What is the Certified Process Improvement Practitioner?

The Certified Process Improvement Practitioner is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Agriculture & Agribusiness.

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Process Improvement Practitioner in Kenya

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Process Improvement Practitioner

Certified Process Improvement Practitioner: industry context, trends and professional standards
Corporate governance principles and purpose
Governance, risk and compliance (GRC)
The regulatory and legal environment
Stakeholders, agency and accountability
Codes, standards and best practice (OECD)
Professional roles and ethics
Governance and organisational value
Public, private and non-profit governance
Trends: ESG, transparency and stakeholder capitalism
Career pathways and professional development

Buyer behaviour and the customer journey

Buyer behaviour and the customer journey
Voice of the customer and feedback
Principles of teaching, training and learning
Inventory management and optimisation
Demand planning and forecasting
Order fulfilment and last-mile delivery
Reverse logistics and returns
Cold chain and specialised logistics
Logistics performance and cost control
Inventory models: EOQ, safety stock, reorder points
Materials requirements planning (MRP)
Demand and supply planning (S&OP)
Bill of materials and master scheduling
Capacity and production planning
Warehouse and stock control systems

Total cost of ownership versus purchase

Total cost of ownership versus purchase price
Specification writing and the specification trap
Supplier market analysis and competition
Influencing and negotiation with stakeholders
Professional reporting and documentation
Presenting sourcing recommendations
Managing supplier communications
Leading procurement projects and change
Team leadership in procurement
Procurement transformation and operating models
Digital procurement roadmaps
Value and savings programmes
Category and supplier innovation
Agile and collaborative delivery
Professional ethics and codes (CIPS)

Negotiating with suppliers

Negotiating with suppliers
Contract performance, remedies and variations
Supplier dependency, development and continuity
Data governance and quality
Cybersecurity and information governance
Emerging governance technologies
AI, ethics and algorithmic accountability
Strategic sourcing process and RFx
Security risk management methodology
Security principles: CIA triad and controls
The helping relationship and its purpose
Risk, cost and feasibility analysis
Public procurement frameworks and principles
Competitive bidding and tender management
Transparency, fairness and value for money

Demand management and controlling maverick spend

Demand management and controlling maverick spend
Inventory service levels and the cost of stockouts
Freight, transport mode and route reliability
Emergency, humanitarian and constrained procurement
Governance and compliance KPIs
Risk and control effectiveness metrics
Benchmarking against standards
Maturity and capability assessment
Continuous improvement of controls
Assurance and audit outcomes
Stakeholder trust and reputation metrics
Driving measurable governance improvement
GRC platforms and technology
Data analytics for assurance
Regulatory technology (RegTech)

Managing resistance and capability building

Managing resistance and capability building
Strategic sourcing process and RFx
Security risk management methodology
Spend and situation analysis
Designing a sourcing or supply strategy
Business case and savings plan
Implementation and contract plan
Spend analysis and demand aggregation
Supply market analysis and Porter’s forces
Global sourcing and international trade
Sourcing plans and go-to-market
Contract law fundamentals and formation
Terms, conditions and clauses
Service-level agreements and KPIs
Dispute resolution and claims

Security principles

Security principles: CIA triad and controls
The helping relationship and its purpose
Risk, cost and feasibility analysis
Evaluation criteria and award
Probity, integrity and anti-corruption
Framework agreements and aggregation
Complaints, challenge and remedies
Contract oversight in the public sector
Internal customers and business partnering
Cross-functional collaboration
Integrity, transparency and fair dealing
Conflicts of interest and gifts
Governance of procurement decisions
Responsible and sustainable procurement
Compliance, audit and accountability

People and Capability

Managing technology teams and technical work
Building digital capability in an organisation
Monitoring, evaluation and learning for accountability
Preparing financial statements
Interpreting financial statements
Working with referrers and multidisciplinary teams
Collaboration and teamwork
Scaling delivery capability
Servant leadership and self-organising teams
Virtual and distributed teams
Team leadership and motivation
Managing the training function as a business
Learning needs analysis at organisational level
Knowledge management and organisational learning
Inclusive learning and accessibility

Technology and Systems

E-procurement and procure-to-pay systems
Supplier and contract management systems
AI, blockchain and digital supply chains
Compliance monitoring systems
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Digital marketing strategy
Email and marketing automation
Marketing technology stack
CRM and marketing automation platforms
Management accounts and dashboards
Digital disruption and the future of banking
Digital transformation in banking
Branch-to-digital migration
Digital banking platforms and APIs

