What is the Certified Insurance Counselor?

The Certified Insurance Counselor is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Finance & Accounting.

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Insurance Counselor in Fiji | CIC

Executive Summary

Certified Insurance Counselor

Designed for today’s high-impact professionals, the Certified Insurance Counselor (CIC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in banking operations, credit, payments and financial services.

This 10 Weeks programme is structured around Basel, central-bank regulations and recognised banking and AML standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CIC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Insurance Counselor

Acronym

CIC

Who Should Enrol?

Bank Officers and Tellers
Credit and Loan Officers
Banking Operations Staff
Relationship and Branch Managers

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior banking operations, clinical and practice-leadership roles

Professional Recognition

Credential aligned with Basel, central-bank regulations and recognised banking and AML standards

Leadership Capability

Develop the strategic and operational skills to lead complex banking operations functions

Organisational Impact

Design and implement banking operations systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to banking operations

Global Employability

Qualify for banking operations roles across clinics, NGOs, schools, community organisations and private practice worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories, Models and Approaches

✦Assessment, Case Formulation and Treatment Planning

✦Therapeutic Skills, Alliance and Communication

✦Specialised Populations and Presenting Concerns

✦Coaching, Wellbeing and Positive Psychology

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Insurance Counselor

Certified Insurance Counselor: industry context, trends and professional standards · The banking system, intermediation and financial markets · Types of banks and financial institutions · Banking products, services and delivery channels

2

Underwriting, Claims and Conduct

Accrual accounting and the profit-cash gap · Insurance underwriting, pricing and claims · Measuring credit loss: PD, LGD, EAD and provisioning · Reading financial statements as a manager

3

Board reporting and investor relations

Credit assessment and the five Cs · Sustainability, ESG and integrated value · Business partnering with the enterprise · Expected credit loss and portfolio quality

4

Sustainability, ESG and integrated value

Financial regulation and prudential supervision · Business partnering with the enterprise · Mergers, funding and growth strategy · Financial inclusion and serving underbanked markets

5

Business partnering with the enterprise

Business partnering with the enterprise · Mergers, funding and growth strategy · Long-term value creation and stewardship · Payment systems, clearing and settlement

6

Mergers, funding and growth strategy

Mergers, funding and growth strategy · Long-term value creation and stewardship · Crisis, resilience and contingency planning · Valuation methods and business valuation

7

Long-term value creation and stewardship

Long-term value creation and stewardship · Crisis, resilience and contingency planning · Attachment and developmental theory · Professional roles, boundaries and settings

8

Projects and Change

Fees, pricing and interchange · Project finance structures · Appraisal of development projects · Leading finance projects and change

9

Ethics and Conduct

Data ethics and privacy in finance · Professional ethics and codes (IFAC, ACCA, CIMA) · Ethical principles and codes of practice · Ethical, risk and feasibility considerations

10

International and Currency

Trade finance and letters of credit · Global sourcing and international trade · Fair trade and responsible supply · International and cross-border tax

11

Inclusion and Underserved Markets

Sustainability of microfinance · Microfinance and group lending · Gender, youth and social inclusion in agricultural development · Financial strategy and capital allocation

12

Sustainability and ESG

Sustainability and responsible finance · Environmental legal compliance · Integration with quality and environment · Environmental management and pollution control

13

People Administration

The employee lifecycle and HR value chain · Employee experience and engagement · Performance management systems and cycles · Employee engagement models and drivers

14

Records and Documentation

Record-keeping and data protection · Lessons learned and knowledge management · Customer success and retention · Retention, loyalty and lifetime value

15

Standards and Assurance

Process improvement and automation · Service levels and quality · Portfolio quality and risk · Product safety and standards

16

Safety and Security

Card and data security (PCI DSS) · Data security and confidentiality · Building a proactive safety culture · Predictive safety analytics

17

Public Policy Context

Real estate marketing channels and property portals · Preparing financial statements · Psychoeducation and workshops · Advocacy and policy engagement

18

Learning and Development

Innovation in learning technology · Training needs analysis and learning strategy · Minimum viable offer and validated learning · Evidence-based practice and research literacy

19

Banking and Finance

Negotiation with banks, investors and suppliers · Financial storytelling and data visualisation · Reconciliations and the financial close · Payment regulation and oversight

20

Risk, Compliance and Control

Back-office processing and controls · Regulatory compliance in operations · Regulatory capital and ratios · Managing audit and regulator relationships

21

Operations and Service

Cheque clearing and processing · Approval processes and delegation · Transaction lifecycle and processing · Reporting quality and governance

22

Customers and Advice

Client feedback and satisfaction · Writing advisory reports that drive decisions · Customer personas and insight · Building strategic customer relationships

23

Data and Reporting

Data protection and customer privacy · Data, analytics and customer insight · Control monitoring and reporting · Data analytics in audit

24

Technology and Digital

Digital currencies and CBDCs · Digital, mobile and internet banking · Innovation and fintech collaboration · Digital credit and alternative data

25

Legal and Regulatory

Recovery and legal remedies · HSE legal duties and enforcement · Contract types and risk allocation · Contract governance and compliance

26

Leadership and Management

Asset-liability management, liquidity and interest-rate risk · Requirements gathering and management · Project management plan development · Earned value management

27

People and Capability

Talent sourcing channels and pipelines · High-potential identification and talent reviews · Strengths, flow and engagement · Communicating risk to the workforce

28

Communication

Negotiation tactics and behaviours · Communicating financial results · Communicating with families and carers · Commercial negotiation and value capture

29

Strategic Context

Market and interest-rate risk · Route to market and channel design · Marketing measurement and attribution · The strategic narrative

30

Stakeholders and Board

NGO governance, boards and registration · Management accounts and dashboards · Stakeholder and sponsor management · Stakeholder rights and fair treatment

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Underwriting, Claims and Conduct — applied to your own work
Board reporting and investor relations — applied to your own work
Sustainability, ESG and integrated value — applied to your own work
Business partnering with the enterprise — applied to your own work
Mergers, funding and growth strategy — applied to your own work
Long-term value creation and stewardship — applied to your own work

Enrolment Process

How to Get Certified

🎯

Step 1: Choose Your Certification

You are viewing Certified Insurance Counselor — one of GLI's 1,990+ globally recognised professional certifications.

💳

Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CIC certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with Basel, central-bank regulations and recognised banking and AML standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CIC?

This certification is ideal for Bank Officers and Tellers, Credit and Loan Officers, Banking Operations Staff and Relationship and Branch Managers, and other professionals seeking to formalise their expertise in banking operations, credit, payments and financial services with a globally recognised credential.

How long does the CIC certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CIC internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with Basel, central-bank regulations and recognised banking and AML standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CIC certification?

The Certified Insurance Counselor is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CIC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CIC?

The Certified Insurance Counselor is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CIC?

The Certified Insurance Counselor carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CIC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CIC?

Graduates progress towards senior banking operations, clinical and practice-leadership roles. The CIC strengthens your expertise in banking operations, credit, payments and financial services and positions you for advancement across clinics, NGOs, schools, community organisations and private practice.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Clinical Lead

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Senior Counsellor

NGO Sector

“

I earned my CIC while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Wellbeing Programme Manager

Government

Certified Insurance Counselor

Certified Insurance Counselor

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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