How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Debt Recovery and NPL Management Expert in Guinea

Q: What is the Certified Debt Recovery and NPL Management Expert?

The Certified Debt Recovery and NPL Management Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Banking & Microfinance.

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Debt Recovery and NPL Management Expert

Certified Debt Recovery and NPL Management Expert: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

Delegation and Autonomy

Delegation and appropriate autonomy
Building and leading a team
Managing performance day to day
Reflective practice and self-leadership
Sustaining high performance over time
Ethical leadership and integrity
Values-based decision-making
Corporate governance and accountability
Conflicts of interest and fairness
Diversity, inclusion and inclusive leadership
Corporate social responsibility and sustainability
Analytical techniques and bias
Transparency and stakeholder trust
Regulatory awareness and compliance
Professional standards and continuing development

Prioritisation and Focus

Prioritisation and managing competing demands
Running meetings that produce decisions
Operational planning and workflow management
Prioritisation and focus
Preparing financial statements
Growth mindset and continuous learning
Managing pressure and difficult conversations
Financial reporting frameworks (IFRS/GAAP)
Building support networks and mentors
Leadership impact and organisational health metrics
Balanced scorecard and KPI frameworks
360-degree feedback and leadership assessment
Benchmarking and best-practice adoption
Continuous improvement and learning organisations
Productivity and effectiveness measurement

Performance and Difficult Conversations

Managing performance day to day
Difficult conversations and managerial courage
Building and leading a team
Culture as a strategic asset
Leading strategic change
Developing strategic capability in others
The executive transition: from function to enterprise
Setting and communicating strategic direction
Leading through other leaders
Building and running a top team
Working with a board and governance
Executive presence and credibility
The strategic narrative
Executive time, attention and decision cadence
Leading across cultures and geographies

Decisions, Budgets and Resources

Decision making for managers
Managing budgets and resources
Operational planning and workflow management
Risk assessment and judgement
Managing trade-offs and dilemmas
Decision rights and governance
Interpreting financial statements
Stakeholder management and relationships
Managing up, down and across
Developing talent and succession
Managing performance through coaching
Integrated and sustainability reporting
Coaching challenging situations
Measuring coaching impact
Digital leadership and business transformation

Managing Upward and Developing

Managing upward and across
Developing your own management practice
Developing strategic capability in others
Reporting quality and governance
Management accounts and dashboards
Capstone scoping: a real leadership challenge
Situation analysis and diagnosis
Designing a strategic or change intervention
Business case and impact analysis
Implementation and stakeholder plan
Risk management and contingencies
Professional presentation and defence
Rational and intuitive decision-making
Budget vs actual and variance
Data-informed and evidence-based decisions

From Doing to Managing

The transition from doing to managing
Delegation and appropriate autonomy
Developing your own management practice
Project and programme oversight
Managing risk and controls
Balancing short-term delivery and long-term value
Innovation management and creative problem-solving
Change leadership models (Kotter, ADKAR, Lewin)
Diagnosing readiness and managing resistance
Building a compelling case for change
Leading large-scale transformation
Cost and profitability analysis
Organisational culture and behaviour change
Business model and market innovation
Sustaining change and embedding new behaviours

Diversity and Global Practice

Team diversity and inclusion
Cross-cultural communication
Global sourcing and international trade
International and cross-border tax
Managing virtual and cross-cultural teams
Forecasting and planning
Gender, youth and social inclusion in agricultural development
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Grades, standards and export certification (GlobalG.A.P.)
Financial inclusion and the evolving customer
Financial inclusion and agency banking
Transfer pricing and international tax
Financial inclusion and serving underbanked markets
Diversity and pay-equity analytics
Cross-cultural and global inclusion

Sustainability

Stakeholder capitalism and ESG
Environmental flows and sustainability
Social media and community management
Social and digital PR
Data visualisation for finance
Decision support and insight
Sustainability of microfinance
Social and collaborative learning
Stress and psychosocial risk
Climate and sustainability responsibility
Sustainability and responsible finance
Supply markets and the enabling environment
Sustainability and responsible sourcing
Sustainable procurement principles and standards
Environmental, social and governance (ESG)

Leadership and Management

Data literacy and analytics for leaders
Dashboards, metrics and management information
Cybersecurity and information governance for leaders
Operational planning and resource management
Cost management and value creation
Performance management systems and KPIs
Succession and the leadership pipeline
Executive ethics and the leader’s shadow
Strategic leadership at scale
Public speaking and thought leadership
Time management and personal productivity
Nutrient management planning and the 4R framework
Land-use planning, capability and degradation management
Team leadership in field and project settings
Communicating financial results

