What is the Certified Freight and Customs Management Expert?

The Certified Freight and Customs Management Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Procurement & Supply Chain.

How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Freight and Customs Management Expert in Kuwait

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Freight and Customs Management Expert

Certified Freight and Customs Management Expert: industry context, trends and professional standards
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement's contribution to organisational strategy
Categories of spend and stakeholders
Professional standards and ethics (CIPS)
Public versus private procurement
Supply markets and the enabling environment
Sustainability and responsible sourcing
Digital procurement and the future of the profession
Career pathways and professional development

Landed Cost

Freight, transport mode and route reliability
Total cost of ownership versus purchase price
Inventory service levels and the cost of stockouts
Specification writing and the specification trap
Presenting sourcing recommendations
Managing supplier communications
Leading procurement projects and change
Team leadership in procurement
Procurement transformation and operating models
Digital procurement roadmaps
Value and savings programmes
Category and supplier innovation
Agile and collaborative delivery
Professional ethics and codes (CIPS)
Integrity, transparency and fair dealing

Transit Variability and Buffering

Inventory service levels and the cost of stockouts
Freight, transport mode and route reliability
Supplier dependency, development and continuity
Contract performance, remedies and variations
Demand management and controlling maverick spend
Warehouse operations and stock accuracy
Procurement fraud, collusion and bid rigging
Emergency, humanitarian and constrained procurement
Public procurement frameworks and principles
Competitive bidding and tender management
Transparency, fairness and value for money
Evaluation criteria and award
Probity, integrity and anti-corruption
Framework agreements and aggregation
Complaints, challenge and remedies

Carrier Selection and Performance

Contract performance, remedies and variations
Supplier market analysis and competition
Freight, transport mode and route reliability
Supply chain risk identification and mapping
Risk assessment and prioritisation
Supplier financial and operational risk
Business continuity and contingency planning
Resilience and network redundancy
Geopolitical and disruption risk
Insurance, hedging and mitigation
Crisis management and recovery
Ethical and reputational risk
Monitoring and early-warning systems
Ethical sourcing and modern slavery
Supplier codes of conduct and audits

Warehouse and Despatch Interface

Warehouse operations and stock accuracy
Inventory service levels and the cost of stockouts
Freight, transport mode and route reliability
Compliance, audit and accountability
Procurement KPIs and savings measurement
Total cost and value delivered
Process efficiency and cycle time
Continuous improvement and lean procurement
Supplier and category performance
Procurement maturity assessment
Driving measurable procurement value
Capstone scoping: a real sourcing or supply challenge
Spend and situation analysis
Designing a sourcing or supply strategy
Business case and savings plan

Continuity in Transport

Supplier dependency, development and continuity
Emergency, humanitarian and constrained procurement
Freight, transport mode and route reliability
Managing underperformance and risk
Supplier diversity and local content
Collaboration and partnership models
Supplier audits and assurance
Logistics and distribution network design
Transport modes, planning and optimisation
Freight forwarding, incoterms and customs
Warehousing, storage and materials handling
Inventory management and optimisation
Demand planning and forecasting
Order fulfilment and last-mile delivery
Reverse logistics and returns

Mode, Route and Reliability

Freight, transport mode and route reliability
Inventory service levels and the cost of stockouts
Total cost of ownership versus purchase price
Implementation and contract plan
Spend analysis and demand aggregation
Supply market analysis and Porter’s forces
Global sourcing and international trade
Sourcing plans and go-to-market
Contract law fundamentals and formation
Terms, conditions and clauses
Service-level agreements and KPIs
Dispute resolution and claims
Supplier onboarding and due diligence
Supplier segmentation and relationship strategy
Supplier relationship management (SRM)

Customers and Demand

Demand and supply planning (S&OP)
Customer lifetime value and profitability
Customer data platforms and segmentation
Customer experience and journey mapping
Demand analysis and market intelligence
Customer service and experience principles
Customer expectations and satisfaction
The customer experience (CX) discipline
Ethics and fair customer treatment
Customer experience transformation
Professional ethics in customer service
Jobs to be done and customer insight
Prioritisation and managing competing demands
Analytical techniques and bias
Diagnosing client problems before prescribing solutions

Change and Improvement

Change management and adoption
Continuous improvement of programmes
The finance function and digital transformation
Continuous improvement of finance processes
Regulatory change management
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Continuous improvement cycles
Driving measurable safety improvement
Continuous environmental improvement
Management review and improvement
Continuous improvement and lessons learned
Behaviour change and adoption of innovations
Digital and self-service transformation
Measuring CX transformation impact

Safety and Continuity

Job safety analysis (JSA) and task risk
Emergency preparedness and response planning
Business continuity and recovery
Interpreting financial statements
Contractor and visitor safety
Predictive safety analytics
Automation and safety technology
Toolbox talks and safety communication
Innovation culture, incentives and psychological safety
Event risk, safety and contingency planning
Industrial utilities, energy and process safety interfaces
Health records, data and confidentiality
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Management accounts and dashboards

