account planning · What service quality actually means to a customer

26

Communication and Influence

Influencing and presenting insights · Professional and persuasive communication · Event and sponsorship communications · Communications analytics

27

Change and Innovation

Innovation and fintech collaboration · Continuous improvement and lean banking · Driving measurable banking improvement · Foreign exchange and treasury operations

28

Data and Measurement

Service KPIs: CSAT, NPS, CES, SLAs · Service analytics and dashboards · Data ethics and customer privacy · Data protection and customer privacy

29

Financial Acumen

Financial and technical feasibility analysis · Prioritising experience investments · Cost, feasibility and impact analysis · Customer lifetime value

30

Risk and Governance

Governance of the CX programme · Corporate governance in banks · Risk, compliance and feasibility analysis · Regulatory compliance and central-bank rules

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Fatigue and shift work — applied to your own work
Ergonomics and comfortable workplaces — applied to your own work
Healthy work design — applied to your own work
Wellness programmes and promotion — applied to your own work
Return-to-work and rehabilitation — applied to your own work
Absence and health management — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Healthcare CRM Specialist — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CHCRMS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with ISO 45001, OSHA and recognised occupational health and safety standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CHCRMS?

This certification is ideal for Safety and Health Officers, HSE Managers and Supervisors, Site and Operations Safety Leads and Risk and Compliance Practitioners, and other professionals seeking to formalise their expertise in occupational safety, health and workplace wellbeing with a globally recognised credential.

How long does the CHCRMS certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CHCRMS internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with ISO 45001, OSHA and recognised occupational health and safety standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CHCRMS certification?

The Certified Healthcare CRM Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CHCRMS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CHCRMS?

The Certified Healthcare CRM Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CHCRMS?

The Certified Healthcare CRM Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CHCRMS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CHCRMS?

Graduates progress towards senior HSE and safety-leadership roles. The CHCRMS strengthens your expertise in occupational safety, health and workplace wellbeing and positions you for advancement across construction, energy, manufacturing, marine and industrial operations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HSE Director

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Safety Manager

NGO Sector

“

I earned my CHCRMS while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Site Safety Lead

Government

Certified Healthcare CRM Specialist

Certified Healthcare CRM Specialist

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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