What is the Certified Business Resilience Manager?

The Certified Business Resilience Manager is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Leadership & Management.

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Business Resilience Manager in Jamaica

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Business Resilience Manager

Certified Business Resilience Manager: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

Leading Change That Holds

Leading strategic change
Power, coalitions and organisational politics
Culture as a strategic asset
Balanced scorecard and KPI frameworks
360-degree feedback and leadership assessment
Benchmarking and best-practice adoption
Continuous improvement and learning organisations
Productivity and effectiveness measurement
Team and engagement metrics
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Capstone scoping: a real leadership challenge
Situation analysis and diagnosis
Designing a strategic or change intervention
Business case and impact analysis

Alignment Behind a Change

Strategic alignment across an organisation
Setting and communicating strategic direction
Managing upward and across
Interpreting financial statements
Managing distributed and digital teams
Dashboards, metrics and management information
Cybersecurity and information governance for leaders
Innovation platforms and experimentation
Technology strategy and investment
Operational planning and resource management
Financial acumen: budgets, P&L and cash
Cost management and value creation
Performance management systems and KPIs
Project and programme oversight
Managing risk and controls

Coalitions and Resistance

Power, coalitions and organisational politics
Difficult conversations and managerial courage
Leading strategic change
Risk management and contingencies
Professional presentation and defence
Rational and intuitive decision-making
Integrated and sustainability reporting
Data-informed and evidence-based decisions
Prioritisation and resource allocation
Operational planning and execution discipline
Risk assessment and judgement
Managing trade-offs and dilemmas
Decision rights and governance
Reporting quality and governance
Stakeholder management and relationships

Leading Under Ambiguity

Leading under ambiguity and complexity
Strategic learning and the adaptive organisation
Decision making for managers
Managing budgets and resources
Developing your own management practice
Organisational design as a strategic choice
Developing strategic capability in others
The executive transition: from function to enterprise
Leading through other leaders
Building and running a top team
Working with a board and governance
Executive presence and credibility
The strategic narrative
Executive time, attention and decision cadence
Leading across cultures and geographies

Culture and Consequence

Culture as a strategic asset
Managing performance day to day
Strategic alignment across an organisation
Prioritisation and managing competing demands
Running meetings that produce decisions
Building and leading a team
Operational planning and workflow management
Succession and the leadership pipeline
Executive ethics and the leader’s shadow
Leading in crisis and under scrutiny
Board, governance and C-suite dynamics
Corporate strategy and portfolio choices
Growth strategy: organic, M&A and partnerships
Organisational design and operating models
Management accounts and dashboards

Sustaining the New Way

Strategic learning and the adaptive organisation
Operational planning and workflow management
Leading strategic change
Organisational culture and behaviour change
Business model and market innovation
Sustaining change and embedding new behaviours
Measuring change and transformation impact
The transition from doing to managing
Delegation and appropriate autonomy
Stakeholder capitalism and ESG
Organisational resilience and adaptive strategy
Managing complexity and ambiguity
Strategic leadership at scale
Long-term value creation
Stakeholder mapping and analysis

Performance Management

Leadership impact and organisational health metrics
Managing performance through coaching
Sustaining high performance over time
Cost, performance and FinOps
Performance tuning and optimisation
Cost, performance and capacity management
Setting objectives, indicators and targets
Yield, productivity and profitability metrics
Livestock records, performance and productivity metrics
Monitoring profitability and performance
System operation and performance
Process efficiency and cycle-time metrics
Interpreting financial performance
Governance and compliance KPIs
Risk and control effectiveness metrics

Operations

Time management and personal productivity
ERP concepts and business processes
Process optimisation and RPA
Quality standards and accreditation
Feasibility, cost and quality analysis
Design review and quality assurance
L&D operating models and governance
Climate-smart agriculture: productivity, adaptation, mitigation
The finance operating model and business partnering
Finance transformation and target operating models
Process re-engineering and shared services
Quality monitoring and coaching
Customer-centric operating models
Operational efficiency and productivity
Coaching and quality monitoring

Financial Management

Board and investor engagement
Stakeholders and users of financial information
Ethics and professional standards in finance
The finance function and digital transformation
Building a finance career and professional development
Digital finance and automation roadmaps
Change management in finance
Data-driven and real-time finance
Finance KPIs and the finance scorecard
Benchmarking finance against best practice
Continuous improvement and lean finance
Revenue management and yield
Forecasting revenue and demand
Budget, ROI and feasibility analysis
Customer lifetime value and profitability

