How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Conflict and Negotiation Professional in Equatorial Guinea

Q: What is the Certified Conflict and Negotiation Professional?

The Certified Conflict and Negotiation Professional is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Development.

Executive Summary

Certified Conflict and Negotiation Professional

Designed for today’s high-impact professionals, the Certified Conflict and Negotiation Professional (CCNF) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 11 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCNF holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Conflict and Negotiation Professional

Acronym

CCNF

Who Should Enrol?

HR Managers and Directors
HR Business Partners
Learning and Development Managers
Employee Relations and OD Specialists

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards CHRO and senior people-management roles

Professional Recognition

Credential aligned with SHRM, CIPD and ILO Labour Standards

Leadership Capability

Develop the strategic and operational skills to lead complex human resource management functions

Organisational Impact

Design and implement human resource management systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to human resource management

Global Employability

Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Sales Process and Methodology

✦Account Management and Customer Growth

✦Performance, Reward and Employee Relations

✦HR Strategy, Analytics and Workforce Planning

✦Employment Law, Compliance and HR Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Conflict and Negotiation Professional

Certified Conflict and Negotiation Professional: industry context, trends and professional standards
Marketing and sales: scope, roles and value
The marketing concept and customer orientation
The marketing mix and the 7 Ps
Buyer behaviour and the customer journey
The sales function and revenue engine
Aligning marketing and sales (smarketing)
Professional standards and ethics
Digital disruption and modern go-to-market
Brand and reputation as strategic assets
Career pathways and professional development

Segmentation and Proposition

Segmentation, targeting and the useful segment
Value proposition and differentiation
Brand, reputation and communications
Voice of the customer and acting on feedback
Expanding into regional and export markets
Pricing, price architecture and discounting
Route to market and channel design
The sales pipeline and forecasting discipline
Consultative selling and understanding the buyer
Marketing measurement and attribution
Customer journey mapping and service design
Customer retention, loyalty and lifetime value
Complaint handling and service recovery
Commercial ethics and responsible selling
Market research and customer insight methods

Pricing and Value

Pricing, price architecture and discounting
Value proposition and differentiation
Marketing measurement and attribution
CRM, sales operations and data discipline
Service standards, levels and measuring service
Campaign planning and the content calendar
Digital channels and performance marketing economics
Negotiation and closing commercial deals
Key account management and account planning
Tenders, proposals and the bid decision
Launching a product into a market
Managing distributors and channel partners

Route to Market

Route to market and channel design
Segmentation, targeting and the useful segment
Pricing, price architecture and discounting

Selling by Diagnosis

Consultative selling and understanding the buyer
The sales pipeline and forecasting discipline
Value proposition and differentiation

Customer Journey and Recovery

Customer journey mapping and service design
Complaint handling and service recovery
Customer retention, loyalty and lifetime value

Measurement and Responsible Practice

Marketing measurement and attribution
Commercial ethics and responsible selling
Customer retention, loyalty and lifetime value

International Markets

Analytical techniques and bias
Global sourcing and trade
Preparing financial statements
Transfer pricing and international tax
Cross-border data and transfers
Cross-cultural and global inclusion
Global and comparative HR contexts
Global sourcing and international trade
International and cross-border tax
Interpreting financial statements
Integrated and sustainability reporting
Budget vs actual and variance
Cost and profitability analysis
Forecasting and planning

Change and Adoption

Behaviour change and adoption of innovations
Data literacy and adoption
Customer experience transformation
Digital and self-service transformation
Measuring CX transformation impact
Digital transformation in banking
Foreign exchange and treasury operations
Technology governance and change control
Foreign exchange and hedging
Digital transformation strategy
Measuring digital transformation impact
Incident, problem and change management
Digital transformation roadmaps
Goal setting and behavioural change in coaching
Training and change management

People and Incentives

Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Communicating risk to the workforce
Workforce and shift management in retail
Data visualisation for finance
Workforce management and scheduling
Employee voice, surveys and action planning
Employee engagement and what actually drives it
Innovation culture, incentives and psychological safety
Talent, succession and workforce learning
Digital HR and the employee experience platform

Sustainability

Sustainable and green banking
Control environment and risk assessment
Emerging assurance areas (ESG)
Sustainability, ESG and integrated value
Decision support and insight
The regulatory and legal environment
Trends: ESG, transparency and stakeholder capitalism
Responsible and sustainable governance
ESG principles and frameworks
Sustainability strategy and materiality
Environmental governance and climate risk
Integration with quality and environment
Supply markets and the enabling environment
Sustainability and responsible sourcing
Sustainable procurement principles and standards

