How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Customer Loyalty and Retention Programme Expert in Lebanon

Executive Summary

Certified Customer Loyalty and Retention Programme Expert

Designed for today’s high-impact professionals, the Certified Customer Loyalty and Retention Programme Expert (CCLRPE) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in project planning, delivery and programme management.

This 11 Weeks programme is structured around PMI/PMBOK, PRINCE2 and recognised project-management standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCLRPE holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Customer Loyalty and Retention Programme Expert

Acronym

CCLRPE

Who Should Enrol?

Project Coordinators and Officers
Project and Programme Managers
PMO and Portfolio Professionals
Team and Delivery Leads

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior project, programme and PMO leadership roles

Professional Recognition

Credential aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards

Leadership Capability

Develop the strategic and operational skills to lead complex project planning functions

Organisational Impact

Design and implement project planning systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to project planning

Global Employability

Qualify for project planning roles across corporates, NGOs, construction, IT and development organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Customer Loyalty Programme Architecture

✦Customer Lifecycle Programme Design

✦Churn Reduction Programme Design

✦Customer Engagement Journeys

✦Retention Intervention Design

✦Loyalty Technology Integration

Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Customer Loyalty and Retention Programme Expert · module 20 is the capstone

1

Customer Loyalty Programme Architecture

Customer loyalty · Customer loyalty and advocacy · Customer loyalty and repeat purchase in retail · Customer personas and insight

2

Retention Strategy Design

Client relationships, accounts and retention · Retention strategy and turnover analysis · Key account management and retention · Customer success and retention

3

Customer Loyalty Economics

Retention, loyalty and the economics of keeping customers · Profitability and unit economics · Buyer psychology and behavioural economics in selling · Building strategic customer relationships

4

Customer Lifecycle Programme Design

Leadership development: designing programmes that transfer · Theory of change: the causal argument behind a programme · Customer onboarding and lifecycle · Customer journey and experience design

5

Loyalty Segmentation

Marketing strategy: segmentation, targeting and positioning · Loyalty, advocacy and referrals · Turning complaints into loyalty · Loyalty programmes and rewards

6

Retention Risk Identification

Employee experience and the service-profit chain · Measuring customer experience honestly · Voice of the customer to the business · Financial inclusion and the evolving customer

7

Churn Reduction Programme Design

Value proposition design and messaging · Route to market and channel design · Sales compensation and incentive design · Territory design, quotas and sales capacity

8

Loyalty Value Proposition Development

Value propositions and competitive positioning · Value proposition and messaging · Value proposition and differentiation · Marketing and sales: scope, roles and value

9

Rewards Programme Architecture

Prioritising experience investments · Governance of the CX programme · Designing a service or experience improvement · Experience personalisation

10

Customer Engagement Journeys

Customer effort, journeys and designing the experience · Engagement mechanics: attention, activity design and gamification · Managing engagement risk and professional liability · Digital HR and the employee experience platform

11

Loyalty Communication Programmes

Communication strategy in change programmes · Campaigns, advertising and integrated communication · Security programme design and budgeting · Programme governance

12

Customer Advocacy Programmes

Referral pathways and advocacy: getting people to the help that exists · Competitive analysis and differentiation · Go-to-market and channel strategy · Professional standards and ethics

13

Retention Intervention Design

Designing an OD intervention · Commercial deal structuring · Managing price and discount governance · Consumer behaviour and insight

14

Loyalty Programme Measurement

Digital service and self-service: designing for completion, not deflection · Territory and quota planning · Forecasting and pipeline health · Qualification frameworks and the discipline of disqualifying

15

Customer Lifetime Value Management

ROI, CAC and lifetime value · The consulting mindset and trusted advisor positioning · Personalisation and targeting · Insight generation and activation

16

Loyalty Technology Integration

Managing technology assets, vendors and technical debt · Systems architecture: components, integration and coupling · Marketing technology stack · API design and integration

17

Programme Experimentation

Agile marketing and experimentation · Content and channel planning · Channel conflict: margins, territories and keeping partners honest · Communication strategy: audience, message and channel

18

Loyalty Programme Governance

IT governance, compliance and data protection obligations · Programme management: coordinating projects toward an outcome · Governance of campaigns and spend · Governance codes and comply-or-explain: using the code as a tool

19

Retention Programme Optimisation

Journey management and risk · Retail and commercial security · Journey management and tracking · Travel risk, journey management and executive protection

20

Customer Loyalty Capstone

Workforce and shift management in retail · Retail selling and service on the shop floor · The guest journey: from booking to farewell · Store layout, visual merchandising and the shopper journey

Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range

21

Strategic Communication and Executive Presentation

Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask

22

Leadership and Team Effectiveness

Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · Leadership versus management and when each is needed · Situational and adaptive leadership

23

Analytical Thinking and Evidence-Based Reasoning

Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope

24

Professional Decision-Making

Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs

25

Negotiation, Influence and Stakeholder Management

Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain

26

Project and Execution Management

Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems

27

Financial Literacy for Professionals

Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support

28

Digital Skills, AI and Technology for Professionals

Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation

29

Ethics, Governance and Professional Accountability

Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance

30

Personal Effectiveness, Productivity and Career Growth

Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Retention Strategy Design — applied to your own work
Customer Loyalty Economics — applied to your own work
Customer Lifecycle Programme Design — applied to your own work
Loyalty Segmentation — applied to your own work
Retention Risk Identification — applied to your own work
Churn Reduction Programme Design — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CCLRPE certification?

The Certified Customer Loyalty and Retention Programme Expert is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Customer Loyalty and Retention Programme Expert, culminating in the capstone “Customer Loyalty Capstone”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CCLRPE?

This certification is ideal for Project Coordinators and Officers, Project and Programme Managers, PMO and Portfolio Professionals and Team and Delivery Leads, and other professionals seeking to formalise their expertise in project planning, delivery and programme management with a globally recognised credential.

How long does the CCLRPE certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCLRPE internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CCLRPE certification?

The Certified Customer Loyalty and Retention Programme Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCLRPE certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCLRPE?

The Certified Customer Loyalty and Retention Programme Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCLRPE?

The Certified Customer Loyalty and Retention Programme Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCLRPE while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCLRPE?

Graduates progress towards senior project, programme and PMO leadership roles. The CCLRPE strengthens your expertise in project planning, delivery and programme management and positions you for advancement across corporates, NGOs, construction, IT and development organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Programme Director

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Project Manager

NGO Sector

“

I earned my CCLRPE while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

PMO Lead

Government

Certified Customer Loyalty and Retention Programme Expert

Certified Customer Loyalty and Retention Programme Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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