Communication

Dashboards and performance reporting
Professional presentation and pitching
Reporting to leadership
Media and public communication
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Data quality, analysis and reporting
Professional report writing and presentation
Communication and interpersonal skills
Influencing and presenting insights
Professional and persuasive communication
Communicating financial results
Professional case study and presentation
Communicating with families and carers
Professional writing and reports

Decision Making

Values-based decision-making
Innovation management and creative problem-solving
Prioritisation and focus
Ethical decision-making under pressure
Setting strategic priorities and choices
Strategic decision-making under uncertainty
Structured problem-solving and root-cause analysis
Decision support and insight
Issue and problem management
Backlogs, user stories and prioritisation
Escalation and decision-making
Portfolio management and prioritisation
Decision-making and problem solving
Data-driven decision-making
Incident and problem management

Change

Digital leadership and business transformation
Leading technology adoption and change
Change leadership models (Kotter, ADKAR, Lewin)
Leading large-scale transformation
Change management and adoption
Measuring transformation impact
Regulatory change management
Budget vs actual and variance
Cost and profitability analysis
Resilience, wellbeing and stress management
Digital transformation and IT strategy
Operational risk and resilience
Technology governance and change control
Foreign exchange and hedging
Variations, claims and delay: managing change on site

Stakeholders and Influence

Managing conflict constructively
Conflicts of interest and fairness
Transparency and stakeholder trust
Implementation and stakeholder plan
Building strategic relationships and coalitions
Influencing without authority
Negotiation strategy and tactics
Shareholder and stakeholder rights
Conflicts of interest management
Employment relationship and the psychological contract
Conflict resolution and mediation
Negotiation and conflict management
Building project relationships
Conflict resolution and negotiation
Conflicts of interest and transparency

Risk and Governance

Corporate governance and accountability
Regulatory awareness and compliance
Governance of service standards
Governance of the CX programme
Corporate governance in banks
Risk, compliance and feasibility analysis
Enterprise risk management in banks
Credit risk measurement and mitigation
Liquidity risk and asset-liability management
Forecasting and planning
Model risk and provisioning (IFRS 9)
Psychodynamic and psychoanalytic approaches
Designing a safety programme or control
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment

Strategic Context

Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Aligning teams around strategy
Strategy execution and the balanced scorecard
Measuring strategic progress
Turning strategy into results
Procurement’s contribution to organisational strategy
Category management and strategy development
Sourcing strategies and portfolio (Kraljic)
Negotiation strategy and planning
Brand strategy, identity and equity
Pricing strategy
Digital marketing strategy
Key account management strategy

Evidence and Data

Data literacy and analytics for leaders
Applicant tracking systems and recruitment analytics
Data ethics, privacy and responsible analytics
Data collection and analytics
Predictive safety analytics
Data quality and master data management
Comparable sales analysis and market evidence
Measurement and analytics for media and social campaigns
Health records, data and confidentiality
Analytical techniques and bias
Data visualisation for finance
Data, analytics and customer insight
Data analytics in audit
Master data and configuration
Data migration and cleansing

Technology

Emerging service technologies
Digital, mobile and internet banking
The banking system, intermediation and financial markets
Digital disruption and the future of banking
Digital transformation in banking
Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Cybersecurity and fraud technology
Digital credit and alternative data
System performance and tuning
Quality management systems and audits
Digital marketplaces and e-commerce
Digital and self-service transformation
Closed-loop feedback systems

Projects and Delivery

Balancing short-term delivery and long-term value
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Quality planning and assurance
Project management software and tools
Scheduling and planning tools
Project data, reporting and analytics
Automation in project delivery
AI and predictive project analytics
Risk management planning
Cost reduction and efficiency programmes
Forecasting and planning (FP&A)
Compliance frameworks and programmes

People Administration

Employee engagement models and drivers
Digital HR and the employee experience platform
Customer (employee/manager) satisfaction
Recruitment marketing and candidate attraction
The employee lifecycle and HR value chain
Reward strategy and total reward frameworks
Workforce and shift management in retail
Workforce management and scheduling
Loyalty programmes and rewards
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Talent, succession and workforce learning
Employee and manager self-service
Workforce reporting and storytelling with data

Culture and Engagement

Win-back and re-engagement
Building a service culture
Customer and community engagement
Building a culture of compliance
Assurance engagements and standards
Engagement and motivation
Measuring engagement and impact
Stakeholder mapping and engagement
Learning cultures and the learning organisation
Completion, engagement and impact metrics
Engagement, motivation and energisers
Worker engagement and empowerment
Motivation theories and engagement
Creating a coaching culture
Buyer behaviour and the customer journey