People and Development

Managing distributed and digital teams
Team and engagement metrics
Building a coaching culture
Measuring coaching and mentoring impact
Capability and skills frameworks
Nomination, succession and diversity
Leadership and management development
Coaching models and frameworks (GROW)
Team leadership within HR
Building a personal HR development plan
Competency framework development
Succession planning and talent pipelines
Talent sourcing channels and pipelines
Facilitation, coaching and mentoring
High-potential identification and talent reviews

Performance Management

Linking CX to business performance
Service KPIs: CSAT, NPS, CES, SLAs
Net Promoter Score and satisfaction metrics
Performance management in service
Coaching for performance
Banking KPIs and branch scorecards
Service quality and turnaround metrics
Sales performance and pipeline management
Social performance and outreach
Performance and dispute management
Performance scorecards and reviews
Psychodynamic and psychoanalytic approaches
Leading and lagging metrics
Policy, planning and objectives
Strategy execution and the balanced scorecard

Operations

Organisational design and operating models
Traceability, recall and quality assurance systems
Journey and process redesign
Quality monitoring and coaching
Customer-centric operating models
Operational efficiency and productivity
Coaching and quality monitoring
Reconciliation and end-of-day processes
Operating-model and process re-engineering
Designing a banking solution or process
Principles of credit and the lending process
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance

Financial Management

Board and investor engagement
Technology strategy and investment
Financial acumen: budgets, P&L and cash
Investment appraisal and the cost of capital
Financial regulation and prudential supervision
Public, private and non-profit governance
Options appraisal and cost-benefit
Cost of accidents and prevention value
Legal, cost and feasibility analysis
Make-versus-buy and total cost of ownership
Cost and price analysis
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Budgeting techniques and the budgeting cycle

Communication

Dashboards and performance reporting
Professional presentation and pitching
Reporting to leadership
Media and public communication
Attachment and developmental theory
Facilitation, training and public presentation skills
Communicating technical information to diverse audiences
Professional report writing and presentation
Communication and interpersonal skills
Influencing and presenting insights
Professional and persuasive communication
Professional writing and reports
Psychoeducation and public communication
Writing advisory reports that drive decisions
Reporting to boards and executives

Decision Making

Prioritisation and resource allocation
Issue and problem management
Backlogs, user stories and prioritisation
Escalation and decision-making
Portfolio management and prioritisation
Decision-making and problem solving
Data-driven decision-making
Professional roles, boundaries and settings
Data-driven decision support and analytics
Prioritising experience investments
Problem loans, restructuring and recovery
Root-cause analysis and problem solving
Management reporting and decision support
Ethical decision-making under pressure
Setting strategic priorities and choices

Change

Organisational resilience and adaptive strategy
Leading technology adoption and change
Measuring change and transformation impact
Large-scale transformation and agile ways of working
Ethical principles and codes of practice
Managing boundaries and dual relationships
Resilience, wellbeing and stress management
Digital transformation and IT strategy
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Foreign exchange and hedging
Change management and adoption
The finance function and digital transformation
Regulatory change management

Stakeholders and Influence

Stakeholder mapping and analysis
Building strategic relationships and coalitions
Influencing without authority
Negotiation strategy and tactics
Managing conflict constructively
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Stakeholder engagement strategy
Managing expectations and influence
Negotiation and conflict management
Stakeholder mapping and engagement
Stakeholders and users of financial information
Confidentiality and conflicts of interest
Stakeholders, agency and accountability

Risk and Governance

Peer support and consultation
Board, governance and C-suite dynamics
Regulatory compliance and biosafety
Sustaining ethical, effective practice
Regulatory compliance and market requirements
Water-user associations and governance
Governance of service standards
Governance of the CX programme
Corporate governance in banks
Risk, compliance and feasibility analysis
Enterprise risk management in banks
Managing price and discount governance
Managing growth, risk and resilience
Credit risk measurement and mitigation
Liquidity risk and asset-liability management

Strategic Context

Corporate strategy and portfolio choices
Growth strategy: organic, M&A and partnerships
Strategic alignment across an organisation
Organisational design as a strategic choice
Strategic learning and the adaptive organisation
Negotiation strategy and planning
Strategic customer relationships
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Content strategy across platforms
Business case and strategic alignment
Strategic alignment of investments
Building strategic customer relationships
Competitive and market intelligence
Translating insight into strategy
Organic, inorganic and biological fertiliser strategies

Evidence and Data

Data protection and customer privacy
Data, analytics and customer insight
Data ethics, privacy and protection
Data analytics in audit
Communications analytics
Data migration and cleansing
Data ethics and privacy in finance
Audit evidence, sampling and professional scepticism
Analytics translation: from data to decision
Attrition, engagement and productivity analytics
Data ethics, privacy and responsible analytics
People analytics and HR measurement
Data collection and analytics
Predictive safety analytics
Data quality and master data management

