How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Office and Administrative Management Expert in France

Executive Summary

Certified Office and Administrative Management Expert

Designed for today’s high-impact professionals, the Certified Office and Administrative Management Expert (COFF2) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in strategic leadership, organisational management and business transformation.

This 10 Weeks programme is structured around recognised global leadership and management competency frameworks, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s COFF2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Office and Administrative Management Expert

Acronym

COFF2

Who Should Enrol?

Managers and Team Leaders
Heads of Department and Directors
Senior Executives and Aspiring Leaders
Business Owners and Entrepreneurs

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards executive, director and C-suite leadership roles

Professional Recognition

Credential aligned with recognised global leadership and management competency frameworks

Leadership Capability

Develop the strategic and operational skills to lead complex strategic leadership functions

Organisational Impact

Design and implement strategic leadership systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to strategic leadership

Global Employability

Qualify for strategic leadership roles across corporates, public institutions, NGOs and enterprises worldwide

Competency Framework

Core Competencies You Will Develop

✦Strategic Thinking, Vision and Direction Setting

✦Leading Teams, People and High Performance

✦Decision-Making, Problem-Solving and Execution

✦Emotional Intelligence and Authentic Leadership

✦Organisational Strategy, Transformation and Growth

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Office and Administrative Management Expert

Certified Office and Administrative Management Expert: industry context, trends and professional standards · Theories and models of leadership and management · The manager's roles, responsibilities and mindset · Leadership versus management and when each is needed

2

The Administrative Management Role

The transition from doing to managing · Prioritisation and managing competing demands · Operational planning and workflow management · Managing performance day to day

3

Prioritising Competing Demands

Prioritisation and managing competing demands · Managing upward and across · Running meetings that produce decisions · Coaching challenging situations

4

Running Systems and Workflow

Operational planning and workflow management · Managing performance day to day · Managing budgets and resources · Financial reporting frameworks (IFRS/GAAP)

5

Working With Senior Stakeholders

Managing upward and across · Running meetings that produce decisions · Difficult conversations and managerial courage · Stakeholder mapping and analysis

6

Budget and Resource Discipline

Managing budgets and resources · Prioritisation and managing competing demands · Decision making for managers · Leading through other leaders

7

Team and Personal Development

Building and leading a team · Developing your own management practice · Delegation and appropriate autonomy · Managing risk and controls

8

Supply and Procurement

Designing a sourcing or supply strategy · Supply market analysis and Porter’s forces · Logistics and distribution network design · Inventory management and optimisation

9

Ethics and Standards

Corporate social responsibility and sustainability · Professional standards and continuing development · Ethical leadership and integrity · Professional ethics and conduct in security

10

Learning and Knowledge

Growth mindset and continuous learning · Continuous improvement and learning organisations · Cost and profitability analysis · Group dynamics, facilitation and community mobilisation

11

Diversity and Global Practice

Diversity, inclusion and inclusive leadership · The business case for diversity and inclusion · Team diversity and inclusion · Cross-cultural communication

12

Sustainability

Stakeholder capitalism and ESG · Environmental management systems (ISO 14001) · Environmental legal compliance · Environmental monitoring and reporting

13

Leadership and Management

Strategic leadership at scale · Reflective practice and self-leadership · Leadership impact and organisational health metrics · 360-degree feedback and leadership assessment

14

People and Development

Managing performance through coaching · Developing strategic capability in others · Team and engagement metrics · Developing talent and succession

15

Performance Management

Sustaining high performance over time · Balanced scorecard and KPI frameworks · Project KPIs and performance metrics · Quality and delivery metrics

16

Operations

Organisational design and operating models · Productivity and effectiveness measurement · Quality planning and assurance · Quality control and continuous improvement

17

Financial Management

Financial acumen: budgets, P&L and cash · Advisory and non-financial services · Sector-focused SME finance · The role of finance in organisations and value creation

18

Communication

Setting and communicating strategic direction · Communicating with families and carers · Professional writing and reports · Psychoeducation and public communication

19

Decision Making

Risk assessment and judgement · Decision rights and governance · Values-based decision-making · Prioritisation and resource allocation

20

Change

Organisational resilience and adaptive strategy · Benchmarking and best-practice adoption · Foreign exchange and hedging · Change management and adoption

21

Stakeholders and Influence

Conflicts of interest and fairness · Transparency and stakeholder trust · Relationship management and retention · Stakeholder mapping and collaboration

22

Risk and Governance

Corporate governance and accountability · Regulatory awareness and compliance · Ethical frameworks and codes of practice · Statutory compliance and filings

23

Strategic Context

Growth strategy: organic, M&A and partnerships · Leading strategic change · Sourcing strategies and portfolio (Kraljic) · Negotiation strategy and planning

24

Evidence and Data

Analytical techniques and bias · Data visualisation for finance · Decision support and insight · Psychodynamic and psychoanalytic approaches

25

Technology

Digital procurement and the future of the profession · Supplier and contract management systems · Security governance and management systems · Digital forensics and cybercrime

26

Projects and Delivery

Operational planning and execution discipline · Project and programme oversight · Agile and digital transformation projects · Building project management maturity

27

People Administration

The employee lifecycle and HR value chain · Workforce reporting and storytelling with data · Cost of workforce and ROI of HR interventions · Communicating risk to the workforce

28

Culture and Engagement

Legal responsibilities and professional bodies · Managing risk and difficult cases · Lessons learned and development · Driving effective, ethical outcomes

29

Customers and Market

IT service management and support operations · Comparable sales analysis and market evidence · Policy administration and customer service in insurance · The automotive market: segments, brands and buyers

30

Legal and Policy

Health and safety legal duties · Employment relationship and the psychological contract · Legal, cost and feasibility analysis · Contractor and visitor safety

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

The Administrative Management Role — applied to your own work
Prioritising Competing Demands — applied to your own work
Running Systems and Workflow — applied to your own work
Working With Senior Stakeholders — applied to your own work
Budget and Resource Discipline — applied to your own work
Team and Personal Development — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Office and Administrative Management Expert — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the COFF2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised global leadership and management competency frameworks. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the COFF2?

This certification is ideal for Managers and Team Leaders, Heads of Department and Directors, Senior Executives and Aspiring Leaders and Business Owners and Entrepreneurs, and other professionals seeking to formalise their expertise in strategic leadership, organisational management and business transformation with a globally recognised credential.

How long does the COFF2 certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the COFF2 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised global leadership and management competency frameworks. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the COFF2 certification?

The Certified Office and Administrative Management Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the COFF2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the COFF2?

The Certified Office and Administrative Management Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the COFF2?

The Certified Office and Administrative Management Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the COFF2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the COFF2?

Graduates progress towards executive, director and C-suite leadership roles. The COFF2 strengthens your expertise in strategic leadership, organisational management and business transformation and positions you for advancement across corporates, public institutions, NGOs and enterprises.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Managing Director

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Operations Manager

NGO Sector

“

I earned my COFF2 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Head of Strategy

Government

Certified Office and Administrative Management Expert

Certified Office and Administrative Management Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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