Learning and Research

Minimum viable offer and validated learning
Monitoring, evaluation and learning for accountability
Lessons learned and knowledge management
Communicating financial results
Complaint data and learning
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Digital learning strategy
Innovation and experimentation in learning
Learning strategy and roadmaps
Building the learning brand
Aligning learning to performance
Leading the learning function

Markets and Customers

Spend analysis and segmentation
Supply market analysis
HR's role in culture, values and employer brand
Pay structures, benchmarking and market pricing
Value innovation and uncontested market space
Jobs to be done and customer insight
Product launch and go-to-market sequencing
Competitive strategy and positioning
Voice of the customer and feedback
Supply market analysis and Porter’s forces
Strategic customer relationships
Market research design and methods
Customer experience and journey mapping
Competitive and market intelligence
Segmentation and needs analysis

Selling Practice

Retail performance metrics: sales densities, conversion and basket
Psychodynamic and psychoanalytic approaches
Management accounts and dashboards
Attachment and developmental theory
Complaints, accountability and fitness to practise
Accountability and follow-through
Negotiation and conflict management
Conflict resolution and negotiation
Sales and marketing transformation
Sales enablement and coaching
Marketing and sales ethics
Funnel, pipeline and conversion metrics
Commercial negotiation and value capture
Designing a marketing or sales strategy
Key account management strategy

Customer Experience

Customer loyalty and repeat purchase in retail
Professional roles, boundaries and settings
Customer success and retention
Customer service and experience principles
The customer experience (CX) discipline
Journey and process redesign
Professional ethics in customer service
Complaints, redress and accountability
Customer service and CX strategy
Prioritising experience investments
Customer and journey analysis
Customer loyalty and advocacy
Loyalty programmes and rewards
Team leadership in customer service
Customer journey and experience design

Digital Channels

Customer service technology stack
Social media customer care
Technology selection and integration
Emerging service technologies
Digital, mobile and internet banking
Digital disruption and the future of banking
Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Automation, RPA and straight-through processing
Cybersecurity and fraud technology
Automation and safety technology
Ethical principles and codes of practice
Digital transformation and IT strategy
Digital procurement and the future of the profession

Evidence and Analytics

Qualitative and quantitative research
Translating insight into strategy
Managing boundaries and dual relationships
Peer support and consultation
Baseline surveys and data collection tools
Yield, productivity and profitability metrics
Data quality, analysis and reporting
Sustaining ethical, effective practice
Duty of care and risk management
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Dashboards and data storytelling
KPIs and metric design
Self-service analytics
Predictive and prescriptive analytics

Commercial Finance

The finance function and digital transformation
Digital finance and automation roadmaps
Data-driven and real-time finance
Cost concepts, classification and behaviour
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Financial, management and cost accounting distinguished
Financial statements and the accounting equation
Stakeholders and users of financial information
Ethics and professional standards in finance

Distribution and Supply

Procurement and contract management
Go-to-market and channel strategy
Omnichannel and channel management
Touchpoint and channel design
Operational efficiency and channel management
Banking products, services and delivery channels
Supply analysis, gaps and scenario planning
Talent sourcing channels and pipelines
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement’s contribution to organisational strategy
Public versus private procurement
Fair trade and responsible supply
Real estate marketing channels and property portals
Procurement and asset management under donor rules

Communication

Reporting to leadership
Media and public communication
Record-keeping and data protection
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Professional report writing and presentation
Communication and interpersonal skills
Influencing and presenting insights
The banking system, intermediation and financial markets
Professional and persuasive communication
Transaction monitoring and suspicious reporting
Measurement and analytics for media and social campaigns
Regulation, ethics and misinformation in media and telecoms
Financial reporting frameworks (IFRS/GAAP)
Reporting quality and governance

Leadership and Teams

Liquidity and funding management
Investment portfolio management
Scaling technology and teams
IT service management and ITIL
Configuration and asset management
IT project and portfolio management
Vendor, contract and asset management
IT financial management and value
Thought leadership
Category management and strategy
Performance and dispute management
Vendor management and system governance
Performance management that changes behaviour
Safety management systems overview (ISO 45001)
Safety culture and leadership