Technology

Technology selection and integration
Emerging service technologies
Digital marketing strategy and channels
Email marketing and automation
Marketing technology and the stack
Digital, mobile and internet banking
The banking system, intermediation and financial markets
Digital disruption and the future of banking
Digital transformation in banking
Branch-to-digital migration
Digital banking platforms and APIs
CRM and marketing automation platforms
Ethical frameworks and codes of practice
Digital and market transformation
Digital advisory, e-extension and mobile services

Projects and Delivery

Operational planning and execution discipline
Leading service projects and change
Content marketing and editorial planning
Banking products, services and delivery channels
Leading banking projects and change
Development banking and project finance
Risk-based audit planning
Communications strategy and planning
Content and channel planning
Tender planning and documentation
Duty of care and risk management
Programme cycle management in NGOs
Record-keeping and data protection
Event planning timelines, run sheets and production schedules
Event risk, safety and contingency planning

People Administration

Workforce management and scheduling
Loyalty programmes and rewards
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Reward strategy and total reward frameworks
Employee relations, discipline and fair process
Employee engagement and what actually drives it
Workforce and shift management in retail
Communicating risk to the workforce
Employee and manager self-service
Workforce reporting and storytelling with data

Culture and Engagement

Proactive engagement and success
Win-back and re-engagement
Building a service culture
Customer and community engagement
Assurance engagements and standards
Engagement and motivation
Measuring engagement and impact
Learning cultures and the learning organisation
Engagement, motivation and energisers
Workplace wellbeing strategy
Climate-smart agriculture: productivity, adaptation, mitigation
Managing resistance and engagement
Wellbeing and holistic health strategy
Worker engagement and empowerment
Motivation theories and engagement

Customers and Market

Reputation and personal brand
Continuous improvement in service
Driving measurable service improvement
Designing voice-of-customer programmes
Aligning service to brand and business
Customer and journey analysis
Designing a service or experience improvement
Customer journey mapping
Voice of the customer programmes
Design thinking for service
Reducing customer effort
Client feedback and satisfaction
Market analysis and environmental scanning
Customer personas and insight
Go-to-market and channel strategy

Legal and Policy

Legal responsibilities and professional bodies
Goal setting and contracting
Complaints, accountability and fitness to practise
Compliance and regulatory projects
Procurement and contract value
Procurement and contract management
Policy, institutions and the enabling environment for agriculture
Advocacy and policy engagement
Regulatory and fair-treatment obligations
The regulatory landscape and central banking
Regulatory duty and accountability
Legal and regulatory responsibility
Environmental legal compliance
Contractor and visitor safety
Legal and other requirements

Supply and Procurement

Vendor selection and management
Supply market analysis
Vendor and faculty management
Supply analysis, gaps and scenario planning
Vendor management and system governance
Procurement and supply chain: scope and value
The procurement cycle and operating models
Procurement’s contribution to organisational strategy
Public versus private procurement
Digital procurement and the future of the profession
Supply market analysis and Porter’s forces
Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Fair trade and responsible supply
Procurement and asset management under donor rules

Ethics and Standards

Ethics and transparency in tax
Responsible and sustainable governance
Embedding responsible business
Ethics, confidentiality and professional conduct in HR
HR competencies and professional standards (SHRM, CIPD)
Ethics and duty of care
Professional ethics and duty of care
Sustainability and climate responsibility
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Corporate responsibility and community
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Ethics of technology in practice
Professional ethics and responsibility (PMI)

Learning and Knowledge

Complaint data and learning
Training and capability building
Training needs analysis
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Facilitation skills and presence
Virtual and hybrid facilitation
Blended and hybrid learning design
E-learning authoring and development
Learning management systems (LMS)
Leading the learning function
Training needs analysis and learning strategy
Monitoring, evaluation and learning for accountability
Designing and facilitating groups

Frequently Asked Questions

Common Questions

What is the CDERNME certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised global leadership and management competency frameworks. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CDERNME?

This certification is ideal for Managers and Team Leaders, Heads of Department and Directors, Senior Executives and Aspiring Leaders and Business Owners and Entrepreneurs, and other professionals seeking to formalise their expertise in strategic leadership, organisational management and business transformation with a globally recognised credential.

How long does the CDERNME certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CDERNME internationally recognised?

What is the cost of the CDERNME certification?

The Certified Debt Recovery and NPL Management Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CDERNME certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CDERNME?

The Certified Debt Recovery and NPL Management Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CDERNME?

The Certified Debt Recovery and NPL Management Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CDERNME while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CDERNME?

Graduates progress towards executive, director and C-suite leadership roles. The CDERNME strengthens your expertise in strategic leadership, organisational management and business transformation and positions you for advancement across corporates, public institutions, NGOs and enterprises.

Certified Debt Recovery and NPL Management Expert