What is the Certified Advanced ICT Management Specialist?

The Certified Advanced ICT Management Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Leadership & Management.

How long does this certification take?

The programme is 12 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Advanced ICT Management Specialist in Jordan

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Advanced ICT Management Specialist

Certified Advanced ICT Management Specialist: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

Delegation and Autonomy

Delegation and appropriate autonomy
Building and leading a team
Managing performance day to day
Coaching challenging situations
Measuring coaching impact
Digital leadership and business transformation
Data literacy and analytics for leaders
Leading technology adoption and change
Analytical techniques and bias
Managing distributed and digital teams
Dashboards, metrics and management information
Cybersecurity and information governance for leaders
Innovation platforms and experimentation
Technology strategy and investment
Operational planning and resource management

Prioritisation and Focus

Prioritisation and managing competing demands
Running meetings that produce decisions
Operational planning and workflow management
Business case and impact analysis
Implementation and stakeholder plan
Risk management and contingencies
Professional presentation and defence
Rational and intuitive decision-making
Preparing financial statements
Data-informed and evidence-based decisions
Prioritisation and resource allocation
Operational planning and execution discipline
Risk assessment and judgement
Managing trade-offs and dilemmas
Decision rights and governance

Performance and Difficult Conversations

Managing performance day to day
Difficult conversations and managerial courage
Building and leading a team
Managing performance through coaching
Financial reporting frameworks (IFRS/GAAP)
Financial acumen: budgets, P&L and cash
Cost management and value creation
Performance management systems and KPIs
Project and programme oversight
Managing risk and controls
Balancing short-term delivery and long-term value
Innovation management and creative problem-solving
Change leadership models (Kotter, ADKAR, Lewin)
Diagnosing readiness and managing resistance
Building a compelling case for change

Decisions, Budgets and Resources

Decision making for managers
Managing budgets and resources
Operational planning and workflow management
Reflective practice and self-leadership
Sustaining high performance over time
Ethical leadership and integrity
Values-based decision-making
Corporate governance and accountability
Conflicts of interest and fairness
Diversity, inclusion and inclusive leadership
Corporate social responsibility and sustainability
Interpreting financial statements
Transparency and stakeholder trust
Regulatory awareness and compliance
Professional standards and continuing development

Managing Upward and Developing

Managing upward and across
Developing your own management practice
Developing strategic capability in others
Integrated and sustainability reporting
Stakeholder management and relationships
Managing up, down and across
Developing talent and succession
Leading large-scale transformation
Management accounts and dashboards
Organisational culture and behaviour change
Business model and market innovation
Sustaining change and embedding new behaviours
Measuring change and transformation impact
The transition from doing to managing
Strategic alignment across an organisation

From Doing to Managing

The transition from doing to managing
Delegation and appropriate autonomy
Developing your own management practice
Succession and the leadership pipeline
Executive ethics and the leader’s shadow
Leading in crisis and under scrutiny
Board, governance and C-suite dynamics
Corporate strategy and portfolio choices
Growth strategy: organic, M&A and partnerships
Organisational design and operating models
Budget vs actual and variance
Stakeholder capitalism and ESG
Organisational resilience and adaptive strategy
Managing complexity and ambiguity
Strategic leadership at scale

Performance Management

Leadership impact and organisational health metrics
Balanced scorecard and KPI frameworks
Team and engagement metrics
Metrics and reporting
Feeding for reproduction and performance
Breed selection and breeding objectives
System performance and tuning
Performance management systems and cycles
Learning KPIs and scorecards
Embedding learning in performance
Completion, engagement and impact metrics
Cost and profitability analysis
Performance and SLAs
Procurement KPIs and savings measurement
Supplier and category performance

Operations

Productivity and effectiveness measurement
Time management and personal productivity
People analytics maturity and operating model
Cost, quality and cycle-time metrics
Process improvement and HR operating efficiency
Span of control, delayering and operating models
Time-to-hire, quality-of-hire and cost metrics
AI and automation in HR processes
Data quality, integration and master data
Onboarding and time to productivity
Employee relations, discipline and fair process
Quality and delivery metrics
Delivery, quality and stakeholder plan
Quality planning and assurance
Quality control and continuous improvement

Financial Management

Board and investor engagement
Financial inclusion strategy
The role of finance in organisations and value creation
Return on investment and impact
Financial, management and cost accounting distinguished
Financial statements and the accounting equation
Stakeholders and users of financial information
Ethics and professional standards in finance
The finance function and digital transformation
Cost concepts, classification and behaviour
Costing methods: absorption, marginal and activity-based
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback
Cost of capital and WACC
Capital structure and financing decisions