Professional Standards

Professional ethics and banking conduct
Treating customers fairly and market conduct
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Bribery, corruption and conduct risk
Ethics and independence
Ethics in communications
Commercial ethics and responsible selling
Ethics and professional standards in finance
Trends: ESG, transparency and stakeholder capitalism
Ethics, confidentiality and professional conduct in HR
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Ethics of technology in practice
Ethics and independence in advisory relationships

Knowledge and Records

Vehicle documentation, compliance and consumer protection
Record-keeping and data protection
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Budget vs actual and variance
Complaint data and learning
Professional and technical documentation
Process and control documentation
Tender planning and documentation
Cognitive load and learning science
Monitoring, evaluation and learning for accountability
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation

Performance Management

Operations performance and throughput
Performance measurement and scorecards
Logistics performance and cost control
Operational efficiency and cost-to-income
Sales performance and pipeline management
Social performance and outreach
Digital channels and performance marketing economics
Benchmarking against best practice
Performance management systems and cycles
Cost reduction and efficiency programmes
Performance measurement and KPI dashboards
Retail performance metrics: sales densities, conversion and basket
Project KPIs and performance metrics
Managing schedule and budget performance
Dashboards and performance reporting

Procurement Practice

Innovation and value from suppliers
E-procurement and procure-to-pay systems
Spend analytics and dashboards
Supplier and contract management systems
Negotiating with suppliers
Contract oversight in the public sector
Governance of procurement decisions
Responsible and sustainable procurement
Subcontractor and supplier management
Goal setting and contracting
Procurement and contract value
Tenders, proposals and the bid decision
Employment relationship and the psychological contract
Talent sourcing channels and pipelines
Procurement’s contribution to organisational strategy

Supply Chain and Logistics

Carbon, scope 3 and sustainable logistics
ABC analysis and stock optimisation
Supply chain visibility and control towers
AI, blockchain and digital supply chains
Regulation of transport: authorities, conventions and licensing
Service quality and the passenger experience in transport
Water supply systems: sources, treatment and distribution
Cost and profitability analysis
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Supply chain and cargo security
Storage, drying and stock management
Input supply, agro-dealers and last-mile distribution
Logistics KPIs and cost control
Warehouse design and layout
Warehouse management systems (WMS)

Cost and Value

The HR function: roles, operating models and value creation
The role of finance in organisations and value creation
Return on investment and impact
Financial, management and cost accounting distinguished
Financial statements and the accounting equation
Stakeholders and users of financial information
Sustainability, ESG and integrated value
Long-term value creation and stewardship
Cost concepts, classification and behaviour
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis
The value of customer-centricity
Prioritising experience investments
Cost, feasibility and impact analysis
Customer lifetime value

Risk, Control and Integrity

Monitoring, control and reporting
Baseline setting and change control
Time and cost control
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance
Programme governance and assurance
Governance of campaigns and spend
Duty of care and risk management
Managing risk and difficult cases
Managing engagement risk and professional liability
Project governance and assurance

Legal and Regulatory

Regulatory reporting and audits
Regulatory liquidity ratios (LCR, NSFR)
Regulatory compliance in operations
Contract law and formation
Forecasting and planning
Accounting concepts, principles and the regulatory landscape
The regulatory and legal environment
Legal and regulatory responsibility
Environmental legal compliance
Legal, cost and feasibility analysis
Policy, planning and objectives
Regulation, ethics and misinformation in media and telecoms
Legal responsibilities and professional bodies
Data visualisation for finance
Advocacy and policy engagement

Data and Measurement

Cybersecurity and data protection
Professional writing and reports
Discovery interviews and evidence gathering
Writing advisory reports that drive decisions
Reporting to boards and executives
Quality and delivery metrics
Agile metrics and velocity
Reporting and dashboards
Project data, reporting and analytics
AI and predictive project analytics
Setting objectives and marketing KPIs
Data ethics, privacy and responsible analytics
Management and board reporting
Decision support and insight
Leading and lagging metrics

Stakeholders and Negotiation

Influencing and negotiation with stakeholders
Internal customers and business partnering
Commercial negotiation and value capture
Building strategic customer relationships
Partnering and co-creation with customers
Sponsorship and negotiation selling
Negotiation with clients and partners
Communicating financial results
Negotiation with buyers, suppliers and financiers
Partnership building and multi-stakeholder platforms
Relationship management and retention
Negotiation with vendors
Stakeholder communications
Negotiation and closing commercial deals
Managing distributors and channel partners

Leadership and Decisions

Operational efficiency and channel management
Team leadership in banking operations
Reconciliation and nostro/vostro management
Enterprise risk management in banks
Liquidity risk and asset-liability management
Business continuity and crisis management
Sanctions screening and PEP management
Relationship management and cross-selling
Liquidity and funding management
Operational risk management
Team leadership in technology
Resilience, wellbeing and stress management
Aligning teams around strategy
Strategic decision-making under uncertainty
Team formation and effectiveness models (Tuckman, Lencioni)