Customers and Market

Reputation and personal brand
Tariffs, regulation and the economics of essential services
Customer loyalty and repeat purchase in retail
Attachment and developmental theory
Telecom products, tariffs and customer lifecycles
Client feedback and satisfaction
Market analysis and environmental scanning
Customer personas and insight
Go-to-market and channel strategy
The marketing concept and customer orientation
Brand and reputation as strategic assets
Voice of the customer and feedback
Strategic customer relationships
Policy administration and customer service in insurance
The automotive market: segments, brands and buyers

Legal and Policy

Contract administration and variation
Contract performance and exit
Contract governance and compliance
Real estate regulation, licensing and professional conduct
Insurance regulation and consumer protection
Vendor, venue and supplier contracting for events
Regulation of transport: authorities, conventions and licensing
Professional roles, boundaries and settings
Subcontractor and supplier management
Regulation, ethics and misinformation in media and telecoms
Legal responsibilities and professional bodies
Ethical principles and codes of practice
Accounting concepts, principles and the regulatory landscape
The regulatory and legal environment
Employment law framework and contracts of employment

Supply and Procurement

Procurement and asset management under donor rules
Water supply systems: sources, treatment and distribution
Managing boundaries and dual relationships
Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Procurement and contract value
Procurement and contract management
Vendor selection and management
Supply market analysis
Finance, procurement and supply modules
ERP platforms and vendors
Sustainable procurement principles and standards
Fair trade and responsible supply
Vendor and faculty management
Vendor management and system governance

Ethics and Standards

Corporate social responsibility and sustainability
Professional standards and continuing development
Ethical leadership and integrity
Responsible and ethical service
Ethics and integrity in banking
Professional ethics and banking conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Responsible and sustainable banking
Data ethics and customer privacy
Ethics and independence
Ethics and duty of care
Professional ethics and duty of care
Sustainability and climate responsibility
Professional standards and ethics (CIPS)

Learning and Knowledge

Growth mindset and continuous learning
Leading the learning function
Training needs analysis and learning strategy
Facilitation, coaching and mentoring
Knowledge management and capability building
Learning transfer and capability building
Monitoring, evaluation and learning for accountability
Designing and facilitating groups
Lessons learned and knowledge management
Facilitation and workshops
Peer support and consultation
Capstone scoping: a real learning challenge
Designing a learning programme or curriculum
Delivery and facilitation plan
Facilitation skills and presence

Diversity and Global Practice

Diversity, inclusion and inclusive leadership
Managing virtual and cross-cultural teams
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Inclusion and the fairness of people decisions
Team diversity and inclusion
Cross-cultural communication
Cross-cultural and global inclusion
Global and comparative HR contexts
Financial inclusion and the evolving customer
Digital accessibility and inclusion
Global sourcing and trade
Transfer pricing and international tax

Sustainability

Sustaining ethical, effective practice
Monitoring sustainability outcomes
Policy, institutions and the enabling environment for agriculture
The business case for productivity, quality and sustainability
Corporate social responsibility and community impact
Monitoring, evaluation and sustainability plan
Housing, welfare and environmental management
Sustainability certification and standards
Environmental flows and sustainability
Social media customer care
Social performance and outreach
Environmental governance and climate risk
Governance of ESG and reporting
Sustainability standards (GRI, ISSB)
Ethical frameworks and codes of practice

Leadership and Management

Public speaking and thought leadership
Reflective practice and self-leadership
Management and board reporting
Influencing and safety leadership
Duty of care and risk management
Record-keeping and data protection
Management review and improvement
Delegation and empowerment
Delegating for development
Quality management and standards
Security governance and management systems
Reinsurance and capacity management
Solvency, capital and prudential supervision
Disruption management: delays, claims and recovery
Energy efficiency and demand management

People and Development

Coaching challenging situations
Measuring coaching impact
Developing talent and succession
Development banking and project finance
Message development and testing
Supplier development and innovation
Continuing professional development
Career pathways and professional development
Measuring development impact
The learning and development profession
Feedback and developmental conversations
Talent sourcing channels and pipelines
High-potential identification and talent reviews
Talent review and succession in practice
Team formation and effectiveness models (Tuckman, Lencioni)

Certified Business Resilience Manager

Certified Business Resilience Manager

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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