What is the Certified Trauma-Informed Counselling Expert?

The Certified Trauma-Informed Counselling Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Counselling & Social Services.

How long does this certification take?

The programme takes 12 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Expert / Executive Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Trauma-Informed Counselling Expert in France

Executive Summary

Certified Trauma-Informed Counselling Expert

Designed for today’s high-impact professionals, the Certified Trauma-Informed Counselling Expert (CTRM2) delivers a rigorous Executive-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in counselling, coaching and psychological wellbeing.

This 12 Weeks programme is structured around recognised counselling, coaching and ethical practice standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CTRM2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Trauma-Informed Counselling Expert

Acronym

CTRM2

Who Should Enrol?

Counsellors and Therapists
Coaches and Wellbeing Practitioners
Social and Community Workers
Helping-Profession Practitioners

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior counselling, clinical and practice-leadership roles

Professional Recognition

Credential aligned with recognised counselling, coaching and ethical practice standards

Leadership Capability

Develop the strategic and operational skills to lead complex counselling functions

Organisational Impact

Design and implement counselling systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to counselling

Global Employability

Qualify for counselling roles across clinics, NGOs, schools, community organisations and private practice worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories, Models and Approaches

✦Assessment, Case Formulation and Treatment Planning

✦Therapeutic Skills, Alliance and Communication

✦Specialised Populations and Presenting Concerns

✦Coaching, Wellbeing and Positive Psychology

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Trauma-Informed Counselling Expert

Certified Trauma-Informed Counselling Expert: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Scope, Boundary and Referral

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Goal setting and behavioural change in coaching
Feedback, challenge and psychological safety in coaching
Mentoring, sponsorship and developmental relationships
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation

The Therapeutic Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation

Contracting and Confidentiality

Contracting and the three-way agreement
Ethics, supervision and reflective practice
The boundary between coaching and therapy

Listening, Reflection and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Cultural context and coaching across difference

Ethics, Supervision and Safety

Ethics, supervision and reflective practice
The boundary between coaching and therapy
The working alliance and coaching presence

Outcomes and Review

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Ethics, supervision and reflective practice

Practice and Business

Email and marketing automation
Influencer and affiliate marketing
Marketing technology stack
Marketing analytics and attribution
Funnel and lifecycle marketing
Market research and intelligence
CRM and marketing automation platforms
AI and personalisation in marketing
Market research design and methods
Competitive and market intelligence
E-commerce and marketplace selling
Sustainability and responsible finance
Data ethics and privacy in finance
Finance KPIs and the finance scorecard
Benchmarking finance against best practice

Digital Delivery

Emerging payment technologies
Digital procurement roadmaps
AI, blockchain and digital supply chains
Technology adoption and integration
Analytical techniques and bias
Preparing financial statements
Interpreting financial statements
Vendor and technology management
CRM and sales technology
Equipment and technology
Digital tax administration
Digital finance and automation roadmaps
Automation, RPA and the digital close
Regulatory and digital transformation
Digital ethics and responsible AI

Programme Delivery

Development banking and project finance
Risk-based audit planning
Communications strategy and planning
Tender planning and documentation
Continuous improvement of delivery
Voice, communication and delivery
Continuous improvement of programmes
Project management principles and lifecycle
Cost reduction and efficiency programmes
Enterprise resource planning (ERP) and finance systems
Compliance frameworks and programmes
Territory and quota planning
Advance work and route planning
Emergency evacuation planning
Programme governance

Community and Family Context

Social media customer care
Customer and community engagement
Social performance and outreach
Corporate social responsibility communications
Environmental, social and governance (ESG)
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Sustainability and social impact in projects
Reporting quality and governance
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Risk, protective and social factors
Recovery capital and community
Mentorship, networks and the community of practice

Health Context

Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Health, safety and compliance in delivery
Customer and brand health metrics
Brand health and measurement
Wellbeing and holistic health strategy
Confidentiality and health data
Forecasting and pipeline health
Management accounts and dashboards
Health records, data and confidentiality
Telehealth and digital care delivery
Budget vs actual and variance
Healthcare quality, safety and accreditation
Public health programmes: prevention and outreach
Absence and health management