Communication

The strategic narrative
Setting and communicating strategic direction
Communicating with families and carers
Professional writing and reports
Psychoeducation and public communication
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Communication planning and management
Reporting and dashboards
Regulatory reporting and audits
Control monitoring and reporting
Crisis communications
Stakeholder communications

Decision Making

Prioritisation and focus
Executive time, attention and decision cadence
Escalation and decision-making
Portfolio management and prioritisation
Decision-making and problem solving
Data-driven decision-making
Forecasting and planning
Data-driven decision support and analytics
Prioritising experience investments
Problem loans, restructuring and recovery
Evidence, judgement and scepticism
Strategic decision-making under uncertainty
Structured problem-solving and root-cause analysis
Decision support and insight
Issue and problem management

Change

Designing a strategic or change intervention
Benchmarking and best-practice adoption
Change control and configuration
Organisational change management
Change and adoption in projects
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Measuring growth and transformation impact
Data visualisation for finance
Resilience, wellbeing and stress management
Digital transformation and IT strategy
Variations, claims and delay: managing change on site
Change talk and readiness

Stakeholders and Influence

Negotiation strategy and tactics
Managing conflict constructively
Stakeholder mapping and analysis
Building strategic relationships and coalitions
Influencing without authority
Negotiation and influencing
Integrity, confidentiality and conflicts
Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder mapping and engagement
Learner and stakeholder satisfaction
Stakeholder rights and fair treatment
Stakeholder identification and analysis
Stakeholder engagement strategy
Managing expectations and influence

Risk and Governance

Working with a board and governance
Health, safety and compliance in delivery
Project budgeting and financial control
Financial risk in projects
Time and cost control
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Programme governance and assurance
Governance of campaigns and spend
Managing price and discount governance
In-process quality control and inspection
Ground control and strata management
Communicating financial results
Reporting quality and governance

Strategic Context

Leading strategic change
Organisational design as a strategic choice
Strategic learning and the adaptive organisation
Culture as a strategic asset
Product and portfolio strategy
Go-to-market and channel strategy
Brand and reputation as strategic assets
Growth strategy and demand generation
Designing a marketing or sales strategy
Marketing strategy and the mix
Brand strategy, identity and equity
Competitive bidding processes
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Learning strategy and business alignment
Sustainability strategy and materiality

Evidence and Data

Portfolio of evidence and reflective practice
Complaint data and learning
Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Influencing and presenting insights
Data ethics and customer privacy
Data protection and customer privacy
Data, analytics and customer insight
Data analytics in audit
Data migration and cleansing
Ethical use of AI and analytics in HR
Cybersecurity and data protection in HR
Descriptive, diagnostic and predictive analytics
Data ethics, privacy and responsible analytics

Technology

Water supply systems: sources, treatment and distribution
Telehealth and digital care delivery
Psychodynamic and psychoanalytic approaches
Practice management systems
Ethics of technology in practice
Portfolio and resource management systems
Automation in project delivery
Emerging project technologies
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Digital marketing strategy
Vendor management and system governance
HR technology selection and implementation
Safety management systems overview (ISO 45001)
Attachment and developmental theory

Projects and Delivery

Loyalty programmes and rewards
Workforce planning and scheduling
Leading service projects and change
Banking products, services and delivery channels
Leading banking projects and change
Development banking and project finance
Risk-based audit planning
Tender planning and documentation
Continuous improvement of delivery
Voice, communication and delivery
Continuous improvement of programmes
Emergency preparedness and response planning
Policy, planning and objectives
Scenario planning and foresight
Negotiation strategy and planning

People Administration

Employee engagement models and drivers
Customer (employee/manager) satisfaction
Recruitment marketing and candidate attraction
The employee lifecycle and HR value chain
Employer branding and employee value proposition (EVP)
Employee and manager self-service
Workforce reporting and storytelling with data
Cost of workforce and ROI of HR interventions
Workforce planning and the capability gap
Employee engagement and what actually drives it
Communicating risk to the workforce
Workforce and shift management in retail
Workforce management and scheduling
Employee experience and engagement
Customer and employee satisfaction

Culture and Engagement

Leading across cultures and geographies
Performance management that changes behaviour
Safety culture and leadership
Managing resistance and engagement
Worker engagement and empowerment
Motivation theories and engagement
Creating a coaching culture
Buyer behaviour and the customer journey
Negotiation tactics and behaviours
Professional roles, boundaries and settings
Working with organisations on wellbeing
Meaning, purpose and values
Building trust and engagement
Motivation and engagement
Advocacy and policy engagement

Customers and Market

Reputation and personal brand
Customer loyalty and repeat purchase in retail
Ethical principles and codes of practice
Telecom products, tariffs and customer lifecycles
Client feedback and satisfaction
Market analysis and environmental scanning
Customer personas and insight
The marketing concept and customer orientation
Brand safety and responsible marketing
Customer and brand health metrics
Capstone scoping: a real growth or brand challenge
Customer experience strategy
Customer journey mapping
Voice of the customer programmes
Design thinking for service