Performance and Targets

Measuring IT value and performance
Performance scorecards and reviews
Investment principles and objectives
Performance management systems and cycles
Performance measurement and KPI dashboards
Linking performance to reward and consequence
Continuous feedback and performance conversations
Appraisal, calibration and managing underperformance
Client feedback and satisfaction
Policy, planning and objectives
Measuring innovation performance
High-performance team rituals and cadence
Contract performance and exit
Project KPIs and performance metrics
Managing schedule and budget performance

Capability Development

Team development and effectiveness
Coaching and developing team members
Evidence-based improvement
Managing risk and difficult cases
Lessons learned and development
Designing and facilitating groups
Psychoeducation and workshops
Quality monitoring and coaching
Coaching and quality monitoring
Training and capability building
Coaching for performance
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Training needs analysis

Strategic Context

Working with organisations on wellbeing
Scaling technologies and business models
Designing an intervention or programme
Managing growth, risk and resilience
Professional case study and presentation
Sustaining strategic customer focus
Customer experience strategy
Data-driven and platform business models
Service strategy, design and transition
IT strategy and business alignment
Communications strategy and planning
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Content strategy across platforms
Business case and strategic alignment
Stakeholder engagement strategy

Risk and Compliance

Statutory compliance and filings
Regulatory reporting and disclosure
Managing tax risk and audits
Governance, risk and compliance (GRC)
Governance and organisational value
Data governance frameworks and roles
Data privacy law and compliance (GDPR)
Cybersecurity governance
Data breach and incident governance
Building trust through data governance
Governance frameworks and codes
Regulatory and fair-treatment obligations
The regulatory landscape and central banking
Corporate governance in banks
Regulatory duty and accountability

Legal and Terms

Legal and regulatory responsibility
Environmental legal compliance
Legal, cost and feasibility analysis
Contractor and visitor safety
Legal and other requirements
Contract types and risk allocation
Contract administration and variation
Contract governance and compliance
Insurance regulation and consumer protection
Vendor, venue and supplier contracting for events
Vehicle documentation, compliance and consumer protection
Evidence-based practice
Subcontractor and supplier management
Legal responsibilities and professional bodies
Goal setting and contracting

Campaigns and Projects

Measuring programme success
Leading project teams
Risk assessment and safety planning
Building high-performing project teams
Marketing planning and budgeting
Innovation and new product launch
Governance of campaigns and spend
Campaign or go-to-market plan
Campaign planning and execution
Web and campaign analytics
Web, campaign and funnel analytics
HACCP principles and prerequisite programmes
Designing voice-of-customer programmes
Governance of the CX programme
Voice of the customer programmes

Operations

Data quality and stewardship
Process automation and workflow
Cost, quality and cycle-time metrics
Time-to-hire, quality-of-hire and cost metrics
Data quality, integration and master data
Employee relations, discipline and fair process
The HR operating model and business partnering
Treatment planning and review
Design review and quality
Productivity, collaboration and workflow tools
Process improvement and lean thinking
Customer-centric operating models
Operational efficiency and productivity
Reconciliation and end-of-day processes
Operating-model and process re-engineering

Relationships and Partners

Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholder mapping in banking
Negotiation and influencing
Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder communications
Mentoring, sponsorship and developmental relationships
Stakeholder mapping and engagement
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis

Ethics and Conduct

Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Building trust and engagement
Professional ethics and responsibility (PMI)
Brand safety and responsible marketing
Sustainability and responsible marketing
Managing complexity and comorbidity
Workplace and organisational contexts
Corporate social responsibility and community impact
Roles, standards and professional conduct
Ethics in communications
Corporate social responsibility communications
Ethics, supervision and reflective practice
Ethics and transparency in tax

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Conflict and Negotiation Professional principles aligned with SHRM, CIPD and ILO Labour Standards
Apply evidence-based methods to improve human resource management, talent development and organisational effectiveness
Master talent acquisition, resourcing and onboarding and learning, development and talent management
Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in human resource management

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CCNF certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCNF?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CCNF certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCNF internationally recognised?

What is the cost of the CCNF certification?

The Certified Conflict and Negotiation Professional is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCNF certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCNF?

The Certified Conflict and Negotiation Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCNF?

The Certified Conflict and Negotiation Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCNF while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCNF?

Graduates progress towards CHRO and senior people-management roles. The CCNF strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Conflict and Negotiation Professional

Certified Conflict and Negotiation Professional

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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