Standards and Quality

Benchmarking against standards and best practice
Continuous improvement and lessons learned
Data quality, analysis and reporting
Sustainability certification and standards
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Governance of service standards
Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
Data quality and master data management
Sustainable procurement principles and standards
Sustaining improvement and benefits
In-process quality control and inspection

Conflict and Resistance

Handling difficult customers and disputes
Managing resistance and reskilling
Integrity, confidentiality and conflicts
Working with conflict and change
Managing resistance and upskilling teams
Confidentiality and conflicts of interest
Managing resistance and capability
Conflicts of interest management
Conflict resolution and mediation
Managing resistance and engagement
Difficult conversations and feedback
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Managing risk and difficult cases
Managing difficult conversations

Records and Reporting

Security metrics and reporting
Tax provisioning and reporting
Transfer pricing documentation
Proposal development and donor reporting
Vehicle documentation, compliance and consumer protection
Financial reporting frameworks (IFRS/GAAP)
Integrated and sustainability reporting
Record-keeping and data protection
Data, records and confidentiality tech
Professional writing and reports
Writing advisory reports that drive decisions
Control monitoring and reporting
Professional report and presentation
Metrics and reporting
Management reporting and decision support

Coaching Practice

Coaching and skill development
Solvency, capital and prudential supervision
Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members
Sales enablement and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Creating a coaching culture
Mentoring and sponsorship
Facilitation, coaching and mentoring

Therapeutic Practice

Employment relationship and the psychological contract
Resilience, wellbeing and stress management
Working with organisations on wellbeing
Cost and profitability analysis
Workplace wellbeing strategy
Product safety and standards
Data governance and quality
Cybersecurity and information governance
Sustainability strategy and materiality
Environmental governance and climate risk
Analytics translation: from data to decision
Forecasting and planning

Ethics and Safeguarding

Data visualisation for finance
Legal and ethical protection
Ethics in tax practice
Ethics, transparency and reputation
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Ethics of technology in practice
Ethics and independence
Ethics in communications
Ethics and professional standards in finance
Professional ethics and codes (IFAC, ACCA, CIMA)

Communication Skills

Cross-cultural communication
Giving and receiving feedback
Voice of the customer and feedback
Communications and coordination
The media and telecommunications landscape
Decision support and insight
Communicating financial results
Client feedback and satisfaction
Professional case study and presentation
Communicating with families and carers
Psychoeducation and public communication
Stakeholder communications
Influencer and partnership communications
Internal communications
Event and sponsorship communications

Development and Learning

Continuous improvement and learning organisations
Delegating for development
Managing resistance and capability building
Category management and strategy development
Supplier development and improvement
Monitoring, evaluation and learning for accountability
Attachment and developmental theory
Lessons learned and development
Scaling delivery capability
Project management plan development
Schedule development and optimisation
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Blended and hybrid learning design

Groups and Facilitation

Managing virtual and cross-cultural teams
Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Facilitation, training and public presentation skills
Team leadership in field and project settings
Psychodynamic and psychoanalytic approaches
Leading service teams
Stakeholder mapping and collaboration
Team leadership in customer service
Team leadership in banking operations
Peer support and consultation
Duty of care and risk management
Designing and facilitating groups
Working with referrers and multidisciplinary teams

Behaviour and Change

Foreign exchange and treasury operations
Technology governance and change control
Foreign exchange and hedging
Engagement and motivation
Change management and adoption
Engagement, motivation and energisers
Change management in finance
Cost concepts, classification and behaviour
Regulatory change management
Embedding values and behaviours
Benchmarking and best-practice adoption
Change talk and readiness
Habit change and behaviour design
Behavioural and process addictions
Stages of change and readiness

Goals and Measurement

Funnel, pipeline and conversion metrics
Dashboards and performance reporting
Capacity and performance management
Complaints, accountability and fitness to practise
Setting objectives, indicators and targets
Yield, productivity and profitability metrics
System operation and performance
Linking CX to business performance
Net Promoter Score and satisfaction metrics
Performance management in service
Service quality and turnaround metrics
Linking performance to reward and consequence
Legal responsibilities and professional bodies
Leading and lagging metrics
Policy, planning and objectives