Environment and Sustainability

Carbon, scope 3 and sustainable logistics
Budget vs actual and variance
Sustainability and environmental duty
Environmental management systems (ISO 14001)
Environmental legal compliance
Sustainability and climate responsibility
Environmental monitoring and reporting
Continuous environmental improvement
Integration with quality and environment
Supply markets and the enabling environment
Sustainability and responsible sourcing
Sustainability strategy and materiality
Environmental governance and climate risk
Governance of ESG and reporting
Sustainability standards (GRI, ISSB)

Ethics and Accountability

Ethical sourcing and modern slavery
Ethical and reputational risk
Setting goals, roles and accountability
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Legal and ethical protection
Digital ethics and algorithmic accountability
Real estate regulation, licensing and professional conduct
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Regulatory duty and accountability

Policy and Institutions

Policy, planning and objectives
Public versus private procurement
Policy administration and customer service in insurance
Public health programmes: prevention and outreach
Psychoeducation and public communication
Media and public communication
Forecasting and planning
Facilitation, training and public presentation skills
Advocacy and policy engagement
Decision support and insight
Presentation and public speaking
Types of banks and financial institutions
ABC analysis and stock policy
Presentation and public-speaking skills
Policy and public engagement

Service and Beneficiaries

Customer retention in the vehicle ownership cycle
Service quality and the passenger experience in transport
Tariffs, regulation and the economics of essential services
Customer loyalty and repeat purchase in retail
Telecom products, tariffs and customer lifecycles
Client feedback and satisfaction
Backlogs, user stories and prioritisation
Customer personas and insight
The marketing concept and customer orientation
Customer and brand health metrics
Market and customer analysis
Customer and community engagement
Service quality and turnaround metrics
Customer and employee satisfaction
Know Your Customer and enhanced due diligence

Safety and Wellbeing

Cybersecurity and data protection
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Health records, data and confidentiality
Telehealth and digital care delivery
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Record-keeping and data protection
Working with organisations on wellbeing
Risk assessment and safety planning
Vehicle documentation, compliance and consumer protection
Industrial utilities, energy and process safety interfaces
Professional roles, boundaries and settings
Wellbeing and resilience coaching

Procurement and Supply

Capstone scoping: a real sourcing or supply challenge
Logistics and distribution network design
Supply chain visibility and control towers
Supply chain risk identification and mapping
Procurement fraud, collusion and bid rigging
Procurement KPIs and savings measurement
Continuous improvement and lean procurement
Procurement maturity assessment
Driving measurable procurement value
Fair trade and responsible supply
Guard force and contractor management
Conflicts of interest and procurement ethics
Procurement and contract value
Procurement and contract management
Vendor selection and management

Change and Innovation

Innovation and value from suppliers
Innovation in service delivery
Measuring CX transformation impact
Innovation and fintech collaboration
Foreign exchange and treasury operations
Foreign exchange and hedging
Supplier development and innovation
Change management and adoption
The finance function and digital transformation
Regulatory and digital transformation
Regulatory change management
Ethical principles and codes of practice
Managing boundaries and dual relationships
Digital and market transformation
Behaviour change and adoption of innovations

Strategic Context

Business continuity and contingency planning
Supplier segmentation and relationship strategy
Comparable sales analysis and market evidence
Listing, marketing and selling property
Real estate marketing channels and property portals
Insurance products and lines of business
The automotive market: segments, brands and buyers
Electric and hybrid vehicles: what changes for the market
Automotive marketing and lead generation
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
The retail landscape: formats, channels and the informal market
Measuring growth and transformation impact
Marketing and sales ethics
Sustainability and responsible marketing
Marketing and sales KPIs and dashboards

Inclusion and Equity

Nomination, succession and diversity
The business case for diversity and inclusion
Team diversity and inclusion
Handling vulnerable customers
Financial inclusion and the evolving customer
Financial inclusion and agency banking
Financial inclusion strategy
Assets, liabilities and equity reporting
Gender, youth and social inclusion in agricultural development
Community engagement and equity
ABC analysis and stock optimisation

Crisis and Resilience

Crisis management and recovery
Operational risk and resilience
Business continuity and crisis management
Crisis communications
Crisis and reputation communication
Emergency preparedness and response planning
Business continuity and recovery
Resilience, wellbeing and stress management
Emergency evacuation planning
Business continuity and disaster recovery
Managing growth, risk and resilience

Research and Method

Security programme design and budgeting
Tour and event concept design and packaging
Overall equipment effectiveness and downtime analysis
Root cause analysis and corrective action on the line
Mine planning and methods: surface and underground
Ratio and trend analysis
Cost and profitability analysis
Designing and facilitating groups
Designing an intervention or programme
Habit change and behaviour design
Evidence-based practice and research literacy
Supply analysis, gaps and scenario planning
Onboarding and induction programme design
Designing a safety programme or control
Legal, cost and feasibility analysis