Legal and Policy

Accounting concepts, principles and the regulatory landscape
The regulatory and legal environment
Regulatory change management
Regulatory compliance and audit
Employment relationship and the psychological contract
Designing an HR intervention or policy
Legal and regulatory responsibility
Environmental legal compliance
Legal, cost and feasibility analysis
Contractor and visitor safety
Legal and other requirements
Compliance and regulatory projects
Procurement and contract value
Procurement and contract management
Regulatory compliance and biosafety

Supply and Procurement

Managing boundaries and dual relationships
Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Vendor selection and management
Supply market analysis
Vendor and faculty management
Supply analysis, gaps and scenario planning
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement’s contribution to organisational strategy
Public versus private procurement
Procurement and asset management under donor rules
Vendor, venue and supplier contracting for events
Peer support and consultation
Supply markets and the enabling environment

Ethics and Standards

Sustaining ethical, effective practice
Corporate social responsibility and community impact
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service
Ethics and integrity in banking
Professional ethics and banking conduct
Anti-corruption and financial-crime ethics
Responsible and sustainable banking
Ethics and independence
Responsibility accounting and cost centres
Professional ethics and responsibility (PMI)
Professional standards and ethics
Marketing and sales ethics
Sustainability and responsible marketing

Learning and Knowledge

Continuous improvement and learning organisations
Growth mindset and continuous learning
The learning and development profession
Learning cultures and the learning organisation
Driving measurable learning impact
Building a learning culture
Knowledge management and sharing
Learning in the flow of work
Self-directed and continuous learning
Sustaining a learning organisation
Facilitation skills and presence
Ethical frameworks and codes of practice
Monitoring, evaluation and learning for accountability
Designing and facilitating groups
Lessons learned and knowledge management

Diversity and Global Practice

The business case for diversity and inclusion
Team diversity and inclusion
Cross-cultural communication
Managing virtual and cross-cultural teams
Financial inclusion and agency banking
Nomination, succession and diversity
Grades, standards and export certification (GlobalG.A.P.)
Financial inclusion and the evolving customer
Digital accessibility and inclusion
Global sourcing and trade
The agricultural sector: systems, actors and global food value chains
Transfer pricing and international tax
Financial inclusion and serving underbanked markets
Diversity and pay-equity analytics
Cross-cultural and global inclusion

Sustainability

Sustainability standards (GRI, ISSB)
Duty of care and risk management
Sustainability and environmental duty
Sustainability and climate responsibility
Environmental monitoring and reporting
Continuous environmental improvement
Integration with quality and environment
Sustainability and responsible sourcing
Environmental, social and governance (ESG)
Sustainability reporting and disclosure
Embedding sustainability in sourcing
Monitoring sustainability outcomes
Monitoring, evaluation and sustainability plan
Sustainability certification and standards
Social performance and outreach

Leadership and Management

Capstone scoping: a real leadership challenge
Leading through other leaders
Public speaking and thought leadership
360-degree feedback and leadership assessment
Absence, capability and ill-health management
HR service delivery and case management
Management and board reporting
Influencing and safety leadership
Record-keeping and data protection
Management review and improvement
Delegation and empowerment
Safety management systems (ISO 45001)
Project management principles and lifecycle
Risk management planning
Reading financial statements as a manager

People and Development

Building and running a top team
Servant leadership and self-organising teams
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Team development and effectiveness
Coaching and developing team members
Building high-performing project teams
Sales enablement and coaching
Team leadership in sales and marketing
Team leadership in field and project settings
Leading service teams
Coaching and quality monitoring
Team leadership in customer service
Coaching for performance

Frequently Asked Questions

Common Questions

What is the CAICTS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised global leadership and management competency frameworks. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CAICTS?

This certification is ideal for Managers and Team Leaders, Heads of Department and Directors, Senior Executives and Aspiring Leaders and Business Owners and Entrepreneurs, and other professionals seeking to formalise their expertise in strategic leadership, organisational management and business transformation with a globally recognised credential.

How long does the CAICTS certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CAICTS internationally recognised?

What is the cost of the CAICTS certification?

The Certified Advanced ICT Management Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CAICTS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CAICTS?

The Certified Advanced ICT Management Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CAICTS?

The Certified Advanced ICT Management Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CAICTS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CAICTS?

Graduates progress towards executive, director and C-suite leadership roles. The CAICTS strengthens your expertise in strategic leadership, organisational management and business transformation and positions you for advancement across corporates, public institutions, NGOs and enterprises.

Certified Advanced ICT Management Specialist