Projects and Delivery

Capacity and production planning
Materials requirements planning (MRP)
Leading project teams
Psychodynamic and psychoanalytic approaches
Building high-performing project teams
Marketing planning and budgeting
Campaign planning and execution
Account planning and whitespace analysis
Leading campaigns and sales projects
Agri-enterprise planning and farm records
Team leadership in field and project settings
Governance of the CX programme
Voice of the customer programmes
Loyalty programmes and rewards
Workforce planning and scheduling

Systems and Technology

Professional roles, boundaries and settings
Digital transformation and IT strategy
Security governance and management systems
Bancassurance and digital insurance models
Ethical principles and codes of practice
Managing boundaries and dual relationships
Practice management systems
Agile and digital transformation projects
Portfolio and resource management systems
Automation in project delivery
Emerging project technologies
Quality management systems and audits
Market systems and price discovery
Closed-loop feedback systems
Self-service and digital support

Operations and Quality

Aligning service to brand and business
Customer-centric operating models
Queue management and service flow
Design thinking for service
Service analytics and dashboards
Leading service teams
Coaching and quality monitoring
Building a service culture
Team leadership in customer service
Reconciliation and end-of-day processes
Operating-model and process re-engineering
Quality management on site: inspections, hold points and defects
Reporting quality and governance
Peer support and consultation
Outcome and process measures

Sustainability and Ethics

Environmental management systems (ISO 14001)
Resource efficiency and circular practice
Sustainability and climate responsibility
Integration with quality and environment
Sustainable procurement principles and standards
Environmental, social and governance (ESG)
Embedding sustainability in sourcing
Mine water, tailings and environmental management
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Integrated and sustainability reporting
Animal welfare standards and ethical husbandry
Sustaining ethical, effective practice
Sustainability certification and standards
Responsible and ethical service

Capability and Development

Lessons learned and development
Scaling delivery capability
Project management plan development
Schedule development and optimisation
Team development and effectiveness
Facilitation, training and public presentation skills
Training and capability building
Message development and testing
Supplier development and innovation
Training needs analysis
Continuing professional development
Supplier development and improvement
Real estate development and project appraisal
Proposal development and donor reporting
Attachment and developmental theory

Communication and Documentation

Transaction monitoring and suspicious reporting
Presenting and influencing
Control monitoring and reporting
Crisis communications
Internal communications
Brand, reputation and communications
Presentation and public speaking
Professional report and presentation
Metrics and reporting
Voice, communication and delivery
Management reporting and decision support
Communicating risk to the workforce
Communicating vision and telling stories
Executive communication and presence
Cross-cultural communication

Strategic Context

Turning strategy into results
Ethical frameworks and codes of practice
Strategic customer relationships
Residential and commercial property markets
Comparable sales analysis and market evidence
Listing, marketing and selling property
Real estate marketing channels and property portals
The automotive market: segments, brands and buyers
Electric and hybrid vehicles: what changes for the market
Automotive marketing and lead generation
The retail landscape: formats, channels and the informal market
Email and marketing automation
Influencer and affiliate marketing
Marketing technology stack
Marketing analytics and attribution

International Trade

Expanding into regional and export markets
Traceability, certification and export requirements
Export readiness and standards
Customs, clearing and compliance
International and cross-border tax
Complaints, accountability and fitness to practise
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Agribusiness marketing, branding and export readiness
Key account management and account planning
Launching a product into a market
Root-cause analysis and problem solving

Workforce

Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Workforce and shift management in retail
Client feedback and satisfaction
Workforce management and scheduling
Employee experience and engagement
Customer and employee satisfaction
Financial inclusion strategy
Theories and models of leadership and management
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces

Frequently Asked Questions

Common Questions

What is the CFRE2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with CIPS, ISO and recognised procurement and supply-chain standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CFRE2?

This certification is ideal for Procurement and Purchasing Officers, Supply Chain and Logistics Professionals, Contract and Category Managers and Warehouse and Inventory Managers, and other professionals seeking to formalise their expertise in procurement, sourcing, contract management and supply chain operations with a globally recognised credential.

How long does the CFRE2 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CFRE2 internationally recognised?

What is the cost of the CFRE2 certification?

The Certified Freight and Customs Management Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CFRE2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CFRE2?

The Certified Freight and Customs Management Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CFRE2?

The Certified Freight and Customs Management Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CFRE2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CFRE2?

Graduates progress towards senior procurement, category and supply-chain leadership roles. The CFRE2 strengthens your expertise in procurement, sourcing, contract management and supply chain operations and positions you for advancement across corporates, NGOs, government and international organisations.

Certified Freight and Customs Management Expert