Knowledge and Records

Process and control documentation
Tender planning and documentation
Knowledge management and capability building
Incident reporting and record-keeping
Professional report writing
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Professional report writing and presentation
Performance measurement and scorecards
Managing underperformance and risk

International and Donor Context

Proposal development and donor reporting
Procurement and asset management under donor rules
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Transport modes, planning and optimisation
Operations performance and throughput
Risk assessment and prioritisation
Supplier and category performance
Executive communication and presence
Cross-cultural communication
Self-awareness and the leader's identity
Productivity, collaboration and workflow tools

Leadership and Governance

Supplier relationship management (SRM)
Safety management systems overview (ISO 45001)
Safety culture and leadership
Management and board reporting
Influencing and safety leadership
Sustaining ethical, effective practice
Managing resistance and engagement
Ethical frameworks and codes of practice
Ethical decision-making under pressure
Duty of care and risk management
Management review and improvement
Financial, management and cost accounting distinguished
Management reporting and decision support
Capital structure and financing decisions
Influencing and advising leaders

Risk, Compliance and Assurance

The regulatory landscape and central banking
Risk, compliance and feasibility analysis
Enterprise risk management in banks
Credit risk measurement and mitigation
Liquidity risk and asset-liability management
Complaints, accountability and fitness to practise
Model risk and provisioning (IFRS 9)
Regulatory compliance and central-bank rules
Regulatory reporting and audits
Building a culture of compliance
Interest-rate risk and gap analysis
Compliance frameworks and programmes
Compliance monitoring and testing
Regulatory impact assessment
Legal and regulatory responsibility

Resources and Value

Supplier financial and operational risk
Total cost and value delivered
Income capitalisation and investment value
Grant compliance and restricted funding management
NGO financial management and budget-versus-actual discipline
Fundraising diversification and local resource mobilisation
How insurance works: risk pooling and the value chain
Legal responsibilities and professional bodies
Vehicle financing, insurance and total cost of ownership conversations
Costing production: standard costs, variances and the true cost of scrap
Non-revenue water, metering and cost recovery
Data visualisation for finance
Communicating financial results
Meaning, purpose and values
Earned value and forecasting

Evidence and Reporting

Spend analytics and dashboards
Reporting and disclosure tools
Sales analytics and metrics
Dashboards, reporting and the metric that misleads
Data storytelling and communicating findings
Measurement and analytics for media and social campaigns
Analytical techniques and bias
Financial reporting frameworks (IFRS/GAAP)
Integrated and sustainability reporting
Reporting quality and governance
KPIs and performance reporting
Risk registers and reporting
Continuous risk monitoring
Security metrics and reporting
Reporting automation

Stakeholders and Engagement

Employee engagement models and drivers
Worker engagement and empowerment
Motivation theories and engagement
Categories of spend and stakeholders
Stakeholder mapping and liaison
Community and tenant engagement
Corporate responsibility and community
Peer support and consultation
Strengths, flow and engagement
Building trust and engagement
The project environment and stakeholders
Employee experience and engagement
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholder mapping in banking

Planning and Delivery

Voice of the customer programmes
Loyalty programmes and rewards
Workforce planning and scheduling
Leading service projects and change
Banking products, services and delivery channels
Leading banking projects and change
Development banking and project finance
Risk-based audit planning
Communications strategy and planning
Route planning and optimisation
Sales and operations planning (S&OP)
Project data, reporting and analytics
Automation in project delivery
AI and predictive project analytics
Emerging project technologies

Communication and Influence

Voice, communication and delivery
Professional writing and briefings
Facilitation, coaching and mentoring
Safety communication and campaigns
Toolbox talks and safety communication
Communicating vision and telling stories
Negotiation and conflict resolution
Facilitation in mixed-ability, multilingual rooms
Negotiation strategy and planning
Negotiation tactics and behaviours
Managing sensitive communications
Underwriting principles and risk selection
The media and telecommunications landscape
Evidence-based improvement
Professional case study and presentation

Quality and Improvement

Process efficiency and cycle time
Process improvement and lean thinking
Quality management and standards
Productivity and efficiency improvement
Supplier development and improvement
Data quality and master data management
Testing, quality assurance and defect economics
The vehicle sales process from enquiry to delivery
In-process quality control and inspection
Energy efficiency and demand management
Mineral processing and beneficiation
Professional roles, ethics and standards for agricultural practitioners
The business case for productivity, quality and sustainability
Benchmarking against standards and best practice
Continuous improvement and lessons learned

Certified Process Improvement Practitioner

Certified Process Improvement Practitioner

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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