Leadership Context

Project management maturity assessment
Value and benefits management
Requirements gathering and management
Earned value management
Procurement and contract management
Vendor selection and management
Issue and problem management
Communication planning and management
Managing expectations and influence
Escalation and decision-making
Project management software and tools
Tax risk management
Property management and facility operations
Grant compliance and restricted funding management
NGO financial management and budget-versus-actual discipline

Culture and Inclusion

Building a service culture
Building a culture of compliance
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Cross-cultural and global inclusion
HR's role in culture, values and employer brand
Safety culture and leadership
Team diversity and inclusion
Security culture and awareness
Evidence-based improvement
Psychoeducation and workshops
Service culture and brand promise
Building a customer-centric culture

Client Relationships

Strategic customer relationships
Vendor, venue and supplier contracting for events
Designing an intervention or programme
Evidence-based practice
Subcontractor and supplier management
Managing boundaries and dual relationships
Goal setting and contracting
The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Procurement and contract value
Wealth, SME and corporate relationships
Contract law and formation
Contract exit and renewal
Stakeholder mapping and engagement

Risk and Compliance

Governance transformation and reform
Building governance maturity
Measuring governance improvement
Responsible and sustainable governance
Data governance frameworks and roles
Data privacy law and compliance (GDPR)
Cybersecurity governance
Data breach and incident governance
Building trust through data governance
Governance frameworks and codes
Compliance monitoring and testing
Environmental legal compliance
Risk assessment and safety planning
Legal, cost and feasibility analysis
Risk assessment methodology and matrices

Evidence and Research

Data quality and governance
Building your professional portfolio and evidence of practice
Customer personas and insight
Web and campaign analytics
Customer data and CRM
Customer data platforms and segmentation
Web, campaign and funnel analytics
Sales analytics and forecasting tools
Qualitative and quantitative research
Translating insight into strategy
Treatment planning and review
Managing complexity and comorbidity
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Complaint data and learning

Wellbeing and Resilience

Managing growth, risk and resilience
Operational risk and resilience
Stress testing and scenario analysis
Stress and psychosocial risk
Workplace and organisational contexts
Goal setting and action planning
Variations, claims and delay: managing change on site
Telecom products, tariffs and customer lifecycles
Content strategy across platforms
Media planning and buying
Creating content that performs: formats, hooks and production

Workplace Context

Workforce management and scheduling
Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Assurance engagements and standards
Measuring engagement and impact
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Worker engagement and empowerment
Motivation theories and engagement
Strengths, flow and engagement
Building trust and engagement

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Trauma-Informed Counselling Expert principles aligned with recognised counselling, coaching and ethical practice standards
Apply evidence-based methods to improve counselling, coaching and psychological wellbeing
Master counselling theories, models and approaches and assessment, case formulation and treatment planning
Apply therapeutic skills, alliance and communication and specialised populations and presenting concerns in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in counselling

Enrolment Process

How to Get Certified

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Frequently Asked Questions

Common Questions

What is the CTRM2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised counselling, coaching and ethical practice standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CTRM2?

This certification is ideal for Counsellors and Therapists, Coaches and Wellbeing Practitioners, Social and Community Workers and Helping-Profession Practitioners, and other professionals seeking to formalise their expertise in counselling, coaching and psychological wellbeing with a globally recognised credential.

How long does the CTRM2 certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CTRM2 internationally recognised?

What is the cost of the CTRM2 certification?

The Certified Trauma-Informed Counselling Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CTRM2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CTRM2?

The Certified Trauma-Informed Counselling Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CTRM2?

The Certified Trauma-Informed Counselling Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CTRM2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CTRM2?

Graduates progress towards senior counselling, clinical and practice-leadership roles. The CTRM2 strengthens your expertise in counselling, coaching and psychological wellbeing and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Certified Trauma-Informed Counselling Expert

Certified Trauma-Informed Counselling Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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